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8 results for Desktop Support Analyst in Edison, NJ

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users and core technology operations. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues, maintaining a reliable desktop environment, and providing responsive day-to-day support across Microsoft-based systems. The role will focus on troubleshooting hardware, software, and infrastructure-related problems while helping users stay productive in a fast-paced business setting. Responsibilities: • Provide front-line technical assistance for employees by addressing desktop, laptop, software, and access-related issues through the service desk queue. • Support and troubleshoot Microsoft 365 applications, Windows operating systems, and common enterprise tools to restore user functionality quickly. • Administer user accounts, permissions, and group access within Active Directory while following established support procedures. • Investigate and resolve basic to intermediate connectivity problems involving network access, devices, and related infrastructure components. • Assist with the support and maintenance of Windows Server environments, including routine issue resolution and escalation when needed. • Help monitor and troubleshoot virtualized systems running on VMware and Hyper-V platforms to support business continuity. • Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system. • Identify underlying infrastructure concerns and take appropriate action to diagnose, resolve, or escalate issues impacting system performance. • Contribute to Azure-related support tasks, including assisting with access, configuration troubleshooting, and general cloud environment support.
2026-09-18T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Help Desk Manager

New York, NY
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Help Desk Manager to lead day-to-day support operations and deliver dependable IT assistance for users across the organization in New York, New York. This Long-term Contract position is ideal for a hands-on leader who can oversee service delivery, strengthen support processes, and guide technical teams in a fast-paced environment. The role requires strong experience with Microsoft technologies and a practical approach to resolving issues, improving workflows, and maintaining stable end-user services. Responsibilities: • Direct daily help desk activities, ensuring timely resolution of service desk tickets and consistent support for end users. • Supervise deskside support and remote assistance efforts while promoting high service standards across the support team. • Manage and maintain core Microsoft environments, including Windows Server, Microsoft 365, Azure, and SharePoint. • Oversee user account administration, access controls, and directory services within Active Directory. • Create, update, and enforce Group Policy settings to support security, system configuration, and operational consistency. • Use PowerShell scripting to automate repetitive administrative tasks and improve support efficiency. • Monitor ITSM workflows, track ticket trends, and implement process improvements that enhance response and resolution times. • Partner with internal stakeholders to address technical issues, prioritize support needs, and maintain reliable IT operations.
2026-09-18T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z

IT Client Services & Help Desk Lead

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on IT Client Services & Help Desk Lead to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-09-15T00:00:00Z

PC Technician

Manasquan, NJ
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a dependable PC Technician to support device operations for an organization in Manasquan, New Jersey. This is an ongoing contract position and is ideal for someone who enjoys hands-on technical work, organized asset tracking, and day-to-day user support in an office-based environment. The role focuses on Chromebook administration, equipment logistics, and basic hardware troubleshooting while helping maintain smooth technology distribution and account management. Responsibilities:• Manage user accounts and routine administrative tasks within the Google Admin environment.• Prepare Chromebooks and related accessories for shipment to employees and process returned equipment accurately.• Maintain current inventory and assignment records for issued devices using spreadsheets and tracking systems.• Inspect incoming hardware to verify condition, update status records, and coordinate redeployment when appropriate.• Provide hands-on support for Chromebook setup, configuration, and basic device troubleshooting.• Assist with minor physical repairs on Chromebooks and peripherals, with training available as needed.• Support general IT help desk activities related to end-user hardware and device readiness.• Organize cables, accessories, and associated hardware to ensure equipment is complete and ready for distribution.
2026-09-03T00:00:00Z