<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.<br><br>Responsibilities:<br>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.<br>• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.<br>• Utilize ticketing systems to track and resolve user incidents efficiently.<br>• Perform re-imaging of devices to maintain system integrity and compliance.<br>• Administer and maintain Active Directory accounts, ensuring proper access and security.<br>• Deliver remote support to assist users in resolving technical challenges.<br>• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.<br>• Collaborate with team members to deploy and manage desktop hardware and peripherals.<br>• Offer excellent customer service to address user concerns and ensure satisfaction.<br>• Stay up-to-date with evolving technologies to improve support processes and tools.
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p><strong>SOC Engineer (Security Operations Center)</strong></p><p><strong>Location:</strong> Remote (Washington, DC area preferred)</p><p><strong>Travel:</strong> Must be willing to attend quarterly in-person team meetings</p><p><strong>Clearance:</strong> Ability to obtain Public Trust (Currently held preferred)</p><p><strong>Duration: </strong>6-month contract, potential for extension or conversion. </p><p><strong>Position Overview</strong></p><p>We are seeking a skilled <strong>SOC Engineer</strong> to design and maintain Security Operations Center (SOC) data feed solutions, implement SOAR capabilities, and ensure feed health through collaboration with cross-functional teams. This role requires strong cybersecurity expertise, including network security, SIEM, incident response, and threat detection.</p><p>The SOC Engineer will also serve as a <strong>backup SOC Lead</strong>, managing escalations and providing leadership updates during critical incidents when the primary lead is unavailable.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Microsoft Sentinel Engineering:</strong> Maintain and optimize Microsoft Sentinel SIEM/SOAR solutions in alignment with client requirements, industry best practices, and federal compliance mandates.</li><li><strong>Data Integration:</strong> Configure and manage log/data feeds from diverse sources (e.g., Fluent Bit, Windows Events, M365, cloud services, endpoint/security platforms).</li><li><strong>Parsing & Normalization:</strong> Develop and refine log parsing rules using Regex, DCRs, and custom transformations for accurate and usable data in Sentinel.</li><li><strong>SOAR Development:</strong> Engineer automation and orchestration solutions using Microsoft Logic Apps, Azure Functions, and PowerShell/Python scripts to improve SOC efficiency and incident response.</li><li><strong>Threat Detection Engineering:</strong> Build, tune, and optimize analytic rules, UEBA, dashboards, and reports to enhance detection and response coverage.</li><li><strong>Collaboration:</strong> Work with network, endpoint, cloud, and IT operations teams to integrate new data sources and deliver actionable SOC capabilities.</li><li><strong>Documentation & Knowledge Transfer:</strong> Create and maintain SOC architecture documentation, onboarding guides, and automation playbooks; train SOC analysts on new tools and processes.</li><li><strong>Advisory & Improvement:</strong> Conduct gap analyses of SOC capabilities, recommend improvements, and contribute to SOC process maturity.</li><li><strong>Incident Response Support:</strong> Provide Tier 3 support and assist with complex investigations as needed.</li></ul>
<p>Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>• Create and maintain credit history records</p><p>• Assist with administrative activities</p><p>• Document daily collection activity</p><p>• Assist with ACH transactions</p><p>• Complete collection effort calls</p><p>• Daily Cash Applications</p><p>• Access and analyze credit worthiness</p><p>• Identify delinquent accounts</p><p>• Perform payment reconciliations</p><p>• Assist customer service department</p><p>• Prepare monthly customer statements</p><p>• Develop and schedule payment plans</p>
<p>We are looking for a dedicated and detail-oriented Receptionist to join a team in Downingtown, Pennsylvania. This is a Contract to permanent position, offering an opportunity to grow within the organization while providing essential front desk and administrative support. The role is flexible, with options for both permanent and part-time schedules, and requires someone with strong organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and provide a welcoming and detail-oriented atmosphere at the front desk.</p><p>• Manage a multi-line phone system, including answering inbound calls and directing them appropriately.</p><p>• Organize and maintain office records through scanning, filing, and other clerical tasks.</p><p>• Track and manage transportation-related paperwork and schedules using internal systems.</p><p>• Draft letters and other basic documents using Microsoft Word, ensuring accuracy and attention to detail.</p><p>• Assist bus drivers with administrative needs and paperwork.</p><p>• Perform general office duties, including managing supplies and other day-to-day tasks.</p><p>• Utilize Microsoft Office Suite for various administrative functions.</p><p>• Collaborate with team members to ensure smooth office operations.</p>
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
Are you an organized, detail-oriented individual with excellent communication skills and a warm, detail oriented demeanor? We are seeking a Receptionist to join a dynamic office environment where every day brings opportunities to make a lasting impression. As the first point of contact for clients, visitors, and team members, the ideal candidate will be responsible for ensuring a seamless and positive experience while contributing to the overall efficiency of the workplace. Key Responsibilities: · Greet clients, visitors, and employees with a positive, welcoming attitude. · Answer and direct phone calls in a detail oriented and courteous manner. · Manage scheduling, meetings, and conference room reservations. · Handle incoming and outgoing correspondence, including mail, email, and packages. · Maintain the overall cleanliness and organization of the front desk and lobby area. · Assist with administrative tasks such as data entry, filing, and ordering office supplies. · Provide support to various departments as needed.
<p>Our client, a prestigious international law firm, is searching for their new Manager of Accounting Operations. This visible role will support a dynamic Director, work with the finance & accounting team and have exposure to firm leadership and Partners. The role will key on overseeing accounting operations including A/P, cash and trust processes as well as the use of related technology tools and implementing efficient processes to automate and optimize the accounting operations functions. This exciting Manager of Accounting Operations position will be offered the opportunity to: </p><p> </p><ul><li>Manage the operational accounting department including the accounts payable, cash operations and trust areas as well as guiding the team to achieve department goals.</li><li>Lead the constant review and development of key accounting processes as well as design of internal controls.</li><li>As a part of a team, manage special projects and conduct analysis.</li><li>Effectively coordinate between accounting operations teams and the corporate accounting team to maintain information flow and hit reporting deadlines.</li><li>Oversee accounts payable processes and ensuring all financial obligations are met in a timely manner</li><li>Act as a key liaison to the outside accounting firm regarding the external audit process and provide supporting schedules and requested information to support the year end external audit and quarterly reviews.</li><li>Inform decision making and improve processes such as forecasting cash flow and financial performance to assist in strategic planning.</li><li>Implement and maintain trust accounting procedures to handle sensitive financial transactions.</li><li>Automate processes where possible to improve efficiency and accuracy.</li><li>Manage the accounting of team performance and providing constructive feedback.</li><li>Collaborating with other departments to ensure the accuracy of financial information and to resolve any discrepancies</li><li>Developing and implementing accounting policies and procedures in line with firm objectives.</li><li>Perform ad hoc projects for senior management as assigned.</li></ul><p><br></p><p>Our client offers medical benefits as part of their overall compensation package.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington, DC Metro area.</p><p><br></p><p><br></p>
<p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and clients, ensuring a positive experience while maintaining the efficient operation of front desk and office activities. This position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service.<br><br>Responsibilities:<br>• Serve as the first point of contact by warmly greeting and directing guests, clients, and delivery personnel.<br>• Manage incoming calls using a multi-line phone system, ensuring calls are routed appropriately.<br>• Maintain the cleanliness and organization of the reception area to create a welcoming environment.<br>• Prepare conference rooms for meetings, including arranging seating, setting up audiovisual equipment, and ensuring supplies are available.<br>• Reset and tidy up conference rooms after meetings, including clearing dishes and rearranging furniture.<br>• Monitor and replenish office supplies, including printer materials and commonly used items in shared spaces.<br>• Provide general administrative support and assist with office organization as needed.<br>• Stock kitchen areas with snacks, beverages, and coffee supplies, ensuring essentials are readily available.<br>• Operate and unload the dishwasher regularly to maintain a clean kitchen environment.<br>• Ensure shared spaces, including the kitchen and office facilities, are kept clean, organized, and functional.
We are looking for an experienced Healthcare Litigation Associate to join our dynamic legal team in Wilmington, Delaware. This role focuses on medical malpractice and healthcare litigation cases, requiring a strong background in civil litigation and the ability to manage cases independently while collaborating with team members. The position offers an excellent opportunity to work on challenging cases and develop your expertise in healthcare law.<br><br>Responsibilities:<br>• Represent healthcare professionals and institutions in litigation matters, including medical malpractice, general liability, and human services cases.<br>• Take ownership of cases throughout all stages of litigation, from initial discovery to depositions and trial proceedings.<br>• Prepare and draft legal documents, including motions, briefs, and other necessary filings.<br>• Conduct thorough legal research and analysis to support case strategies.<br>• Defend depositions and effectively argue motions in court hearings.<br>• Collaborate with colleagues to ensure seamless case management and uphold high standards of attention to detail.<br>• Provide mentorship and guidance to less experienced attorneys and staff as needed.<br>• Meet annual billable hour requirements, starting at 1,800 hours.<br>• Maintain effective communication with clients, offering legal advice and updates on case progress.
<p><strong>Senior Project Accountant Opportunity</strong></p><p><strong>Company Overview</strong> Join an established leader that has been transforming infrastructure and communities across the DMV for decades. This organization’s body of work covers a wide range of commercial construction, including laboratory spaces, apartment buildings, schools, hotels, logistics hubs, manufacturing sites, local government buildings, and office renovations. Their culture focuses on building relationships, professional growth, and sustainable progress—viewing each project as a chance to cultivate trust and create long-term impact.</p><p><strong>Role Introduction</strong> We are seeking a Senior Project Accountant to support various project teams and accounting leadership, driving financial integrity and compliance over numerous concurrent construction initiatives. This position interacts with diverse internal and external stakeholders and is best suited to individuals who excel in a collaborative, communicative environment.</p><p><strong>Primary Duties</strong></p><ul><li>Oversee the complete billing cycle while maintaining compliance, utilizing accounting platforms.</li><li>Assemble and audit documentation for project owner invoicing, upholding detail accuracy.</li><li>Carefully monitor and address risk factors, ensuring ongoing adherence to insurance requirements specific to defaults.</li><li>Assist project leadership with detailed tracking of expenditures and development of budget reporting tools for current jobs.</li><li>Validate certified payroll submissions to confirm conformance with relevant regulations and standards.</li><li>Prepare and distill financial project data, generating actionable reports for team use in the field.</li><li>Employ a variety of software applications to efficiently complete daily assignments.</li><li>Carry out other duties or engage in special projects in line with business needs.</li></ul>
<p>Client within the construction industry seeks a Construction Project Accountant with proven experience handling project billing, subcontractor payments and job costing. This role will be responsible for generating project schedules, processing contractor billings, reviewing supplier invoices, maintaining supplier documentation, investigating project variances, assisting with change orders, preparing financial reports, analyzing project profitability, providing billing structures, and review project expenses. This Construction Operations Manager must have strong knowledge of construction-related accounting software, solid communication skills, and excellent time management abilities. </p><p><br></p><p>How you will make an impact</p><p>· Bid, implement, and negotiate annual maintenance contracts</p><p>· Review and execute blueprints</p><p>· Create and monitor project accounts</p><p>· Coordinate with general contractors</p><p>· Verify project budgets</p><p>· Provide profit analysis reports to management</p><p>· Compile monthly project reconciliations</p><p>· Maintain documentation for compliance</p><p>· Project Analysis</p><p>· Ensure compliance with local and state codes</p><p>· Ad hoc projects as requested</p>
<p>We are looking for an experienced Accounting Manager to join our team in Washington, District of Columbia. In this long-term contract role, you will oversee complex financial processes, ensuring accuracy and compliance with regulatory requirements. Your expertise will drive the efficient handling of bond and mortgage transactions, reconciliation tasks, and audit preparation.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and record monthly financial transactions based on trustee data and bond or mortgage documentation.</p><p>• Reconcile general ledger accounts with bond, mortgage, escrow schedules, and trustee bank accounts.</p><p>• Collaborate with the controller to prepare year-end accrual entries for bond interest, mortgage interest, and investment income.</p><p>• Maintain accurate and up-to-date records for Single Family Program loans to meet both internal and external reporting needs.</p><p>• Conduct monthly bank reconciliations to ensure financial accuracy.</p><p>• Process transactions related to loan funding, credit line draws and repayments, write-offs, and reimbursements.</p><p>• Resolve discrepancies in trial balance</p><p>• Perform monthly, quarterly, and annual financial closing procedures with precision.</p><p>• Support audit activities by preparing necessary financial documentation.</p>
<p>Our client, an international real estate company is looking for a couple of divisional Controllers to oversee financial operations and accounting processes within a couple different real estate divisions. This role involves managing accounting records, supervising staff, and ensuring compliance with industry standards and legal agreements. The ideal candidate will bring extensive experience in commercial real estate accounting and leadership to drive accuracy and efficiency across all financial activities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the preparation and maintenance of accounting records for assigned projects and entities, ensuring accuracy and compliance.</p><p>• Supervise and develop accounting staff, providing training and guidance to support their growth and attention to detail.</p><p>• Collaborate with internal teams and external parties to ensure effective communication and coordination of financial matters.</p><p>• Manage treasury functions, including bank reconciliations, cash flow projections, and contribution/distribution calculations.</p><p>• Review and approve funding requests, reserves, and write-offs in line with governing agreements.</p><p>• Ensure compliance with legal documents such as loan agreements, joint venture contracts, and property management agreements.</p><p>• Conduct thorough reviews of general ledger entries, monthly and quarterly financial reports, and accounting memos for new or complex items.</p><p>• Maintain and enforce internal controls to preserve asset integrity and reliability of accounting records.</p><p>• Administer audits, including financial statement preparation and internal controls assessments.</p><p>• Provide oversight on tax projections and preparation, ensuring timely and accurate submissions.</p><p><br></p><p>The ideal candidate for these Controller roles will have an active CPA, 6+ years of commercial real estate accounting experience (mixed-use and industrial), forecasting/budgeting, joint ventures, financial statement preparation, strong supervisory skills and the ability to be in an office in DC 3 days/week. Comp range 140-175K + 20% bonus. To apply to this Controller role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p>
We are looking for a detail-oriented Client Intake Specialist to join our team in Wilmington, Delaware. In this long-term contract role, you will play a pivotal part in managing client communication, legal documentation, and case preparation processes. This position demands exceptional organizational skills, a proactive approach to deadlines, and the ability to work collaboratively with various teams.<br><br>Responsibilities:<br>• Respond promptly to client inquiries and provide attentive assistance.<br>• Coordinate and track client correspondence, ensuring consistent and accurate communication.<br>• Order, review, and maintain client medical records to compile evidence required for cases.<br>• Manage and track critical client deadlines, including statutes of limitations and discovery timelines.<br>• Prepare and respond to discovery requests, including interrogatories, Plaintiff Fact Sheets, and related forms.<br>• Collaborate with the Client Service Specialist team to support efficient client management.<br>• Work closely with the litigation team to ensure that client files meet filing and trial requirements.<br>• Conduct legal research using tools such as Westlaw, LexisNexis, and public-access resources.<br>• Utilize Microsoft Word and Excel for project management and documentation.<br>• Ensure compliance with all discovery deadlines and address any deficiencies effectively.
