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10 results for Help Desk Tier 2 in Edison, NJ

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
- USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-19T15:28:45Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-19T15:28:45Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-19T15:28:45Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk. • Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner. • Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure. • Support user account administration tasks within Active Directory, including access-related requests and routine maintenance. • Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution. • Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
2026-08-19T15:28:45Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-19T15:28:45Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T15:33:46Z

Netsuite Administrator (Finance & Account Modules REQ)

Fort Lee, NJ
onsite
Permanent / Full Time
115000.00 - 140000.00 USD / Yearly
We are seeking an experienced Senior NetSuite Administrator to own the administration, optimization, governance, and continuous improvement of a growing organization's NetSuite ERP platform. This individual will serve as the primary NetSuite subject matter expert, ensuring the system remains stable, scalable, secure, and aligned with evolving business needs.Working closely with Finance, Accounting, Operations, IT, Procurement, and business leaders, the Senior NetSuite Administrator will drive automation, improve business processes, support acquisitions and expansion, maintain integrations, develop reporting solutions, and provide guidance on NetSuite best practices. This is a hands-on role that combines technical expertise with strong business acumen. Key Responsibilities: <ul><li>Serve as the primary administrator and subject matter expert for NetSuite.</li><li>Manage system configuration, stability, performance, governance, and change management.</li><li>Configure and maintain custom fields, forms, records, workflows (SuiteFlow), saved searches, dashboards, KPIs, and reports.</li><li>Manage user provisioning, roles, permissions, and role-based access controls.</li><li>Maintain subsidiaries, departments, classes, tax configurations, accounting settings, and sandbox environments.</li><li>Participate in NetSuite release testing and coordinate approved changes into production.</li><li>Partner with business leaders to analyze processes, identify automation opportunities, and improve operational efficiency across Procure-to-Pay, Order-to-Cash, Record-to-Report, purchasing, inventory, vendor management, and financial close.</li><li>Develop financial, operational, and executive reporting using saved searches, dashboards, KPIs, and reports.</li><li>Manage integrations between NetSuite and external applications, including troubleshooting, testing, monitoring, and coordinating enhancements with internal teams and vendors.</li><li>Maintain data integrity, support CSV imports/exports, coordinate data migrations, and assist with acquisitions and new business onboarding.</li><li>Manage security, conduct periodic access reviews, monitor audit trails, enforce segregation of duties, and support compliance initiatives.</li><li>Provide Tier II/III NetSuite support, troubleshoot issues, create documentation, train users, and promote adoption of system capabilities.</li><li>Coordinate with NetSuite support, implementation partners, integration vendors, and third-party providers on upgrades, enhancements, and issue resolution.</li><li>Continuously identify opportunities to improve workflows, increase automation, enhance reporting, and optimize system performance.</li></ul>Success in the First Year: The successful candidate will take full ownership of day-to-day NetSuite administration, maintain platform stability and security, improve workflows through automation, enhance executive reporting, reduce manual processes, improve user adoption, support future business growth, and establish strong governance and change management practices while ensuring reliable integrations and high-quality data.
2026-08-14T12:38:39Z

Senior Director, Information Technology (BioPharma Industry)

Morristown, NJ
onsite
Permanent / Full Time
210000.00 - 255000.00 USD / Yearly
The Senior Director, Information Technology will lead enterprise technology strategy, infrastructure, cybersecurity, GxP validation, SOX compliance, and the business application roadmap for a growing late-stage clinical biopharmaceutical organization transitioning toward commercialization. This role will architect scalable technology capabilities, establish practical governance, and align IT with business objectives. The leader will manage a small internal IT team, oversee managed service providers and consultants, and partner with executive leadership, functional leaders, auditors, and regulatory stakeholders. Key Responsibilities<ul><li>Develop and execute the IT strategy, roadmap, budget, and investments in alignment with corporate objectives; communicate strategy, risk, and progress to executive, Board, and Audit Committee audiences.</li><li>Serve as a strategic IT partner to business leaders, translating operational and regulatory needs into technology solutions and measurable outcomes.</li><li>Own the Computer System Validation (CSV) program for GxP systems, including validation strategy, risk assessments, IQ/OQ/PQ documentation and execution, periodic reviews, and validated-state change control in accordance with 21 CFR Part 11 and GAMP 5.</li><li>Own SOX IT General Controls, including logical access, change management, and IT operations; oversee control design, walkthroughs, evidence collection, remediation, and auditor coordination.</li><li>Maintain audit and inspection readiness for IT systems, records, and data integrity.</li><li>Establish lightweight IT governance for project intake, prioritization, tracking, and status reporting.</li><li>Develop business cases and investment plans for infrastructure, security, compliance, and control improvements.</li><li>Develop project plans and review system specifications, designs, and test results against business requirements.</li><li>Evaluate and manage technology vendors and service providers, including negotiating IT outsourcing agreements.</li><li>Lead the cybersecurity program through managed security providers and consultants, covering risk assessments, incident response, forensic analysis, network/application/platform security, penetration testing, vulnerability management, endpoint protection, and data loss prevention.</li><li>Develop and enforce IT policies, procedures, and operating instructions supporting company SOPs, 21 CFR Part 11, SOX, and protection of intellectual property.</li><li>Oversee the IT service desk provider, manage escalations, and provide hands-on support when necessary.</li><li>Lead and develop a small internal IT team while managing an extended ecosystem of service providers, consultants, and validation partners.</li><li>Partner with leadership to identify high-value AI and automation opportunities and develop an adoption roadmap.</li><li>Evolve AI governance and acceptable-use policies covering data classification, confidentiality, intellectual property, vendor/model due diligence, human oversight, and documentation.</li><li>Evaluate and implement AI capabilities within existing platforms, including Microsoft 365 Copilot and AI functionality embedded in validated life sciences and ERP systems, with validation impact assessments as appropriate.</li><li>Drive responsible AI adoption through training, guardrails, and internal champions while managing security, quality, and regulatory risks.</li></ul>
2026-08-17T13:24:03Z

Tax Manager

Princeton, NJ
onsite
Permanent / Full Time
150000.00 - 160000.00 USD / Yearly
An International Fortune Consumer Products company in Princeton seeks a Tax Manager with ten plus years of tax experience with a Top Tier CPA firm or an international company. Prior supervisor experience along with experience in tax compliance and planning for a multinational company is required. This is a hybrid position and will be in Princeton 2 to 3 days per week. This opportunity will be involved in compliance, planning, transfer pricing, etc. The Tax Manager will also be involved in the taxation issues relating to all investment transactions. The manager will also interface with general accounting and benefits in providing guidance on various tax issues. A CPA, and MST of JD is ideal along with a strong management experience in taxation. The company offers an excellent compensation and benefits package including Medical, Dental, and Vision, (including bonus and pension plan). To apply please E-Mail a resume in a Word format to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss.
2026-08-27T20:48:54Z

IT Manager - Workforce & Operational Systems

Camden, NJ
onsite
Permanent / Full Time
140000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Manager to oversee multiple technology platforms. This role will guide the delivery, maintenance, and enhancement of business-critical applications. The position combines team leadership, stakeholder partnership, and technical oversight to ensure systems remain dependable, secure, and aligned with organizational priorities. Responsibilities:• Lead developers, analysts, and external technology partners in delivering stable and effective application support across workforce and operational systems.• Direct the planning and execution of enhancements, issue resolution, and projects involving SaaS solutions and internally built business applications.• Oversee vendor relationships by coordinating performance, service expectations, and project outcomes with third-party providers.• Establish and maintain application standards that promote reliability, scalability, security, and long-term business value.• Manage the day-to-day support model for assigned platforms, ensuring timely response to incidents, service requests, and recurring operational needs.• Provide leadership across multiple initiatives by balancing resource planning, delivery timelines, and cross-functional communication.• Monitor application performance and recommend improvements that strengthen system effectiveness and user experience.
2026-08-19T21:18:47Z