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3 results for Help Desk in Fort Worth, TX

Help Desk/Desktop Support Analyst

Fort Worth, Texas
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience. POSITION TITLE: Junior Level IT Help DeskLOCATION: Fort Worth, TX (Onsite)RATE: $21/hourCONTRACT TO PERMANENTRESPONSIBILITIES<ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
2026-09-15T00:00:00Z

Service Desk Analyst I

Fort Worth, Texas
onsite
Temporary / Contract
19 - 22 USD / Hourly
The Service Desk Analyst provides first-level technical support to employees across retail store locations and corporate offices. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues while delivering excellent customer service and minimizing business disruptions. Responsibilities:<ul><li>Provide technical support for desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft Office, Microsoft 365 (O365), Windows operating systems, antivirus software, and VPN connectivity.</li><li>Assist employees with password resets, user account management, and basic software support.</li><li>Support and troubleshoot Point-of-Sale (POS) systems used in pawn store operations.</li><li>Diagnose and resolve basic network connectivity issues and escalate complex problems when necessary.</li><li>Provide remote support to store employees and corporate staff.</li><li>Install, configure, and maintain computer hardware and software.</li><li>Document incidents, service requests, and resolutions within the ticketing system.</li><li>Follow established IT procedures and service level expectations.</li></ul>
2026-09-09T00:00:00Z

Call Center Specialist

Coppell, Texas
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Call Center Specialist to support homeowners in Texas who are seeking guidance with mortgage assistance options. This contract opportunity is ideal for someone who combines empathy, clear communication, and strong attention to detail in a high-volume customer service setting. In this role, you will help customers understand available solutions, gather needed information, and maintain accurate records throughout each interaction. Success in this position requires professionalism, reliability, and the ability to handle sensitive conversations with care. Responsibilities: • Respond to incoming calls from homeowners requesting support related to mortgage assistance programs. • Guide customers through available loss mitigation solutions and clearly outline required next steps. • Review account details and enter thorough, accurate notes following each customer interaction. • Request, receive, and confirm documents needed to evaluate assistance options. • Deliver thoughtful and respectful service during emotionally sensitive financial discussions. • Manage a steady workload in a fast-paced call center environment while maintaining quality standards. • Follow established procedures during onboarding and daily operations to ensure compliance and consistency. • Contribute to this contract assignment by demonstrating dependable attendance and strong overall performance.
2026-09-14T00:00:00Z