We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. The ideal candidate will excel at coordinating service calls, managing schedules, and supporting technicians to ensure seamless operations and excellent customer service. This role requires strong organizational abilities, effective communication skills, and proficiency in various computer systems.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls and inquiries.<br>• Schedule and coordinate service calls to ensure timely and efficient operations.<br>• Generate and update dispatch tickets for service appointments.<br>• Assign service technicians to their calls and provide necessary support.<br>• Conduct debriefs with technicians after each service call to gather feedback and updates.<br>• Maintain accurate records of technician schedules, including on-call and time-off details.<br>• Organize and manage the dispatch board and forecast workload for upcoming days.<br>• Participate in daily conference calls to address technician availability and escalate concerns as needed.<br>• Offer on-the-job training and guidance to technicians when required.<br>• Provide technicians with relevant information such as ticket details, directions, and required parts.
<p>We are looking for a highly skilled Application Support Engineer to join our team on a contract basis. In this role, you will be responsible for designing and implementing solutions to ensure seamless integration between QuickBooks Desktop Enterprise and web-based systems. This position requires a proactive individual with strong technical expertise and the ability to maintain system security and compliance standards.</p><p><br></p><p>Responsibilities:</p><p>• Develop and deploy a web service hosted on Azure Virtual Machines to facilitate invoice data exchange between the website and QuickBooks.</p><p>• Build or configure components on the website to capture and securely transmit invoice data to the integration service.</p><p>• Investigate and implement alternative methods, such as database-driven solutions, to enable direct access to invoice data within QuickBooks.</p><p>• Ensure synchronization of invoice information in real-time between the website and QuickBooks systems.</p><p>• Maintain the security and integrity of the system while complying with financial data standards.</p><p>• Collaborate with cross-functional teams to understand workflows and improve integration processes.</p><p>• Provide comprehensive documentation and training to support ongoing system maintenance.</p><p>• Troubleshoot and optimize system performance to enhance operational efficiency.</p><p>• Ensure compliance with data security protocols and financial system requirements.</p>
