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1 result for Customer Service in Fort Worth, TX
- Bedford, TX
- onsite
- Temporary / Contract
- 16.283 - 18.854 USD / Hourly
- We are looking for a Customer Service Representative to support a busy government utility billing office in Texas. This Long-term Contract opportunity is ideal for someone who enjoys working directly with the public, resolving account questions, and providing courteous service in a fast-paced front-desk environment. The position requires strong communication skills, confidence handling payment-related inquiries, and a patient approach when assisting a diverse community, including older residents.<br><br>Responsibilities:<br>• Welcome residents at the front desk and provide detail-oriented assistance with utility billing questions and service needs.<br>• Accept walk-in payments, apply charges accurately, and explain late fees or account balances when needed.<br>• Respond to inbound phone calls regarding billing, payments, and general account concerns in a clear and timely manner.<br>• Support customers with new account setup and help them understand available payment or account service options.<br>• Assist residents with online access issues such as username retrieval, password support, and basic account navigation.<br>• De-escalate challenging interactions by addressing concerns calmly, respectfully, and with a solutions-focused approach.<br>• Maintain accurate records of customer interactions, payment activity, and account updates according to department procedures.<br>• Deliver high-quality service to community members while coordinating with internal staff to resolve more complex billing matters.
- 2026-07-31T00:00:00Z