<p>Robert Half is looking for a motivated Customer Service Representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment.</p><p>• Verify shipping, billing, pricing, and purchase order details to maintain accuracy.</p><p>• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes.</p><p>• Collaborate with sales staff to provide support and address customer needs effectively.</p><p>• Communicate regularly with both internal teams and external customers to resolve inquiries and issues.</p><p>• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions.</p><p>• Address and document customer complaints, ensuring timely resolution.</p><p>• Handle product returns following company procedures to maintain customer satisfaction.</p><p>• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies.</p><p>• Support team members with data entry and order intake, fostering a collaborative work environment.</p>
<p>We are looking for an experienced Senior Customer Service Representative for a 4 month project. In this role, you will handle a variety of customer service tasks, ensuring accurate and timely resolution of inquiries and issues. This is contract position, offering an excellent opportunity to showcase your skills in communication, problem-solving, and teamwork.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries via email, phone, and other communication channels, ensuring a high level of service.</p><p>• Investigate and resolve customer complaints or discrepancies by utilizing research methods and analytical skills.</p><p>• Collaborate with internal teams and external partners to address system errors and process issues.</p><p>• Handle accounts payable tasks, including invoice verification and resolving related discrepancies.</p><p>• Assist in troubleshooting technical or procedural issues to improve service efficiency.</p><p>• Maintain detailed records of customer interactions and transactions for future reference.</p><p>• Provide guidance and support to customers on various processes and services offered.</p><p>• Identify opportunities for process improvements and contribute to enhancing customer satisfaction.</p><p>• Ensure compliance with company policies and procedures while addressing customer needs.</p><p>• Act as a liaison between departments to facilitate seamless communication and resolution of issues. </p>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
We are looking for a dedicated and organized Receptionist to join our team on a contract basis in Moraine, Ohio. This role is essential in ensuring smooth front office operations by managing communications and administrative tasks efficiently. If you excel in multitasking and enjoy creating a welcoming environment, we encourage you to apply.<br><br>Responsibilities:<br>• Greet visitors and clients professionally, ensuring a warm and welcoming atmosphere.<br>• Handle incoming calls promptly, directing them to the appropriate departments or individuals.<br>• Manage incoming and outgoing mail, ensuring accurate sorting and distribution.<br>• Maintain an organized reception area by keeping it tidy and presentable.<br>• Assist with administrative tasks such as scheduling appointments or maintaining records.<br>• Provide general support to other departments as needed.<br>• Monitor office supplies and coordinate replenishment when necessary.<br>• Ensure confidentiality of sensitive information and adhere to company policies.
<p>Our client is a premier law firm seeking a detail-oriented Paralegal to join their nonprofit law team in Cincinnati, Ohio. This role involves supporting attorneys and clients in managing corporate filings, legal document preparation, and governance matters related to charitable organizations. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and monitor filings related to corporate status and charitable solicitation authorization for nonprofit organizations.</p><p>• Coordinate external services, including statutory agent services, lien searches, and state or securities filings.</p><p>• Communicate effectively with outside counsel, filing agents, and clients under attorney direction.</p><p>• Maintain and organize internal files, closing materials, and electronic data rooms for assigned cases.</p><p>• Draft legal documents and correspondence specific to tax-exempt practice groups.</p><p>• Assist attorneys with diligence matters concerning restricted funds held by charitable organizations.</p><p>• Process and manage invoices for client disbursements and firm expenses.</p><p>• Prioritize tasks, track deadlines, and keep the team informed of progress.</p><p>• Facilitate the Docusign signature process and compile signature pages.</p><p>• Support the formation and governance of nonprofit corporations and other business entities, including preparing organizational binders and drafting Articles of Incorporation.</p>
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team. In this role, you will play a crucial part in managing prior authorizations for prescription medications and medical services, ensuring patients receive timely and appropriate care. This is a long-term contract position within the healthcare industry, offering an excellent opportunity to contribute to patient-centered care.</p><p><br></p><p>Responsibilities:</p><p>• Review and gather necessary documentation, including medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track authorization requests with insurance providers, ensuring timely approvals for prescribed medications and medical services.</p><p>• Communicate effectively with patients, healthcare providers, and insurance representatives to address authorization-related issues and facilitate resolutions.</p><p>• Monitor and update the status of authorization requests, notifying healthcare teams about approvals, denials, or pending cases.</p><p>• Stay informed about insurance policies and regulations to enhance efficiency and compliance in the authorization process.</p><p>• Analyze trends in insurance denials and collaborate with teams to resolve escalations, appeals, or resubmissions.</p><p>• Maintain accurate and secure records of authorization activities in compliance with healthcare guidelines.</p><p>• Provide support in identifying process improvements to streamline prior authorization workflows.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Blue Ash, Ohio. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial integrity of a leading organization in the manufacturing industry. The ideal candidate will have a strong background in accounts payable processes and be adept at managing vendor relationships and ensuring timely payments.<br><br>Responsibilities:<br>• Validate and review vendor invoices according to established protocols.<br>• Process both purchase order-based and non-purchase order-based invoices, ensuring compliance with three-way match principles.<br>• Review, code, and manage invoices within the approval workflow system to ensure accurate financial system entries.<br>• Collaborate with business partners to address discrepancies in receipts, pricing, or other invoice-related issues.<br>• Respond to and resolve routine inquiries regarding account status, providing clear communication on discrepancy resolutions.<br>• Analyze vendor accounts to ensure timely payments and maintain positive supplier relationships.<br>• Support weekly vendor payment cycles and monthly commission payments for external representative agencies.<br>• Prepare account analyses and assist in monthly closing activities and status reporting.<br>• Contribute to the enhancement of accounts payable processes through participation in department-initiated projects.<br>• Perform additional tasks to support the accounting department as needed.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
<p>We are looking for an experienced Medical Collections Specialist to join our team in Blue Ash, Ohio. In this role, you will focus on managing outstanding balances for occupational health services and ensuring timely follow-up with clients. This is a long-term contract position offering an excellent opportunity to contribute to the healthcare sector while utilizing your collections expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilize Systoc (web-based EMR) to review accounts and follow up with employer clients regarding outstanding Occupational Health balances.</li><li>Communicate with employer groups to resolve billing issues related to services such as physicals, screenings, and occupational health visits.</li><li>Manage and prioritize significant outstanding accounts receivable, including high-volume balances totaling millions in uncollected revenue.</li><li>Investigate aging balances, identify root causes of non-payment, and implement appropriate collection strategies.</li><li>Escalate delinquent or complex accounts to specialized collections team when necessary for further action.</li><li>Document all collection activity and account updates accurately within the EMR and billing systems.</li><li>Collaborate with internal departments to ensure timely and accurate billing, payment posting, and account resolution.</li><li>Utilize experience with EMR systems (including but not limited to Systoc) to efficiently track and manage accounts; specific EMR experience not required, but general EMR familiarity preferred.</li></ul>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing and resolving outstanding balances for both commercial and consumer accounts. Your ability to communicate effectively and maintain accurate records will be essential to ensuring a seamless collections process.<br><br>Responsibilities:<br>• Contact customers to address overdue accounts and discuss payment options.<br>• Document all interactions and updates related to collection efforts in a clear and organized manner.<br>• Manage the collection process for both commercial and consumer accounts, ensuring timely resolution.<br>• Evaluate account histories to identify discrepancies and propose solutions.<br>• Collaborate with internal teams to ensure account information is accurate and up-to-date.<br>• Follow established credit and collections policies while adhering to relevant regulations.<br>• Provide detailed reports on collection activities and account statuses to management.<br>• Address customer inquiries regarding billing and payment issues with attention to detail.<br>• Monitor accounts for compliance with payment terms and take appropriate action when necessary.
