<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p>We are looking for a Client Services Representative to join our team in Palm Beach Gardens, Florida. In this role, you will play a pivotal part in building strong relationships with clients while managing account administration and ensuring efficient operations. The ideal candidate is detail-oriented, proactive, and passionate about delivering exceptional service in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain relationships with clients and team members, ensuring effective collaboration and positive outcomes.</p><p>• Serve as a knowledgeable resource in client account administration, introducing innovative processes to enhance experiences.</p><p>• Open new accounts and coordinate account transfers from various custodians.</p><p>• Process and monitor account contributions and distributions with accuracy and attention to detail.</p><p>• Master the organization’s tools, systems, and capabilities to optimize client services.</p><p>• Maintain organized records of client interactions and account information.</p><p>• Identify potential challenges, opportunities, or improvements during client interactions.</p><p>• Act as a key liaison between clients, custodians, and internal team members to ensure seamless communication.</p><p>• Manage office supplies, vendor relationships, and coordinate logistics for client events.</p><p>• Assist with special projects and perform additional tasks to support team success.</p>
<p><strong><u>Description of the Role</u></strong></p><p>An established organization is seeking a dedicated and empathetic Customer Service Representative to provide exceptional support to clients and customers. This role involves handling inquiries, resolving issues, and ensuring a positive experience across all interactions. The ideal candidate is a strong communicator, problem-solver, and team player. Bilingual (English/Spanish) preferred to better serve a diverse customer base.</p><p><br></p><p><strong><u>What You’ll Be Responsible For</u></strong></p><ul><li>Responding to customer inquiries via phone, email, and in-person with professionalism and care</li><li>Resolving customer issues efficiently while maintaining a high level of satisfaction</li><li>Documenting customer interactions and updating records accurately</li><li>Collaborating with internal teams to address service-related concerns</li><li>Providing information about products, services, and policies</li><li>Following up with customers to ensure resolution and satisfaction</li><li>Identifying opportunities to improve customer experience and processes</li><li>Ensuring all customer service activities comply with company standards and policies</li></ul>
<p>Robert Half is seeking a Customer Service Representative to support our client’s daily operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple customer interactions efficiently while providing excellent support to the team.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Handle incoming calls, emails, and in-person inquiries with professionalism and courtesy</li><li>Assist customers with questions, concerns, and service requests</li><li>Perform general clerical duties including filing, data entry, and documentation</li><li>Process orders, returns, and account updates accurately</li><li>Maintain customer records and update databases</li><li>Collaborate with internal departments to resolve customer issues</li></ul><p><br></p>
We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in Miramar, Florida. In this role, you will provide critical administrative and accounting support to ensure smooth operations within a growing organization. This position offers a dynamic work environment with opportunities to collaborate across multiple departments.<br><br>Responsibilities:<br>• Process and upload invoices into customer portals with accuracy and efficiency.<br>• Perform data entry tasks, including entering invoices and maintaining updated records.<br>• Provide administrative assistance to the sales team by recording sales orders and entering quotes into the system.<br>• Coordinate product shipping and ensure timely delivery to customers.<br>• Support the accounting team with tasks such as managing credits and debits and processing invoices.<br>• Collaborate with team members to streamline workflows and ensure compliance with company procedures.<br>• Utilize Microsoft Excel and other tools for data management and reporting.<br>• Assist with general office tasks to maintain a well-organized work environment.
<p>Hybrid Monday and Friday work remotely </p><p><br></p><p>Responsibilities:</p><p>• Manage customer accounts by addressing inquiries, resolving complaints, and ensuring high-quality service.</p><p>• Handle escalated issues, including executive-level complaints and matters raised by media or legal representatives.</p><p>• Collaborate with vendor partners and internal teams to resolve customer concerns effectively.</p><p>• Process claims, invoices, and enrollment requests with accuracy and efficiency.</p><p>• Ensure consistent and timely billing and fulfillment for customers.</p><p>• Support onboarding processes and validate account information to maintain accuracy.</p><p>• Address issues escalated to regulatory bodies such as the Public Service Commission with professionalism.</p><p>• Maintain strong communication with suppliers and business units to ensure smooth operations.</p><p>• Follow established procedures and guidelines to meet organizational standards.</p><p>• Provide exceptional customer support under direct supervision while adhering to company policies.</p>
We are looking for a detail-oriented Customer Account Coordinator to join our team on a contract basis in Boca Raton, Florida. This role involves managing the full cycle of order processing for Global Accounts while ensuring accuracy and efficiency. The ideal candidate will thrive in a fast-paced environment, possess strong technical skills, and demonstrate excellent communication abilities.<br><br>Responsibilities:<br>• Manage product listings, pricing updates, and order flows on the Shopify B2B platform, ensuring accuracy and resolving any errors to enhance customer satisfaction.<br>• Provide dedicated support to Global Accounts across multiple regions, ensuring seamless communication and service.<br>• Process orders in accordance with account-specific shipping schedules and vendor compliance requirements.<br>• Maintain organized workflows to consistently meet customer shipping deadlines.<br>• Monitor shipment statuses, review daily reports, and proactively address non-conformances to maintain high performance standards.<br>• Collaborate with internal teams to resolve customer inquiries and improve process efficiency.<br>• Generate and analyze reports using Microsoft Excel, including pivot tables, to track order metrics and performance.<br>• Ensure all tasks are executed to meet contractual obligations and business objectives.<br>• Perform additional duties as assigned to support broader team initiatives.
