We are looking for a customer-focused Customer Service Representative to support library patrons through a long-term contract assignment. This fully onsite role is ideal for someone who brings patience, strong attention to detail, and a welcoming approach to every interaction. The position centers on helping visitors access services, answering questions clearly, and creating a positive experience across multiple service locations. Previous library experience is helpful, but success in this role will come from strong communication skills and a genuine commitment to public service.<br><br>Responsibilities:<br>• Assist patrons in person and by phone with questions, service requests, and general support needs in a courteous and efficient manner.<br>• Deliver a warm, detail-oriented front-line customer experience that helps visitors feel welcomed and supported throughout their visit.<br>• Respond to inbound inquiries accurately, provide clear information, and direct individuals to the appropriate resources or staff when needed.<br>• Support daily service desk activities, including basic record updates, order or request entry, and routine administrative tasks related to patron services.<br>• Work across more than one assigned location as needed to maintain consistent service coverage and operational support.<br>• Handle a variety of customer interactions with patience and sound judgment, including high-volume periods and occasional challenging situations.<br>• Maintain organized, accurate documentation while following established procedures, privacy expectations, and service standards.<br>• Provide coverage for scheduled evening hours and one weekend day as part of the rotating service schedule.
<p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.</p><p>• Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.</p><p>• Coordinate logistics and materials for company visits, trade school outreach, and event participation.</p><p>• Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.</p><p>• Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.</p><p>• Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.</p><p>• Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule </p>
We are looking for a Customer Experience Specialist to join a busy support team in Seattle, Washington. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing a fast-paced workload, and creating positive service experiences through thoughtful communication. The person in this role will handle a range of customer needs while contributing to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Manage a high volume of daily customer contacts while maintaining composure, accuracy, and a service-focused approach.<br>• Support customers with order placement, product exchanges, and returns by following established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for resolution.<br>• Respond to customer inquiries through phone and email with clear, attentive, and empathetic communication.<br>• Troubleshoot basic customer issues, including connectivity-related concerns, and provide timely assistance or next-step guidance.<br>• Work closely with colleagues to promote a cooperative, positive, and solution-driven team atmosphere.<br>• Navigate multiple browser-based tools and systems efficiently to research information and complete customer requests.<br>• Maintain strong attention to detail while adapting to shifting priorities in a high-demand service environment.
<p>We are looking for a Supply Chain Manager to lead sourcing, inventory planning, and material flow for a specialized aerospace manufacturing operation in Kent, Washington. This position plays a key role in securing hard-to-find components, supporting production timelines, and building strong supplier relationships in a fast-paced environment. The ideal candidate brings a practical understanding of end-to-end manufacturing and can balance logistics, purchasing, and operational priorities to keep the business moving efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Direct sourcing strategies for recycled, repurposed, and specialty materials required for aerospace component production.</p><p>• Oversee inventory planning and stock control to align material availability with manufacturing schedules and customer demand.</p><p>• Manage supplier and vendor relationships, including negotiations, purchasing activity, and ongoing performance monitoring.</p><p>• Coordinate closely with operations and warehouse staff to maintain efficient material movement from procurement through production completion.</p><p>• Evaluate lead times, supply risks, and production requirements to support timely and cost-effective decision-making.</p><p>• Guide a small onsite team responsible for warehouse support, parts coordination, and purchasing functions.</p><p>• Use internal systems, including Pentagon, to track inventory, purchasing activity, and supply chain performance.</p><p>• Identify creative sourcing solutions for difficult-to-obtain materials while maintaining quality and compliance standards.</p><p><br></p><p>The salary range for this position is $95k to $120k (negotiable as well). Benefits available with this position include medical, dental and vision; life and disability insurances; participation in the company’s 401(k) plan with a match and 15 days of paid vacation, 7 days of paid sick leave and 9 paid holidays per calendar year.</p>