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1 result for Customer Service in Fayetteville, NC
- Raleigh, NC
- onsite
- Contract / Temporary to Hire
- 22 - 24 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.</p><p>• Assess incoming calls for validity and relevance, determining whether they require further investigation.</p><p>• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.</p><p>• Archive closed cases into the case library for future reference and audits.</p><p>• Collaborate with managers to review and finalize cases that do not require immediate action.</p><p>• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.</p><p>• Maintain professionalism and accuracy when handling sensitive information.</p><p>• Support operational efficiency by adhering to established procedures and workflows.</p>
- 2026-03-06T00:00:00Z