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3 results for Help Desk in Fort Lauderdale, FL

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-08-24T00:00:00Z

Service Desk Manager

Pompano Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Service Desk Manager to lead daily support operations for a managed services environment serving businesses throughout Pompano Beach, Florida. This Long-term Contract position is ideal for a hands-on people leader who can strengthen team performance, improve service delivery, and use operational data to drive better outcomes. The role requires a strong understanding of service desk workflows, technical support environments, and client-focused support practices within a primarily Microsoft-based ecosystem. Responsibilities: • Direct the day-to-day activities of the service desk team, ensuring consistent support coverage and dependable service for a diverse client base in Pompano Beach, Florida. • Track operational performance by reviewing ticket trends, response metrics, workload distribution, and technician productivity to identify opportunities for improvement. • Mentor technicians and emerging team leads through coaching, feedback, and structured development to build a stronger and more accountable support function. • Refine support procedures, service workflows, and escalation practices to increase efficiency and improve the customer experience. • Use the ticketing and service management platform to oversee queue health, maintain visibility into active issues, and support timely resolution of requests. • Partner with senior technical staff and escalation teams to address complex incidents while providing informed guidance to the service desk team. • Maintain leadership accountability across the support organization by setting expectations, reinforcing standards, and monitoring execution. • Review the technical landscape, including Microsoft 365, Entra ID, cloud services, endpoint tools, backup platforms, and VoIP systems, to better support team decisions and client needs. • Contribute to service improvements tied to infrastructure and platform changes, including client movement away from internal cloud environments when needed.
2026-09-16T00:00:00Z

Desktop Support

Coral Springs, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will focus on desktop support, SCCM administration, imaging, hardware troubleshooting, and repair.Key Responsibilities:<ul><li>Provide onsite and remote support for desktops, laptops, and peripheral devices</li><li>Troubleshoot and resolve Windows operating system issues</li><li>Use SCCM for software deployment, patching, and endpoint support</li><li>Perform desktop/laptop imaging and device configuration</li><li>Diagnose and complete hardware repairs including desktops, laptops, printers, and related equipment</li><li>Set up, maintain, and support end-user workstations</li><li>Respond to support tickets and deliver timely issue resolution</li><li>Assist with user account support, system access, and general IT troubleshooting</li><li>Document technical issues, resolutions, and support processes</li></ul>
2026-09-04T00:00:00Z