<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul><p><br></p>
<p>We are seeking a <strong><u>Customer Service Representative</u></strong> to join our team in <strong><u>Carrollton, TX. </u></strong>This role is focused on delivering outstanding customer experiences, supporting order management, and maintaining accurate data records. Candidates should have excellent communication skills, a detail-oriented approach, and experience working within a fast-paced environment.</p>
We are looking for an experienced Service Center Agent to join our team in Fort Worth, Texas. In this role, you will provide exceptional Tier 1 support for global operations while ensuring a seamless customer experience. As a Contract to permanent position, this opportunity offers the potential for long-term growth within the travel agency industry.<br><br>Responsibilities:<br>• Deliver efficient Tier 1 troubleshooting to resolve customer issues during the first interaction whenever possible.<br>• Escalate complex problems to Tier 2 teams while monitoring progress and resolution.<br>• Manage and resolve cases in the request queue with thorough documentation of steps taken and outcomes.<br>• Educate clients on Virtuoso sales tools, processes, and programs by addressing inquiries about technology, products, events, and services.<br>• Develop and maintain the knowledge base by creating clear documentation, including FAQs and step-by-step guides for recurring tasks.<br>• Conduct outbound call campaigns to support promotional and marketing efforts as assigned.<br>• Collaborate with team members to achieve Service Center goals and maintain a high level of customer satisfaction.
We are looking for an experienced Billing Specialist to join our team in Grand Prairie, Texas. This role is ideal for someone with strong attention to detail and over five years of experience in high-volume billing within the service industry, such as plumbing or electrical services. The successful candidate will excel at managing invoicing processes, resolving billing issues, and delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Handle high-volume billing operations, ensuring all invoices are processed accurately and on time.<br>• Review service contracts and documentation to verify billing details and prevent errors.<br>• Collaborate with clients and internal teams to address and resolve billing discrepancies.<br>• Provide support for B2B collections as necessary, maintaining a detail-oriented approach.<br>• Maintain detailed and organized billing records to support compliance and audit requirements.<br>• Respond promptly and courteously to customer inquiries, ensuring high levels of satisfaction.<br>• Generate and present billing reports to track account statuses and identify potential issues.
We are looking for a dedicated Logistics Office Administrator to join our team in Irving, Texas. This role involves managing logistics operations, ensuring accurate inventory control, and providing exceptional customer service while handling administrative tasks. If you thrive in a fast-paced environment and have a keen eye for detail, this position is an excellent opportunity to contribute to a growing organization.<br><br>Responsibilities:<br>• Oversee inventory across various warehouse sites, including leased, third-party, and consignment locations.<br>• Anticipate inventory requirements and communicate forecasts to maintain operational efficiency.<br>• Monitor incoming shipments, ensuring timely delivery and proper tracking.<br>• Coordinate domestic and international shipping arrangements, collaborating with freight forwarders and warehouse teams.<br>• Handle daily order processing, including entry, acknowledgments, and shipment notifications.<br>• Engage with customers to confirm deliveries, address inquiries, and provide updates.<br>• Prepare and maintain operational reports, track order histories, and assist with purchasing activities.<br>• Generate and manage shipping documents to ensure compliance with logistical standards.<br>• Support additional projects and assignments as needed to enhance operations.
<p><strong>Overview</strong></p><p>We’re looking for a tech-savvy, customer-focused professional to join our IT support team. In this role, you’ll be the first point of contact for internal users, providing timely assistance and ensuring a smooth end-user experience. The ideal candidate is a strong communicator with a problem-solving mindset and the ability to learn new systems quickly.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: FORT WORTH, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $25 - $30/HOUR</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Configure, image, and deploy desktops and laptops for end users.</li><li>Manage IT asset inventory, including computers and peripherals.</li><li>Provide remote troubleshooting and technical support for internal users.</li><li>Assist with multi-factor authentication (MFA) and VPN access issues.</li><li>Create and manage Active Directory accounts, including new user setup.</li><li>Handle password resets and access requests in compliance with security policies.</li><li>Document issues and resolutions, escalating when necessary.</li><li>Maintain clear, professional communication with users to ensure a positive support experience.</li></ul><p><br></p>
<p>As a Front Desk Coordinator, you will be the first point of contact for visitors, clients, and team members, playing a vital role in creating a positive and professional environment. You will manage incoming communications, coordinate front office operations, and support daily administrative tasks to ensure the efficiency and effectiveness of our workplace.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients with a welcoming and professional demeanor.</li><li>Answer and direct phone calls, respond to emails, and handle general inquiries.</li><li>Schedule appointments, maintain calendars, and manage conference room bookings.</li><li>Assist with the onboarding of guests and new team members.</li><li>Maintain the appearance, organization, and supplies of the reception area.</li><li>Process incoming and outgoing mail and deliveries.</li><li>Support staff with document preparation, filing, and other clerical tasks.</li><li>Uphold confidentiality and adhere to company policies in all interactions.</li><li>Collaborate with other departments to support overall office operations.</li></ul><p><br></p>
<p>As a Front Desk Coordinator, you will be the first point of contact for visitors, clients, and team members, playing a vital role in creating a positive and professional environment. You will manage incoming communications, coordinate front office operations, and support daily administrative tasks to ensure the efficiency and effectiveness of our workplace.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients with a welcoming and professional demeanor.</li><li>Answer and direct phone calls, respond to emails, and handle general inquiries.</li><li>Schedule appointments, maintain calendars, and manage conference room bookings.</li><li>Assist with the onboarding of guests and new team members.</li><li>Maintain the appearance, organization, and supplies of the reception area.</li><li>Process incoming and outgoing mail and deliveries.</li><li>Support staff with document preparation, filing, and other clerical tasks.</li><li>Uphold confidentiality and adhere to company policies in all interactions.</li><li>Collaborate with other departments to support overall office operations.</li></ul><p><br></p>
<p>We are looking for a diligent Tax Staff. The role involves overseeing and evaluating the tax department for efficiency, preparing complex federal and state tax returns, and managing client tax return engagements. You will also play a critical role in staff training and development, researching various federal and state tax issues, and tax planning and consulting.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and evaluate the tax department to optimize efficiency</p><p>• Prepare complex federal and state tax returns</p><p>• Review federal and multi-state tax returns</p><p>• Conduct staff training and development</p><p>• Research various federal and state tax issues</p><p>• Engage in tax planning and consulting</p><p>• Manage and monitor client tax return engagements and due dates</p><p>• Use various software and systems such as CCH ProSystem Fx, CCH Sales Tax, Gosystem, and Management System</p><p>• Perform various accounting functions and auditing tasks</p><p>• Handle cash activity and ensure compliance</p><p>• Provide excellent customer service.</p>
Our client, a growing firm in the commercial real estate sector, is seeking an experienced Senior Accountant to join their growing team. This role is ideal for an accounting detail oriented who thrives in a deadline-driven environment, enjoys partnering with property management teams, and is comfortable owning the full accounting cycle for multiple assets. <br> Key Responsibilities Prepare complete monthly financial statement packages, including creating and posting journal entries, performing general ledger reviews, and completing balance sheet support schedules. Deliver accurate financial packages to clients within established deadlines. Investigate, resolve, and reconcile financial discrepancies as they arise. Review variance analyses and other property management reporting to ensure accuracy and clarity. Review and process weekly vendor invoices for assigned properties. Accurately record and apply tenant deposits in a timely manner. Monitor property-level cash activity, maintain cash balances, and complete bank reconciliations for all related accounts. Follow all internal and external accounting policies, procedures, and compliance requirements. Respond to client inquiries promptly and maintain strong communication throughout deliverables. Support the preparation of annual operating budgets. Assist with annual OPE reconciliations. Occasionally interpret legal documents, contracts, and agreements to ensure proper financial application. Ensure timely payment of debt service, real estate taxes, and owner distributions while maintaining corresponding internal schedules. Prepare monthly funding requests to support adequate property cash flow.
<p>Contract position for a Payroll Manager</p><p>100% ONSITE 5 days a week in Carrollton, Texas</p><p>This is a 3-6 month contract assignment</p><p>Must have experience with Union Wage</p><p><br></p><p>Position Summary</p><p>The Payroll Manager will support the oversight and management of all aspects of our multi-state weekly payroll operations. This role is responsible for ensuring the accurate and timely processing of payroll and payment of all employees in compliance with all applicable federal, state, and local employment laws and tax regulations. The Payroll Manager will also ensure adherence to all collective bargaining agreements and internal policies, while identifying and implementing opportunities to enhance operational efficiency and improve processes.</p><p>This role requires experience with end-to-end payroll processing and ensuring accuracy and integrity of accounting and internal controls. Also, financial recordkeeping and ensuring compliance with Generally Accepted Accounting Principles.</p><p>This role will assist in promoting a high level of customer service to both internal departments and external customers. </p><p>Position Details</p><p>• Oversee and monitor daily payroll operations to ensure accuracy, integrity, and compliance with regulatory requirements and internal controls. Also, the timely, accurate processing of all new hires, temporary workers, transfers, promotions and terminations</p><p>• Develop, implement, and maintain organization-wide payroll structures and systems to ensure compliance with all state and federal laws</p><p>• Develop and lead a successful Payroll Team, cultivating a high performing, professional and supportive environment. This includes communication of job expectations, coaching, counseling of employees, and completion of performance evaluations</p><p>• Coordinate the collection, consolidation, and evaluation of payroll data. Manage regular preparation of relevant reports including weekly, monthly, quarterly and year-end reports</p><p>• Communicate actively with Operations and HR to review cross-departmental impacts, reconcile data sharing, and identify opportunities for improvements</p><p>• Maintain knowledge of best practices, and current and proposed legislation and regulation; recommend changes to policies and procedures to ensure compliance</p>
<p>LITIGATION LEGAL ASSISTANT URGENTLY NEEDED!</p><p> </p><p>Calling all Litigation Legal Assistants. Fantastic opportunity at a well known downtown Dallas firm to support extremely nice attorneys! Ideal candidate will have a minimum of 5 years of progressive experience supporting a complex litigation desk. Previous experience providing document preparation and revision, including styling and formatting legal documents; managing busy calendars, mediations and depositions is required. Heavy client interaction, both written and verbal is a big part of this desk. Must have experience with e-filing in state and federal courts and know how to format briefs. Bring your happy back to your days. Confidentially email your resume directly to</p><p>Rosemarie.jones< at > roberthalf.< com ></p>
We are looking for a dedicated Payroll and Benefits Manager to oversee payroll operations and benefits administration for a workforce of approximately 100 employees. This role requires precision, compliance, and a customer-focused approach to ensure all payroll and benefits processes run smoothly. Based in Fort Worth, Texas, this position is ideal for someone with strong attention to detail, organizational skills, and expertise in payroll management.<br><br>Responsibilities:<br>• Process bi-weekly payroll for 100+ employees, ensuring accuracy and compliance with federal, state, and local regulations.<br>• Manage payroll data, including earnings, deductions, taxes, and adjustments, while maintaining meticulous records.<br>• Administer employee benefits programs, such as health, dental, vision, and pre-tax benefits, ensuring smooth enrollment and communication.<br>• Educate employees on benefits options, payroll deductions, and contributions to promote understanding and engagement.<br>• Coordinate with benefit vendors and brokers to address inquiries and ensure seamless administration.<br>• Support HR processes related to onboarding, employee changes, and offboarding as they pertain to payroll and benefits.<br>• Generate payroll and benefits reports using Excel, leveraging advanced functions like VLOOKUPs and Pivot Tables.<br>• Utilize Paylocity for payroll processing while ensuring data integrity and accuracy across systems.<br>• Reconcile payroll reports, resolve discrepancies promptly, and prepare audits as needed.<br>• Maintain confidentiality and professionalism when handling sensitive employee information.
<p>Robert Half is partnering with a growing organization as they look to add an experienced Accounting Manager to their corporate accounting team. This role is integral to maintaining efficient financial operations and ensuring compliance with company policies and audit requirements. The ideal candidate will lead a team of accounting professionals, oversee accounts payable processes, and support division operations while contributing to the overall success of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and supervise the accounts payable department, ensuring timely and accurate processing of invoices.</p><p>• Oversee high-volume accounts payable operations across multiple software platforms.</p><p>• Communicate effectively with vendors to resolve invoice discrepancies and perform reconciliations as necessary.</p><p>• Prepare and review journal entries, ensuring accuracy and compliance.</p><p>• Conduct research and complete special accounting or finance projects as assigned.</p><p>• Collaborate with accounting and IT teams to support automated accounts payable workflows, including issue resolution and employee training.</p><p>• Supervise one team member responsible for bank deposits, fixed asset reconciliations, and depreciation entries.</p><p>• Perform detailed analyses to support the month-end close process.</p><p>• Coordinate with auditors, providing necessary documentation and support.</p><p>• Deliver training and guidance on financial systems, policies, and procedures to division teams.</p><p><br></p><p>This growing stable organization offers a competitive compensation package up to $150K, plus Bonus, and outstanding benefits. For more information and consideration, please contact Eric Murray at 682-350-8439 or via Email at [email protected]</p>
<p>We are looking for an experienced <strong><u>HR Coordinator to join our team in Dallas, Texas.</u></strong> In this<strong><u> long-term contract</u></strong> position, you will play a pivotal role in supporting various human resources functions, including onboarding, benefits administration, and recruitment activities. The ideal candidate will excel in a dynamic, fast-paced environment and bring a strong commitment to accuracy, collaboration, and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Generate and analyze reports from HR systems, such as PayCom, to support decision-making and compliance.</p><p>• Assist with onboarding processes, including orientation sessions and preparing necessary documentation for new hires.</p><p>• Provide support in administering employee benefits programs, ensuring compliance with state and federal regulations.</p><p>• Facilitate recruitment activities, including coordinating interviews, preparing job offers, and maintaining applicant tracking systems.</p><p>• Administer HR policies and ensure adherence to employment laws and organizational standards.</p><p>• Manage sensitive and confidential information with the highest level of integrity and discretion.</p><p>• Maintain accurate and up-to-date records in HR databases, ensuring timely updates.</p><p>• Prepare monthly reports and metrics to monitor HR operations and overall effectiveness.</p><p>• Collaborate with team members and management to create a cohesive and productive work environment.</p><p>• Utilize tools like PayCom, ADP, and Concur to streamline HR processes and reporting.</p>
<p><br></p><p><strong>Job Description:</strong></p><p>We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The ideal candidate will provide essential support for daily office operations and contribute to organizational efficiency. This role requires excellent communication skills, strong time management, and the ability to multitask in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and organize schedules, appointments, and meetings for team members or executives.</li><li>Prepare, proofread, and distribute correspondence, reports, and other documents.</li><li>Handle incoming calls, emails, and other communications, directing them appropriately.</li><li>Maintain filing systems, both electronic and paper.</li><li>Order office supplies and ensure the smooth operation of equipment and facilities.</li><li>Assist in the preparation and submission of expense reports and invoices.</li><li>Support event planning, travel arrangements, and meeting logistics.</li><li>Greet visitors, coordinate deliveries, and handle general office duties as needed.</li><li>Maintain confidential information and follow company policies and procedures.</li></ul><p><br></p>
<p><strong>Job Description:</strong></p><p>We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The ideal candidate will provide essential support for daily office operations and contribute to organizational efficiency. This role requires excellent communication skills, strong time management, and the ability to multitask in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and organize schedules, appointments, and meetings for team members or executives.</li><li>Prepare, proofread, and distribute correspondence, reports, and other documents.</li><li>Handle incoming calls, emails, and other communications, directing them appropriately.</li><li>Maintain filing systems, both electronic and paper.</li><li>Order office supplies and ensure the smooth operation of equipment and facilities.</li><li>Assist in the preparation and submission of expense reports and invoices.</li><li>Support event planning, travel arrangements, and meeting logistics.</li><li>Greet visitors, coordinate deliveries, and handle general office duties as needed.</li><li>Maintain confidential information and follow company policies and procedures.</li></ul><p><br></p>
<p><strong>Job Description:</strong></p><p>We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The ideal candidate will provide essential support for daily office operations and contribute to organizational efficiency. This role requires excellent communication skills, strong time management, and the ability to multitask in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and organize schedules, appointments, and meetings for team members or executives.</li><li>Prepare, proofread, and distribute correspondence, reports, and other documents.</li><li>Handle incoming calls, emails, and other communications, directing them appropriately.</li><li>Maintain filing systems, both electronic and paper.</li><li>Order office supplies and ensure the smooth operation of equipment and facilities.</li><li>Assist in the preparation and submission of expense reports and invoices.</li><li>Support event planning, travel arrangements, and meeting logistics.</li><li>Greet visitors, coordinate deliveries, and handle general office duties as needed.</li><li>Maintain confidential information and follow company policies and procedures.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented Project Assistant to join our team in Addison, Texas. This Contract to permanent position involves supporting sales and project management efforts while ensuring seamless communication with customers and team members. The ideal candidate will excel in time management, demonstrate accountability, and have an eye for color and design.<br><br>Responsibilities:<br>• Communicate effectively with customers to provide updates and address inquiries regarding their orders.<br>• Support sales operations by handling administrative tasks and ensuring smooth workflow.<br>• Collaborate with internal teams to manage project timelines and prioritize tasks.<br>• Process sales orders and convert them into purchase orders accurately and efficiently.<br>• Coordinate with external offices to ensure alignment and resolve any project-related issues.<br>• Maintain attention to detail while managing multiple responsibilities and deadlines.<br>• Utilize tools like Adobe Illustrator to assist with design-related aspects of projects.<br>• Monitor project progress and provide regular updates to stakeholders.<br>• Ensure accountability and adherence to project goals and deadlines.<br>• Assist in account management by addressing client needs and fostering strong relationships.
We are looking for an experienced Credit Manager to join our team in Richardson, Texas. In this role, you will oversee credit and collections operations, ensuring financial risks are managed effectively and company policies are upheld. This position requires strong leadership skills to guide a team, optimize processes, and maintain excellent relationships with clients.<br><br>Responsibilities:<br>• Lead and supervise the activities of credit analysts to ensure efficient collection operations.<br>• Monitor and report on key performance indicators, including bad debt, cash forecasting, and other financial metrics.<br>• Collaborate with the sales team to streamline order processing while mitigating financial risks.<br>• Develop and enforce collection policies and procedures in line with company guidelines.<br>• Resolve disputes related to receivables and ensure accounts are reconciled accurately.<br>• Negotiate payment terms and oversee financial workout agreements with clients.<br>• Utilize technology to enhance the efficiency of collection processes and workflows.<br>• Support month-end close procedures, including reconciliation of accounts receivable, preparation of journal entries, and analysis of bad debt reserves.
<p><strong>Key Responsibilities:</strong></p><ul><li>Process payroll for all employees using ADP, ensuring accuracy and compliance with applicable laws and regulations.</li><li>Maintain and update employee payroll records, ensuring confidentiality and accuracy of information.</li><li>Review and validate time sheets, attendance records, and other related documents prior to payroll processing.</li><li>Resolve payroll discrepancies and respond to employee inquiries regarding pay, deductions, and withholdings.</li><li>Prepare and distribute payroll reports for management and regulatory agencies as required.</li><li>Coordinate with HR and finance teams to process new hires, terminations, and payroll changes.</li><li>Assist with year-end payroll tasks, such as W-2 and other tax document preparation.</li><li>Ensure compliance with company policies and relevant legislation pertaining to payroll activities.</li><li>Identify opportunities for process improvements and support implementation within the payroll function.</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Process payroll for all employees using ADP, ensuring accuracy and compliance with applicable laws and regulations.</li><li>Maintain and update employee payroll records, ensuring confidentiality and accuracy of information.</li><li>Review and validate time sheets, attendance records, and other related documents prior to payroll processing.</li><li>Resolve payroll discrepancies and respond to employee inquiries regarding pay, deductions, and withholdings.</li><li>Prepare and distribute payroll reports for management and regulatory agencies as required.</li><li>Coordinate with HR and finance teams to process new hires, terminations, and payroll changes.</li><li>Assist with year-end payroll tasks, such as W-2 and other tax document preparation.</li><li>Ensure compliance with company policies and relevant legislation pertaining to payroll activities.</li><li>Identify opportunities for process improvements and support implementation within the payroll function.</li></ul>
We are looking for a detail-oriented Accounts Payable Analyst to join our team in Richardson, Texas. In this role, you will play a crucial part in managing financial transactions, ensuring accuracy, and supporting operational efficiency. This position offers the opportunity to collaborate across departments and contribute to continuous process improvement.<br><br>Responsibilities:<br>• Process and review accounts payable transactions with precision and efficiency.<br>• Identify workflow inefficiencies and collaborate with leadership to implement effective solutions.<br>• Perform reconciliations of accounts payable aging reports, resolve discrepancies, and assist with month-end closing activities.<br>• Address inquiries from branch controllers and other teams, providing clear and timely resolutions.<br>• Prioritize tasks effectively to meet deadlines in a fast-paced environment.<br>• Drive special projects, including automation initiatives and system enhancements, to optimize operations.<br>• Foster strong relationships with internal and external stakeholders by delivering exceptional customer service.
<p>As an Account Manager, you will be the primary relationship builder between our company and a portfolio of clients. Your focus is to deliver outstanding service, anticipate client needs, and drive long-term business growth through proactive account management and strategic partnership. You’ll collaborate closely with Sales, Operations, and other internal teams to ensure seamless execution and elevated client satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for assigned clients, building trust and rapport through clear, professional communication.</li><li>Develop a deep understanding of each client’s business goals, challenges, and operational needs to provide tailored solutions.</li><li>Manage all aspects of the client account lifecycle—including onboarding, order management, delivery coordination, and post-sale support.</li><li>Monitor and track account activity, including service requests, project timelines, order status, and resolution of any issues.</li><li>Identify upsell opportunities and recommend additional products or services that align with client needs, collaborating with Sales where appropriate.</li><li>Troubleshoot and resolve account problems efficiently, utilizing available resources and internal expertise.</li><li>Maintain accurate documentation of all client communications, orders, and activity in CRM systems.</li><li>Partner with internal teams to facilitate the delivery of solutions, ensuring timely and successful execution.</li><li>Analyze account performance through reports and metrics to identify growth areas and improvement opportunities.</li><li>Ensure all client concerns are addressed promptly, maintaining high satisfaction and retention rates.</li><li>Stay informed of industry trends and company offerings to provide strategic insights to clients.</li><li>Represent our company professionally at all times, upholding high standards for communication, service, and collaboration.</li></ul><p><br></p>
We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.<br>• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.<br>• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.<br>• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.<br>• Synchronize data across systems to ensure consistency and reliability.<br>• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.<br>• Participate in discussions to improve inventory management and allocation processes.<br>• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.<br>• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
