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2 results for Help Desk in Edgewood, MD

Desktop Support Analyst

Penns Grove, NJ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a SECONG SHIFT (1PM - 9PM) Desktop Support Analyst to provide hands-on technical support for end-user hardware and workstation environments in Penns Grove, New Jersey. This Long-term Contract position is ideal for someone who is comfortable troubleshooting desktop equipment, supporting Apple and Dell devices, and ensuring reliable day-to-day PC operations. The role requires a practical technician who can resolve hardware issues efficiently, assist with equipment setup, and help maintain a stable onsite computing environment. Responsibilities:• Provide frontline technical assistance for desktops, laptops, peripherals, and related hardware used across the site.• Diagnose and correct workstation problems involving physical components, device connectivity, and general computer performance.• Set up, install, and organize cabling for computer equipment, monitors, docking stations, and other user technology.• Support and maintain Dell and Apple devices, including troubleshooting hardware-related incidents and coordinating replacements when needed.• Prepare, deploy, and reconfigure PCs and associated equipment for new users, relocations, and refresh activities.• Document service activity, hardware issues, and resolutions to support accurate tracking and ongoing operational continuity.• Work with internal teams to resolve escalated technical issues and ensure timely restoration of user productivity.
2026-07-07T00:00:00Z

PC Technician

Annapolis, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are looking for a skilled PC Technician to join a Long-term Contract assignment supporting a 24/7 network operations environment in Annapolis, Maryland. In this role, you will help maintain service continuity by investigating incidents, supporting customers, and assisting with the performance of critical network and communications systems. The position is well suited for someone who can balance technical troubleshooting with strong customer support while working across multiple monitoring areas and shift-based operations. This is a swing shift role. Working hours are 3pm-11:30pm EST Responsibilities:• Oversee network and system monitoring tools to detect service interruptions and respond quickly to operational alerts.• Coordinate with telecommunications providers and internal support teams to help restore impacted services as efficiently as possible.• Maintain accurate, timely incident records in the designated ticketing and incident management platforms.• Investigate routine to moderately complex network and systems issues, resolve problems within established procedures, and escalate when deeper support is needed.• Support the reliability of IP-based infrastructure, messaging platforms, and air-to-ground communication systems by identifying faults and assisting with corrective action.• Work closely with senior technicians and leadership to address customer-impacting events and contribute to service recovery efforts.• Evaluate system performance, troubleshoot recurring issues, and recommend process or tool improvements that increase operational efficiency.• Assist with deployment, configuration, maintenance, and ongoing monitoring activities across transport, datalink, and application support functions.• Participate in network solution planning and configuration activities while providing clear technical guidance to customers and business teams.• Complete cross-training across multiple operational support areas within the expected onboarding timeframe and provide coverage during weekends or holidays as required in a 24/7 environment.
2026-06-23T00:00:00Z