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2 results for Entry Level Help Desk Support in Fort Worth, TX
- Coppell, TX
- onsite
- Temporary / Contract
- 31 - 34 USD / Hourly
- <p>We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity.</p><p><br></p><p><strong>POSITION TITLE:</strong> <strong>IT SUPPORT ANALYST</strong></p><p><strong>LOCATION:</strong> <strong>ONSITE, HYBRID</strong></p><p><strong>HOURLY: $31 - $34</strong></p><p><strong>DURATION: 12 MONTHS </strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide Tier 1 and Tier 2 support for internal staff and franchise owners </li><li>Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.</li><li>Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.</li><li>Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.</li><li>Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.</li><li>Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.</li><li>Support technology refreshes, equipment setup, and other site support functions as needed.</li></ul><p><br></p>
- 2026-08-14T00:00:00Z
- Irving, TX
- onsite
- Permanent / Full Time
- 60000 - 80000 USD / Yearly
- <p>We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.</p><p>• Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.</p><p>• Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.</p><p>• Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.</p><p>• Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.</p><p>• Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.</p><p>• Help support key real estate business platforms, including property management applications such as Yardi and related systems.</p><p>• Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.</p>
- 2026-08-25T00:00:00Z