<p>We are hiring a <strong>Help Desk Technician</strong> to provide technical support to end users in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide support to users via <strong>phone, email, and chat</strong></li><li>Troubleshoot hardware, software, and <strong>Windows</strong>-related issues</li><li>Perform <strong>Active Directory</strong> account maintenance and <strong>password resets</strong></li><li>Track and resolve support requests through the <strong>ticketing system</strong></li><li>Use <strong>Remote Desktop</strong> to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Network Engineer</strong> with hands-on experience supporting and maintaining <strong>Cisco routers, switches, and ASA firewalls</strong>. This role will be responsible for designing, implementing, monitoring, and troubleshooting enterprise network infrastructure to ensure high availability, security, and performance.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Configure, maintain, and troubleshoot <strong>Cisco routers and switches</strong></li><li>Manage and support <strong>Cisco ASA firewalls</strong></li><li>Monitor network performance and resolve connectivity issues</li><li>Perform network upgrades, patching, and firmware updates</li><li>Support LAN/WAN, VPN, VLAN, routing, and switching environments</li><li>Ensure network security and compliance with company standards</li><li>Document network configurations, changes, and procedures</li><li>Collaborate with IT teams on infrastructure projects and issue resolution</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>