13 results for Customer Experience Specialist in Edina, MN

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary
18 - 25 USD / Hourly
OverviewWe are seeking a dedicated Customer Service Representative to join our client’s team in Bloomington, MN. In this critical role, you will serve as a primary point of contact for customers, delivering prompt, courteous, and solution-focused support.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and friendly manner</li><li>Resolve issues promptly, escalating complex cases as needed</li><li>Document customer interactions accurately in company systems</li><li>Process orders, returns, and exchanges with attention to detail</li><li>Collaborate with internal departments to ensure customer satisfaction</li><li>Maintain current knowledge of products, services, and company policies</li><li>Achieve individual and team performance goals related to quality and efficiency</li></ul>
2026-02-20T00:00:00Z

Customer Service Representative

Eden Prairie, MN
onsite
Temporary
13 - 13 USD / Hourly
We are looking for an experienced Senior Business Operations Coordinator to join our team in Eden Prairie, Minnesota. In this role, you will play a critical part in overseeing and optimizing business processes while ensuring operational efficiency. This is a long-term contract position within the health insurance industry, offering an excellent opportunity to contribute to impactful projects and collaborate with a dynamic team. Responsibilities: • Coordinate day-to-day business operations to ensure smooth and efficient workflows. • Manage hiring processes and liaise with offshore teams to meet staffing requirements. • Oversee tasks related to TRICARE and NIS processes, ensuring compliance and accuracy. • Collaborate with cross-functional teams to streamline operations and improve overall efficiency. • Monitor and analyze operational metrics to identify areas for improvement and implement solutions. • Support the development and execution of business strategies to achieve organizational goals. • Ensure proper documentation and reporting for all operational activities. • Facilitate effective communication between departments to align objectives and resolve issues. • Train and mentor team members to enhance their skills and knowledge. • Contribute to special projects and initiatives as needed.
2026-03-02T00:00:00Z

Salesforce Platform Support Specialist

Minneapolis, MN
remote
Contract / Temporary to Hire
28 - 40 USD / Hourly
Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.What You’ll Do• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets• Use Apsona, Data Loader, and Workbench to import, update, and export data• Support Salesforce Service Cloud features such as case management and automation• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency Interested?Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.
2026-02-27T00:00:00Z

Client Services Associate

Minneapolis, MN
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations. Responsibilities:• Develop and maintain effective relationships with clients to facilitate smooth account management.• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.• Stay updated on custodial operations, procedures, and industry standards.• Coordinate onboarding activities for new clients to ensure a seamless transition.• Schedule and prepare advisors for meetings with clients and prospects.• Address client inquiries, resolve service issues, and escalate concerns when needed.• Prepare and distribute performance reports to clients in a timely manner.• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.
2026-02-27T00:00:00Z

Communication Specialist

Eden Prairie, MN
remote
Temporary
38 - 44 USD / Hourly
We are looking for a Communication Specialist to craft compelling and strategic content for diverse audiences. In this role, you will focus on creating impactful communications that support major initiatives and drive engagement. This is a Long-term Contract position based in Eden Prairie, Minnesota. Responsibilities: • Develop and execute communication strategies to support large-scale project initiatives. • Collaborate with project teams and stakeholders to gather information and create relevant content. • Produce engaging materials for internal and external audiences, ensuring alignment with project goals. • Implement communication plans that promote excitement and user adoption of new technologies. • Maintain a consistent tone and message across all communication channels. • Partner with the Corporate Communications leader to ensure messaging aligns with organizational objectives. • Monitor the effectiveness of communication efforts and make adjustments as needed. • Write and edit high-quality materials, including announcements, newsletters, and other project-related content. • Ensure timely delivery of communications to meet project timelines. • Identify opportunities to enhance communication strategies and improve user engagement.
2026-02-24T00:00:00Z

Representative, Customer Service - Skilled

Saint Paul, MN
remote
Temporary
18 - 20 USD / Hourly
The role provides critical support to customers across sales, promotions, installations, and general communications. This role ensures high-quality customer interactions, resolves complaints in accordance with consumer protection laws, and contributes to initiatives that enhance customer understanding and satisfaction. Key Responsibilities:· Provide customer service related to sales, sales promotions, product installations, and general communications.· Maintain strong customer relationships by addressing inquiries promptly and professionally.· Resolve customer claims and complaints fairly, effectively, and in alignment with consumer laws and company policies.· Develop and support organization-wide initiatives aimed at proactively informing and educating customers.· Create improvement plans based on feedback from customer surveys and satisfaction data.· Follow clearly defined procedures, guidelines, and work routines to ensure consistent service delivery.
2026-02-20T00:00:00Z

Member Services Representative

Saint Paul, MN
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a dedicated and personable Member Services Representative to join our team in St. Paul, Minnesota. In this role, you will provide exceptional support to credit union members, ensuring their financial needs are met with care and professionalism. This is an on-site, long-term contract position offering the opportunity to make a meaningful impact through excellent customer service. Responsibilities: • Handle incoming and outgoing calls to assist members with inquiries, transactions, and account-related issues. • Provide comprehensive guidance to members about credit union services, benefits, and online banking tools. • Process cash transactions efficiently while maintaining a high standard of accuracy. • Assist members with opening and closing accounts, updating personal information, and resolving issues with debit cards. • Deliver personalized service by addressing member concerns thoroughly, ensuring satisfaction without focusing on quotas or sales. • Maintain detailed knowledge of credit union policies, procedures, and compliance regulations to provide consistent and accurate information. • Support members visiting the branch by creating a welcoming environment and fostering positive interactions. • Utilize computer systems and multi-line phone systems to manage member interactions effectively. • Collaborate with team members to ensure seamless service delivery and problem resolution. • Uphold the organization’s commitment to exceptional customer experiences through proactive and friendly communication.
2026-03-04T00:00:00Z

E-Commerce Specialist

Minneapolis, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a detail-oriented E-Commerce Specialist to join our team in St Louis Park, Minnesota. In this long-term contract position, you will play a pivotal role in managing and enhancing digital shelf content to boost visibility and drive conversions for our products across various retail platforms. Your expertise will ensure consistency, accuracy, and alignment with brand strategies while supporting key e-commerce initiatives. Responsibilities: • Develop and implement digital shelf content strategies to improve product visibility and enhance conversion rates across multiple retailer platforms. • Coordinate with analysts to apply approved updates and ensure digital content is consistently maintained. • Collaborate with branding teams to align product content with established messaging and guidelines. • Partner with platforms and external teams to accurately syndicate product information across retailer websites. • Document processes and procedures to integrate digital shelf requirements into commercialization workflows. • Provide insights and analysis to support annual and long-term e-commerce planning activities. • Review and validate content readiness, including item specifications, marketing materials, and retailer lists to ensure completeness before syndication. • Manage product assets, including images and renders, adhering to retailer-specific requirements and technical specifications. • Utilize advanced Excel skills to streamline data tasks through import/export templates and formula-based automation.
2026-02-23T00:00:00Z

Patient Service Representative

Minneapolis, MN
onsite
Temporary
22 - 24 USD / Hourly
We are looking for a dedicated Patient Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will provide exceptional support to both potential and existing patients while collaborating with clinicians and internal teams. Your ability to communicate effectively and empathetically will be crucial in ensuring patients receive the highest level of service. Responsibilities: • Provide clear and compassionate communication to educate patients, address inquiries, and resolve conflicts through multiple channels. • Accurately record and maintain detailed documentation of patient interactions in company systems. • Collaborate with internal teams and clinicians to deliver seamless service and support. • Stay informed about product offerings, competitor products, and industry trends to assist patients effectively. • Meet performance standards, including call handling and quality benchmarks. • Uphold ethical and meticulous business practices, adhering to relevant laws, regulations, and company guidelines. • Handle additional responsibilities as assigned to support team objectives.
2026-03-03T00:00:00Z

IT Support Specialist

Eden Prairie, MN
onsite
Temporary
24 - 35 USD / Hourly
The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. Essential Functions• Provide technical support for end users in person, over the phone, and via remote tools• Deliver hands‑on support for shop floor and operational technology equipment• Resolve issues directly or escalate following defined processes• Install, configure, and maintain hardware and software on IT and shop floor equipment• Troubleshoot and escalate general hardware and software issues• Image and enroll PCs according to corporate standards• Perform basic Active Directory tasks such as password resets• Provide training to end users on hardware and software• Set up new employee PCs and support onboarding activities• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation• Purchase and provision IT supplies as needed• Assist users with local data backups• Participate in IT audits and provide required documentation• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers
2026-03-05T00:00:00Z

Client Relationship Manager

Minneapolis, MN
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for an experienced Client Relationship Manager to join our team in Greater Twin Cities area in Minnesota. In this role, you will support Financial Advisors by providing client support, ensuring smooth operations and excellent client service. This position is ideal for someone with strong problem-solving skills and a passion for delivering exceptional support in a dynamic, growth-oriented environment. Key Responsibilities:<ul><li>Oversee all operational aspects related to client management, including paperwork processing and execution of client requests.</li><li>Deliver high-quality service by understanding clients’ individual needs and responding promptly.</li><li>Work closely with Financial Advisors to ensure compliance with company policies and procedures.</li><li>Provide backup coverage for other support staff during periods of high volume or absence.</li><li>Utilize internal computer systems to support client service and drive business efficiency.</li><li>Serve as the main operational resource and first contact for Financial Advisors’ operational needs.</li><li>Maintain strict confidentiality at all times.</li><li>Research, resolve, and follow through on complex client account issues until resolution is achieved.</li></ul>If you are interested in joining a growing firm please contact Douglas Rickart on LinkedIn, call Doug at 612-804-2132 or apply through the link provided.
2026-02-26T00:00:00Z

Client Relationship Manager

Minneapolis, MN
onsite
Permanent
85000 - 110000 USD / Yearly
We are looking for a dedicated Client Relationship Manager to join our client's team in Twin Cities. In this role, you will play a key part in supporting our advisors by providing planning and operational support interacting with clients. This position requires a proactive and detail-oriented individual who can manage account tools effectively and deliver exceptional service. Responsibilities:• Become the first point of contact for key clients of the firm• Utilize financial planning software to support retirement, education, tax, charitable, estate, or insurance planning.• Prepare and manage documentation for client onboarding, transfers, and money movement, ensuring timely submission to custodians.• Monitor account activities to confirm proper transfer and tracking of business operations.• Develop expertise in custodial platforms to enhance operational efficiency.• Handle tasks to effectively support financial operations.• Utilize CRM to document tasks and maintain accurate records.• Perform various other duties that contribute to the success and growth of the firm.
2026-02-20T00:00:00Z