<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a detail-oriented <strong>Customer Service</strong> to join our team in Leola, Pennsylvania. The Customer Service Representative (CSR) is the first point of contact for homeowners, retailers, and community managers within the manufactured housing industry. This role is responsible for providing exceptional customer support by answering questions, processing service requests, resolving issues, and ensuring positive customer experiences. The CSR will act as a liaison between customers, internal departments (sales, service, production), and external partners to ensure that homes and related services are delivered and maintained at the highest level of quality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.</li><li>Assist homeowners, retailers, and communities with warranty claims, service requests, and product questions.</li><li>Coordinate with service technicians, parts coordinator(s), purchasing department and production teams to schedule repairs and ensure timely resolution of issues.</li><li>Maintain accurate records of all customer interactions, complaints, and resolutions in ERP systems.</li><li>Educate customers on warranty coverage, maintenance guidelines, and proper home care.</li><li>Process orders for replacement parts and track shipments to ensure timely delivery.</li><li>Handle escalated concerns with professionalism and work toward fair resolutions.</li><li>Collaborate with sales and manufacturing teams to communicate customer feedback for continuous improvement.</li><li>Ensure compliance with federal, state, and company regulations specific to manufactured housing.</li><li>Support special projects, service campaigns, and customer satisfaction initiatives.</li></ul><p><br></p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>Robert Half is seeking a Customer Support Specialist who is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner for our Silver Spring client. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p>Are you an experienced <strong>Call Center Representative</strong> looking for a fulfilling career opportunity with room for growth? Join a dynamic organization where your expertise in customer service will make a difference in helping customers resolve issues, get answers, and feel supported. This <strong>temporary-to-hire opportunity</strong> offers stability, career progression, and the potential for hybrid work after permanent placement!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service by answering inbound calls, assisting customers with inquiries, and resolving complaints in a timely and professional manner.</li><li>Document interactions accurately in the system and update customer records as necessary.</li><li>Work collaboratively with team members to ensure excellent service delivery that meets quality standards.</li><li>Maintain a positive and empathetic demeanor, even in high-pressure scenarios, to support customer satisfaction.</li></ul><p><strong>Why Apply?</strong></p><ul><li><strong>Career Growth:</strong> Opportunity to transition into a permanent role.</li><li><strong>Potential for Hybrid Work:</strong> Onsite role to start, with the possibility of transitioning to hybrid work arrangements after permanent hire.</li><li><strong>Supportive Environment:</strong> Join a team dedicated to excellent customer service and employee professional growth.</li><li><strong>Competitive Pay:</strong> Earn a competitive salary with a clear pathway to full-time benefits after being hired permanently.</li></ul><p><br></p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
<p>We are looking for a dedicated and detail-oriented Office Assistant III to join our team in Baltimore, Maryland. This is a long-term contract position offering an excellent opportunity to provide administrative support for permits. The role requires strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and provide exceptional customer service to address inquiries and resolve concerns.</p><p>• Manage email correspondence, ensuring timely and accurate responses to internal and external stakeholders.</p><p>• Perform data entry tasks with precision and maintain accurate records in company systems.</p><p>• Schedule appointments and coordinate meetings to support departmental activities.</p><p>• Utilize Microsoft Excel and Word to create, update, and maintain documents and reports.</p><p>• Handle order entry processes to ensure efficient and accurate tracking of requests.</p><p>• Assist with inbound and outbound calls, delivering clear and attentive communication at all times.</p><p>• Support call center operations by addressing customer needs and escalating issues when necessary.</p><p>• Collaborate with team members to streamline administrative procedures and improve workflow.</p><p>• Provide general office support, including filing, organizing, and maintaining office supplies.</p>
We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
We are looking for an Administrative Coordinator to join our team in Baltimore, Maryland on a contract basis. This role is ideal for individuals who thrive in a fast-paced environment and excel at providing exceptional customer service and administrative support. The position will run from February to May, with part-time hours of seven per day.<br><br>Responsibilities:<br>• Manage daily administrative tasks, including data entry and record keeping, to ensure smooth office operations.<br>• Answer and direct inbound phone calls with professionalism and courtesy.<br>• Serve as the primary point of contact for intake procedures, ensuring accurate and efficient handling of inquiries.<br>• Support customer service efforts by addressing client needs and providing timely resolutions.<br>• Coordinate schedules and appointments to maintain organizational efficiency.<br>• Assist in maintaining accurate documentation and filing systems.<br>• Communicate effectively with team members to provide updates and share relevant information.<br>• Ensure adherence to organizational policies and procedures during all interactions.<br>• Monitor and report daily activities to supervisors as required.<br>• Handle sensitive information with confidentiality and discretion.
<p>Robert Half is seeking a detail-oriented and customer-focused <strong>Inside Sales Representative</strong> to support our sales team and customers in Laurel, MD. This position plays a key role in managing orders, responding to customer inquiries, preparing quotes, and ensuring a smooth sales process from start to finish — without the responsibility of direct selling. The ideal candidate is organized, proactive, and enjoys working with both internal teams and external customers. If interested, please apply or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for customers via phone and email.</li><li>Prepare and process customer quotes, purchase orders, and invoices accurately and in a timely manner.</li><li>Support the external sales team by providing product information, pricing, availability, and order status updates.</li><li>Coordinate with production, shipping, and accounting departments to ensure on-time delivery and accurate order fulfillment.</li><li>Maintain accurate customer records and order history in the company’s CRM or ERP system.</li><li>Respond promptly to customer inquiries, resolving issues and escalating concerns when necessary.</li><li>Assist with preparing sales reports, forecasts, and other administrative tasks.</li><li>Build strong internal relationships to ensure efficient communication between departments.</li><li>Provide exceptional customer service and contribute to overall customer satisfaction.</li></ul>
<p>The <strong>Dispatcher</strong> is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li></ul><p>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</p><ul><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul><p><br></p>
We are looking for a dedicated Administrative Assistant to join our healthcare team in Washington, District of Columbia. In this long-term contract position, you will play a vital role in ensuring smooth office operations, supporting staff, and delivering excellent service. This opportunity is ideal for someone with strong organizational skills and a proactive attitude.<br><br>Responsibilities:<br>• Manage daily administrative tasks to ensure seamless office operations.<br>• Answer incoming calls professionally and direct inquiries to the appropriate personnel.<br>• Maintain accurate records and perform data entry with attention to detail.<br>• Greet visitors and serve as the first point of contact for the organization.<br>• Coordinate schedules and assist with meeting arrangements.<br>• Organize and maintain office supplies and ensure availability for staff.<br>• Compile reports and provide clerical support to various departments.<br>• Handle correspondence and communication in a timely and efficient manner.<br>• Support team members with ad hoc tasks as needed.
<p>We are seeking an Accounting Assistant for a contract-to-hire opportunity in Glen Burnie, Maryland. This position is instrumental in supporting accurate and efficient financial processes within the logistics industry. You will collaborate with multiple departments, contribute to operational improvements, and ensure compliance with industry standards.</p><p>Key Responsibilities:</p><ul><li>Maintain the integrity of financial data by verifying accuracy and consistency across systems and departments.</li><li>Evaluate and interpret financial transactions to provide actionable insights beyond standard data entry.</li><li>Reconcile invoices, statements, payments, and other documentation aligned with vessel logistics operations.</li><li>Work closely with colleagues in Accounting and Operations to promote efficient financial processing and timely issue resolution.</li><li>Prepare billing summaries, financial reports, and project tracking documents as needed.</li><li>Organize records and documentation to assist with internal reviews, audits, and compliance obligations.</li><li>Highlight opportunities to enhance processes and recommend solutions to improve operational efficiency.</li><li>Deliver professional customer service through clear and timely communication.</li><li>Utilize platforms such and advanced Excel formulas to support financial reporting and billing tasks.</li></ul><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
We are looking for an experienced Site Manager II to oversee operations and ensure the successful delivery of services at our Washington, District of Columbia location. In this long-term contract role, you will collaborate with internal and external stakeholders, manage site deliverables, and ensure compliance with organizational policies and standards. This position offers the opportunity to exercise leadership and independent judgment while contributing to the achievement of organizational goals.<br><br>Responsibilities:<br>• Supervise operations teams and user support/help desk functions to ensure high-quality service delivery.<br>• Coordinate planned site activities and implementation tasks with external partners and customer resources.<br>• Oversee preventive maintenance and system availability, including peripherals, to optimize performance.<br>• Track and report license compliance to maintain 100% adherence to organizational standards.<br>• Evaluate client data and apply analytical techniques to address diverse tasks and achieve desired outcomes.<br>• Manage project budgets, schedules, and performance metrics to meet organizational objectives.<br>• Facilitate communication and collaboration between customers and functional teams to ensure seamless operations.<br>• Monitor production schedules and ensure timely completion of deliverables while maintaining quality standards.<br>• Provide staff supervision, including training and development, to foster a productive and efficient team.<br>• Contribute to the development of organizational goals through strategic decision-making and leadership.
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>Successful client located in the Greater Philadelphia area is looking to staff a proactive Finance Manager for their immediate opening. As the Finance Manager, you will oversee general ledger maintenance, conduct thorough account analysis, and manage both accounts receivable (A/R) and accounts payable (A/P) activities, including month-end reconciliations. Additionally, this Finance Manager role works closely with the CFO to support strategic financial planning and reporting, and is expected to apply strong customer service principles within all financial operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead daily accounting activities, maintaining the integrity and accuracy of financial records and transactions. </li><li>Manage and guide A/P and A/R teams to ensure prompt and accurate completion of work. </li><li>Execute monthly, quarterly, and annual account reconciliations and support the financial close process. </li><li>Review financial statements and ledger accounts, address variances, and ensure adherence to GAAP standards. </li><li>Develop comprehensive financial reports, forecasts, and presentations to inform the CFO’s strategic decisions. </li><li>Strengthen internal controls to enhance efficiency, accuracy, and compliance across financial operations. </li><li>Mentor and develop accounting staff to foster teamwork, professional growth, and high performance. </li><li>Coordinate with external auditors to facilitate timely audits and maintain compliance with regulatory requirements. </li><li>Partner with the customer service team to resolve billing issues and support strong client relationships. </li><li>Enforce consistent application of financial policies and accounting standards organization-wide. </li><li>Oversee budgeting processes and contribute to special projects, ad hoc analyses, and process improvements. </li><li>Operate independently, identify key priorities, and advance strategic initiatives with minimal oversight.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.<br><br>Responsibilities:<br>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.<br>• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.<br>• Utilize ticketing systems to track and resolve user incidents efficiently.<br>• Perform re-imaging of devices to maintain system integrity and compliance.<br>• Administer and maintain Active Directory accounts, ensuring proper access and security.<br>• Deliver remote support to assist users in resolving technical challenges.<br>• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.<br>• Collaborate with team members to deploy and manage desktop hardware and peripherals.<br>• Offer excellent customer service to address user concerns and ensure satisfaction.<br>• Stay up-to-date with evolving technologies to improve support processes and tools.
<p>We are looking to hire a Contracts Administrator for an established company in Maryland.</p><p><br></p><p>The Contracts Administrator is responsible for overseeing, reviewing, and managing all contractual documentation for a real estate/construction company. This role involves preparing, negotiating, and finalizing sales, purchase, leasing, and government contracts to support business goals. The Contracts Administrator ensures compliance with corporate standards and legal requirements, coordinates with internal teams and clients, and maintains organized contract records for seamless accessibility. The ideal candidate will bring extensive experience in contract administration, construction or leasing contracts, and a high level of organizational skill and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and finalize sales and purchase contracts, construction contracts, and leasing agreements</li><li>Ensure that all contracts align with corporate guidelines and legal standards per construction law.</li><li>Review contract terms and conditions, identifying any discrepancies, and working to resolve these before contract finalization.</li><li>Negotiate contract terms and conditions with clients, subcontractors, and vendors to reach mutually beneficial agreements.</li><li>Communicate effectively with internal and external stakeholders to resolve conflicts or questions regarding contract terms.</li><li>Work closely with the Director of Customer & Process Excellence and the Chief Operating Officer (COO) on contract terms, final terms, and schedule of values to ensure alignment with company objectives and financial targets.</li><li>Maintain a meticulous filing system for all contractual paperwork, ensuring compliance with federal, state, and company documentation requirements.</li><li>Conduct periodic reviews of contracts and track contract deadlines, amendments, and renewals to ensure timely action.</li><li>Review contracts for accuracy, verifying that all terms comply with legal standards and client requirements.</li><li>Utilize Super Legal AI or other legal (approved) AI tools as a supplement to analyze contracts, streamline repetitive tasks, generate legal insights, and support data informed decision-making.</li><li>Edit and submit contracts for client review, ensuring accurate use of legal terminology and clear language for client understanding.</li><li>Work closely with sales teams, project managers, and operations teams to ensure that contract requirements are understood and met.</li><li>Provide outstanding service to clients and internal teams by promptly addressing questions and ensuring a seamless contract process.</li></ul><p><br></p><p> Our client offers compressive benefits including medical coverage, PTO, retirement savings, profit sharing, PTO and more.</p><p><br></p><p><strong><em>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</em></strong></p>
<p>We are looking for a dedicated and detail-oriented Administrative Services Associate to join our team in Silver Spring, Maryland. In this contract role, you will play a key part in ensuring smooth day-to-day operations by managing administrative tasks and providing excellent customer service. This is an onsite position where you will collaborate closely with the management team to support business needs effectively.</p><p><br></p><p><strong><em><u>A core piece of this role is processing invoices, so having that experience will be a huge bonus! MUST be detail oriented.</u></em></strong></p><p><br></p><p>Responsibilities:</p><p>• Answer incoming calls and address inquiries or direct them to the appropriate team members.</p><p>• Welcome and assist guests in a courteous and attentive manner while adhering to visitor protocols.</p><p>• Review, validate, and submit invoices for approval, ensuring accuracy and resolving any discrepancies.</p><p>• Prepare and manage purchase orders as well as track contracts and renewals.</p><p>• Coordinate with vendors and suppliers to ensure timely order fulfillment and address any concerns.</p><p>• Maintain accurate and confidential files, databases, and company forms as required.</p><p>• Use Microsoft Office Suite tools to manage schedules, create documents, and maintain records.</p><p>• Assist in troubleshooting basic technical issues and navigating various systems and applications.</p><p>• Support the management team with other administrative tasks to ensure efficient office operations.</p>
<p>We are looking for a detail-oriented Billing Coordinator to manage and oversee billing operations for a law firm in Baltimore, Maryland. The ideal candidate will bring expertise in legal billing, 3E billing system, ensuring accuracy and efficiency in financial transactions. If you have a strong background in billing function supporting Attorneys at law firms and thrive in a fast-paced environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>· Produce firm standard billing proformas for review by billing responsible attorneys each month</p><p>· Edit and finalize invoices based on instructions provided by the billing responsible attorneys and client guidelines</p><p>· Respond to information requests from lawyers, clients and staff related to client billings</p><p>· Monitor invoices submitted through the various e-billing hubs to ensure submission</p><p>· Follow-up with billing responsible attorneys to ensure timely processing of bills</p><p>· Research proformas or billing-related inquiries</p><p>· Produce monthly statements for outstanding invoices and send same to clients</p><p><br></p><p> </p><p>All interested candidates in this Billing Coordinator role and other permanent opportunities please send your resume to Justin Decker via LinkedIn. </p>
