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13 results for Customer Experience Specialist in Edina, MN

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
20 - 24 USD / Hourly
Our client in the manufacturing industry is seeking a Customer Service Representative / Order Entry Specialist for a contract-to-hire opportunity. This role is heavily focused on high-volume order entry in SAP and requires strong customer support experience in a fast-paced manufacturing environment. The ideal candidate will have experience working with SAP, Salesforce, and another ERP system, along with excellent communication and problem-solving skills. Based on general knowledge. Key Responsibilities:<ul><li>Enter and process a high volume of customer orders accurately in SAP.</li><li>Manage order status, updates, changes, and shipment coordination to ensure timely delivery. </li><li>Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines. </li><li>Use Salesforce to track customer interactions, update account information, and maintain detailed records.</li><li>Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues. </li><li>Review and verify purchase orders, pricing, and product details for accuracy before order release. </li><li>Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing. </li><li>Maintain accurate data across ERP systems and internal platforms. </li></ul>
2026-05-04T00:00:00Z

Customer Service Representative

Eagan, MN
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.Responsibilities:Respond promptly to customer inquiries, handling and resolving customer complaints.Maintain a record of customer interactions, comments, and complaints.Follow-up on customer interactions.Communicate and coordinate with internal departments.Deliver excellent customer support and assist in the upgrade of our customer experience.Handle incoming calls and emails with professionalism and active listening.Provide accurate, appropriate, and immediate responses to all customer inquiries.Analyze customer's needs and problem-solve as needed.Learn about our product range and services to assist customers effectively.Process orders, applications, and requests seamlessly.
2026-04-24T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20.25 USD / Hourly
We are looking for an Customer Service Representative t to join a fast-paced investment advisory team in Minneapolis, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys helping clients and advisors navigate web-based platforms while delivering clear, responsive service. In this role, you will support users with online tool questions, resolve routine technical issues, and partner with internal teams to ensure a smooth customer experience. The position follows an in-office schedule during training, with a hybrid arrangement available afterward. Responsibilities:• Guide clients and advisors on how to use online tools, new digital features, and related procedures so they can complete tasks confidently through self-service channels.• Respond to questions about platform functionality, company guidelines, and product-related processes while addressing straightforward usability concerns.• Investigate web-based application issues, determine likely causes, and resolve common problems with accuracy and urgency.• Escalate advanced technical matters to specialized support teams and remain involved to help drive timely resolution for the customer.• Monitor internal updates to online tools and communicate potential impacts that may affect support demand or incoming contact volume.• Build practical knowledge of systems, workflows, and support resources to provide dependable assistance across a range of web-based service needs.• Manage a high volume of cases at once while maintaining organized follow-up and providing clear status updates to advisors and clients.• Strengthen personal expertise through hands-on learning, peer collaboration, training, and the consistent use of established support best practices.
2026-05-07T00:00:00Z

Customer Service Representative

Burnsville, MN
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are seeking a friendly and solution-oriented Customer Service Representative to support client interactions and service delivery in Burnsville, Minnesota. This contract-to-permanent opportunity is ideal for someone who enjoys helping others, resolving issues, and working in a team-focused environment. Responsibilities:Respond to customer inquiries via phone, email, and chatResolve issues efficiently while maintaining a positive attitudeDocument customer interactions and update account informationCollaborate with internal teams to ensure timely resolution of concernsProvide product or service information clearly and accuratelyFollow up with customers to ensure satisfaction and issue closureMaintain knowledge of company policies and proceduresSupport special projects and administrative tasks as needed
2026-05-06T00:00:00Z

Customer Service Representative

Minnetonka, MN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our Minnetonka, Minnesota location. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping accurate records. In this role, you will handle phone and email inquiries, assist with order-related tasks, and provide organized administrative support to ensure a smooth customer experience. Responsibilities: • Respond to incoming customer calls with professionalism, accuracy, and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates. • Manage customer communication through email and ensure timely, clear responses to inquiries. • Enter and update customer, order, and service information with a high level of accuracy. • Support order processing activities and verify details to help maintain efficient service delivery. • Schedule appointments and coordinate timing based on customer needs and business requirements. • Maintain organized records and documentation to support daily service operations. • Use Microsoft Word and Excel to complete administrative tasks, track information, and prepare basic documentation.
2026-05-05T00:00:00Z

Customer Service Representative

Savage, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>
2026-04-28T00:00:00Z

Customer Service Manager

Minneapolis, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency. Responsibilities: • Lead the customer service team, providing direction, coaching, and accountability for performance and service standards. • Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication. • Manage the intake of new orders and confirm key details so requests move efficiently through the process. • Partner with production and operations teams to help build schedules that align output with customer demand. • Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency. • Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment. • Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments. • Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.
2026-05-11T00:00:00Z

Call Center Specialist

Eden Prairie, MN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a customer-focused and detail-oriented Call Center Specialist to support a team in Bloomington, Minnesota. This contract opportunity is ideal for someone who enjoys assisting customers, handling high call volumes, and contributing to a collaborative team environment. Responsibilities:Answer inbound calls and respond to customer inquiries in a timely mannerProvide accurate information regarding services, processes, and account detailsResolve customer concerns and escalate more complex issues as neededDocument call details and update records in internal systemsFollow established scripts and guidelines while maintaining a natural conversation flowPerform data entry and maintain accurate customer informationCollaborate with team members and other departments to support customer needsMeet performance metrics related to call quality, efficiency, and customer satisfaction
2026-05-06T00:00:00Z

Client Services Associate

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations. Responsibilities:• Develop and maintain effective relationships with clients to facilitate smooth account management.• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.• Stay updated on custodial operations, procedures, and industry standards.• Coordinate onboarding activities for new clients to ensure a seamless transition.• Schedule and prepare advisors for meetings with clients and prospects.• Address client inquiries, resolve service issues, and escalate concerns when needed.• Prepare and distribute performance reports to clients in a timely manner.• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.
2026-05-08T00:00:00Z

Member Services Representative

Saint Paul, MN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a personable Member Services Representative to support members at our St. Paul, Minnesota branch in a Long-term Contract position. This role is ideal for someone who enjoys building trust through one-on-one service, whether assisting with everyday account needs, handling transactions, or resolving access issues. You will serve as a key point of contact for current and prospective members, creating a welcoming experience while delivering accurate, compliant, and efficient support. Responsibilities: • Welcome members in person and by phone, respond to questions, and provide clear guidance on account services and credit union offerings. • Process routine financial transactions accurately, including cash handling, deposits, withdrawals, and other account-related requests. • Open new accounts and support account maintenance activities such as closures, address updates, and profile changes. • Assist members with digital banking access, including online banking support and troubleshooting debit card issues. • Handle inbound and outbound calls with professionalism, offering timely follow-up and practical solutions to service concerns. • Explain membership benefits, products, and procedures in a way that helps members make informed decisions without using a sales-driven approach. • Maintain up-to-date knowledge of internal policies, operational procedures, and regulatory expectations to ensure reliable service. • Create a positive branch experience by taking the time needed to understand member needs while keeping transaction-based service efficient and accurate.
2026-05-11T00:00:00Z

Digital Content Specialist

Minneapolis, MN
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a Digital Content Specialist to support web content initiatives for a healthcare organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating, refining, and publishing digital content that aligns with updated brand expectations and delivers a strong user experience. The role also contributes to search visibility by applying SEO best practices, improving on-page content, and helping strengthen overall site performance. Responsibilities: • Transfer and refresh website materials for publication on updated digital platforms, ensuring content is accurate, well-structured, and visually consistent. • Create and publish new pages within the content management system while maintaining alignment with established brand guidelines and editorial standards. • Review existing web copy and page layouts to improve readability, formatting, accessibility, and overall presentation. • Support organic search initiatives by applying on-page SEO improvements, updating metadata, and resolving content-related issues that affect discoverability. • Conduct keyword research as needed to inform content updates and help identify opportunities to expand search reach. • Collaborate with internal stakeholders to organize, revise, and maintain web content that meets business and audience needs. • Use CMS tools to manage ongoing content updates efficiently while preserving quality and consistency across the site.
2026-05-05T00:00:00Z

Member Services Coordinator

Edina, MN
onsite
Permanent / Full Time
45000 - 50000 USD / Yearly
We are looking for a Member Services Coordinator to support a positive and informative experience for members while helping them stay current with licensing-related education. This position blends member support, record administration, and program coordination to strengthen engagement and deliver dependable service. The ideal candidate is organized, responsive, and comfortable managing detailed information while collaborating closely with colleagues across daily operations. Responsibilities: • Coordinate administrative activities that support educational programs, including preparation before events and follow-up tasks after completion. • Maintain accurate membership information by entering updates, reviewing records for completeness, and organizing documentation for ongoing use. • Prepare routine reports and track data that help the team understand participation, service needs, and member engagement trends. • Respond to member inquiries with a service-focused approach, helping individuals access benefits, education resources, and relevant support. • Support efforts to increase member value by ensuring services and communications align with development and business needs. • Organize departmental files, procedures, and reference materials to promote consistency and smooth day-to-day operations. • Manage multiple priorities efficiently while working collaboratively with team members to meet deadlines and service expectations. • Contribute to a respectful, cooperative workplace by supporting shared goals and maintaining consistent interactions across the team.
2026-05-08T00:00:00Z

Client Services Associate or Manager

Minneapolis, MN
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced and detail-oriented Client Services Associate or Manager to join our team in Minneapolis, Minnesota. In this role, you will support high-level executives and teams by, overseeing client interactions, and facilitating investment-related transactions. The ideal candidate will thrive in a fast-paced environment, possess exceptional organizational skills, and demonstrate a commitment to delivering outstanding client service. Responsibilities:• Coordinate complex client transactions, including preparing and tracking documentation for investments such as 1031 exchanges and real estate deals.• Collaborate with title companies, exchange accommodators, and investment sponsors to manage investment closings and ensure timely processing.• Assist with client onboarding processes to ensure smooth transitions and effective communication.• Monitor ongoing client transactions and investment timelines, ensuring deadlines are met and clients remain informed.• Provide proactive and responsive support for client inquiries regarding investment-related services.• Facilitate internal communications for executives, including meeting coordination and administrative support.• Work collaboratively with cross-departmental teams to maintain an efficient and effective workflow.• Uphold confidentiality standards for all client and firm-related information.• Support executives in streamlining communication and managing priorities related to client services and transactions. If you are interested in joining this growing investment advisory firm please contact Doug Rickart on LinkedIn , call Doug at 612-249-0330 or apply through the ink provided.
2026-04-24T00:00:00Z