2 results for Customer Experience Specialist in Fort Wayne, IN

Customer Service Representative

Fort Wayne, IN
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will serve as a pivotal point of contact for customers, ensuring their inquiries are addressed efficiently while maintaining excellent service standards. This is a Contract to permanent position, offering an exciting opportunity to grow within a dynamic retail environment. Responsibilities: • Conduct daily reviews of customer leads, ensuring timely follow-ups and nurturing potential sales opportunities. • Respond promptly to incoming digital leads and text inquiries, ensuring every customer receives a reply. • Maintain and update customer data accurately in internal systems, logging next steps and essential details. • Lead educational sessions for new pool owners, covering topics like water chemistry, equipment usage, and maintenance. • Empower customers by transforming their concerns into confidence through clear and thorough training. • Coordinate administrative tasks for commercial accounts, including paperwork, scheduling, and invoicing. • Communicate with commercial clients to address billing, scheduling, or other inquiries with strong attention to detail. • Manage inbound and outbound calls, providing accurate information and resolving customer concerns. • Schedule appointments and ensure all customer interactions are logged efficiently. • Perform data entry tasks with precision to support accurate record-keeping and operational workflows.
2026-03-25T00:00:00Z

Customer Service & Inside Sales Representative

Fort Wayne, IN
onsite
Permanent
50000 - 60000 USD / Yearly
We are looking for a dedicated Customer Service & Inside Sales Representative to join our team in Fort Wayne, Indiana. In this role, you will be responsible for delivering outstanding customer support, managing sales processes, and contributing to company growth by ensuring smooth communication and efficient order handling. Acting as a vital connection between customers and internal departments, you will play a key role in maintaining customer satisfaction and driving revenue goals. Responsibilities: • Prepare detailed quotations, proposals, and cost breakdowns to support sales efforts. • Accurately process customer orders and maintain up-to-date records in company systems. • Monitor leads, inquiries, and quotations, providing regular updates and follow-through. • Manage the sales cycle from initial inquiry to order fulfillment and post-order transitions. • Proactively communicate shipment dates, order statuses, and updates to customers. • Provide product recommendations and assistance to customers and internal teams. • Maintain organized documentation and ensure data accuracy within company systems. • Build and nurture strong relationships with customers and prospects through effective communication. • Research customer needs and market opportunities to support targeted sales initiatives. • Collaborate with internal departments to resolve customer issues and ensure satisfaction.
2026-03-18T00:00:00Z