<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a dedicated Customer Service Representative II to join our team in Baltimore, Maryland. In this role, you will handle inbound inquiries, assist customers with various concerns, and utilize specialized software to ensure high-quality service. This is a long-term contract position offering an excellent opportunity to grow your expertise while contributing to customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls promptly and professionally, addressing customer inquiries with accuracy.</p><p>• Guide customers through benefit functions and housing-related concerns, ensuring clarity and compliance.</p><p>• Utilize CRM and customer service software to document interactions and manage client information effectively.</p><p>• Collaborate with team members to resolve complex issues and improve service delivery.</p><p>• Maintain a strong understanding of financial services tools, including ADP, for seamless customer support.</p><p>• Work with Avaya CMS and other communication systems to enhance call center operations.</p><p>• Provide solutions to customer concerns by leveraging computer programs and problem-solving skills.</p><p>• Stay updated on policies and procedures to ensure accurate and compliant service.</p><p>• Contribute to a positive team environment by sharing insights and participating in regular training sessions.</p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p>We are looking for an experienced Customer Service Representative to join our team in Baltimore, Maryland. This long-term contract position is ideal for individuals passionate about delivering exceptional support and resolving customer inquiries effectively. The role involves assisting customers via inbound calls and leveraging various tools and systems to ensure a seamless service experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and resolve issues efficiently through inbound calls.</p><p>• Utilize customer service software and CRM systems to document and manage interactions.</p><p>• Provide detailed information about benefits, programs, and services to assist customers.</p><p>• Ensure compliance with Fair Housing laws and Low Income Tax Credit Housing regulations.</p><p>• Collaborate with team members to address complex customer concerns.</p><p>• Operate Avaya CMS and other call center tools to manage call flows effectively.</p><p>• Maintain accurate records and documentation using computer programs.</p><p>• Deliver clear communication and follow-up to ensure customer satisfaction.</p><p>• Assist customers with financial services inquiries in alignment with company policies.</p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>We are seeking a Customer Experience Specialist to ensure customer satisfaction by providing information, troubleshooting issues, and delivering an outstanding client experience. Serve as a liaison between customers and our internal teams.</p><p><br></p><ul><li>Serve as a primary point of contact for customer inquiries by phone, email, or chat</li><li>Resolve customer issues efficiently and professionally</li><li>Log, track, and escalate tickets using CRM platforms</li><li>Provide product or service information and educate customers on offerings</li><li>Collect and document customer feedback to support service improvements</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Representative II to join our team on a long-term contract basis in Baltimore, Maryland. In this role, you will serve as a critical point of contact for customers, ensuring their needs are addressed with professionalism and accuracy. You will play a key role in handling vehicle impoundment processes, resolving disputes, and maintaining compliance with city and state regulations.<br><br>Responsibilities:<br>• Guide customers through required procedures and documents necessary for vehicle release or transfer for auction, while explaining associated policies and fees.<br>• Examine police reports, towing receipts, and inventory forms for relevant vehicle impoundment data, ensuring completeness and consistency.<br>• Assess customer-provided documents, such as vehicle registration, driver’s licenses, and insurance coverage, to verify their authenticity and validity.<br>• Identify the necessary steps and paperwork for vehicle release, auction, or disposal based on specific impoundment circumstances and applicable laws.<br>• Access Department of Motor Vehicle databases to check for liens or unresolved violations associated with impounded vehicles.<br>• Coordinate and schedule administrative hearings to resolve disputes related to vehicle impoundment.<br>• Maintain accurate records and documentation while adhering to organizational policies and procedures.<br>• Collaborate with internal teams to ensure seamless communication and resolution of customer inquiries.<br>• Perform additional tasks as required to support customer service and operational goals.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
<p>We are looking for an experienced Bilingual Spanish Customer Service Representative II to join our team in Baltimore, Maryland. In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage high volumes of inbound calls from the public, providing accurate information and support.</p><p>• Follow established scripts and protocols to ensure consistent communication.</p><p>• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</p><p>• Ask clarifying questions to understand caller needs and minimize errors.</p><p>• Direct callers to the appropriate departments or resources based on their concerns.</p><p>• Accurately document call details and interactions in the system.</p><p>• Protect caller confidentiality and adhere to organizational policies.</p><p>• Escalate complex or urgent issues in accordance with provided guidelines.</p><p>• Work collaboratively with team members to ensure smooth operations.</p>
<p>We are looking for a skilled Call Center Specialist to join our team in Baltimore, Maryland. In this role, you will serve as a key point of contact for customers, resolving inquiries and ensuring a seamless experience. This is a potential contracto to hire position offering an opportunity to develop your skills while contributing to a customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.</p><p>• Utilize CRM systems and customer service software to track and manage client interactions.</p><p>• Assist customers with benefit functions and financial services, ensuring clarity and satisfaction.</p><p>• Provide accurate information on Fair Housing laws and Low-Income Tax Credit Housing (LITCH) programs.</p><p>• Collaborate with team members to resolve complex issues and deliver effective solutions.</p><p>• Maintain thorough knowledge of company policies and procedures to ensure compliance.</p><p>• Demonstrate strong communication skills to effectively handle diverse customer needs.</p><p>• Monitor call center metrics using tools such as Avaya CMS to optimize performance.</p><p>• Apply knowledge of computer programs to streamline workflows and improve efficiency.</p><p>• Uphold excellent service standards to enhance customer loyalty and satisfaction</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking to hire a Contracts Administrator for an established company in Maryland.</p><p><br></p><p>The Contracts Administrator is responsible for overseeing, reviewing, and managing all contractual documentation for a real estate/construction company. This role involves preparing, negotiating, and finalizing sales, purchase, leasing, and government contracts to support business goals. The Contracts Administrator ensures compliance with corporate standards and legal requirements, coordinates with internal teams and clients, and maintains organized contract records for seamless accessibility. The ideal candidate will bring extensive experience in contract administration, construction or leasing contracts, and a high level of organizational skill and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and finalize sales and purchase contracts, construction contracts, and leasing agreements</li><li>Ensure that all contracts align with corporate guidelines and legal standards per construction law.</li><li>Review contract terms and conditions, identifying any discrepancies, and working to resolve these before contract finalization.</li><li>Negotiate contract terms and conditions with clients, subcontractors, and vendors to reach mutually beneficial agreements.</li><li>Communicate effectively with internal and external stakeholders to resolve conflicts or questions regarding contract terms.</li><li>Work closely with the Director of Customer & Process Excellence and the Chief Operating Officer (COO) on contract terms, final terms, and schedule of values to ensure alignment with company objectives and financial targets.</li><li>Maintain a meticulous filing system for all contractual paperwork, ensuring compliance with federal, state, and company documentation requirements.</li><li>Conduct periodic reviews of contracts and track contract deadlines, amendments, and renewals to ensure timely action.</li><li>Review contracts for accuracy, verifying that all terms comply with legal standards and client requirements.</li><li>Utilize Super Legal AI or other legal (approved) AI tools as a supplement to analyze contracts, streamline repetitive tasks, generate legal insights, and support data informed decision-making.</li><li>Edit and submit contracts for client review, ensuring accurate use of legal terminology and clear language for client understanding.</li><li>Work closely with sales teams, project managers, and operations teams to ensure that contract requirements are understood and met.</li><li>Provide outstanding service to clients and internal teams by promptly addressing questions and ensuring a seamless contract process.</li></ul><p><br></p><p> Our client offers compressive benefits including medical coverage, PTO, retirement savings, profit sharing, PTO and more.</p><p><br></p><p><strong><em>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</em></strong></p>
<p>Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Hyattsville, Maryland. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for an experienced Collections Specialist to join a team in Wilmington NT, Delaware. This role is a contract position with the potential for a long-term opportunity, offering an excellent chance for professionals with a background in collections and customer service to grow within a dynamic work environment. Candidates should be comfortable working in a high-volume call center setting and possess strong communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage collection activities to recover outstanding balances in compliance with company policies.</p><p>• Communicate effectively with customers via phone or E-Mail, providing solutions to payment-related issues.</p><p>• Utilize Microsoft Excel and other tools to track account balances and generate reports.</p><p>• Collaborate with billing teams to ensure accurate handling of invoices and payments.</p><p>• Handle inbound and outbound calls to address customer inquiries and resolve disputes.</p><p>• Monitor overdue accounts and initiate appropriate follow-up actions.</p><p>• Analyze credit information and provide recommendations for account adjustments.</p><p>• Maintain detailed records of all communications and transactions for auditing purposes.</p><p>• Ensure compliance with regulatory standards and company procedures related to collections.</p><p>• Support continuous improvement initiatives to enhance collection processes and customer satisfaction.</p>
<p>We are looking for a detail-oriented and friendly Receptionist for a contract position in Hyattsville, Maryland. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
<p>We are looking for an experienced Receptionist to join our team in Rockville, Maryland. This contract position offers an opportunity to showcase your organizational and customer service skills in a dynamic, detail-oriented services environment. As the first point of contact for clients and visitors, you will play a key role in maintaining smooth operations and a welcoming atmosphere.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>Our Delaware based client is seeking a Corporate Paralegal to support the in-house Legal Counsel/Chief Ethics Officer by managing a wide range of legal and compliance tasks. Responsibilities span compliance, governance, ethics, contracts, policies, litigation, FOIA requests, leases, employment, procurement, and environmental issues. Help translate legal concepts into actionable tasks and ensure legal requirements are met efficiently.</p><p><br></p><p>This role is onsite in New Castle, DE 5 days per week - then will move to a hybrid schedule.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>- Draft, review, and edit contracts, agreements, leases, resolutions, policies, and correspondence.</p><p>- Conduct legal research and analyze factual/legal issues.</p><p>- Review and update standard agreements, flagging concerns.</p><p>- Manage workflows and databases for contracts, e-billing, and compliance.</p><p>- Triage and streamline incoming work for legal counsel; communicate on their behalf and manage delegated assignments.</p><p>- Prepare statistics, charts, graphs, and summaries as needed.</p><p>- Perform administrative tasks: maintain calendars, schedule meetings, take minutes, route mail, and compose correspondence.</p><p>- Provide support to the Executive Director and Board as needed.</p><p>- Ensure high levels of customer service and professionalism.</p><p><br></p><p>Required Skills & Abilities:</p><p><br></p><p>- Proficient in legal research, writing, and document preparation.</p><p>- Strong communication, analysis, and problem-solving skills.</p><p>- Excellent multi-tasking, organization, and attention to detail.</p><p>- Ability to work independently and collaboratively.</p><p>- Comfortable with Office 365, DocuSign, Lexis/Nexis, PACER, and contract management platforms.</p><p>- Uphold ethical standards, integrity, and discretion.</p><p>- Notary Commission in NJ and DE, or ability to obtain.</p><p>- Valid driver’s license.</p><p><br></p><p>Education & Experience:</p><p><br></p><p>- Associate’s degree required, Bachelor’s preferred.</p><p>- Minimum 3 years of relevant paralegal experience.</p><p>- Certification from ABA-approved paralegal program required.</p><p>- In-house legal department experience preferred.</p><p>- Experience in real estate or contract law preferred.</p>
<p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team in Greenbelt, Maryland. This Contract to permanent position offers an excellent opportunity for individuals with strong communication and organizational skills to contribute to a dynamic workplace. The ideal candidate will have experience managing multi-line phone systems and a welcoming demeanor to ensure smooth interactions with clients and visitors. Apply today and contact Grace Nowlin for additional details at (202) 998-8423.</p><p><br></p><p>Responsibilities:</p><p>• Manage and operate a multi-line phone system to ensure calls are answered promptly and efficiently.</p><p>• Greet visitors and clients warmly while directing them to the appropriate personnel or department.</p><p>• Handle incoming calls courteously, providing accurate information or transferring calls as necessary.</p><p>• Maintain a clean and organized reception area to create a positive first impression.</p><p>• Assist with basic administrative duties such as filing, data entry, and scheduling appointments.</p><p>• Ensure messages are accurately recorded and delivered to the intended recipients.</p><p>• Collaborate with team members to support office operations and streamline communication.</p><p>• Perform part-time receptionist duties as required, ensuring flexibility and adaptability to business needs.</p><p>• Uphold confidentiality and integrity in interactions with clients and staff.</p><p>• Provide excellent customer service to enhance the overall client experience.</p>
<p>We are looking for a Bilingual Call Center Representative who can provide excellent support to our clients in both Spanish and English. </p><p><strong>Job Summary</strong></p><p>The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p><br></p><p><strong>Responsibilities</strong></p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
<p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Responsibilities:</p><p>• Greet visitors and clients professionally in English and Spanish</p><p>• Answer, screen, and route incoming phone calls and emails</p><p>• Translate basic verbal and written communication between English and Spanish as needed</p><p>• Schedule appointments and manage calendars</p><p>• Maintain front desk organization and common areas</p><p>• Perform administrative tasks including data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Maintain confidentiality of sensitive and protected information</p><p><br></p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Responsibilities:</p><p>• Greet visitors and clients professionally in English and Spanish</p><p>• Answer, screen, and route incoming phone calls and emails</p><p>• Translate basic verbal and written communication between English and Spanish as needed</p><p>• Schedule appointments and manage calendars</p><p>• Maintain front desk organization and common areas</p><p>• Perform administrative tasks including data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Maintain confidentiality of sensitive and protected information</p><p><br></p>
<p>We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This Bilingual Call Center Representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p>Responsibilities</p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
