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2 results for Help Desk in Edgewood, MD
- Baltimore, MD
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
- 2026-09-22T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 24.7 - 28.6 USD / Hourly
- We are looking for an experienced Help Desk Analyst II to support day-to-day technology needs for a mission-driven healthcare and social assistance organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who is comfortable providing onsite support, resolving a wide range of end-user issues, and delivering excellent service to employees with varying levels of technical ability. The role focuses on troubleshooting modern workplace tools, maintaining smooth operation of conference room technology, and ensuring timely ticket resolution in a fast-paced environment.<br><br>Responsibilities:<br>• Provide onsite technical support for staff by diagnosing and resolving hardware, software, account access, and workstation issues across Windows 11, Linux, and Microsoft-based environments.<br>• Manage incoming service requests through Zendesk, prioritize issues appropriately, and resolve Tier I and Tier II incidents while escalating more advanced problems when necessary.<br>• Support Office 365 applications, Okta single sign-on access, and other cloud-based business tools to keep employees productive and secure.<br>• Maintain and troubleshoot Zoom-enabled conference room systems, including collaboration technology such as Neat and Poly devices, to ensure reliable meeting experiences.<br>• Assist users with content access and collaboration platforms, including cloud document management tools, while promoting efficient day-to-day usage.<br>• Work closely with a small technology team to deliver responsive service, share updates on recurring issues, and contribute to consistent support practices.<br>• Communicate clearly with users of different technical backgrounds, providing patient guidance and practical solutions that improve the overall support experience.<br>• Document troubleshooting steps, resolutions, and escalation details accurately within the ticketing system to support visibility and knowledge sharing.
- 2026-10-07T00:00:00Z