<p>We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul><p><br></p>
<p>We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs.</p><p><br></p><p>Responsibilities:</p><p>• Monitor system performance, identify issues, and resolve network and system failures effectively.</p><p>• Troubleshoot and address complex inquiries or complaints related to IT operations.</p><p>• Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues.</p><p>• Create and manage user accounts for software and network applications across the organization.</p><p>• Deploy and configure new hardware and software technologies to meet operational requirements.</p><p>• Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary.</p><p>• Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards.</p><p>• Train end-users on technology systems and processes to improve efficiency and adoption.</p><p>• Provide on-call support during off-hours, including nights, weekends, and holidays, as needed.</p>
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques.<br>• Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner.<br>• Escalate unresolved or complex issues to higher-level IT support teams for further investigation.<br>• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system.<br>• Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards.<br>• Follow up with users to confirm resolution and ensure satisfaction with technical support.<br>• Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement.<br>• Identify areas for improvement in support procedures and recommend actionable solutions.<br>• Offer up-to-date information on IT systems, tools, and services to keep users informed.<br>• Collaborate with cross-functional teams to ensure effective communication and problem resolution.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p>
<p>We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
<p>We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
<p><strong>Sales Support Associate</strong></p><p>We are seeking a detail-oriented Sales Support Associate to assist our sales team with administrative and data-related tasks.</p><p><br></p><ul><li>Maintain and update spreadsheets with accurate data (Excel)</li><li>Enter and process orders, pricing, and customer information</li><li>Provide support to the sales team with reporting and documentation</li><li>Respond to customer inquiries and assist with follow-ups</li><li>Ensure data accuracy and timely updates across systems</li></ul><p><br></p>
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
We are looking for an experienced Customer Outreach & Communications Support specialist to join our team in Juno Beach, Florida. In this long-term contract position, you will play a vital role in building relationships with property owners, ensuring clear communication throughout project lifecycles, and maintaining compliance with established outreach policies. This role is ideal for someone with a strong background in community engagement and documentation management, who thrives in a collaborative environment.<br><br>Responsibilities:<br>• Conduct outreach to property owners to discuss project scope, proposed equipment placement, and gain agreement to proceed.<br>• Maintain accurate documentation of customer agreements, property acknowledgments, and project communications.<br>• Ensure compliance with approved outreach policies, procedures, and materials.<br>• Collaborate closely with the Customer Outreach Specialist or Manager to enhance community awareness initiatives.<br>• Facilitate communication throughout all stages of the project to keep stakeholders informed and engaged.<br>• Manage project-specific documentation, including easements and agreements, to ensure smooth operations.<br>• Monitor and report timesheets, expenses, and other administrative workflows in line with approved guidelines.<br>• Support onboarding processes for new team members and ensure adherence to organizational standards.<br>• Address customer inquiries promptly and courteously, ensuring high-quality service delivery.<br>• Assist in validating outreach plans and ensuring alignment with organizational goals.