We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>Robert Half is seeking a detail-oriented and customer-focused <strong>Inside Sales Representative</strong> to support our sales team and customers in Laurel, MD. This position plays a key role in managing orders, responding to customer inquiries, preparing quotes, and ensuring a smooth sales process from start to finish — without the responsibility of direct selling. The ideal candidate is organized, proactive, and enjoys working with both internal teams and external customers. If interested, please apply or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for customers via phone and email.</li><li>Prepare and process customer quotes, purchase orders, and invoices accurately and in a timely manner.</li><li>Support the external sales team by providing product information, pricing, availability, and order status updates.</li><li>Coordinate with production, shipping, and accounting departments to ensure on-time delivery and accurate order fulfillment.</li><li>Maintain accurate customer records and order history in the company’s CRM or ERP system.</li><li>Respond promptly to customer inquiries, resolving issues and escalating concerns when necessary.</li><li>Assist with preparing sales reports, forecasts, and other administrative tasks.</li><li>Build strong internal relationships to ensure efficient communication between departments.</li><li>Provide exceptional customer service and contribute to overall customer satisfaction.</li></ul>
<p>We have partnered with a global leader on their search for an organized Sales Support Administrator with strong administrative skills. As the Sales Support Administrator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new sales team members, ensuring they are equipped with necessary resources.</p><p>• Oversee the administration of the U.S. fleet program, including maintaining accurate records and compliance.</p><p>• Update and manage territory assignments and employee data to support sales operations.</p><p>• Collaborate with the events team to coordinate attendee lists and deliverables for various events.</p><p>• Handle multiple projects and tasks simultaneously, ensuring timely completion and quality results.</p><p>• Develop a comprehensive understanding of team priorities and ongoing projects to provide effective support.</p><p>• Perform general administrative duties, including data entry and document management, as required.</p><p>• Process invoices and manage accounts payable and receivable in alignment with company procedures.</p>
<p>Robert Half has partnered with a high-quality service provider on their search for a success-driven, Commercial Pest Control Salesperson who can serve as a trusted advisor and help maintain safe, sanitary, and compliant environments. This candidate will develop and build strong business relationships, manage customer inquiries, resolve complaints, create revenue generating growth opportunities, research product abilities/services, and ensure complete customer satisfaction and professional customer support. The ideal candidate for this role must be detail-oriented, organized, possess great problem-solving skills, and has excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><ul><li>Prospect, identify, and develop new commercial accounts</li><li>Conduct site inspections to assess customer needs</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed monthly and annual sales targets and performance metrics</li><li>Negotiate contract terms and conditions</li><li>Maintain accurate records of sales activities, pipeline, and client interactions</li><li>Stay knowledgeable about industry trends and regulatory requirements</li><li>Identify new sales strategies to increase revenue goals</li><li>Assist with ad hoc projects as needed</li></ul>
<p>We are looking for a skilled Staff Accountant to join our team in Baltimore, Maryland. This position offers the opportunity to work on diverse accounting projects while enjoying the stability and benefits of permanent employment. If you thrive in dynamic environments and are passionate about delivering high-quality financial services, we would love to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes, ensuring accuracy and timely completion.</p><p>• Prepare and post journal entries to maintain the integrity of financial records.</p><p>• Reconcile bank and credit card statements to ensure consistency with the general ledger.</p><p>• Oversee general ledger activities, including regular updates and adjustments.</p><p>• Handle sales tax filings and compliance with relevant regulations.</p><p>• Conduct monthly and quarterly financial reconciliations to support accurate reporting.</p><p>• Collaborate with internal teams to streamline accounting processes and improve efficiency.</p><p>• Support audits and provide necessary documentation to external auditors.</p><p>• Utilize advanced Microsoft Excel features to analyze and organize financial data.</p><p>• Assist in developing financial reports to aid in strategic decision-making.</p>
<p>We are looking for an experienced Senior Tax Accountant to join our team in Harford County, Maryland, on a Contract-to-Permanent basis. This role offers an exciting opportunity to manage a diverse portfolio of client accounts, including individual and corporate tax returns, while contributing to the firm’s growth during tax season. The position is ideal for a driven and detail-oriented individual seeking a long-term partnership within a dynamic CPA firm.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review individual and corporate tax returns with accuracy and attention to detail.</p><p>• Manage and oversee 20+ client accounts, including large-scale manufacturing clients with significant revenue.</p><p>• Utilize software tools such as UltraTax, QuickBooks Online, and NetSuite to streamline tax preparation processes.</p><p>• Ensure compliance with federal, state, and local tax regulations, including sales and use tax filings.</p><p>• Collaborate with clients to address tax-related inquiries and provide strategic advice.</p><p>• Analyze financial data to identify potential tax savings and optimize tax strategies.</p><p>• Contribute to the firm’s operational goals, including revenue growth initiatives.</p><p>• Train and support team members in best practices for tax preparation and client management.</p><p>• Work independently and efficiently to meet tight deadlines during peak tax season.</p><p>• Participate in the firm’s strategic planning for future growth and potential partnership opportunities.</p>
We are looking for an experienced Staff Accountant to join our team in New Castle, Delaware. This role is ideal for a detail-oriented individual who excels in corporate tax preparation and financial reporting. You will play a crucial part in ensuring accurate accounting processes and compliance with tax regulations.<br><br>Responsibilities:<br>• Prepare and file corporate tax returns, ensuring compliance with all relevant regulations.<br>• Manage sales tax filings and address any related inquiries.<br>• Record and reconcile journal entries to maintain accurate financial records.<br>• Oversee the general ledger to ensure all accounts are balanced and properly documented.<br>• Assist with financial statement preparation, providing accurate and timely reports.<br>• Conduct regular audits to identify discrepancies and implement corrective measures.<br>• Collaborate with internal teams to streamline accounting processes and improve efficiency.<br>• Analyze financial data to support decision-making and strategic planning.<br>• Ensure adherence to accounting standards and company policies.<br>• Provide support during tax audits and regulatory reviews.
<p>We’re seeking a detail-driven <strong>Accounts Payable Clerk</strong> to support our growing team in New Freedom, Pennsylvania. In this part-time contract role, you’ll play a key part in maintaining accurate financial records, ensuring smooth invoice processing, and supporting critical compliance and reconciliation tasks. If you thrive in a fast-paced industrial environment and enjoy keeping numbers in perfect order, we’d love to hear from you!</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Process vendor invoices with accuracy and attention to detail.</li><li>Match purchase orders, packing slips, and invoices to ensure complete and correct documentation.</li><li>Review invoices for proper coding, approvals, and tax classifications.</li><li>Prepare and execute weekly payment runs with precision.</li><li>Communicate with vendors, resolving questions or discrepancies quickly and professionally.</li><li>Maintain organized AP files for efficient retrieval and audit readiness.</li><li>Reconcile vendor statements to keep accounts accurate and up to date.</li><li>Verify sales tax and help identify taxable vs. exempt transactions.</li><li>Collect and manage exemption certificates when required.</li><li>Assist with monthly and quarterly sales tax filings by preparing supporting documentation.</li></ul><p><br></p>
<p>We are looking to hire a Contracts Administrator for an established company in Maryland.</p><p><br></p><p>The Contracts Administrator is responsible for overseeing, reviewing, and managing all contractual documentation for a real estate/construction company. This role involves preparing, negotiating, and finalizing sales, purchase, leasing, and government contracts to support business goals. The Contracts Administrator ensures compliance with corporate standards and legal requirements, coordinates with internal teams and clients, and maintains organized contract records for seamless accessibility. The ideal candidate will bring extensive experience in contract administration, construction or leasing contracts, and a high level of organizational skill and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and finalize sales and purchase contracts, construction contracts, and leasing agreements</li><li>Ensure that all contracts align with corporate guidelines and legal standards per construction law.</li><li>Review contract terms and conditions, identifying any discrepancies, and working to resolve these before contract finalization.</li><li>Negotiate contract terms and conditions with clients, subcontractors, and vendors to reach mutually beneficial agreements.</li><li>Communicate effectively with internal and external stakeholders to resolve conflicts or questions regarding contract terms.</li><li>Work closely with the Director of Customer & Process Excellence and the Chief Operating Officer (COO) on contract terms, final terms, and schedule of values to ensure alignment with company objectives and financial targets.</li><li>Maintain a meticulous filing system for all contractual paperwork, ensuring compliance with federal, state, and company documentation requirements.</li><li>Conduct periodic reviews of contracts and track contract deadlines, amendments, and renewals to ensure timely action.</li><li>Review contracts for accuracy, verifying that all terms comply with legal standards and client requirements.</li><li>Utilize Super Legal AI or other legal (approved) AI tools as a supplement to analyze contracts, streamline repetitive tasks, generate legal insights, and support data informed decision-making.</li><li>Edit and submit contracts for client review, ensuring accurate use of legal terminology and clear language for client understanding.</li><li>Work closely with sales teams, project managers, and operations teams to ensure that contract requirements are understood and met.</li><li>Provide outstanding service to clients and internal teams by promptly addressing questions and ensuring a seamless contract process.</li></ul><p><br></p><p> Our client offers compressive benefits including medical coverage, PTO, retirement savings, profit sharing, PTO and more.</p><p><br></p><p><strong><em>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</em></strong></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a diligent and motivated individual to join our growing tax department. The Senior Tax Associate will report directly to the Senior Tax Manager and focus on the company's tax compliance and reporting needs, while also assisting on development projects. The ideal candidate is a team player with experience in tax return preparation, tax provision, strong knowledge of tax laws and regulations, and solid accounting expertise.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Support coordination and timely filing of federal, state, and local income tax returns, including review of work prepared by external advisors.</p><p>Prepare quarterly estimated tax payments for federal and state filings.</p><p>Assist in preparing and reviewing complex tax calculations.</p><p>Compile supporting financial statements and documents.</p><p>Help conduct tax research and prepare memos.</p><p>Assist in resolving tax notices and audits at federal, state, and local levels.</p><p>Support a variety of tax compliance and reporting projects as needed.</p><p>Maintain and enhance processes for income tax-related internal controls.</p><p>Identify and implement process improvements within the tax function.</p><p>Take on additional duties as assigned by management.</p><p>Education & Experience:</p><p><br></p><p>Bachelor’s degree in Accounting or Tax; Master’s degree is a plus.</p><p>CPA license strongly preferred.</p><p>Minimum 2–3 years of relevant tax experience with a large corporate or public accounting firm.</p><p>Experience with major public accounting firms preferred.</p><p>Must be detail-oriented, organized, and resourceful.</p><p>Ability to manage multiple tasks and work within tight deadlines.</p><p>Excellent communication skills, both written and verbal.</p><p>Capable of handling multiple projects independently with minimal supervision.</p><p>Experience managing and developing people is preferred.</p><p>Ability to work and communicate effectively across various teams and with outside regulatory agencies, auditors, and management.</p>
<p>Salary: $65,000 - $75,000/Year</p><p><br></p><p>Job Title: Staff Accountant</p><p><br></p><p>Location: Wilmington, DE- Hybrid</p><p><br></p><p>Position Type: Full-Time</p><p><br></p><p>A Fortune 1000 client of ours is seeking a detail-oriented and motivated Staff Accountant to join their accounting team. This role will support the day-to-day accounting operations, ensuring accurate financial reporting, compliance with internal policies, and adherence to accounting standards. The Staff Accountant will work closely with senior accounting staff and cross-functional departments to contribute to the overall financial health of the organization. This is a high growth trajectory role within an amazing organization.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Prepare and post journal entries, ensuring accuracy and completeness.</p><p><br></p><p>Reconcile bank accounts, credit cards, and general ledger accounts on a monthly basis.</p><p><br></p><p>Assist with month-end and year-end closing processes.</p><p><br></p><p>Support the preparation of financial statements in compliance with GAAP.</p><p><br></p><p>Maintain and update fixed asset records, prepaid expenses, and accrual schedules.</p><p><br></p><p>Process accounts payable and accounts receivable transactions as needed.</p><p><br></p><p>Assist with external audits by providing required documentation and schedules.</p><p><br></p><p>Monitor compliance with company policies and accounting procedures.</p><p><br></p><p>Support budgeting and forecasting processes by preparing reports and analysis.</p><p><br></p><p>Perform ad hoc financial analysis and projects as assigned.</p><p><br></p><p>Qualifications</p><p><br></p><p>Bachelor’s degree in Accounting, Finance, or a related field required.</p><p><br></p><p>1–3 years of accounting experience (public or corporate accounting preferred).</p><p><br></p><p>Solid understanding of GAAP and general accounting principles.</p><p><br></p><p>Proficiency in Microsoft Excel and experience with ERP/accounting systems (e.g., NetSuite, SAP, QuickBooks).</p><p><br></p><p>Strong attention to detail, organizational skills, and analytical abilities.</p><p><br></p><p>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</p><p><br></p><p>Excellent communication and interpersonal skills.</p><p><br></p><p>Preferred Qualifications</p><p><br></p><p>CPA or CPA track a plus.</p><p><br></p><p>Experience with multi-entity or multi-state accounting.</p><p><br></p><p>Knowledge of tax compliance and reporting.</p><p><br></p><p>What We Offer</p><p><br></p><p>Competitive salary and benefits package.</p><p><br></p><p>Opportunities for professional development and career growth.</p><p><br></p><p>Collaborative and supportive team environment.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a dedicated and detail-oriented <strong>Staff Accountant</strong> to join our team in Lancaster, Pennsylvania. This is a contract-to-hire position, offering the opportunity to transition into a long-term role based on performance. The ideal candidate will possess strong accounting skills and a solid understanding of financial principles, with experience in accounts payable, accounts receivable, payroll, and journal entries. This role requires working fully onsite, with flexibility in scheduling.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process accounts payable and accounts receivable transactions with accuracy and timeliness.</p><p>• Prepare and post journal entries to maintain an up-to-date and accurate general ledger.</p><p>• Oversee full-cycle payroll processing, ensuring compliance with relevant regulations and deadlines.</p><p>• Assist in the preparation and filing of corporate tax returns and sales tax documentation.</p><p>• Reconcile financial statements and accounts on a regular basis to ensure accuracy.</p><p>• Support month-end and year-end closing processes, including financial reporting.</p><p>• Monitor and ensure compliance with accounting policies and procedures.</p><p>• Collaborate with internal teams to address financial discrepancies and resolve issues.</p><p>• Perform audits and reviews to verify data integrity and fiscal accountability.</p>
<p>We are looking for a detail-oriented <strong>Customer Service</strong> to join our team in Leola, Pennsylvania. The Customer Service Representative (CSR) is the first point of contact for homeowners, retailers, and community managers within the manufactured housing industry. This role is responsible for providing exceptional customer support by answering questions, processing service requests, resolving issues, and ensuring positive customer experiences. The CSR will act as a liaison between customers, internal departments (sales, service, production), and external partners to ensure that homes and related services are delivered and maintained at the highest level of quality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.</li><li>Assist homeowners, retailers, and communities with warranty claims, service requests, and product questions.</li><li>Coordinate with service technicians, parts coordinator(s), purchasing department and production teams to schedule repairs and ensure timely resolution of issues.</li><li>Maintain accurate records of all customer interactions, complaints, and resolutions in ERP systems.</li><li>Educate customers on warranty coverage, maintenance guidelines, and proper home care.</li><li>Process orders for replacement parts and track shipments to ensure timely delivery.</li><li>Handle escalated concerns with professionalism and work toward fair resolutions.</li><li>Collaborate with sales and manufacturing teams to communicate customer feedback for continuous improvement.</li><li>Ensure compliance with federal, state, and company regulations specific to manufactured housing.</li><li>Support special projects, service campaigns, and customer satisfaction initiatives.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Staff Accountant to join a team in Newport, Delaware. In this Contract to ongoing position, you will play a key role in managing financial records, ensuring compliance with tax regulations, and supporting the overall financial operations of the organization. This is an on-site role, offering a collaborative work environment and an opportunity for long-term growth.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review corporate tax returns, ensuring accuracy and compliance with applicable laws and regulations.</p><p>• Manage and reconcile general ledger accounts to maintain accurate financial records.</p><p>• Process and review journal entries, ensuring proper documentation and adherence to accounting standards.</p><p>• Oversee and ensure timely and accurate sales tax filings and payments.</p><p>• Assist in month-end and year-end closing processes, including account reconciliations and financial reporting.</p><p>• Collaborate with internal teams to address accounting discrepancies and support financial audits.</p><p>• Analyze financial data to identify trends, variances, and areas for improvement.</p><p>• Maintain accurate and organized financial documentation for audit and reporting purposes.</p><p>• Stay updated on changes in tax laws and regulations to ensure compliance.</p><p>• Provide support in special projects and other finance-related tasks as assigned.</p>
<p>Are you a Tax Manager looking for your next home? Would you like to be part of a fast growing/great culture company? Do you like doing a variety of tax work including lots of fun projects? If so, we are working with one of our biopharma clients in Montgomery County on a fantastic Tax Manager role. This is a wonderful opportunity to be part of a growing tax department where you can be value added. This role is crucial in managing a wide range of areas related to tax compliance and planning projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage US federal and state income and quarterly estimate process, ensuring accuracy and regulatory adherence.</p><p>• Manage the computation of the global tax provision for income taxes pursuant to ASC 740 for domestic and foreign subsidiaries.</p><p>• Manage a wide array of federal, state, and international tax special projects, including transfer pricing and research tax credit studies, analyzing tax planning alternatives, evaluating business and operational impacts, and determining compliance requirements</p><p>• Manage the Company’s tax compliance and planning related to employee benefits and executive compensation, including for equity-based compensation and for state-by-state sourcing and reporting</p><p>• Oversee the sales tax exemption certificate process to ensure proper management and compliance.</p><p>• Manage foreign income tax provisions for local statutory financial statements and corporate income tax filings.</p><p>• Manage the Company’s tax compliance and planning related to employee benefits and executive compensation.</p><p>• Manage fixed asset tax analysis and reporting.</p><p>• Develop and maintain a detailed understanding of the company’s operations for purposes of preparing analysis, memos, and other documentation necessary to support the Company’s federal, state, and local income tax compliance, provision, and planning.</p><p>• Evaluate state and local tax opportunities, incentives, and risks by developing an in-depth understanding of the company’s operations.</p><p>• Provide tax compliance and planning support for employee benefits and executive compensation, including equity-based compensation and payroll sourcing.</p><p>• Coordinate outsourced federal, state, and local income tax compliance processes.</p><p>• Assist in preparing and reviewing annual income tax provision calculations and financial statement disclosures in accordance with ASC 740.</p><p>• Prepare and present tax considerations and conclusions to senior leadership, ensuring clear communication and strategic alignment.</p><p><br></p><p>The ideal candidate for this Tax Manager role will have 6+ years of tax experience in corporate or partnership if you have your CPA or MS/MBA or 8+ years if you have your BS in Accounting, as well as 2+ years of supervisory experience and ASC 740 experience. The comp range for this position is 130K-160K + bonus + equity and full benefits. To apply to this Tax Manager role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>We are looking for a skilled Procurement Analyst to join our client's team in Baltimore, Maryland. In this role, you will serve as a critical link between procurement efforts and various internal departments, including executive leadership, engineering, sales, and manufacturing. Your expertise will be essential for managing high-value programs and ensuring efficient project execution while maintaining strong vendor relationships.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams during the bidding phase to develop procurement strategies and plans.</p><p>• Evaluate contract specifications and bills of materials to identify and prequalify suitable vendors.</p><p>• Analyze vendor quotes to ensure scope completeness and negotiate agreements to secure optimal terms.</p><p>• Facilitate the transition of procurement documents and knowledge from the bidding phase to project teams.</p><p>• Incorporate market intelligence, such as pricing trends and logistical considerations, into procurement strategies.</p><p>• Review and interpret contracts, drawings, specifications, and project schedules to ensure procurement alignment.</p><p>• Travel to project sites, manufacturers, and vendors as necessary to oversee procurement processes.</p><p>• Identify opportunities for cost savings and alternative solutions, including material and labor efficiencies.</p><p>• Monitor evolving compliance requirements and adjust procurement plans accordingly.</p><p>• Manage post-award procurement implementation to align with project objectives.</p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p><strong>About the Role:</strong></p><p> We’re looking for a proactive and customer-focused <strong>Collections Specialist</strong> to join our team. This individual will be responsible for managing past-due accounts, maintaining positive client relationships, and ensuring timely collection of outstanding balances. The ideal candidate has strong communication skills, attention to detail, and the ability to problem-solve while maintaining professionalism and empathy.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone, email, and written correspondence</li><li>Negotiate and set up payment arrangements while maintaining positive customer relationships</li><li>Research and resolve billing discrepancies or disputed charges</li><li>Maintain accurate records of all collection activity in the system</li><li>Collaborate with the accounting and sales teams to address payment issues</li><li>Monitor aging reports and identify high-risk accounts</li><li>Escalate unresolved accounts to management or third-party collection agencies as needed</li><li>Ensure compliance with all company policies and collection regulations (FDCPA and state laws)</li></ul><p><br></p>
<p>We are looking for an experienced VP of Operations to join our team in Baltimore, Maryland, within the financial services industry. This role requires a highly skilled leader to oversee and manage critical operational functions, ensuring excellence in service delivery and regulatory compliance. As this is a long-term contract position, you will play a pivotal role in driving efficiency and innovation in banking operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development, deployment, and maintenance of electronic and cash management-based banking products and services.</p><p>• Collaborate with account and business development teams to support the sales and onboarding of electronic banking solutions, while providing training to internal teams.</p><p>• Supervise departmental operations, manage staff, and oversee vendor relationships to ensure seamless workflow and compliance.</p><p>• Analyze dormant accounts to ensure adherence to escheatment laws and internal procedures.</p><p>• Coordinate the processing of returned mail and manage skip tracing functions, ensuring accurate documentation and secure record storage.</p><p>• Research and respond to subpoenas, legal inquiries, and customer concerns with professionalism and efficiency.</p><p>• Ensure regulatory compliance across all banking activities and prepare documentation for federal and state examinations as well as external audits.</p><p>• Identify and implement workflow and system enhancements to boost operational efficiency and address gaps in Electronic, Deposit, and Loan Operations.</p><p>• Participate in product development initiatives, ensuring alignment with operational capabilities and integration with other departments.</p><p>• Serve as a key member of organizational committees, providing expertise on operational initiatives and technology integration.</p>
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
