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7 results for Customer Service Representative in Edgewood, MD
- Leola, PA
- onsite
- Temporary to Hire
- 18 - 22 USD / Hourly
- <p>We are seeking a Customer Service Representative to join our client's team in Leola, PA. This contract-to-hire opportunity serves as a key liaison between customers, vendors, and internal teams, providing responsive support and resolving service-related and product inquiries with professionalism and care. The ideal candidate will bring strong communication, organizational, and problem-solving skills, along with a customer-focused mindset and attention to detail, to ensure a positive experience and timely resolution of customer needs.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for customer inquiries, service-related concerns, and product support needs.</li><li>Coordinate with internal departments to ensure timely resolution of customer requests and service issues.</li><li>Maintain detailed and accurate records of customer interactions, case updates, and outcomes within company systems.</li><li>Provide guidance on product care, maintenance recommendations, and service policies to support a positive customer experience.</li><li>Process replacement item requests, track order status, and communicate updates to customers as needed.</li><li>Handle escalated situations professionally, utilizing strong problem-solving and conflict-resolution skills.</li><li>Analyze customer feedback and identify trends to support continuous improvement initiatives.</li><li>Ensure service activities comply with company policies, quality standards, and applicable regulations.</li><li>Support customer satisfaction initiatives, special projects, and other operational activities as assigned.</li></ul>
- 2026-07-09T00:00:00Z
- Mount Airy, MD
- onsite
- Temporary to Hire
- 21.375 - 24.75 USD / Hourly
- We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion.<br><br>Responsibilities:<br>• Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts.<br>• Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete.<br>• Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented.<br>• Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration.<br>• Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions.<br>• Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate.<br>• Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems.<br>• Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
- 2026-07-14T00:00:00Z
- Dover, DE
- onsite
- Temporary / Contract
- 20 - 22 USD / Hourly
- <p>Our client is seeking a professional and customer-focused <strong>Customer Service Representative</strong> to join their team in Dover, Delaware. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with questions or concerns, resolving issues efficiently, and providing excellent service at every interaction. The ideal candidate will have prior <strong>call center experience</strong>, strong communication skills, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, orders, or account information</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex concerns to the appropriate department when needed</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Follow company procedures, scripts, and service standards</li><li>Perform data entry and general administrative tasks related to customer support</li></ul><p><br></p>
- 2026-07-10T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 17 - 22 USD / Hourly
- <p>We are looking for a customer-focused Call Center Representative to handle inbound and outbound calls, provide exceptional service, and resolve customer inquiries efficiently.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, and account information</li><li>Document customer interactions accurately in CRM systems</li><li>Troubleshoot issues and provide effective resolutions</li><li>Process orders, updates, and account changes</li><li>Meet quality, productivity, and attendance expectations</li><li>Escalate complex concerns when appropriate</li></ul><p><br></p>
- 2026-06-30T00:00:00Z
- Silver Spring, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
- 2026-06-30T00:00:00Z
- Hyattsville, MD
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. </p><p><br></p><p>Responsibilities</p><p>• Prepare sales reports, proposals, and presentations</p><p>• Maintain CRM records and client data</p><p>• Process orders and ensure documentation accuracy</p><p>• Support client follow ups and internal coordination</p><p><br></p>
- 2026-06-30T00:00:00Z
- Silver Spring, MD
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p>We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. </p><p><br></p><p>Responsibilities</p><p>• Prepare sales reports, proposals, and presentations</p><p>• Maintain CRM records and client data</p><p>• Process orders and ensure documentation accuracy</p><p>• Support client follow ups and internal coordination</p><p><br></p>
- 2026-06-30T00:00:00Z