<p>We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.</p><p>• Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.</p><p>• Stay informed about available services, resources, and updates to provide effective support.</p><p>• Collaborate with internal teams to address client needs and ensure seamless service delivery.</p><p>• Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.</p><p>• Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.</p><p>• Assist clients with billing, benefit-related questions, and other specific inquiries.</p><p>• Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.</p><p>• Contribute to the continuous improvement of customer service practices and team collaboration.</p>
<p><br></p><p>About the Position</p><p>We are partnering with a mission-driven non-profit organization dedicated to supporting the San Diego community. This is a contract-to-hire Client Experience role for individuals who are passionate about helping others and providing high-quality service.</p><p>This position requires fluency in both English and Spanish and the ability to commute on-site daily. </p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as a primary point of contact for community members via inbound and outbound calls</li><li>Provide accurate information, guidance, and support to individuals and families</li><li>Deliver a positive client experience through professional and compassionate communication in <strong>English and Spanish</strong></li><li>Document interactions clearly and accurately in internal systems</li><li>Follow established procedures, policies, and compliance guidelines</li><li>Collaborate with internal teams to ensure timely and effective support</li></ul><p><br></p>
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
<p>We are looking for a dedicated and compassionate Call Center Specialist to join our team in San Diego, California. This contract-to-hire position offers the opportunity to make a meaningful impact by assisting individuals and communities through exceptional customer service and resource connection. In this role, you will serve as the vital link between clients and the services they need, ensuring every interaction is handled with care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance.</p><p>• Record all client interactions thoroughly and promptly using web-based systems.</p><p>• Stay informed about community services, resources, and programs to provide up-to-date support.</p><p>• Collaborate with colleagues and internal teams to address client needs effectively and efficiently.</p><p>• Maintain a high level of professionalism and empathy in all communications.</p><p>• Utilize various software tools, including CRM systems, to manage client interactions and data.</p><p>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.</p><p>• Handle customer concerns and resolve issues with sensitivity and attention to detail.</p><p>• Provide bilingual support in Spanish and English when necessary to serve diverse populations.</p><p>• Support ongoing improvements to processes and systems to enhance client experiences.</p>
<p>Bilingual Call Center Representative (Spanish/English) – Contract-to-Hire</p><p><strong>Location:</strong> San Diego, CA (Fully In-Office to Start)</p><p><strong>About the Organization</strong></p><p> We are proud to partner with a <strong>wonderful organization in San Diego</strong> that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.</p><p><strong>About the Role</strong></p><p> The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a <strong>contract-to-hire opportunity</strong> ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role.</p><p>You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.</p><p><strong>Work Schedule & Location</strong></p><ul><li>Fully <strong>in-office for the first 6 months</strong></li><li>Opportunity to transition to a <strong>hybrid schedule</strong> after the contracted period based on performance and business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound calls in both <strong>English and Spanish</strong></li><li>Provide accurate, empathetic, and professional customer support</li><li>Assist callers with questions, concerns, and service-related needs</li><li>Clearly document all customer interactions in internal systems</li><li>Follow call center policies, procedures, and quality standards</li><li>Escalate complex issues as needed while maintaining a positive experience</li><li>Collaborate with team members in a fast-paced, mission-driven environment</li></ul><p><br></p>
<p>Our client, a leading organization in San Diego, CA, is seeking an experienced Call Center Specialist to join their customer support team. This position offers an opportunity to make a direct impact by assisting customers, resolving inquiries, and ensuring high satisfaction in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer calls, emails, and chats with professionalism and empathy</li><li>Resolve issues efficiently while delivering a positive customer experience</li><li>Document all interactions accurately in the customer management system</li><li>Collaborate with internal teams to address customer needs and escalate complex situations</li><li>Meet established performance goals for quality, productivity, and customer satisfaction</li></ul><p><br></p>
<p>A growing company in Carlsbad is seeking a detail-oriented <strong>Customer Support Specialist</strong> to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for customer inquiries via phone and email</li><li>Coordinate with internal teams to resolve service or order-related issues</li><li>Track customer interactions and maintain accurate records in internal systems</li><li>Provide timely follow-up to ensure customer satisfaction</li><li>Assist with order processing, documentation, and reporting</li><li>Identify recurring issues and communicate trends to management</li><li>Support process improvements to enhance customer experience</li></ul><p><br></p>
<p>Call Center Representative (Contract-to-Hire)</p><p><strong>Location:</strong> San Diego, CA (Fully In-Office to Start)</p><p><strong>About the Role</strong></p><p> We are seeking compassionate, customer-focused Call Center Representatives to join a high-volume inbound call center in San Diego. This is a <strong>contract-to-hire opportunity</strong> for individuals who are passionate about helping others, value exceptional customer service, and want to make a meaningful difference in customers’ lives every day.</p><p>In this role, you will be the first point of contact for customers, handling a high volume of inbound calls while providing accurate information, support, and solutions in a professional and empathetic manner.</p><p><strong>Work Schedule & Location</strong></p><ul><li>Fully <strong>in-office for the first 6 months</strong></li><li>Opportunity to move to a <strong>hybrid schedule</strong> upon successful completion of the contract period and based on performance</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound calls in a fast-paced call center environment</li><li>Assist customers with questions, concerns, and service-related needs</li><li>Provide clear, accurate, and empathetic communication on every interaction</li><li>Document customer interactions thoroughly and accurately in internal systems</li><li>Follow established call center procedures, policies, and quality standards</li><li>Escalate issues appropriately while maintaining a positive customer experience</li><li>Maintain professionalism and reliability in a team-oriented office setting</li></ul><p><br></p>
<p>Our company is seeking a dedicated Call Center Specialist to join our team and deliver outstanding service to clients and customers. The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to incoming calls efficiently and professionally, addressing questions, concerns, or requests.</li><li>Accurately document call information in internal systems and update customer records.</li><li>Provide timely resolution of issues, escalating complex cases to the appropriate department when necessary.</li><li>Meet established performance metrics for call quality, response time, and customer satisfaction.</li><li>Collaborate with team members to improve processes and ensure a positive overall customer experience.</li></ul><p><br></p>
<p>A fast-growing technology organization in Carlsbad is seeking a professional and customer-focused <strong>Call Center Representative</strong> to serve as a frontline ambassador for its customer support operations. This role is ideal for someone who thrives in a structured call-center environment, enjoys problem-solving in real time, and understands the importance of delivering a consistent, high-quality customer experience. You will handle a high volume of inbound calls while maintaining empathy, accuracy, and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a high volume of inbound customer calls in a fast-paced environment</li><li>Provide accurate, courteous, and solutions-oriented assistance to customers</li><li>Navigate multiple systems simultaneously while documenting interactions</li><li>Resolve customer issues or escalate appropriately when necessary</li><li>Educate customers on products, services, and account options</li><li>Meet or exceed quality, call handling, and customer satisfaction metrics</li><li>Maintain compliance with company policies and data security standards</li><li>Participate in ongoing training and performance coaching</li></ul>
<p>Our client, a leading organization in Chula Vista, CA is seeking a dedicated Customer Service Representative to join their team. This is an excellent opportunity for individuals passionate about delivering high-quality service and resolving inquiries in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Field incoming customer inquiries via phone, email, and chat, providing timely and accurate information</li><li>Resolve customer questions, complaints, and issues with professionalism and empathy</li><li>Document all customer interactions and follow-up tasks within the system</li><li>Coordinate with internal teams to ensure a seamless customer experience</li><li>Process orders, returns, and exchanges as needed</li><li>Ensure customer satisfaction while striving to exceed expectations</li></ul><p><br></p>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this Contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance.</p><p>• Document interactions and updates promptly in web-based systems to maintain accurate records.</p><p>• Stay informed about available community services and resources to offer appropriate referrals.</p><p>• Collaborate with internal teams to ensure the needs of clients are addressed effectively.</p><p>• Deliver outstanding customer service by handling communications with professionalism and empathy.</p><p>• Utilize CRM platforms and other computer systems to manage customer interactions efficiently.</p><p>• Assist clients with benefit and billing-related questions, ensuring clarity and resolution.</p><p>• Support the organization’s outreach efforts by providing thorough and timely responses.</p><p>• Adhere to established protocols and procedures to uphold service quality standards.</p><p>• Participate in training sessions to enhance skills and knowledge relevant to the role.</p>
<p>A growing technology company in Valley Center is seeking a customer-focused <strong>Customer Service Representative</strong> to support users of a digital platform. This role is ideal for someone who enjoys problem-solving, communicating clearly, and helping customers navigate products with confidence. You will be the voice of the company, delivering high-quality support while building long-term customer relationships.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Troubleshoot user issues and provide clear, step-by-step solutions</li><li>Document interactions accurately in CRM systems</li><li>Escalate complex issues to technical or product teams</li><li>Educate customers on product features and best practices</li><li>Follow up to ensure resolution and customer satisfaction</li><li>Meet quality, response time, and customer satisfaction metrics</li></ul>
<p>We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.</p><p>As a Customer Service Representative on a contract to hire basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.</p><p>What You’ll Do</p><ul><li>Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.</li><li>Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.</li><li>Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.</li></ul><p>What We’re Looking For</p><ul><li>Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.</li><li>Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.</li><li>Tech-Comfortable: Experience with CRM systems and digital communication tools.</li><li>Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services</li></ul><p>Why Join Us?</p><ul><li>Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).</li><li>Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!</li><li>Supportive Culture: Work with a team that values integrity, collaboration, and innovation.</li><li>Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.</li><li>Competitive Compensation: Base pay plus performance incentives once hired on.</li></ul><p><br></p>
<p>A healthcare services organization in Vista is seeking a compassionate and detail-oriented <strong>Customer Service Representative</strong> to support patients and internal teams. This role is ideal for someone who thrives in a structured environment and enjoys helping others navigate appointments, services, and information with care and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer high-volume inbound calls and respond to inquiries</li><li>Assist patients with scheduling, general information, and follow-ups</li><li>Accurately enter and update patient information in systems</li><li>Coordinate with internal departments to resolve issues</li><li>Maintain confidentiality and compliance with healthcare regulations</li><li>Provide clear, empathetic communication to patients</li><li>Support front office and administrative teams as needed</li></ul>
<p>Are you passionate about delivering exceptional service and building lasting relationships with clients? Our company is seeking a dedicated Customer Service Representative to join our team. In this role, you’ll be the primary point of contact for client inquiries, ensuring a positive experience with every interaction.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer issues efficiently while maintaining high satisfaction.</li><li>Maintain accurate records of customer interactions and update account information as needed.</li><li>Collaborate with team members to identify solutions and escalate complex issues when necessary.</li><li>Proactively offer information about products and services to address client needs.</li></ul><p><br></p>
<p><strong>Bilingual Spanish Call Center Representative</strong></p><p><strong>Non-Profit Organization | San Diego, CA (Kearny Mesa)</strong></p><p><strong>Ability to work Hybrid after approx. 6 months </strong></p><p><br></p><p>About the Role</p><p>Our team is partnering with a well-established <strong>non-profit organization serving the San Diego community</strong>. This is a <strong>contract-to-hire Call Center role</strong> ideal for candidates who are passionate about helping others and making a meaningful impact.</p><p>This position requires <strong>bilingual fluency in English and Spanish</strong> and the ability to commute <strong>daily to the Kearny Mesa office</strong>. After approx. 6 months and showing you are meeting company expectations this role has the ability to be hybrid. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle a high volume of inbound and outbound calls from community members</li><li>Provide assistance, information, and resources to individuals and families in need</li><li>Communicate clearly and compassionately in <strong>both English and Spanish</strong></li><li>Accurately document calls and case details in internal systems</li><li>Follow established call center procedures and compliance guidelines</li><li>Work collaboratively with internal teams to ensure community needs are met</li></ul><p><br></p>
<p>A growing organization in Pauma Valley is looking for a dependable and service-oriented <strong>Customer Care Representative</strong> to support daily operations and assist customers with questions, requests, and issue resolution. This role is perfect for someone who thrives in a collaborative environment and enjoys being a reliable resource for both customers and internal teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Respond to customer inquiries via phone and email with professionalism and empathy</li><li>Resolve service concerns by gathering information and coordinating solutions</li><li>Enter and update customer data accurately in internal systems</li><li>Assist with order processing, service requests, and general account support</li><li>Follow established procedures while identifying opportunities to improve the customer experience</li><li>Work closely with operations and administrative teams to ensure smooth service delivery</li></ul>
<p>Location: Remote (Must have a quiet, dedicated workspace) Schedule: Full time, must work Pacific Time hours, overtime required with blackout dates at month-end </p><p> Position Overview We are seeking a detail-oriented and customer-focused detail oriented to provide exceptional support to our Sales Department and healthcare professionals. The ideal candidate will have strong data entry skills, purchase order experience, and a proven ability to deliver outstanding internal customer service in a remote environment. </p><p> Key Responsibilities Phone Support: Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax. Customer Interaction: Engage courteously and accurately to foster positive business relationships. Research & Resolution: Investigate and provide answers to sales-related questions, ensuring timely and accurate responses. Record Management: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. Billing & Collections: Determine service charges, collaborate with Corporate Accounts Receivable for payment collection, and arrange billing as needed. Reporting: Prepare product or service reports by collecting and analyzing customer information. ERP Management: Maintain customer pricing and enter contracts in the ERP system. Implement procedures for accurate inventory records, billing, and replenishment. Manage inventory shelf life and expiry records.</p>
<p>Robert Half has is always looking to speak to customer service representatives for ongoing contract positions ! Do you love building solid customer relationships? These positions are typically based in dynamic, rapidly changing call center environments.</p><p><br></p><p>How you will make an impact in this type of position :</p><p><br></p><p>-Receiving and placing telephone calls</p><p>-Provides accurate, friendly customer service in a timely fashion</p><p>-Acts as the main point of contact for customers, handling inquiries, resolving issues, processing orders/returns, and providing product information via phone, email, or chat to ensure satisfaction </p><p>-Checking in with customers to ensure satisfaction with purchases or services</p><p><br></p><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a motivated Client Services Coordinator to join our team in San Diego, California. This contract-to-permanent role offers the opportunity to support a fast-paced insurance operation while ensuring a smooth and efficient application process for agents and partners. The ideal candidate is customer-focused, highly organized, and comfortable managing multiple priorities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Verify that all required information and documentation is complete prior to submitting new insurance applications</li><li>Coordinate follow-ups with agents, carriers, and third-party vendors to obtain outstanding requirements</li><li>Process and manage insurance cases within Salesforce, ensuring accurate and timely data entry</li><li>Serve as a primary point of contact for agents by responding to inquiries and resolving application-related issues</li><li>Handle high volumes of inbound and outbound calls with professionalism and attention to detail</li><li>Review submitted applications and proactively follow up to ensure cases progress efficiently</li><li>Collaborate with team members to support shared goals and assist with daily operational needs</li></ul><p><br></p>
<p>We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.</p><p><br></p><p>JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS</p><p><br></p><p>Ensure customer issue is resolved from start to finish, following up with various departments and then the customer</p><p>Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.</p><p>Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.</p><p>Ability to use multiple internal systems during the course of a day to provide quality customer service.</p><p>Provide timely feedback to direct management regarding service failures or customer concerns.</p><p>Mandatory overtime may be requested by management.</p><p>Special projects as assigned.</p><p><br></p>
<p>A well-established organization is seeking a highly organized and service-oriented <strong>Client Services Coordinator</strong> to act as the operational hub between clients and internal teams. This role is perfect for someone who excels at coordination, communication, and delivering a consistently high-quality client experience.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Client Services Coordinator ensures that client requests are handled efficiently, documentation is accurate, and communication flows seamlessly across departments. This role plays a critical part in maintaining client satisfaction and long-term retention.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for client inquiries and service requests</li><li>Coordinate client onboarding, documentation, and ongoing service needs</li><li>Maintain accurate client records in internal systems and databases</li><li>Liaise between clients and internal teams to ensure timely delivery of services</li><li>Prepare client-facing materials, reports, and correspondence</li><li>Track service requests, deadlines, and follow-ups to ensure resolution</li><li>Support account managers and leadership with administrative coordination</li><li>Assist with process improvement initiatives to enhance client experience</li><li>Uphold confidentiality and compliance standards</li></ul>
