We are looking for a skilled Customer Service Representative II to join our team in Raleigh, North Carolina. This long-term contract position offers an exciting opportunity to contribute to customer satisfaction, sales growth, and operational excellence. The ideal candidate will bring strong communication and interpersonal skills, along with a commitment to driving continuous improvement in service delivery.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Collaborate with the sales team to identify opportunities for growth and assist in achieving revenue targets.<br>• Maintain accurate records and databases to ensure seamless access to customer and sales information.<br>• Develop and implement strategies to enhance customer satisfaction and loyalty.<br>• Participate in quality assurance processes, ensuring compliance with ISO standards and company policies.<br>• Train and support new team members to ensure they are equipped with the necessary skills and knowledge.<br>• Analyze competitive market trends to suggest improvements in service and product offerings.<br>• Contribute to planning and coordination of office functions to enhance operational efficiency.<br>• Drive continuous improvement initiatives to optimize service delivery and customer experience.<br>• Provide input on policy updates to align with industry standards and customer needs.
<p>Robert Half has partnered with a growing stable construction company in Raleigh to assist them in hiring an experienced AR/Collections Specialist. To be considered for this permanent position, the successful applicant will have project base collections experience in the construction, architecture. contracting or engineering industry. In this role, you will focus on managing accounts receivable, driving collections efforts, and ensuring accurate financial reporting. This position is ideal for someone with strong analytical skills and a passion for optimizing processes. This company offers a very flexible hybrid schedule that allows almost a fully remote work situation. Job candidates must reside in North Carolina to be considered for this permanent AR/Collections Specialist position. </p><p><br></p><p>Responsibilities:</p><p>• Lead collections efforts to recover overdue payments, collaborating with internal teams to ensure timely resolution.</p><p>• Prepare and reconcile accounts receivable aging reports and other financial documents to align with the general ledger.</p><p>• Develop and monitor key performance indicators (KPIs) related to collections and accounts receivable to assess and improve efficiency.</p><p>• Process incoming cash and check payments using a paperless system, ensuring accurate and prompt recording of transactions.</p><p>• Investigate and resolve issues related to unapplied cash, ensuring proper allocation to client invoices.</p><p>• Support month-end reporting processes, including generating and reconciling financial reports.</p><p>• Optimize shared services accounts receivable processes to enhance performance and streamline workflows.</p><p>• Maintain accurate financial records and dashboards to provide clear visibility into accounts receivable metrics.</p><p>• Collaborate with other departments to address billing discrepancies and improve client communication.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p>
<p><strong>Position Summary:</strong></p><p>We are seeking an organized and detail-oriented Administrative Coordinator to support our operations in the construction industry. This part-time role will focus on streamlining processes, managing information in our Customer Relationship Management (CRM) systems, and assisting in business partner outreach. The ideal candidate is professional, seasoned, and proactive—someone who can engage effectively with customers and stakeholders yet remains focused on results without being overly conversational.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Process & File Organization:</strong></li></ol><ul><li>Establish and maintain efficient workflows for organizing business files.</li><li>Work with the team to consolidate and digitize documentation.</li></ul><ol><li><strong>CRM System Deployment:</strong></li></ol><ul><li>Assist in setting up and launching our CRM platform.</li><li>Input and verify business partner information, including 1099 forms and Certificates of Insurance (COIs).</li></ul><ol><li><strong>Vendor and Material Procurement:</strong></li></ol><ul><li>Procure necessary materials and supplies for business operations.</li></ul><ol><li><strong>Meeting Coordination:</strong></li></ol><ul><li>Schedule and facilitate discussions with CRM vendors and firms to explore system options.</li></ul><ol><li><strong>Industry-Specific Collaboration:</strong></li></ol><ul><li>Engage with construction industry stakeholders and business partners.</li></ul><p><br></p>
