We are looking for an experienced Account Manager to join our team in Nashville, Tennessee, and play a pivotal role in managing client relationships and ensuring the seamless delivery of benefit plans. This position is ideal for someone with strong attention to detail who excels at analyzing benefit programs and enhancing client satisfaction. The Account Manager will work closely with internal teams and external stakeholders to drive success and improve processes.<br><br>Responsibilities:<br>• Maintain and nurture relationships with clients and brokers to ensure retention and satisfaction.<br>• Identify and address issues within benefit plans to enhance the client and member experience.<br>• Support senior account team members with implementation tasks for new and renewed business.<br>• Prepare and analyze specialty plan reports on a weekly, monthly, and quarterly basis.<br>• Participate in end-of-contract evaluations for stop-loss coverage.<br>• Collaborate on special projects aimed at improving internal processes and client outcomes.<br>• Act as a liaison between internal operations and clients to ensure programs are administered effectively.