We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are seeking an organized and detail-oriented Accounting Assistant detail oriented to join our client's team on a long-term contract basis in Lancaster, PA. This role is ideal for someone who values stability and is looking to contribute their expertise in a small office setting with excellent income-earning potential. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Process Accounts Payable, Accounts Receivable, and Billing tasks daily with accuracy. </li><li>Provide high-quality service in a friendly and courteous manner to all customer interactions. </li><li>Answer incoming calls with a pleasant and detail oriented phone demeanor. </li><li>Assist customers with inquiries related to product availability, pricing, billing, and delivery. </li><li>Coordinate with the warehouse manager and purchasing agent to ensure precise reporting, order processing, and billing. </li><li>Prepare and provide Bills of Lading and UPS billing labels to the warehouse. </li><li>Maintain and organize customer files efficiently. </li><li>Compile weekly sales reports for the President, Controller, and Sales Manager. </li><li>Manage and distribute price changes within customer accounts and databases as directed. </li><li>Create and update Word documents and Excel spreadsheets for sales comparisons, mileage tracking, customer communications, and mass mailings. </li><li>Retrieve and distribute mail on a daily basis. </li><li>Support the President and Controller with administrative tasks as needed.</li></ul>
<p>Are you an experienced <strong>Collections Specialist</strong> ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients.</p><p><br></p><p><strong>Why Work With Us?</strong></p><ul><li><strong>Reputable Organization:</strong> Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li><strong>Career Growth:</strong> Opportunity to transition to a permanent role, with room for advancement.</li><li><strong>Team Environment:</strong> Join a supportive team that values collaboration and innovation.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and monitor <strong>accounts receivable</strong> to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li><strong>Experience:</strong> 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li><strong>Skills:</strong> Strong negotiation, communication, and problem-solving skills.</li><li><strong>Tech-Savvy:</strong> Proficiency in accounting software and Microsoft Office Suite.</li><li><strong>Team Player:</strong> Ability to work well independently and collaboratively.</li><li><strong>Detail-Oriented:</strong> Keen attention to detail and ability to manage multiple priorities.</li></ul><p><strong>Ready to make an impact?</strong></p><p>Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!</p>
<p>We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
<p>LOCAL CANDIDATES ONLY APPLY!! THIS ROLE IS IN THE OFFICE THE MAJORITY OF THE TIME.</p><p><br></p><p>Robert Half has partnered with a well-respected client in the Baltimore area to hire a Risk Manager for their growing team! They are looking to add a Risk Manager to help them effectively manage and mitigate risks across their enterprise. As the Risk Manager, you will be responsible for developing, implementing, and overseeing the enterprise-wide risk management framework to identify, assess, prioritize, and mitigate risks that could impact the achievement of the organization's objectives. Reporting directly to the Chief Risk Officer, you will play a critical role in enhancing the company's global risk management capabilities, providing business continuity, and fostering a culture of risk awareness and mitigation.</p><p> </p><p>Key Responsibilities include:</p><ul><li>Develop and implement an enterprise risk management (ERM) framework, policies, and procedures that align with the organization's strategic objectives and risk appetite.</li><li>Conduct comprehensive risk assessments across all areas of the business to identify and prioritize risks, including but not limited to operational, financial, strategic, compliance, and reputational risks.</li><li>Collaborate with business units and functional departments to facilitate risk identification, assessment, and mitigation activities, ensuring that risks are adequately understood and managed at the appropriate level.</li><li>Monitor and evaluate key risk indicators (KRIs) and control effectiveness to proactively identify emerging risks and areas for improvement.</li><li>Develop risk mitigation strategies and action plans in coordination with relevant stakeholders to address identified risks and vulnerabilities.</li><li>Provide guidance and support to business units on risk management best practices, including training and awareness initiatives.</li><li>Stay abreast of industry trends, regulatory developments, and emerging risks to ensure that the organization's risk management practices remain current and effective.</li><li>Lead or participate in special projects and initiatives related to risk management, as assigned.</li></ul><p>If you are qualified and interested, please apply immediately to Tracy.Kaszuba at RobertHalf or send your resume to Tracy Kaszuba on LinkedIn.</p>
Job Summary Are you a motivated and organized individual with exceptional customer service and administrative skills? Robert Half has a brilliant opportunity for a friendly and detail oriented Front Desk Coordinator. Serving as the first point of contact for clients, visitors, and colleagues, the Front Desk Coordinator plays a key role in creating a welcoming environment while ensuring smooth front desk operations. This contract or permanent opportunity provides you with exposure to a dynamic work setting and the chance to showcase your communication, multitasking, and problem-solving abilities. <br> Key Responsibilities · Greet clients, visitors, and employees promptly and with professionalism. · Answer and route incoming phone calls on a multi-line system and relay messages accurately. · Manage appointment scheduling and maintain calendars for staff or meeting rooms. · Handle administrative tasks, including data entry, filing, and correspondence. · Sort and distribute incoming mail and packages and coordinate outgoing deliveries. · Order and manage office supplies and ensure the reception area is clean, presentable, and fully stocked. · Support event coordination or assist with special operational projects as needed.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>Our client, a very well-known non-profit with a meaningful and enduring mission, is searching for their new Chief Financial Officer (CFO). Reporting to their dedicated CEO, the CFO will be a key member of the Executive Team. The CFO will lead and manage all day-to-day finance and accounting operations, grant compliance as well as oversee their human resources and IT group. This critical CFO position will also work with the executive team to execute the organization’s strategic planning processes and lead the evolution of finance and accounting and related systems to support organizational growth and mitigate risk. The core duties for this fulfilling and challenging CFO role will include:</p><p> </p><p>• Responsibility for the finance and accounting functions as well as human resources and IT areas.</p><p>• Managing cash forecasting and management as well as oversee the annual budgeting process and annual audit</p><p>• Leading the strategic financial planning and analysis effort as well as provide analysis and guidance to the executive team</p><p>• Working closely with the executive team on tracking organizational performance against strategic goals</p><p>• Overseeing the preparation and presentation of financial reports, projections and analyses to the executive team, Board and other pertinent audiences</p><p>• Leading the financial evaluation and due diligence of potential growth opportunities in consultation with the executive team and the Board</p><p>• Managing the relationships with financial institutions, investment advisors and other outside consultants</p><p>• Serving as liaison for financial issues to the Board, participating in regular Board and committee meetings</p><p>• Overseeing compliance in all aspects of the organization – including contract review, reporting requirements, business licenses, investor relations and audits</p><p>• Providing financial oversight and perspective on contracts which the organization may enter.</p><p><br></p><p>Your base pay will depend on your skills, experience and training, knowledge, licensure and certifications, and other business and organizational needs. </p><p>Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p><br></p><p>Please respond in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this fast-moving opportunity or one of our other leadership openings in the Washington, DC Metro area.</p>
Key Responsibilities:<br>• Proactively identifies and aligns technology strategies with business goals to enhance operations, boost performance, and support organizational success.<br>• Oversees and manages the company's IT operations, ensuring the delivery of efficient and effective technical support for both hardware and software systems.<br>• Leads the planning, development, and execution of IT systems and initiatives, including business information systems (BIS), software, hardware, and data management.<br>• Designs and implements disaster recovery plans to ensure business continuity during emergencies or data loss incidents.<br>• Establishes and enforces IT standards, offering strategic recommendations to improve the overall infrastructure.<br>• Evaluates IT systems and infrastructure performance, analyzing factors such as operating costs, efficiency, upgrade needs, and other key metrics.<br>• Manages the security of enterprise systems, networks, and data, ensuring the integrity and confidentiality of company information.<br>• Coordinates and supports IT-related audits and security investigations.<br>• Participates in financial planning related to IT, including budgeting, investment analysis, and ROI assessments.<br>• Builds and maintains relationships with third-party IT vendors and service providers to ensure high-quality services and support.<br>• Provides leadership and development opportunities for IT department staff, fostering a productive and collaborative team environment.<br>• Plans, assigns, and monitors projects for the IT team to ensure timely and successful completion.<br>• Adheres to in-office scheduling as determined by the supervisor; subject to modification as needed.<br><br>Education and Experience Requirements:<br>• Post-secondary education is preferred.<br>• Demonstrated success in developing long-term IT strategies that align with business objectives.<br>• Proven track record of effectively leading and managing high-performing teams.<br>• Strong capability in driving organizational change and adopting new technologies and processes.<br>• In-depth knowledge of current IT systems, tools, and management practices.<br>• Proficient in Microsoft Office Suite or comparable software applications.<br>• Experience with Business Information Systems (BIS) tools such as NetSuite and Monday.com.<br>• Strong verbal and written communication skills.<br>• Highly organized with exceptional attention to detail.<br>• Strong analytical thinking and management capabilities.<br>• Excellent interpersonal skills, with the ability to collaborate across departments.
<p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>· Manage credit and collection functions</p><p>· Prepare customer invoices electronically</p><p>· Monitor aging AR balances</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Ensure proper documents and agreements are on file</p><p>· Perform payment reconciliations</p><p>· Investigate and resolve discrepancies</p><p>· Develop and schedule payment plans</p>
<p>Our client a historically highly successful Corporate Litigation firm based in Wilmington is seeking a Corporate Litigation paralegal to support a busy practice group. This paralegal will get a cellphone, office, benefits on day 1, free parking in DE, and more. No major overtime, and paralegals share the workload as a group. Please reach out to learn more! </p><p><br></p><p>Candidates who have corporate / chancery litigation experience should reach out directly to Kevin Ross at Robert Half in Philadelphia. </p>
<p>We are seeking an Executive Assistant to provide comprehensive support to the organization’s CEO. You will play a crucial role in managing their day-to-day activities, ensuring efficiency, and fostering effective communication across all levels of the organization. The role is working for an IT Firm in the Reston area and is primarily remote. THE ROLE REQUIRES SECRET OR TOP SECRET CLEARANCE. The successful candidate is energetic and resourceful, thrives in a fast-paced environment and enjoys taking initiative and problem-solving. You are ambitious, perceptive, articulate and a mature multi-tasker with outstanding writing, research and organizational skills. No coaching necessary on the basics. You’ve already mastered them. You’re hungry for exposure and experience in all aspects of the organization and will have the opportunity to work on a variety of exciting projects and initiatives. You will serve as a primary point of contact for internal and external constituencies including senior management, board members, donors, renowned scientists and various representatives from the media, academic and creative communities.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage calendars: schedule meetings, appointments, and organize conference calls; manage all aspects of out-of-office travel with precision and attention to detail.</li><li>Manage CEO’s contacts database.</li><li>Act as a primary point of contact for internal and external stakeholders, managing emails, calls, and correspondence with professionalism and discretion.</li><li>Organize and prioritize incoming requests and information, ensuring the CEO and Co-founder are well-informed and prepared for upcoming commitments.</li><li>Prepare agendas, take meeting minutes, and follow up on action items to drive accountability and progress on key initiatives.</li><li>Be a prudent/professional, yet affable/approachable gatekeeper.</li><li>Have an ear to the ground to surface successes and challenges faced by staff.</li><li>Handle administrative tasks such as expense reports, document preparation, and bookings of meeting spaces, to enhance operational efficiency.</li><li>Uphold strict confidentiality regarding sensitive information and executive decisions, demonstrating integrity and discretion in all interactions.</li><li>Schedule Board of Director meetings and oversee onsite details including venue and catering, and preparation and distribution of Board materials.</li><li>Assist in the execution of special projects and initiatives, collaborating with cross-functional teams to meet deadlines and deliver exceptional results. Plan events including lunches, dinners, and social gatherings, and assist in development and fundraising projects with high-level donors.</li><li>Approach new tasks and responsibilities with care and enthusiasm.</li><li>MUST HAVE SECRET OR TOP SECRET SECURITY CLEARANCE!</li></ul><p><br></p><p> All interested candidates in this Executive Assistant opportunity and other fulltime opportunities in Accounting Operations please send your resume to Ian Gainor via LinkedIn. </p>
<p>We’re seeking a professional and welcoming Receptionist to be the first point of contact for our office. In this role, you’ll greet visitors, manage incoming calls, and provide administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and direct visitors with a friendly and professional demeanor</li><li>Answer and route incoming calls</li><li>Manage mail, packages, and deliveries</li><li>Provide administrative support including filing, scanning, and data entry</li><li>Assist with scheduling and maintaining conference rooms</li><li>Support staff with various office tasks as needed</li></ul><p><strong>Schedule:</strong></p><ul><li>Monday–Friday, full-time business hours</li></ul><p>If you enjoy being the face of an office and thrive in a professional, team-oriented environment, we’d love to hear from you!</p>
<p>We are seeking a Senior Data Engineer to maintain legacy ETL processes and lead the development of modern, cloud-native data pipelines on Microsoft Azure. This role involves working closely with stakeholders to design, implement, and optimize data solutions for analytics, reporting, and AI/ML initiatives.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Maintain and operate legacy ETL processes using Microsoft SSIS, PowerShell, SQL procedures, SSAS, .NET code</li><li>Design and implement Azure cloud-native data pipelines using Azure Data Factory, Synapse Pipelines, Apache Spark Notebooks, Python, and SQL</li><li>Redevelop existing SSIS ETL scripts into Azure Data Factory and Synapse Pipelines</li><li>Support data modeling for relational, dimensional, data lakehouse (medallion architecture), data warehouse, and NoSQL environments</li><li>Implement data migration, integrity, quality, metadata management, and security measures</li><li>Monitor and troubleshoot data pipelines to ensure high availability and performance</li><li>Automate platform operations with governance, build, deployment, and monitoring processes</li><li>Actively participate in Agile DevOps practices, including PI planning</li><li>Maintain strict versioning and configuration control for data integrity</li></ul>
We are offering an exciting opportunity for a Compliance Administrator in the financial services industry. The selected individual will play a crucial role in the company's compliance operations, assisting the Compliance Officer in various tasks to ensure adherence to regulations and to minimize risk related to the company's business.<br><br>Responsibilities:<br>• Develop and manage a comprehensive compliance calendar <br>• Contribute to the completion of diverse regulatory filings<br>• Assist in conducting self-assessments as per the Compliance Officer's design<br>• Participate in the preparation of the annual insurance application<br>• Conduct detailed compliance monitoring reviews<br>• Compile and deliver compliance monitoring reports<br>• Aid in revising company policies and procedures<br>• Research and provide answers to compliance-related inquiries from team members<br>• Assist in responding to compliance audit and examination requests<br>• Conduct thorough reviews of customer accounts and activities<br>• Ensure clear and detail oriented communication, both internally and externally<br>• Handle additional duties as assigned within the scope of the compliance function.
