We are looking for a skilled Network Engineer to join our team in Dallas, Texas. In this role, you will design, implement, and maintain robust network solutions, ensuring seamless connectivity across our IT infrastructure. The ideal candidate is experienced, meticulous, and has a passion for cutting-edge technologies along with a strong ability to collaborate with systems engineers to deliver integrated solutions.<br><br>Responsibilities:<br>• Design and deploy network architectures that meet organizational needs, including software-defined networks and cloud-based platforms.<br>• Configure and maintain Cisco networking solutions such as routers, switches, firewalls, and wireless access points.<br>• Implement and manage virtual networking solutions using VMware and Azure technologies.<br>• Monitor network performance and troubleshoot issues to ensure high availability and reliability.<br>• Collaborate with systems engineers to integrate networks and IT systems for comprehensive infrastructure solutions.<br>• Ensure compliance with security protocols by managing firewalls and conducting regular audits.<br>• Provide technical guidance and mentorship to team members to promote knowledge sharing and growth.<br>• Document network configurations and provide training to users and staff as needed.<br>• Work with project managers to deliver network solutions within established timelines and budgets.<br>• Stay updated on industry trends and technologies to continuously enhance network performance.
<p>We are seeking a motivated and detail-oriented <strong>Helpdesk Technician</strong> to join our IT team. This role is crucial to ensuring our employees have the technical support they need to succeed and to maintain the smooth operation of our technology infrastructure.</p><p><br></p><p><strong>Title: Desktop Support Role </strong></p><p><strong>Location: Dallas, Tx 75240 </strong></p><p><strong>Pay: $20-30 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong> </p><p><br></p><p><strong><u>Position Summary</u></strong></p><p>The Helpdesk Technician will be the first point of contact for all technical inquiries, providing exceptional customer service and resolving a wide range of hardware, software, and network issues. You'll work closely with other IT staff to escalate complex problems and contribute to a knowledge base to help streamline future support requests.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support via phone, email, and in-person for hardware (laptops, desktops, printers), software (Windows, macOS, Microsoft Office, etc.), and network issues.</li><li>Log all support requests and track resolutions using our ticketing system.</li><li>Escalate complex or unresolved issues to senior IT staff as necessary.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Assist with user account management, including creation, modification, and termination.</li><li>Troubleshoot and resolve network connectivity issues (Wi-Fi, VPN).</li><li>Maintain and update documentation for common issues and their resolutions.</li><li>Provide basic training to employees on new software and best practices.</li></ul><p><br></p>
<p>The Manager – IT is responsible for overseeing the lifecycle of IT assets and access controls across the organization. This role ensures efficient procurement, deployment, tracking, and retirement of hardware and software assets, while maintaining compliance with licensing agreements and contractual obligations. The manager will lead a team, collaborate with vendors, and generate reports to support strategic decision-making.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Team & Vendor Management</strong></p><ul><li>Lead and mentor a team of IT asset and access management professionals.</li><li>Manage vendor relationships to ensure timely procurement, delivery, and support of IT assets.</li><li>Negotiate contracts and service agreements with vendors and suppliers.</li></ul><p><strong>Hardware & Inventory Management</strong></p><ul><li>Oversee the acquisition, deployment, maintenance, and disposal of IT hardware.</li><li>Maintain accurate inventory records of all IT assets using asset management tools.</li><li>Ensure compliance with organizational policies and industry standards.</li></ul><p><strong>Access Management</strong></p><ul><li>Implement and manage access control policies and procedures.</li><li>Coordinate with IT security teams to ensure secure and appropriate access to systems and data.</li><li>Monitor and audit access logs to ensure compliance and mitigate risks.</li></ul><p><strong>Procurement & Licensing</strong></p><ul><li>Manage procurement processes for hardware, software, and related services.</li><li>Ensure compliance with software licensing agreements and renewals.</li><li>Maintain records of software contracts and licensing documentation.</li></ul><p><strong>Reporting & Analytics</strong></p><ul><li>Generate regular and ad-hoc reports on asset utilization, inventory status, procurement activities, and access controls.</li><li>Provide insights and recommendations to improve asset efficiency and reduce costs.</li><li>Support audits and compliance reviews with accurate documentation and reporting.</li></ul>
