<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>We’re seeking an organized, energetic, and professional Front Desk Coordinator to serve as the face of our company. This role is perfect for someone who enjoys interacting with people, keeping operations running smoothly, and supporting administrative needs across the office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors with a positive and professional attitude</li><li>Manage incoming calls and route them appropriately</li><li>Maintain a clean, organized, and welcoming front desk and lobby area</li><li>Schedule appointments, meetings, and conference room usage</li><li>Handle incoming/outgoing mail and package distribution</li><li>Assist with onboarding tasks for new employees (badges, forms, welcome packets)</li><li>Support administrative tasks such as data entry, filing, scanning, and updating records</li><li>Coordinate office supplies and place orders as needed</li><li>Assist with company events or meetings as requested</li></ul><p><br></p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Miami Beach, Florida. In this long-term contract position, you will play a vital role in ensuring efficient front desk operations while providing exceptional support to both staff and patients. This role requires strong organizational skills and the ability to handle administrative tasks with professionalism and discretion.<br><br>Responsibilities:<br>• Welcome patients upon arrival and assist them with the check-in process.<br>• Maintain an organized and tidy reception and front desk area.<br>• Address patient inquiries regarding appointments and instructions with clarity and professionalism.<br>• Collect payments and ensure patient information is accurately updated.<br>• Manage patient files, perform basic record-keeping, and support staff with administrative tasks.<br>• Prepare charts and collaborate with the team on various office tasks.<br>• Keep track of office supplies and ensure medical inventory is well-organized.<br>• Adhere to organizational policies to safeguard patient confidentiality and privacy.
<p>Robert Half is seeking a <strong>Bilingual Receptionist (English/Spanish)</strong> to support one of our valued clients. We are looking for someone who is professional, reliable, and able to provide excellent front-desk and administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors in a professional and friendly manner</li><li>Answer and route incoming phone calls</li><li>Manage office mail, packages, and deliveries</li><li>Perform data entry and maintain organized records</li><li>Provide general administrative support to office staff</li><li>Assist with scheduling, filing, and other clerical tasks as needed</li></ul><p><br></p>
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.</p><p>• Communicate effectively with clients in both English and Spanish to provide accurate information and solutions.</p><p>• Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders.</p><p>• Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively.</p><p>• Maintain detailed and accurate records of customer interactions and transactions.</p><p>• Collaborate with team members to identify and implement best practices for customer service.</p><p>• Monitor and follow up on customer inquiries to ensure timely resolution.</p><p>• Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure.</p><p>• Support call center operations by meeting individual and team performance goals.</p><p>• Continuously seek opportunities to improve processes and customer satisfaction.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 </p>
<p><strong>Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) to support one of our clients. We are looking for someone with strong communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently and professionally.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in both English and Spanish</li><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, and account details</li><li>Document customer interactions and update records in the system</li><li>Resolve issues, escalate concerns when needed, and ensure customer satisfaction</li><li>Process orders, forms, applications, and requests</li><li>Collaborate with internal departments to support customer needs</li></ul><p><br></p>
<p>We’re looking for a friendly, reliable, and solutions-driven Customer Service Representative to assist customers, resolve inquiries, and provide a positive experience with our company. This role is ideal for someone who enjoys helping people and thrives in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer inbound calls, emails, and chats from customers</li><li>Provide accurate information regarding products/services</li><li>Resolve customer issues with professionalism and empathy</li><li>Document customer interactions in the system</li><li>Process orders, returns, or account updates as needed</li><li>Escalate complex issues to the appropriate departments</li><li>Maintain a strong understanding of company products, policies, and procedures</li><li>Meet performance metrics related to quality, response time, and satisfaction</li></ul><p><br></p><p><br></p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
<p><strong>Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Creole. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact.</strong></p><p><strong>Details:</strong></p><ul><li><strong>Training:</strong> First 90 days are in-person to receive certification.</li><li><strong>Schedule:</strong> Multiple shifts available — day, evening, and overnight.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor.</li><li>Communicate effectively in both Creole and English to support a diverse population.</li><li>Accurately translate and document information to ensure clear communication and proper record-keeping.</li><li>Participate in training sessions focused on suicide prevention and crisis intervention techniques.</li><li>Use data entry skills to maintain organized and detailed records of interactions.</li><li>Collaborate with team members to develop strategies for improving caller experiences.</li><li>Uphold confidentiality and ethical standards when handling sensitive information.</li><li>Provide resources and referrals to callers seeking additional support or services.</li><li>Monitor call center operations and identify areas for improvement to enhance service quality.</li><li><br></li></ul>
<p><strong>Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Spanish. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact.</strong></p><p><strong>Details:</strong></p><ul><li><strong>Training:</strong> First 90 days are in-person to receive certification.</li><li><strong>Schedule:</strong> Multiple shifts available — day, evening, and overnight.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor.</li><li>Communicate effectively in both Spanish and English to support a diverse population.</li><li>Accurately translate and document information to ensure clear communication and proper record-keeping.</li><li>Participate in training sessions focused on suicide prevention and crisis intervention techniques.</li><li>Use data entry skills to maintain organized and detailed records of interactions.</li><li>Collaborate with team members to develop strategies for improving caller experiences.</li><li>Uphold confidentiality and ethical standards when handling sensitive information.</li><li>Provide resources and referrals to callers seeking additional support or services.</li><li>Monitor call center operations and identify areas for improvement to enhance service quality.</li></ul><p><br></p>
<p>We’re looking for a friendly, organized, and reliable Receptionist to serve as the first point of contact for visitors and callers. This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors in a welcoming and professional manner</li><li>Answer and direct incoming calls</li><li>Manage front desk email inbox and respond to inquiries</li><li>Maintain reception area cleanliness and organization</li><li>Schedule appointments, meetings, and conference room use</li><li>Receive, sort, and distribute mail and packages</li><li>Assist with basic administrative tasks (data entry, filing, scanning, etc.)</li><li>Support office staff with additional duties as needed</li></ul><p><br></p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
