7 results for It Support Specialist in Edina, MN

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-03-03T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Desktop Support Analyst

Wayzata, MN
onsite
Temporary
26 - 35 USD / Hourly
We’re looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.What you’ll do• Provide day-to-day support for laptops, desktops, peripherals, and end-user software• Respond to and manage help desk tickets, keeping users informed through resolution• Help administer the ticketing system, including ticket routing and prioritization• Support employee onboarding and offboarding, including device setup and workstation readiness• Assist with mobile devices, printers, and corporate print services• Maintain accurate inventory of IT equipment and supplies• Document procedures and help improve support processes and services• Partner with vendors, consultants, or contractors on assigned initiatives• Support junior team members with technical guidance and best practices• Participate in upgrades, changes, or maintenance that may occur outside standard hours• Contribute to small projects and support larger, cross-functional initiatives• Recommend tools or technologies that improve user experience and efficiencyWhat success looks like• Users feel supported, informed, and confident in their technology• Issues are resolved efficiently with clear communication• Processes are documented and continuously improved• The IT team is seen as responsive, collaborative, and service-oriented Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).
2026-03-17T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

SharePoint Online specialist

Minneapolis, MN
remote
Temporary
50 - 60 USD / Hourly
We are looking for a skilled SharePoint Online Specialist to provide part-time support in maintaining and optimizing our SharePoint environment. This contract position offers flexible hours, requiring 10–30 hours of monthly engagement to address system needs and provide expert solutions. Join us in Bloomington, Minnesota, to help streamline operations and enhance workflows. Responsibilities: • Manage and maintain SharePoint Online to ensure optimal performance and reliability. • Troubleshoot and resolve technical issues, providing timely support for system users. • Implement enhancements to sites, libraries, and workflows to improve functionality. • Create and deploy templates and light workflows to address specific business needs. • Collaborate with stakeholders to identify areas for improvement and implement solutions. • Ensure system security by managing permissions and access controls. • Perform regular system audits to maintain compliance and efficiency. • Provide expertise and recommendations for SharePoint-related projects and upgrades.
2026-03-11T00:00:00Z

Marketing, Support

Minneapolis, MN
onsite
Temporary
20 - 25 USD / Hourly
Digital Asset Librarian – Brand Acquisition Migration Project (Contract)Job Type: 4 Month Contract Schedule: 40 hours/week, Monday–FridayWork Model: Hybrid — In‑office required on Tuesday, Wednesday, and ThursdayOverviewWe are seeking a Digital Asset Librarian (Contract) to support a large-scale brand acquisition migration project. This role will manage, organize, and optimize digital assets to ensure consistent branding, proper metadata structure, and accurate content migration into an enterprise Digital Asset Management (DAM) system.The position focuses on transferring assets from two external systems into an internal DAM platform. This includes batch processing, file renaming, metadata tagging, publishing, and coordination with internal teams to maintain accuracy and alignment with established taxonomy standards.The engagement is expected to begin in early to mid‑April and run approximately four months.Key Responsibilities<ul><li>Complete internal DAM training to understand system workflows, taxonomy, and metadata tagging requirements.</li><li>Perform asset migration from external platforms, including batch downloading, renaming assets to match required naming conventions, resizing when needed, uploading, tagging metadata, and publishing in the DAM.</li><li>Collaborate closely with the librarian team to understand project scope, maintain alignment with guidelines, and request support when necessary.</li><li>Maintain and update the project tracker, providing regular progress reports to the Senior Librarian and Marketing Operations Manager.</li><li>Manage additional DAM content tasks as needed, including asset uploads, collection organization, metadata maintenance, taxonomy updates, aggregation tasks, indexing, and search optimization.</li><li>Ensure accuracy, consistency, and quality control throughout all migration and tagging efforts.</li></ul>
2026-03-17T00:00:00Z