4 results for Customer Service Representative in Elmhurst, IL

Customer Service Representative

Carol Stream, IL
onsite
Contract / Temporary to Hire
20 - 24 USD / Hourly
We are looking for a dedicated Data Entry/Customer Service Representative to join our team in Carol Stream, Illinois. This is a contract-to-permanent position offering an excellent opportunity to showcase your communication skills while providing exceptional support to customers. You will play a vital role in maintaining customer satisfaction and ensuring smooth order processing. Responsibilities:• Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.• Process and manage customer orders accurately using order entry systems.• Maintain detailed records of customer interactions, ensuring all documentation is up-to-date.• Collaborate with team members to streamline customer service processes and improve efficiency.• Utilize Microsoft Office tools to prepare reports and manage data effectively.• Communicate clearly and effectively with customers to build strong relationships and foster trust.• Perform basic mathematical calculations to ensure order accuracy and resolve billing concerns.• Monitor and follow up on customer orders to ensure timely delivery.• Provide solutions to customer complaints, ensuring a positive resolution and experience.• Stay informed about company products and services to provide accurate information to customers.
2026-03-12T00:00:00Z

Customer Service Representative

Mount Prospect, IL
onsite
Contract / Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This is a Contract to permanent position that offers the opportunity to demonstrate your skills in a dynamic environment. The role focuses on providing excellent support to clients while ensuring smooth communication and problem resolution. Responsibilities: • Respond promptly to inbound calls and address customer inquiries professionally. • Manage email correspondence to resolve issues and provide information. • Handle data entry tasks accurately to maintain organized records. • Schedule appointments and coordinate with clients as needed. • Process and enter customer orders efficiently to ensure timely delivery. • Collaborate with team members to address customer concerns effectively. • Use Microsoft Excel and Word to create and maintain reports. • Provide support in both inbound and outbound call scenarios. • Deliver exceptional customer service in a call center environment. • Maintain detailed and up-to-date documentation of customer interactions.
2026-03-02T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-11T00:00:00Z

Senior Customer Service Lead

Saint Charles, IL
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an experienced Senior Customer Service Lead to join their team in Schaumburg, Illinois. This role is pivotal in enhancing customer satisfaction and streamlining order-to-cash processes while leading a dedicated team of customer service professionals. The ideal candidate will collaborate closely with sales and operations teams to ensure seamless order management, timely responses, and proactive customer engagement. LEADERSHIP EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU HAVE NEVER HELD A LEADERSHIP POSITION. This position offers a salary of $70,000-$85,000 + bonus (10% based on company performance) + medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays. Responsibilities:• Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting.• Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals.• Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions.• Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings.• Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures.• Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives.• Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality.• Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands.• Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-03-09T00:00:00Z