<p>We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.</p><p>• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.</p><p>• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.</p><p>• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.</p><p>• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.</p><p>• Use company systems and internal tools to track orders, update account information, and support operational workflows.</p><p>• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.</p>
<p>We are looking for an Accounts Receivable Specialist to join a team in Cincinnati, OH in a Contract to Permanent capacity. This position is responsible for supporting the full accounts receivable cycle for a designated group of customer accounts, with a focus on accurate billing, timely payment posting, and effective follow-up on outstanding balances. The role works cross-functionally with internal partners to address invoice issues, resolve payment disputes, and help maintain steady cash flow while delivering a high-quality customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute customer invoices by reviewing shipment activity, pricing terms, and contractual billing requirements to ensure timely and accurate processing.</p><p>• Examine purchase orders, sales documentation, and shipping records to confirm billing accuracy before invoices are released to customers.</p><p>• Investigate invoice questions and collaborate with sales, customer support, and operations teams to correct discrepancies that may affect payment.</p><p>• Process account adjustments such as credit memos, debit memos, and other billing corrections in accordance with established approval practices.</p><p>• Record and post incoming payments from multiple sources to the appropriate customer accounts and open invoices with a high level of accuracy.</p><p>• Resolve unapplied cash, partial payments, and other remittance issues by researching account activity and reconciling payment details.</p><p>• Perform routine account reconciliations, including monthly balancing of the accounts receivable subledger with the general ledger.</p><p>• Maintain complete and current customer account information within the company’s accounting platform and document collection activity thoroughly.</p><p>• Manage collection efforts on overdue balances, communicate clearly with customers, and coordinate with internal teams to remove barriers to payment.</p><p>• Recommend next steps for delinquent accounts, including payment plans, credit holds, write-offs, or outside collection support when appropriate.</p>