<p>Our client in the transportation industry is seeking a highly organized Dispatcher to serve as the primary point of contact. The <strong>Dispatcher</strong> is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li><li>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</li><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul><p><br></p>
We are looking for a detail-oriented Dispatcher to join a logistics team in Baltimore, Maryland. This contract opportunity with potential for a permanent position is ideal for someone who enjoys coordinating daily transportation activity, managing high volumes of order documentation, and keeping operations organized in a fast-paced environment. The role combines routing support, data entry, and driver communication while using internal software tools to keep deliveries and pickups on track.<br><br>Responsibilities:<br>• Coordinate daily delivery and pickup routes by reviewing incoming order paperwork and assigning transportation details accurately.<br>• Organize, sort, and process order tickets so materials can be staged correctly and tracked throughout the workflow.<br>• Enter shipment, routing, and pickup information into dispatch and warehouse systems with a high level of accuracy.<br>• Update coded ticket details and maintain complete records to support smooth warehouse and driver operations.<br>• Communicate with drivers during the shift to review route activity, paperwork, and end-of-day dispatch needs.<br>• Use Microsoft Word, Excel, and internal logistics platforms to manage documentation and support scheduling tasks.<br>• Work closely with supervisors and team members to keep routing priorities aligned with operational demands.<br>• Learn company procedures and internal systems, including dispatch and warehouse software, through on-the-job training.