<p>Financial Services company seeks an Executive Assistant with prior experience working within a financial institution supporting executives. This Executive Assistant will provide a high-level of administrative support while preparing correspondence/reports/presentations, maintaining executive schedules, screening and prioritizing emails/calls/requests, managing expense reports, coordinating logistics for meetings/events/conferences, and supporting project management efforts by tracking deadlines, deliverables, and progress. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications.</p><p> </p><p>What you get to do daily</p><p>· Coordinate executive communications</p><p>· Prepare internal and external corporate documents</p><p>· Calendar Management</p><p>· Prepare weekly reports</p><p>· Draft meeting agendas</p><p>· Distribute incoming mail/packages</p><p>· Travel Arrangements</p><p>· Order and maintain inventory of office supplies</p><p>· Assist with property management activities</p><p>· Benefit Administration</p><p>· Assist with accounts payable/receivable transactions</p><p>· Special errands as needed</p>
<p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Calendar Management</p><p>· Prepare financial statements and reports</p><p>· Draft internal/external correspondence</p><p>· Generate travel arrangements & itineraries </p><p>· Perform clerical research</p>
<p>We have partnered with a successful organization on their search for a thorough Sr. Payroll Specialist with proven experience processing multi-state payroll for hourly and salaried employees. In this role, you will maintain employee payroll records, data entry of payroll transactions, process payroll garnishments, assist with cost analysis, reconcile payroll data, provide audit support, assist with payroll discrepancies, and coordinate with HR on employee tax updates. This candidate must have knowledge of payroll, wage and tax laws, and have the ability to multi-task time sensitive confidential request.</p><p> </p><p>Major Responsibilities</p><p>· Enter and process payroll data</p><p>· Assist with general accounting tasks</p><p>· Prepare financial statements</p><p>· Coordinate with HR on compliance regulations</p><p>· Handle incoming payroll call inquiries</p><p>· Benefit Deductions</p><p>· Reconcile payroll data</p><p>· Process payroll calculations</p><p>· Assist with payroll discrepancies</p><p>· Prepare weekly/monthly payroll reports</p>
<p>We have partnered with a successful organization on their search for a thorough Sr. Payroll Specialist with proven experience processing multi-state payroll for hourly and salaried employees. In this role, you will maintain employee payroll records, data entry of payroll transactions, process payroll garnishments, assist with cost analysis, reconcile payroll data, provide audit support, assist with payroll discrepancies, and coordinate with HR on employee tax updates. This candidate must have knowledge of payroll, wage and tax laws, and have the ability to multi-task time sensitive confidential request.</p><p> </p><p>Major Responsibilities</p><p>· Enter and process payroll data</p><p>· Assist with general accounting tasks</p><p>· Prepare financial statements</p><p>· Coordinate with HR on compliance regulations</p><p>· Handle incoming payroll call inquiries</p><p>· KPI Reporting</p><p>· Reconcile payroll data</p><p>· Process payroll calculations</p><p>· Assist with payroll discrepancies</p><p>· Prepare weekly/monthly payroll reports</p>
<p>Robert Half has teamed up with a company within the transportation industry on their search for a bilingual Spanish speaking, Accounting Manager/Controller. This role will consist of overseeing and managing the financial activities and accounting functions of the corporation along with: preparing and analyzing financial statements, developing revenue generating budgeting processes, supervising the accounting team, monitoring cash flow, overseeing the month-end close process, managing accounts payable/receivable transactions, entering general ledger activities, preparing monthly financial reports, reviewing cost analysis, analyzing variances, assisting with cash flow projections, and ensuring compliance with regulatory requirements and reporting standards. We are looking for an Accounting Manager/Controller with solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Provide financial forecast and projections</p><p>· Oversee and manage the general accounting functions</p><p>· Perform financial modeling and analysis</p><p>· Develop and monitor internal controls to ensure the integrity of financial data</p><p>· Prepare and analyze monthly, quarterly, and annual financial reports</p><p>· Cash Flow Analysis</p><p>· Prepare financial reports/statements</p><p>· Streamline financial workflows</p><p>· Provide documentation to external auditors</p><p>· Manage month-end/year-end audits</p><p>· Evaluate and improve accounting processes for efficiency and scalability</p>
<p>Our client within the academia field seeks a thorough, Executive Assistant/Business Manager with proven experience working in an operations role while supporting C-level executives. In this role, the Executive Assistant/Business Manager will be responsible for providing a high level of support by completing administrative tasks such as: organizing travel, maintaining calendars, drafting internal and external correspondence, placing catering orders, assisting with budgets, preparing expense reports, and providing a high-level of customer service. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications.</p><p> </p><p>What you get to do daily</p><p>· Coordinate executive communications</p><p>· Prepare internal and external corporate documents</p><p>· Calendar Management</p><p>· Prepare weekly reports</p><p>· Draft meeting agendas</p><p>· Distribute incoming mail/packages</p><p>· Travel Arrangements</p><p>· Order and maintain inventory of office supplies</p><p>· Assist with property management activities</p><p>· Record meeting minutes</p><p>· Credit Card Reconciliations</p><p>· Special errands as needed</p>
<p>Robert Half is on the hunt for a Consulting Assistant who can bring a dynamic energy to our dynamic client's team. We value positivity, problem-solving skills and meticulous attention to detail. If you're hard-working, organized and compassionate, looking for an entry-level opportunity where you can make an actual impact in workplaces nationwide, this could be for you.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide day-to-day administrative and project support to a team of consultants, ensuring smooth operations.</li><li>Create impactful PowerPoint presentations for executive-level audiences.</li><li>Document detailed notes during client meetings to capture key insights and action items.</li><li>Collaborate with consultants to develop reports, such as focus group summaries, executive summaries, and data analyses.</li><li>Accompany Senior Consultants on client visits, with travel required up to 15% of the time.</li><li>Engage in cross-functional training across departments, including sales, marketing, and consulting, to broaden expertise.</li></ul>
<p>Innovative firm located in Northern Delaware Area is looking to staff a highly organized, proactive, and detail-oriented Office Manager to oversee day-to-day administrative operations. In this role, you will assist with data entry, drafting email correspondence, assisting with maintaining vendor records, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>· Assist with administrative support</p><p>· Data Entry/Scanning/Phones</p><p>· Process vendor invoices and payments</p><p>· Organize office operations and procedures</p><p>· Compliance Management – HIPAA/OSHA</p><p>· Maintain internal file/record keeping system</p><p>· Calendar Management</p><p>· Handle incoming and outgoing mail/packages</p><p>· Assist with marketing projects as needed</p><p>· Support budgeting and bookkeeping procedures</p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Wilmington Delaware client seeks an Office Assistant with construction and union experience. This Office Assistant will organize files, schedule appointments, acts as receptionist, sort and distribute communications, and assist with administrative support tasks. If you’re an enthusiastic, outgoing, organized individual, this Office Assistant role may be perfect for you!</p><p><br></p><p>Primary Duties</p><p>· Answer incoming calls</p><p>· Data entry of legal documents</p><p>· Schedule appointments/Calendar Management</p><p>· Timely email correspondence</p><p>· Handle incoming/outgoing mail</p><p>· Prepare and file internal documents</p><p>· Assist the Accountant with projects when needed</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Incredible opportunity to join a stable company as a HR Generalist. In this role, the HR Generalist will be responsible for enforcing company policies and practices, maintaining compliancy, coordinating recruiting efforts, assisting with training and development, tracking application/interview status, conducting new hire onboarding, assisting with annual audits, owing the administration of the company’s compensation and benefit plans, handling 401K compliancy, monitor and track employee PTO, and processing multi-state correspondence for unemployment and disability. The ideal candidate for this role should have thorough understanding of general human resources policies/procedures, employment-related laws and regulations and the ability to multitask and pivot in a fast-paced environment. </p><p> </p><p>What you get to do daily</p><p>· Handle internal employment-related inquiries</p><p>· Benefits Administration/Enrollment</p><p>· Full-Cycle Recruitment</p><p>· Implement new hire orientation</p><p>· Conduct employee performance reviews</p><p>· Implementing best practices/human resource policies</p><p>· Handle employee grievance issues</p><p>· Employee engagement </p><p>· Maintain knowledge of new technologies in human resources</p><p>· Payroll Processing</p><p>· Ensure compliance with local, state, and federal employment laws</p><p>· Maintain employee files and records</p>
<p>Incredible opportunity to join a stable company as a HR Generalist. In this role, the HR Generalist will be responsible for enforcing company policies and practices, maintaining compliancy, coordinating recruiting efforts, assisting with training and development, tracking application/interview status, conducting new hire onboarding, assisting with annual audits, owing the administration of the company’s compensation and benefit plans, handling 401K compliancy, monitor and track employee PTO, and processing correspondence for unemployment and disability. The ideal candidate for this role should have thorough understanding of general human resources policies/procedures, employment-related laws and regulations and the ability to multitask and pivot in a fast-paced environment.</p><p> </p><p>Responsibilities:</p><ul><li>Process bi-weekly payroll with precision while maintaining confidentiality.</li><li>Ensure adherence to U.S. and Delaware labor laws, including wage and hour regulations.</li><li>Offer bilingual support in English and Spanish to employees and management.</li><li>Address employee relations concerns, support performance management, and provide guidance on HR policies.</li><li>Maintain accurate organizational and payroll records to support audits and reporting requirements.</li><li>Oversee compliance with workplace safety standards, including injury reporting and related HR procedures.</li><li>Collaborate with leadership to align HR practices with business objectives.</li><li>Facilitate onboarding processes, manage benefits administration, and enhance internal communication channels.</li></ul>
<p>Robert Half has partnered with a high-quality service provider on their search for a success-driven, Commercial Pest Control Salesperson who can serve as a trusted advisor and help maintain safe, sanitary, and compliant environments. This candidate will develop and build strong business relationships, manage customer inquiries, resolve complaints, create revenue generating growth opportunities, research product abilities/services, and ensure complete customer satisfaction and professional customer support. The ideal candidate for this role must be detail-oriented, organized, possess great problem-solving skills, and has excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><ul><li>Prospect, identify, and develop new commercial accounts</li><li>Conduct site inspections to assess customer needs</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed monthly and annual sales targets and performance metrics</li><li>Negotiate contract terms and conditions</li><li>Maintain accurate records of sales activities, pipeline, and client interactions</li><li>Stay knowledgeable about industry trends and regulatory requirements</li><li>Identify new sales strategies to increase revenue goals</li><li>Assist with ad hoc projects as needed</li></ul>
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>Robert Half has teamed up with a thriving, financial services client on their search for a thorough, Risk Manager with proven experience conducting risk assessments. As the Risk Manager, you will access the company’s risk exposure and identify mitigating risks within the organization as well as conduct thorough scenario analyses to understand the impact of identified risks on the organization, collaborate with internal departments on the company’s risk profile, oversee compliance, assist with special projects on model risk management, and support the operational risk management team as needed. The ideal candidate for this role should have prior experience in risk management, compliance or related fields.</p><p><br></p><p>The duties as a Risk Manager are:</p><p>· Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company</p><p>· Performing a risk evaluation: Evaluating the organization’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements</p><p>· Establishing the level of risk the company are willing to take</p><p>· Preparing risk management and insurance budgets</p><p>· POC for internal departments regarding risk exposure</p><p>· Implementing health and safety measures, and purchasing insurance</p><p>· Conduct policy and compliance audits</p><p>· Maintaining records of insurance policies and claims</p><p>· Reviewing any new major contracts or internal business proposals</p><p>· Building risk awareness amongst staff by providing support and training within the company</p>
<p>We have partnered with a private management firm on their search for an Accounting Manager with proven treasury experience. This candidate will be responsible for reviewing trust statements, preparing annual budgets, monitoring daily cash flow, processing and coding vendor invoices, managing the month end close process, performing general ledger analysis, and completing account reconciliations. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multitask while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Maintain general ledger accounts</p><p>· Invoice Processing</p><p>· Account Reconciliation</p><p>· Manage month-end/year-end audits</p><p>· Monitor daily cash liquidity</p><p>· Account Analysis</p><p>· Spreadsheet Maintenance</p><p>· Prepare financial statements/reports</p>
<p>Financial Services company located in the Wilmington Delaware area is looking to staff a Sr. Trust Tax Accountant with a strong background in trust taxation, including preparation, review, and planning. In this role, you will prepare federal and state income tax returns, review W8/W9s, provide tax projections, oversee tax staff, research tax issues/inquiries in reference to the tax implications of actual or proposed trust activity, coordinate with tax department on development initiatives and transactions, identify tax risks, maintain fixed assets, and coordinate tax planning activities. The ideal Senior Trust Tax Accountant should preferably have public accounting experience, hold a CPA, and proven knowledge of federal, state, and local tax laws.</p><p> </p><p>What you get to do daily</p><p>· Prepare federal, state, and local tax returns</p><p>· Ensure compliance with tax laws</p><p>· Create tax strategies</p><p>· Maintain confidentiality of financial data</p><p>· Review complex tax returns</p><p>· Analyze tax account reconciliations</p><p>· Identify tax discrepancies</p><p>· Implement best practices</p><p>· Maintain positive client relationships</p><p>· Stay abreast of current tax laws</p>
We are looking for an experienced Staff Accountant to join our team in New Castle, Delaware. This role is ideal for a detail-oriented individual who excels in corporate tax preparation and financial reporting. You will play a crucial part in ensuring accurate accounting processes and compliance with tax regulations.<br><br>Responsibilities:<br>• Prepare and file corporate tax returns, ensuring compliance with all relevant regulations.<br>• Manage sales tax filings and address any related inquiries.<br>• Record and reconcile journal entries to maintain accurate financial records.<br>• Oversee the general ledger to ensure all accounts are balanced and properly documented.<br>• Assist with financial statement preparation, providing accurate and timely reports.<br>• Conduct regular audits to identify discrepancies and implement corrective measures.<br>• Collaborate with internal teams to streamline accounting processes and improve efficiency.<br>• Analyze financial data to support decision-making and strategic planning.<br>• Ensure adherence to accounting standards and company policies.<br>• Provide support during tax audits and regulatory reviews.
<p>PRIMARY DUTIES AND ACCOUNTABILITIES</p><p>• Support and participate in the monthly financial statement close process for Business Unit or functional area of responsibility, ensuring that all financial transactions are recorded accurately and timely as well as analyzing and reviewing financial statements and variances. Consult and liaise with operating unit finance personnel on accounting issues. (40%)</p><p>• Prepare, review and analyze account reconciliations for companies and/or designated functions within Business Unit or functional area of responsibility. Ensure compliance with Sarbanes-Oxley control requirements. (20%)</p><p>• Prepare the monthly reporting packages, including analysis of current actual results to prior period actual results for use in internal and external reporting. Assists in the accounting, analysis and budgeting of various accounts in coordination with FP& A. (20%)</p><p>• Interact with internal and external auditors, Controller's Group and Business Units as required to accomplish goals. (10%)</p><p>• Assist, as needed, in special projects and the implementation of changes in FASB/GAAP. (10%)</p><p><br></p><p>JOB SCOPE</p><p>• Perform day-to-day activities associated with the monthly financial statement close process.</p><p>• Ensure financial transactions are recorded accurately and timely.</p><p>• Proactively notify Principal, Manager or Director of any accounting/reporting issues or concerns.</p><p>• Work closely with other departments and Business Units regarding accounting activities.</p><p>• May participate in planning processes at project and departmental level.</p><p>• Work under minimal supervision.</p><p>• Position, at times, may require overtime, weekend work and limited travel.</p><p>Qualifications</p><p>MINIMUM QUALIFICATIONS</p><p>• Bachelor's degree in Accounting or equivalent</p><p>• 2-4 years of related experience</p><p>• Demonstrated technical knowledge and understanding of Accounting theory, principles, practices and regulations including FASB/GAAP and SOX compliance</p><p>• Understands requirements for documentation in work papers, disclosures and memos; demonstrated ability to document a broad range of technical issues</p><p>• Demonstrated successful use of technology to improve process efficiency</p><p>• Demonstrated project management skills</p><p>• Commitment to highest standards of quality and integrity</p><p>• Exude a high degree of professionalism and treats others with respect</p><p><br></p><p>PREFERRED QUALIFICATIONS</p><p>• MBA with a concentration in Accounting or Finance</p><p>• CPA</p><p>• Public Accounting expertise</p><p>• Regulatory/utility/FERC/SEC reporting or energy industry experience</p>
<p>One of our thriving clients is looking to add an External Financial Reporting Manager to their successful finance team. This candidate should have strong data analysis, systems and operations improvement experience as they will be responsible for the reporting and financial analysis process including preparing financial statements and reports, reviewing SEC filings, fixed asset management, grant accounting, budget management, and assist with process improvement and internal control guidelines. This External Financial Reporting Manager will also oversee international business units. The ideal candidate for this role should have strong technical accounting abilities, high attention to detail, and an analytical mindset.</p><p><br></p><p>How you will make an impact</p><p>· Generate monthly, quarterly financial reports & statements</p><p>· Oversee SEC and FERC reporting</p><p>· Prepare quarterly earnings communications</p><p>· Coordinate internal and external audits</p><p>· Build and establish strong client relationships</p><p>· Complete trend and variance analysis</p><p>· Perform financial forecasting</p><p>· Monitor Compliance</p><p>· Recommend areas for revenue generation</p><p>· Assist with ad hoc projects</p>
<p>Are you looking for a growing finance role? Robert Half has partnered with a client on their search for a Staff Accountant with proven project management expertise. In this role, you will be responsibilities for handling day-to-day general accounting operations such as: assisting with accounts payable/receivable activities, handling SOX compliance, reviewing general ledger accounts, monitoring expense reporting, preparing journal entries, assisting with bank reconciliations, and participating in the development and tracking of budgets. The ideal candidate for this role should have great problem-solving skills, excellent time-management and strong budgeting/forecasting abilities that will ensure revenue generation.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Month End/Year End Close</p><p>· General Ledger Maintenance</p><p>· Budgeting & Forecasting</p><p>· Account Reconciliation</p><p>· Daily, Weekly, Monthly Financial Reporting </p><p>· Variance Analysis</p><p>· Assist with annual audit</p>
<p>Robert Half has partnered with a stable client on their search for a Staff Accountant with SEC reporting experience. The responsibilities for this Staff Accountant role consist of handling general accounting operations such as: assisting with accounts payable/receivable activities, reviewing general ledger accounts, creating/processing invoices, preparing financial reports, assisting with financial research, maintaining internal controls, providing administrative support, and collaborating with financial resources/vendors as needed. The ideal candidate for this role should have possess great day-to-day accounting abilities in compliance with legal industry standards and firm policies. We are looking for someone with strong problem-solving skills, and can maintain accurate financial records and contribute to the overall financial health of the firm.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Prepare and maintain general ledger entries and reconciliations</p><p>· Process accounts payable/receivable transactions</p><p>· Manage time and billing data, including attorney billable hours</p><p>· Reconcile bank accounts/financial statements/tax returns</p><p>· Perform monthly profit and loss analysis</p><p>· Document asset, liability, revenue expenses</p><p>· Prepare financial reports for management and partners as needed</p>
<p>Reputable, financial services firm seeks a Portfolio Assistant with proven expertise handling investments and financial models. This role will involve, overseeing trade transactions, account reconciliations, preparing client annual reviews, managing portfolio performance, leading a team of accounting professionals, managing the month close process, coordinating annual audits, identifying and resolving discrepancies, and interface with regulatory agencies as necessary. The ideal Portfolio Assistant for this role should have excellent analytical skills, great research abilities, and in-depth knowledge of industry trends and compliance updates.</p><p><br></p><p>Primary Responsibilities</p><p>· Analyzing financial reports</p><p>· Monitoring internal/external investments</p><p>· Account Reconciliation</p><p>· Portfolio Management</p><p>· Assist with the annual audit process</p><p>· Supervise reconciliation of investment portfolios</p><p>· Gather treasury filings as needed</p><p>· Technology Utilization</p><p>· Maintain strong client relationships</p><p>· Risk Management</p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
