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10 results for Customer Service Representative in Edgewood, MD

Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed. Responsibilities:• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.• Manage credit and rebill activities with close attention to detail and established procedures.• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.
2026-07-30T00:00:00Z

Customer Service Representative

Mount Airy, MD
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-08-04T00:00:00Z

Customer Service Representative

Bowie, MD
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-22T00:00:00Z

Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a professional and customer-focused Customer Service Representative to serve as a primary point of contact for customers and provide timely, accurate, and friendly assistance. The ideal candidate will have excellent communication and problem-solving skills, strong attention to detail, and the ability to manage multiple customer inquiries in a fast-paced environment.Key Responsibilities<ul><li>Serve as a primary point of contact for customers via phone, email, and in-person communication.</li><li>Respond to customer questions, requests, and concerns in a professional and timely manner.</li><li>Provide accurate information regarding products, services, policies, procedures, and account information.</li><li>Research customer inquiries and work to resolve issues efficiently and effectively.</li><li>Process customer orders, requests, account updates, and other transactions as needed.</li><li>Enter and maintain accurate customer information in databases and internal systems.</li><li>Document customer interactions, inquiries, and resolutions to ensure accurate records.</li><li>Follow up with customers regarding outstanding requests, issues, or required information.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Collaborate with internal departments to resolve customer concerns and ensure a positive customer experience.</li><li>Assist with preparing reports, spreadsheets, correspondence, and other administrative documentation.</li><li>Maintain confidentiality of customer and company information.</li><li>Meet established customer service, productivity, accuracy, and response-time goals.</li><li>Assist with other administrative and customer service duties as assigned.</li></ul>
2026-08-04T00:00:00Z

Patient Service Representative

Dover, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient. Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.
2026-07-28T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-07-30T00:00:00Z

Benefits Customer Support Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-20T00:00:00Z

Bilingual Spanish Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19 - 25 USD / Hourly
We are seeking a Bilingual Spanish Customer Service Representative to serve as a key point of contact for both English- and Spanish-speaking customers. This position will be responsible for providing exceptional customer service, answering questions, resolving concerns, processing requests, and ensuring customers receive clear and accurate information in their preferred language. The ideal candidate is fluent in Spanish and English, professional, patient, and comfortable communicating with a diverse customer base.Responsibilities<ul><li>Provide customer service and support to English- and Spanish-speaking customers by phone, email, and in person.</li><li>Communicate with Spanish-speaking customers to understand their needs, answer questions, and provide accurate information regarding products, services, accounts, or processes.</li><li>Translate or explain company information, policies, procedures, and documentation to Spanish-speaking customers as needed.</li><li>Respond to customer inquiries and concerns in a timely, professional, and courteous manner.</li><li>Troubleshoot customer issues and identify appropriate solutions while maintaining a positive customer experience.</li><li>Process customer requests, orders, payments, account updates, and other transactions accurately.</li><li>Enter and maintain customer information and service interactions in company databases or CRM systems.</li><li>Follow up with customers regarding outstanding questions, requests, or concerns.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Communicate customer needs and concerns to internal teams to help ensure timely resolution.</li><li>Maintain accurate documentation of customer interactions and transactions.</li><li>Handle a high volume of customer interactions while maintaining professionalism, accuracy, and attention to detail.</li><li>Maintain knowledge of company products, services, policies, and procedures to effectively assist customers.</li><li>Perform additional administrative and customer service responsibilities as assigned.</li></ul>
2026-08-04T00:00:00Z

Client Services Associate

Baltimore, MD
onsite
Temporary / Contract
23 - 29 USD / Hourly
The Client Services Associate provides exceptional customer support while ensuring the smooth day-to-day administration of client accounts and office operations. This role serves as the primary point of contact for clients, handling inquiries, coordinating appointments, maintaining records, and delivering a high standard of customer service. Key Responsibilities<ul><li>Serve as the primary point of contact for clients via phone, email, and in person, providing exceptional customer service and resolving inquiries in a timely, professional manner.</li><li>Build and maintain strong client relationships through proactive communication, follow-up, and effective issue resolution, escalating complex concerns as needed.</li><li>Coordinate appointments, meetings, and client communications while managing calendars and ensuring seamless service delivery.</li><li>Maintain accurate client records by performing data entry, updating databases, and organizing electronic and physical files.</li><li>Collaborate with internal departments to monitor client requests, track progress, and ensure timely completion of services.</li><li>Support daily office operations by managing communications, maintaining confidential information, assisting with special projects, and ensuring compliance with company policies.</li><li>Generate reports, monitor service metrics, and identify opportunities to improve operational efficiency and client satisfaction.</li></ul>
2026-07-20T00:00:00Z

Inside Sales Representative

Mount Airy, MD
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for an Inside Sales Representative to support customers and sales partners in a fast-paced environment in Mount Airy, Maryland. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, order management, and product knowledge to keep business moving smoothly. In this role, you will help customers navigate product options, prepare accurate quotes, and coordinate orders from initial request through final resolution. Responsibilities: • Process a high volume of customer orders and quotations while checking pricing, product specifications, and supporting details for accuracy. • Prepare clear, well-organized proposals that define scope, terms, and any applicable limitations so customers have a complete understanding of each offer. • Support field sales team members with bid preparation, quote follow-up, pricing assistance, account coordination, and credit-related communication. • Advise customers on product choices by explaining technical features in a simple, practical way and helping match solutions to their needs. • Work with internal departments to promote timely delivery, resolve order issues, and maintain a strong service experience for customers. • Keep customer account information, order updates, and communication records current and organized within company systems. • Identify opportunities to grow existing customer relationships by recognizing additional needs and sharing sales leads with the broader team.
2026-07-27T00:00:00Z