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2 results for Help Desk in Fort Worth, TX
- Coppell, TX
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for a Call Center Specialist to join a mortgage services team in Texas. This contract opportunity with the potential for a permanent role is ideal for someone who thrives in a fast-paced call center setting, communicates with professionalism and empathy, and wants to build a long-term career in mortgage and financial services. In this role, you will support customers with mortgage payment-related concerns, maintain accurate records, and contribute to a high-quality service experience in a fully on-site environment.<br><br>Responsibilities:<br>• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment arrangements.<br>• Guide customers through account-related questions with clarity, professionalism, and a service-focused approach.<br>• Record conversations, account updates, and resolutions thoroughly in internal servicing platforms.<br>• Apply company procedures and regulatory standards to ensure compliant and consistent customer interactions.<br>• Take part in training sessions, coaching activities, and performance reviews to strengthen call quality and productivity.<br>• Work an on-site schedule, including occasional Saturday coverage based on business needs.<br>• Support loss mitigation and collections efforts by helping borrowers understand available payment options and next steps.
- 2026-08-28T00:00:00Z
- Coppell, TX
- onsite
- Temporary / Contract
- 31 - 34 USD / Hourly
- <p>We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity.</p><p><br></p><p><strong>POSITION TITLE:</strong> <strong>IT SUPPORT ANALYST</strong></p><p><strong>LOCATION:</strong> <strong>ONSITE, HYBRID</strong></p><p><strong>HOURLY: $31 - $34</strong></p><p><strong>DURATION: 12 MONTHS </strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide Tier 1 and Tier 2 support for internal staff and franchise owners </li><li>Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.</li><li>Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.</li><li>Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.</li><li>Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.</li><li>Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.</li><li>Support technology refreshes, equipment setup, and other site support functions as needed.</li></ul><p><br></p>
- 2026-08-14T00:00:00Z