We are looking for a detail-oriented Data Entry Clerk to join our team in Indianapolis, Indiana. In this long-term contract role, you will play a vital part in processing claims and ensuring the accuracy of data entered into our systems. This position offers a hybrid work environment, with on-site work from Monday to Wednesday and remote work on Thursday and Friday.<br><br>Responsibilities:<br>• Accurately input and update data into company systems, adhering to established guidelines.<br>• Review and verify claims for completeness and compliance with requirements.<br>• Maintain a high level of accuracy and attention to detail when entering numeric and text-based data.<br>• Collaborate with team members to resolve discrepancies and ensure data integrity.<br>• Organize and manage electronic records to support efficient retrieval and reporting.<br>• Follow confidentiality protocols to safeguard sensitive information.<br>• Conduct routine quality checks to identify and correct errors.<br>• Utilize computer systems and software applications effectively to perform assigned tasks.<br>• Communicate effectively with supervisors and colleagues to address issues or provide updates.<br>• Adhere to deadlines and prioritize tasks to meet department objectives.
<p>We are seeking a talented proposal specialist to join our corporate Marketing + Communications team. As a member of our team, you will have the opportunity to work with passionate, creative individuals who are focused on advancing the brand in the ever-changing world of insurance. In this role, you will be responsible for driving new business growth by crafting compelling, tailored responses to Request for Proposals (RFPs).</p><p><br></p><p>The proposal specialist will play a vital role on our team, aiding proposal development and coordination, as well as sales presentation design and project management. If you are an organized team player who enjoys crafting compelling content aimed at securing new business opportunities, this is the job for you!</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Collaborate with internal teams and subject matter experts (SMEs) to develop high-quality, persuasive content that aligns with MJ’s brand, voice, and strategy.</li><li>Analyze incoming RFP requests to understand requirements, ensure it meets scorecard criteria, coordinate input sessions with consulting team, and contribute to proposal strategy discussions.</li><li>Draft, review, and edit proposal responses, executive summaries, and supporting materials, ensuring content is client-focused, persuasive, and aligned with brand standards.</li><li>Responsible for managing multiple proposals simultaneously, ensuring that each submission is clear, accurate, and strategically positioned to win.</li><li>Leverage and maintain the proposal content library, ensuring high-quality, reusable content is current, relevant, and accurate.</li><li>Manage proposal timelines, tasks, deliverables, ensuring on time delivery of all submissions, while balancing concurrent deadlines.</li><li>Conduct thorough reviews for accuracy, compliance, and clarity, with special attention to detail incorporating feedback from internal stakeholders, where appropriate.</li><li>Support continuous improvement of proposal processes, tools, and templates to enhance team efficiency and quality of responses.</li><li>Assist in tracking proposal success rates, feedback, and post-submission insights to refine future responses.</li></ul><p><strong><u>Technical Functions:</u></strong></p><ul><li>Familiarity with proposal software (e.g. Loopio, RFPIO, or equivalent) for content management and workflow automation.</li><li>Proficiency in Microsoft Office Suite; experience with Adobe InDesign preferred.</li></ul>
<p>Our company is seeking a talented Medical Accounts Receivable Specialist to join our team in a fully remote capacity. The ideal candidate is detail-oriented, proactive, and experienced in healthcare accounts receivable processes, with strong problem-solving and communication skills.</p><p><br></p><p><strong><em>Please note: Candidates must reside in the United States but may not live in California, New York, Washington, or Colorado.</em></strong></p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 4:30pm EST</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Examine denied and unpaid medical claims to determine and document reasons for discrepancies.</li><li>Communicate directly with payers to follow up on outstanding claims, submit technical and clinical appeals, resolve payment variances, and secure timely and accurate reimbursement.</li><li>Identify root causes for underpayments, denials, and payment delays and collaborate with management to address trends in accounts receivable.</li><li>Maintain current knowledge of federal/state regulations and payer-specific requirements; act in compliance with all applicable rules.</li><li>Document all account activities accurately in the client’s host or tracking system, including contact details and essential claim information.</li><li>Proactively recommend process improvements and communicate claim and payment trends to management.</li><li>Employ critical thinking and strong problem-solving skills to resolve outstanding account balances while meeting productivity and quality standards.</li></ul><p><br></p>
<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
<p>We are looking for a dedicated <strong>Medical Billing Specialist</strong> to join our clinic team. This is a fully onsite role. This isn't just a data entry job—this is a high-impact role where you will manage the full revenue cycle for our clinic and residential Medicaid patients.</p><p><br></p><p><strong>Hours</strong>: Monday - Friday 8am - 4:30pm</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li><strong>Full Cycle Follow-Up:</strong> Proactively managing unpaid claims and navigating payer portals to resolve delays.</li><li><strong>Payment Posting:</strong> Accurately posting payments and reconciling accounts.</li><li><strong>Medicaid Expertise:</strong> Navigating the complexities of Medicaid and Managed Care plans.</li><li><strong>Issue Resolution:</strong> Investigating why claims were denied and escalating systemic problems to leadership.</li><li><strong>Revenue Stability:</strong> Working closely with the team to ensure consistent cash flow for our residential and clinic services.</li></ul>
<p>Robert Half is partnering with a healthcare company known for providing integrated services to 15 affiliates across 19 different states. Part of providing these integrated services is the team behind the Credentialing Services. Robert Half is currently hiring for a Credentialing Manager and we are seeking a strong managerial profile with experience supporting, restabilizing, and repairing teams with renewed leadership support in addition to having not only provider enrollment but payer enrollment.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm CST</p><p><br></p><p><strong>Responsibilities for the position include the following: </strong></p><ul><li>Coordinate and manage provider credentialing and payer enrollment processes, ensuring all policies and procedures are followed.</li><li>Maintain and enhance the internal credentialing database for accuracy, renewals, and reporting.</li><li>Oversee the management of provider licenses, certificates, and credentialing documents, ensuring timely renewals and proper notifications.</li><li>Track and report on application turnaround times and facilitate credentialing audits as needed.</li><li>Supervise and support the credentialing team, providing training, allocating work, ensuring policy compliance, and resolving issues.</li><li>Ensure credentialing records (e.g., NPPES, PECOS, CAQH) are up-to-date for all providers.</li><li>Foster compliance with organizational, state, and federal requirements, and uphold health equity and racial equity values throughout credentialing practices.</li></ul>
<p>Robert Half is looking for a Hospital Logistics Specialist to join our client located downtown, Indianapolis. In this role, you will be responsible for facilitating requisitions, inventory management, receiving, and projects. You will ensure that orders are filled timely and accurately, and that products are inspected for damage, expiration, and proper packaging. You will also perform cycle counts and physical inventories, and coordinate the availability and delivery of products. In addition, you will provide excellent customer service and ensure that aisle/storeroom maintenance and cleanliness is constantly maintained. This position may require on-call rotation and weekend coverage.</p><p> </p><p><strong>Shift</strong>: Monday-Friday: 1p-9:30p</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Facilitate requisitions, inventory management, receiving, and projects</li><li>Ensure orders are filled timely and accurately</li><li>Verify product by description, item number, and quantity</li><li>Inspect products for damage, expiration, and proper packaging</li><li>Perform cycle counts and physical inventories</li><li>Coordinate the availability and delivery of products, to include equipment, mail and/or linen</li><li>Provide excellent customer service</li><li>Ensure aisle/storeroom maintenance and cleanliness is constantly maintained</li><li>May be required to work on-call and weekends</li></ul><p><br></p>
<p>We are looking for a dedicated<strong> Part-time</strong> Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. <strong>This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Collect and document customer feedback using survey tools to ensure accurate reporting.</p><p>• Analyze feedback and share insights with management to drive strategic improvements.</p><p>• Monitor customer check-in schedules and track completion statuses effectively.</p><p>• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.</p><p>• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.</p><p>• Participate in initiatives to improve processes and refine program strategies.</p><p>• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.</p><p>• Respond promptly and professionally to customer inquiries via email and other platforms.</p>
We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.<br><br>Responsibilities:<br>• Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.<br>• Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process.<br>• Collaborate with stakeholders to understand project requirements and establish clear migration objectives.<br>• Configure Jira Service Management to meet organizational needs and optimize workflows.<br>• Troubleshoot and resolve issues that arise during the migration process.<br>• Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration.<br>• Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively.<br>• Coordinate with cross-functional teams to ensure seamless integration of data and systems.<br>• Monitor and report on migration progress to stakeholders.<br>• Maintain high standards of data integrity and security throughout the project.
<p>We are looking for an experienced LOA Specialist to manage and coordinate leave requests and accommodations for external clients. This role requires a proactive approach to administering leave processes, ensuring compliance with multi-state regulations, and maintaining effective communication with all stakeholders. The ideal candidate will contribute to a positive client experience through attention to detail, strong organizational skills, and superior customer service.</p><p><br></p><p>Responsibilities:</p><p>• Administer and oversee leave requests and accommodations for external clients, ensuring compliance with relevant regulations.</p><p>• Facilitate the leave administration process, including handling accommodations and coordinating with appropriate parties.</p><p>• Manage return-to-work procedures and ensure seamless transitions for employees.</p><p>• Utilize a web-based platform to monitor and manage leaves of absence across multiple states.</p><p>• Maintain clear and consistent communication with clients, supervisors, employees, and internal teams throughout the leave process.</p><p>• Provide guidance on documentation requirements and responsibilities for all involved parties.</p><p>• Collaborate with internal teams to address benefit-related inquiries and ensure accurate information is provided.</p><p>• Ensure compliance with multi-state regulatory requirements and company policies.</p><p>• Monitor and update records related to leave administration and benefit accommodations.</p><p>• Assist with COBRA administration and other benefit-related tasks as needed.</p>
<p>Our client is seeking a Requisition/Procure-to-Pay (R/P2P) Process Manager to lead the optimization and management of procurement and accounts payable systems and processes. This strategic role is ideal for a process-driven professional with deep expertise in P2P operations, systems integration, and cross-functional collaboration.</p><p><br></p><p>The R/P2P Manager will play a key role in enhancing operational efficiency, ensuring compliance, and supporting the implementation of technology solutions that streamline procurement and payment workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Procure-to-Pay System & Process Management</strong></p><ul><li>Lead the design, implementation, and continuous improvement of P2P systems and processes.</li><li>Act as a subject matter expert and provide support to end users across business units.</li><li>Partner with ERP and system administrators to ensure effective system functionality and governance.</li></ul><p><strong>Accounts Payable & Technical Support</strong></p><ul><li>Provide technical support for AP-related issues and data discrepancies.</li><li>Analyze AP data to identify trends and drive process improvements.</li><li>Support system upgrades and enhancements, including testing and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Procurement, Finance, IT, and other departments to ensure accurate data flow and system integration.</li><li>Drive the implementation of technology solutions that support business objectives.</li></ul><p><strong>Training & Stakeholder Engagement</strong></p><ul><li>Develop and deliver training programs for procurement and AP processes.</li><li>Create and maintain documentation, including user guides and process manuals.</li><li>Build strong relationships with internal stakeholders and present insights to leadership.</li></ul><p><strong>Analytics & Compliance</strong></p><ul><li>Monitor KPIs and dashboards to assess performance and identify opportunities.</li><li>Support audits and ensure compliance with internal and external standards.</li><li>Contribute to special projects and strategic initiatives.</li></ul>
