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18 results for Customer Experience Specialist in Fallbrook, CA

Customer Success Specialist

Oceanside, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
Turn Great Customer Service Into Long-Term RelationshipsWe're partnering with an innovative technology company that's growing its Customer Success team. This isn't your typical customer service position—you'll become a trusted resource for customers, helping them navigate products, answer questions, and build lasting relationships.If you're naturally curious, enjoy problem-solving, and like working in a collaborative environment where every day is different, we'd love to connect with you. What You'll DoCustomer Support<ul><li>Respond to customer inquiries by phone, email, and chat</li><li>Guide customers through product features and account questions</li><li>Troubleshoot issues and coordinate resolutions with internal teams</li><li>Build long-term relationships with assigned accounts</li><li>Document customer interactions within the CRM system</li></ul>Administrative Responsibilities<ul><li>Maintain accurate customer records</li><li>Prepare account reports and follow-up documentation</li><li>Assist with onboarding new clients</li><li>Support cross-functional teams with special projects</li></ul>
2026-06-29T00:00:00Z

Customer Care Representative

San Diego, CA
onsite
Temporary / Contract
21 - 24 USD / Hourly
About the RoleRobert Half is partnering with a growing organization seeking a dedicated and customer-focused Customer Care Representative to deliver exceptional service and support to clients. This role is responsible for handling customer inquiries, resolving issues, processing requests, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is an excellent communicator, enjoys problem-solving, and thrives in a fast-paced environment.Key Responsibilities<ul><li>Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service requests while maintaining a high level of customer satisfaction</li><li>Accurately document customer interactions and update records within CRM systems</li><li>Process orders, account updates, applications, and other customer transactions</li><li>Research and troubleshoot issues to provide effective solutions</li><li>Escalate complex concerns to appropriate departments when necessary</li><li>Follow up with customers to ensure inquiries and issues have been fully resolved</li><li>Maintain knowledge of company products, services, policies, and procedures</li><li>Meet established service, quality, and response-time goals</li><li>Support special projects and administrative tasks as assigned</li></ul>
2026-06-19T00:00:00Z

Customer Success Coordinator

Carlsbad, CA
remote
Temporary / Contract
24 - 28 USD / Hourly
Help Clients Get the Most From Their InvestmentA rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as a primary point of contact for assigned accounts</li><li>Assist clients with onboarding and implementation processes</li><li>Schedule and coordinate customer training sessions</li><li>Monitor customer satisfaction and engagement levels</li><li>Escalate technical issues to appropriate teams</li></ul>Administrative & Project Support<ul><li>Maintain CRM records and customer documentation</li><li>Track client activity and service metrics</li><li>Generate reports for leadership review</li><li>Support customer retention and account growth initiatives</li></ul>
2026-06-19T00:00:00Z

Customer Success Specialist - Bilingual Spanish

San Diego, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
Position Summary Our nonprofit client is seeking a proactive and relationship-focused Customer Success Specialist to support program participants, partners, and stakeholders. This role is ideal for someone who enjoys building relationships, problem-solving, and ensuring a high-quality experience for individuals engaging with the organization’s services.The Customer Success Specialist will act as a key liaison between clients and internal teams, helping ensure successful program engagement, timely follow-up, and overall customer satisfaction. Key Responsibilities<ul><li>Serve as the primary point of contact for program participants and external stakeholders</li><li>Build and maintain strong relationships to ensure positive engagement and satisfaction</li><li>Guide individuals through onboarding, program enrollment, or service utilization processes</li><li>Monitor customer accounts or case progress to ensure timely follow-up and resolution</li><li>Document interactions, updates, and outcomes in CRM or case management systems</li><li>Collaborate with internal teams (program staff, operations, and support services) to resolve issues</li><li>Identify opportunities to improve customer experience and streamline processes</li><li>Conduct follow-ups via phone and email to ensure ongoing engagement and support</li><li>Assist with reporting on customer activity, trends, and program participation metrics</li><li>Provide feedback to leadership regarding recurring issues or service gaps</li></ul>
2026-06-26T00:00:00Z

Customer Relations Representative

San Diego, CA
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records. Responsibilities: • Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems. • Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support. • Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed. • Work closely with internal departments to help resolve service issues and ensure timely follow-through. • Build familiarity with organizational procedures and service practices to improve the quality and consistency of support. • Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations. • Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements.
2026-06-26T00:00:00Z

Customer Service Representative

Corona, CA
remote
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Remote Customer Service Representative to support a leading homebuilding organization in a high-demand service environment. This Contract position focuses on delivering responsive, compassionate assistance while handling a steady volume of inbound customer contacts and maintaining accurate records. Based in Corona, California, this opportunity is ideal for someone who thrives in a fast-moving setting, communicates clearly, and can manage customer information with precision in a remote work environment. Responsibilities:• Handle a large volume of incoming customer calls while maintaining professionalism, accuracy, and efficiency throughout each interaction.• Collect essential customer details during conversations and record information thoroughly using AI-supported intake documentation tools.• Enter and update customer data promptly to keep internal processes moving and ensure teams have reliable information.• Provide attentive, service-focused support by addressing questions with empathy and guiding customers toward appropriate next steps.• Coordinate with internal departments to pass along customer information clearly and support timely follow-up.• Help balance workload demands across the team to improve response times and maintain a consistent customer experience.• Use remote communication and productivity tools to stay aligned with team activities and daily service expectations.
2026-06-30T00:00:00Z

Customer Service Representative

Tustin, CA
onsite
Temporary / Contract
22.8 - 24 USD / Hourly
We are looking for a Customer Service Representative to support residents with account questions, maintenance-related concerns, and general service needs in Tustin, California. This is a Long-term Contract opportunity with an initial 90-day assignment and potential for extension, offering a hybrid schedule with remote work on Monday and Friday and onsite work Tuesday through Thursday. The ideal candidate brings a service-first mindset, communicates with empathy, and can manage a high volume of resident interactions while maintaining accuracy and professionalism. Responsibilities: • Respond to incoming and outgoing resident communications regarding maintenance matters, account questions, and general service requests. • Deliver thoughtful and courteous support that helps residents feel heard, informed, and assisted throughout each interaction. • Investigate concerns, identify appropriate next steps, and work toward timely resolution of complaints, inquiries, and service issues. • Maintain detailed and accurate records of conversations, updates, and outcomes within internal platforms and databases. • Manage a steady call volume while focusing on efficient problem-solving and a high-quality customer experience. • Partner with cross-functional teams to gather information, coordinate actions, and resolve resident matters effectively. • Follow up with residents after providing assistance to confirm questions have been addressed and expectations have been met. • Learn and navigate multiple software applications to document activity, access account details, and process information correctly. • Contribute to a collaborative team environment by working effectively with colleagues across departments.
2026-07-01T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a busy onsite team in California. This contract opportunity with the potential to become permanent is ideal for someone who enjoys assisting customers, handling a steady volume of inbound calls, and delivering attentive support in a call center setting. The person in this role will help resolve questions, address service-related concerns, and contribute to a positive customer experience during standard hours of 7:00 a.m. to 4:00 p.m. Responsibilities: • Respond to incoming customer calls promptly and courteously while providing accurate information and support • Assist customers with questions related to products, orders, warranties, and general service concerns • Handle complaint situations effectively and work toward fair, timely resolutions • Document customer interactions clearly and maintain up-to-date records in company systems • Use Microsoft Office and internal service platforms to track activity and complete daily tasks • Escalate more complex customer issues when needed to ensure appropriate follow-up • Maintain a dependable onsite presence and support team service goals throughout the workday
2026-06-30T00:00:00Z

Customer Service Representative

Oceanside, CA
onsite
Temporary / Contract
22 - 28 USD / Hourly
A rapidly growing home services company is seeking a Customer Service Representative to support scheduling, customer communications, and service coordination efforts. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and creating positive customer experiences.The successful candidate will be an important part of the customer journey, helping coordinate service requests and ensuring customers receive timely and professional support.ResponsibilitiesCustomer Relations<ul><li>Answer inbound calls and respond to customer inquiries</li><li>Schedule service appointments and coordinate technician dispatches</li><li>Provide updates regarding appointments and service timelines</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain detailed customer notes and service records</li></ul>Administrative Functions<ul><li>Enter and update customer information accurately</li><li>Process service requests and work orders</li><li>Assist with reporting and operational support activities</li><li>Coordinate communication between customers and field teams</li></ul>
2026-06-24T00:00:00Z

Customer Service Representative

San Marcos, CA
onsite
Temporary / Contract
23 - 27 USD / Hourly
A growing medical device manufacturer is seeking a Customer Service Representative to support customers, distributors, and internal sales teams. This position plays a critical role in ensuring customer orders are processed accurately and inquiries are resolved efficiently. The ideal candidate enjoys problem-solving, communicating with customers, and being part of a fast-paced environment where attention to detail and responsiveness are highly valued.ResponsibilitiesCustomer Support<ul><li>Serve as the primary point of contact for customer inquiries via phone and email</li><li>Process customer orders, returns, and product requests</li><li>Provide order status updates and shipping information</li><li>Resolve customer concerns professionally and efficiently</li><li>Coordinate with operations and logistics teams regarding order fulfillment</li></ul>Administrative Support<ul><li>Maintain customer records within CRM and ERP systems</li><li>Generate reports and assist with documentation requests</li><li>Support sales and account management teams</li><li>Ensure data accuracy within customer databases</li></ul>
2026-06-24T00:00:00Z

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
22 - 23 USD / Hourly
About the RoleRobert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, and program participants. This role is responsible for providing exceptional customer service, responding to inquiries, and helping connect individuals with the organization's programs and resources. The ideal candidate is empathetic, organized, and passionate about making a positive impact in the community.Key Responsibilities<ul><li>Serve as the primary point of contact for incoming phone calls, emails, and general inquiries</li><li>Provide accurate information regarding programs, services, events, and community resources</li><li>Assist clients, donors, and stakeholders with questions, concerns, and service requests</li><li>Document interactions and maintain accurate records within organizational databases</li><li>Process applications, registrations, forms, and other program-related documentation</li><li>Route inquiries to appropriate departments and follow up to ensure resolution</li><li>Support outreach initiatives, fundraising events, and community engagement activities</li><li>Maintain confidentiality of client and donor information</li><li>Assist with administrative projects and general office support as needed</li><li>Collaborate with internal teams to ensure a positive experience for all individuals served</li></ul>
2026-06-19T00:00:00Z

Employee Experience Coordinator

Vista, CA
onsite
Temporary / Contract
29 - 36 USD / Hourly
A rapidly growing manufacturing company is looking for an Employee Experience Coordinator to help support recruiting, onboarding, internal events, and employee engagement initiatives. This role combines Human Resources, office administration, and employee support into one highly collaborative position.You'll work alongside leadership to ensure employees have a seamless experience from their first interview through every stage of their career.ResponsibilitiesEmployee Engagement<ul><li>Coordinate employee recognition programs and company events</li><li>Assist with onboarding and orientation sessions</li><li>Maintain employee files and HR documentation</li><li>Support internal communications and training initiatives</li></ul>Administrative Support<ul><li>Schedule interviews and meetings</li><li>Prepare reports and presentations</li><li>Assist with HR projects and compliance tracking</li><li>Coordinate office operations and vendor communication</li></ul>
2026-06-29T00:00:00Z

Customer Service Representative II

Carlsbad, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a Customer Service Representative II to serve as a trusted resource and brand ambassador for both internal teams and external customers. This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.What You’ll Be Doing<ul><li>Provide technical support and troubleshooting assistance to customers via phone, email, and internal channels</li><li>Respond to and resolve inquiries from both internal stakeholders and external clients in a timely, knowledgeable manner</li><li>Serve as a brand authority, ensuring consistent messaging and a high-quality customer experience</li><li>Document interactions, cases, and resolutions within the company’s CRM system</li><li>Partner cross-functionally with operations, sales, and technical teams to resolve complex issues</li><li>Utilize ERP and business management systems to track orders, updates, and customer data</li><li>Assist with general office and administrative support as needed</li></ul>
2026-06-16T00:00:00Z

Customer Support Representative - Bilingual Spanish

San Diego, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
Position Summary Our nonprofit client is seeking a compassionate and service-oriented Bilingual Customer Support Representative to support clients, donors, and community members. This role is ideal for someone who is fluent in English and Spanish, enjoys helping others, and thrives in a mission-driven environment.The representative will serve as a key point of contact, handling inquiries, providing information, and ensuring a positive and professional experience for all stakeholders interacting with the organization. Key Responsibilities<ul><li>Respond to incoming calls, emails, and online inquiries from clients, donors, and community members in both English and Spanish</li><li>Provide accurate information regarding programs, services, eligibility requirements, and organizational resources</li><li>Assist individuals with application processes, intake forms, or service requests as needed</li><li>Document all interactions in the organization’s CRM or case management system</li><li>Route complex inquiries to appropriate internal departments or program staff</li><li>Support follow-up communications to ensure timely resolution of requests</li><li>Maintain a high level of professionalism, empathy, and confidentiality in all interactions</li><li>Assist with data entry and administrative support related to customer service operations</li><li>Participate in team meetings and contribute to improving service delivery processes</li></ul>
2026-06-26T00:00:00Z

Digital Marketing Specialist

Irvine, CA
onsite
Temporary to Hire
26.9135 - 31.163 USD / Hourly
We are looking for a Digital Marketing Specialist to join a growing team on a contract-to-permanent basis. This role is ideal for a marketing specialist who combines strong campaign execution skills with strong written communication and a data-driven mindset. You will help elevate digital outreach efforts across paid and email channels while using performance insights to refine strategy and improve results. Responsibilities: • Develop and manage digital marketing initiatives across paid search, email, and related online channels to support business growth. • Create compelling marketing copy and campaign content that aligns with brand voice and engages target audiences. • Monitor campaign performance using analytics tools and translate findings into practical optimization recommendations. • Oversee Google Ads and search advertising activities, including campaign setup, budget tracking, keyword refinement, and performance improvement. • Build, schedule, and evaluate email campaigns to strengthen audience engagement and drive measurable response. • Partner with internal stakeholders to coordinate marketing priorities, timelines, and deliverables across ongoing projects. • Analyze channel metrics and prepare clear reporting that highlights trends, outcomes, and next steps for improvement.
2026-06-30T00:00:00Z

Digital Marketing Specialist

Orange, CA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Digital Marketing Specialist to support marketing initiatives for a contract position based in Orange, California. This role is ideal for someone who can blend analytical insight with campaign execution to strengthen digital performance across paid media and email channels. The successful candidate will help drive audience engagement, monitor results, and refine strategies using data-driven recommendations. Responsibilities:• Plan, launch, and optimize digital marketing campaigns across paid search and related online channels to improve reach and conversion performance.• Use Google Ads and Google AdWords tools to manage campaign settings, budgets, keyword strategies, and ad effectiveness.• Track campaign outcomes through Google Analytics, translating performance data into actionable recommendations for marketing improvements.• Develop and execute email campaign initiatives that support customer engagement, lead generation, and retention goals.• Evaluate audience behavior and campaign trends to identify opportunities for stronger targeting and messaging.• Partner with internal stakeholders to align digital efforts with broader marketing objectives and timelines.• Prepare clear performance summaries that highlight results, insights, and next-step recommendations for ongoing campaigns.
2026-06-29T00:00:00Z

Digital Marketing Specialist

Irvine, CA
onsite
Temporary to Hire
22.9615 - 26.587 USD / Hourly
We are looking for an Email Marketing Specialist to join our team in Irvine, California in a contract capacity with the potential for a permanent role. This role is ideal for someone who thrives in a fast-moving marketing environment, keeps campaigns organized, and ensures deliverables are completed accurately and on schedule. You will work with regional and corporate partners to support campaign execution, maintain quality standards, and help improve day-to-day marketing workflows. Responsibilities:• Partner with regional marketing stakeholders to organize incoming requests, manage timelines, and keep campaign deliverables moving toward completion.• Track active projects closely, identify scheduling or production risks early, and raise concerns promptly to help prevent delays.• Review marketing materials with internal teams to verify accuracy, support proofing efforts, and secure final sign-off before launch.• Collaborate with division and regional partners to strengthen audience segmentation and improve targeting approaches for digital initiatives.• Serve as a key point of coordination between regional marketing groups and corporate marketing operations to promote alignment across processes.• Prepare regular updates that highlight progress, challenges, and opportunities to improve efficiency within campaign execution workflows.• Support the delivery of digital marketing initiatives, including email and paid media activities, while maintaining consistency with brand and business goals.• Use marketing and project management tools to organize assets, document status, and maintain clear visibility across multiple concurrent assignments.
2026-06-18T00:00:00Z

Digital Marketing Specialist

Irvine, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a part-time Digital Marketing Specialist to support targeted brand and campaign initiatives for a long-term contract opportunity based in Irvine, California. This part-time role will focus on creating compelling marketing materials, strengthening digital presence, and helping deliver strategic programs that elevate visibility and engagement. The ideal candidate brings hands-on experience across digital advertising, analytics, content development, and website optimization, along with the ability to manage multiple priorities in a fast-paced environment. Responsibilities:• Plan and carry out digital marketing campaigns designed to promote technology-focused services and solutions across relevant channels.• Create original marketing content, including customer success stories and supporting materials, tailored to brand and audience needs.• Develop structured messaging resources that help ensure consistent communication across campaigns and content.• Partner with internal stakeholders to improve website content and user experience, including updates that support branded web initiatives.• Coordinate with external and internal partners to gather, organize, and prepare video assets for marketing use.• Monitor campaign activity and performance metrics using analytics tools, and recommend adjustments to improve results.• Support email marketing efforts by helping build, review, and optimize outreach campaigns for engagement and conversion.• Contribute to search visibility efforts through on-page SEO improvements and platform-based optimization activities.
2026-07-01T00:00:00Z