We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes.<br><br>Responsibilities:<br>• Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability.<br>• Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications.<br>• Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting.<br>• Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs.<br>• Oversee system administration for Infor and Syteline, including finite supply chain and user support.<br>• Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements.<br>• Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes.<br>• Administer Rhythm eComm systems, including credit card integration for Syteline.<br>• Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.