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2 results for Help Desk in Fort Worth, TX
- Coppell, TX
- onsite
- Temporary / Contract
- 26 - 28 USD / Hourly
- <p>This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.</p><p><br></p><p><strong>POSITION TITLE:</strong> IT Executive Support Specialist</p><p><strong>LOCATION:</strong> Coppell, TX (On-site, 5 days/week)</p><p><strong>DURATION: </strong>6-month contract to permanent </p><p><strong>RATE DURING CONTRACT:</strong> $28/HOURLY</p><p><strong>SALARY UPON CONVERSION:</strong> NEGOTIABLE</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs</li><li>Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals</li><li>Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime</li><li>Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance</li><li>Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology</li></ul><p><br></p>
- 2026-07-01T00:00:00Z
- Arlington, TX
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>Respond to customer inquiries via phone, email, or chat</p><p>Resolve customer complaints and provide appropriate solutions</p><p>Process orders, returns, and account updates accurately</p><p>Maintain detailed records of customer interactions</p><p>Provide product or service information to customers</p><p>Follow up to ensure customer satisfaction</p><p>Escalate complex issues when necessary</p>
- 2026-06-19T00:00:00Z