We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery.<br><br>Responsibilities:<br>• Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication.<br>• Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion.<br>• Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned.<br>• Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach.<br>• Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions.<br>• Maintain organized and up-to-date account documentation, including order activity, communications, and status updates.<br>• Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service.