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2 results for Help Desk in Edgewood, MD
- York, PA
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.<br><br>Responsibilities:<br>• Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site.<br>• Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards.<br>• Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes.<br>• Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.<br>• Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices.<br>• Guide users on effective use of workstations, software applications, and the local network environment through informal training and support.<br>• Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed.<br>• Support additional business applications and software platforms as operational needs evolve.<br>• Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
- 2026-10-15T00:00:00Z
- Wilmington Nt, DE
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Wilmington, Delaware. This Long-term Contract position focuses on resolving day-to-day hardware, software, and operating system issues while delivering a positive support experience. The role is ideal for someone who can diagnose common technical problems efficiently, manage service requests with care, and support a stable Microsoft Windows environment.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.<br>• Investigate and resolve service desk tickets promptly, ensuring accurate updates and clear communication throughout the support process.<br>• Support user account access and directory-related tasks within Active Directory, including routine administration and troubleshooting.<br>• Diagnose basic hardware, software, and operating system problems and apply practical solutions to restore productivity.<br>• Maintain and support Microsoft Windows 10 devices to ensure reliable performance across the user environment.<br>• Document incidents, resolutions, and recurring issues to improve service quality and knowledge sharing.<br>• Escalate more complex technical matters when necessary while coordinating effectively with other support teams.
- 2026-10-29T00:00:00Z