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5 results for Help Desk in Fort Lauderdale, FL

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Help Desk Analyst I to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment.Key Responsibilities<ul><li>Monitor and manage incoming requests through the ticketing system</li><li>Troubleshoot and resolve software-related issues for end users</li><li>Perform password resets and assist with account lockouts</li><li>Provide basic hardware support for desktops, laptops, peripherals, and related equipment</li><li>Support users in a Windows 11 environment</li><li>Escalate unresolved technical issues to higher-level support teams as needed</li><li>Document all support activity, resolutions, and follow-up steps in the ticketing system</li><li>Deliver professional and timely customer service to internal users</li></ul>
2026-05-23T00:00:00Z

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner. Responsibilities: • Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning. • Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact. • Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption. • Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included. • Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system. • Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users. • Monitor open requests and follow up with users to confirm successful resolution and a positive support experience. • Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency. • Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.
2026-05-22T00:00:00Z

Help Desk Analyst I

Coconut Creek, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation. Responsibilities: • Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices. • Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner. • Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history. • Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned. • Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details. • Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology. • Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met. • Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance.
2026-04-30T00:00:00Z

Desktop Support Technician

Cooper City, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Microsoft Office 365, imaging and deploying PCs, and assisting with mobile device and endpoint management through Intune MDM. The ideal candidate is customer-focused, technically strong, and comfortable supporting users in a fast-paced business environment.Key Responsibilities<ul><li>Provide desktop support for Windows laptops, desktops, and related hardware</li><li>Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications</li><li>Image, configure, deploy, and refresh PCs for new hires and existing employees</li><li>Support user account setup, password resets, and access issues</li><li>Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management</li><li>Manage and support endpoint configurations, software installations, and patching</li><li>Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access</li><li>Document tickets, resolutions, and technical procedures in the service desk system</li><li>Provide timely in-person and remote support while delivering excellent customer service</li><li>Coordinate hardware inventory, asset tracking, and device lifecycle management</li><li>Escalate complex technical issues as needed to appropriate IT teams</li></ul>
2026-05-19T00:00:00Z

Customer Service Reps

Miami, FL
remote
Temporary / Contract
16 - 20 USD / Hourly
Job Description - REMOTE - We are seeking a detail-oriented and customer-focused professional to support daily booking and reservation operations. This role is responsible for processing bookings accurately and efficiently across internal systems and related platforms while delivering a high level of service to guests and clients.Key Responsibilities:<ul><li>Perform daily production work related to processing bookings in internal systems and subordinate systems with a high degree of accuracy and quality.</li><li>Process reservations, revisions, cancellations, booking notes, and all other booking-related activities using the reservation system.</li><li>Apply company policies and procedures effectively to all bookings.</li><li>Deliver exceptional guest service across all communication channels in a professional, calm, and courteous manner.</li><li>Serve as the primary point of contact for service-related inquiries via phone, email, and website chat.</li><li>Support departmental revenue goals by identifying opportunities to upsell or add value to existing bookings.</li><li>Provide backup support for reservation sales calls during peak periods as directed by management.</li><li>Maintain strong knowledge of the company’s products and services.</li><li>Communicate issues, concerns, and recommended resolutions to the supervisor in a timely manner.</li><li>Assist guests and travel advisors with troubleshooting related to online account access and other external systems.</li><li>Follow all company policies, procedures, and service standards.</li><li>Perform additional duties as assigned by management.</li></ul>
2026-06-03T00:00:00Z