We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling high-volume inbound inquiries, and connecting community members with appropriate services and support. In this role, you will serve as a key point of contact, deliver thoughtful assistance across multiple communication channels, and maintain accurate records in web-based platforms.<br><br>Responsibilities:<br>• Handle incoming calls and inquiries with professionalism, empathy, and a strong focus on resolving client needs efficiently.<br>• Record client conversations, outcomes, and follow-up details in CRM and other web-based systems with a high degree of accuracy.<br>• Guide individuals to relevant programs, benefits, and community resources based on their questions and circumstances.<br>• Work closely with internal departments to coordinate responses and ensure each case is addressed in a timely manner.<br>• Maintain current knowledge of organizational services, referral options, and support resources to provide reliable information.<br>• Deliver a consistently positive customer experience through phone, chat, and written communication.<br>• Use tools and platforms such as Avaya CMS, CRM applications, and standard Microsoft Office programs to manage daily tasks effectively.
<p>We are seeking a reliable and hands-on Cable Technician to install, route, terminate, and test low-voltage cabling systems in commercial environments. The ideal candidate will have experience working with structured cabling, be comfortable working above ceiling tiles, and be able to safely use ladders and lifts while performing installations.</p><p><br></p><p>Responsibilities</p><ul><li>Install, route, label, terminate, and test low-voltage cabling including Cat5e, Cat6, Cat6A, fiber optic, and related cabling systems.</li><li>Pull cables through walls, ceilings, conduits, and other pathways.</li><li>Work above ceiling spaces to install and support cabling infrastructure.</li><li>Install cable trays, J-hooks, ladder racks, patch panels, and related hardware.</li><li>Perform cable testing, troubleshooting, and documentation.</li><li>Read and interpret blueprints, floor plans, and cable run diagrams.</li><li>Maintain a clean and safe work environment while following safety procedures.</li><li>Communicate effectively with project managers, supervisors, and customers regarding project status and issues.</li></ul><p><br></p>