7 results for Customer Service Representative in Florence, KY

2nd shift Customer Service Representative We are offering a short-term contract employment opportunity in the service industry, located in Kentucky. We're seeking a 2nd shift Customer Service Representative to join our team. Your primary responsibilities will involve processing customer service requests, coordinating services, and maintaining a high level of professionalism and courtesy when dealing with customers and vendors. Responsibilities: • Accurately process and handle customer service requests in a timely manner• Maintain clear and effective communication with customers regarding costs and estimated time of arrival• Prepare service estimates, finalize billing processes and manage payment collection• Maintain a high level of customer service while interacting with customers and vendors, in accordance with training• Use sales skills to address customer objections and persuade prospects to choose our service over competitors• Relay sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify priority issues and route calls to the appropriate resource• Work collaboratively in a team environment, offering support to other team members.

Second Shift Customer Service Representative The Customer Service Team is looking to add new members with a strong Customer Service mentality! These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Willingness to work in a team environment, provide support to other team members.

Sr. Customer Service Representative We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks. Responsibilities: • Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling• Ensure accuracy and currentness of client records by managing them using CRM or ERP software• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery• Prepare necessary documentation, such as reports, invoices, purchase orders• Handle account setup and billing functions, ensuring accuracy and efficiency• Leverage computer programs and Microsoft Office Suites for efficient task management• Use advanced Microsoft Excel skills for data management and analysis.

Inside Sales Representative We are on the hunt for a dedicated Inside Sales Representative to be part of our team located in Middletown, Ohio. The role involves managing customer inquiries, maintaining precise customer records, and processing customer applications. This position also entails monitoring customer accounts and taking necessary actions. Responsibilities: • Efficient and accurate processing of customer credit applications• Ensuring the accuracy of customer credit records• Demonstrating or displaying products using samples or catalogs, and highlighting key features• Preparing sales contracts for orders and quoting prices• Estimating delivery dates to customers based on our production and delivery schedules• Entering and proofreading sales orders into the computer once a Purchase Order is received from a customer• Confirming customer orders with sales orders to ensure accuracy• Following up on customer quotes to potentially convert them into orders• Handling both inbound and outbound customer calls and scheduling appointments• Corresponding with customers via email and utilizing Microsoft Excel and Word for data entry and order entry tasks.

Client Service Coordinator - Associate We are seeking a Client Service Coordinator - Associate to join our team in the Investment Advisory industry. This role involves a variety of administrative duties, including customer service, scheduling, and office coordination. As part of our team, you will have the opportunity to work on special projects and contribute to our commitment to providing exceptional service to our clients. Responsibilities: • Coordinate meetings and conference calls to ensure smooth communication within the team• Handle inbound calls, addressing customer inquiries and concerns professionally and promptly• Maintain an organized filing system for easy accessibility of documents• Distribute incoming mail to the appropriate recipients in a timely manner• Utilize Microsoft Office Suites and Microsoft Teams for various administrative tasks• Lead special projects, demonstrating strong organizational skills and attention to detail• Exhibit strong communication skills in all interactions, both internally and externally• Prioritize tasks effectively to meet deadlines and commitments• Provide general administrative support to the department, including typing and scheduling• Ensure the office is well-stocked with necessary supplies and equipment for efficient operation.

CFO The Chief Financial Officer (CFO) of our freight brokerage company is responsible for overseeing the financial strategy, planning, and management of the company. This includes optimizing financial performance, ensuring compliance with industry regulations, managing risk, and driving profitability in a fast-paced logistics environment. The CFO plays a key role in strategic decision-making, working closely with executive leadership to support growth and operational efficiency. Key Responsibilities:Financial Strategy & Planning:<ul><li>Develop and execute financial strategies aligned with business goals and industry trends.</li><li>Provide financial insights to guide strategic decisions on expansion, acquisitions, and investments.</li><li>Oversee capital allocation, cash flow, and working capital management to maintain financial stability.</li><li>Responsible for Managing Legal, Insurance, Claims and Human Resources issues.</li><li>Contract preparation, reviews and executions with a focus on profitability, risks and compliance with terms and conditions.</li></ul>Financial Management & Reporting:<ul><li>Supervise financial reporting, budgeting, forecasting, and analysis.</li><li>Ensure accurate and timely financial statements in compliance with GAAP or other relevant accounting standards.</li><li>Monitor key performance indicators (KPIs) related to profitability, sales activities, cost efficiency, and revenue growth.</li></ul>Risk Management & Compliance:<ul><li>Ensure compliance with financial regulations, tax laws, and industry-specific requirements.</li><li>Manage risk exposure related to credit, market, and operational risks.</li><li>Implement and monitor internal controls to safeguard company assets and mitigate financial risks.</li><li>Manage internal controls to specifically prevent and minimize fraud in all areas of the logistics chain including cybersecurity, banking, credit cards and cargo theft.</li></ul>Operational Efficiency & Cost Control:<ul><li>Optimize financial processes to improve efficiency and reduce operational costs.</li><li>Oversee payment terms, credit management, and collections to maintain healthy cash flow.</li><li>Work with operations and sales teams to evaluate pricing strategies and cost structures.</li><li>Manage property leases and negotiate terms and conditions for 9 offices.</li></ul>Investor & Stakeholder Relations:<ul><li>Manage relationships with banks, lenders, investors, and external stakeholders.</li><li>Lead financial due diligence for potential mergers, acquisitions, or strategic partnerships.</li><li>Communicate financial performance and strategies to owners.</li></ul>Technology & Data Analytics:<ul><li>Leverage financial technology (FinTech) solutions to streamline reporting and automation.</li><li>Utilize data analytics for forecasting, profitability analysis, and decision-making.</li><li>Support the implementation of transportation management systems (TMS) for financial integration.</li></ul>

Controller The Controller position is a vital partner to our CFO and organization in developing, supporting, and executing financial strategies that align with the operational strategies for all branch locations. Responsibilities include the oversight, preparation, analysis, and distribution of the company’s consolidated financial statements. The Controller will produce financial status reports for all branch managers and leadership to help improve our operational efficiency and aid in our continued growth and insight into financial data. Requirements <ul><li>Manage the month end closing process and ensure all balance sheets and P& L are reconciled in a timely manner </li><li>Bank Reconciliations </li><li>Prepare Sales Tax returns for 24 states plus jurisdictional returns </li><li>Daily balancing to ensure all has been posted </li><li>Maintain annual filings for each state </li><li>Manage each Line of Credit </li><li>Pay for purchased equipment and process in ERP </li><li>Manage Bank Accounts </li><li>Research tax depreciation software to have the ability to track all fixed assets </li><li>Prepare, analyze, and submit monthly, quarterly, and annual financial reports to management </li><li>Manage and monitor all accounts, ledgers, and reporting systems ensuring compliance with all government regulatory requirements </li><li>Maintain internal control safeguards for all company assets </li><li>Coordinate physical inventory, audit and summarize results </li><li>Oversee accounts receivable, accounts payable, and billing functions </li><li>Assist in establishing financial and operating benchmarks, budgets, program monitoring, and reporting standards </li><li>Implement consistent accounting policies, practices, and procedures across all programs, upholding federal, state, and local legal standards by remaining knowledgeable about existing, new, and future legislation </li><li>Assist CFO with coordination of annual tax returns and all audits </li><li>Oversee and support accounting team and create an environment of trust and productivity </li><li>Evaluate trends in data to identify opportunities for improvement </li><li>Forecast revenue using company data, budget predictions, and costs </li><li>Assist in building budgets for each branch and department </li><li>Collaborate with Accounting and CFO by reviewing metrics and creating reports </li><li>Generate P& L for entire company and each branch </li></ul>Assist CFO with all partner contracts, insurance and compliance