Results for It Operations Manager Jobs in Easton, PA

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Operations Manager

Harlesyville, PA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for an experienced Operations Manager to lead regional performance across multiple locations. This role is responsible for creating a high-performing operational environment that supports excellent customer service, strong financial results, and consistent execution of company standards. The ideal candidate will bring a hands-on leadership style, the ability to coordinate effectively with shared support teams, and a track record of improving efficiency across service-driven operations. Responsibilities:• Direct regional branch operations to maintain consistent service quality, operational discipline, and adherence to company expectations.• Collaborate with internal partners across human resources, finance, safety, sales, dispatch, customer care, marketing, and warehousing to keep branch operations aligned and well supported.• Guide service and installation leaders by providing coaching, performance oversight, and day-to-day operational direction.• Monitor scheduling, field execution, and service delivery to ensure work is completed efficiently and customers receive a dependable experience.• Manage operating results for the region by reviewing financial performance, tracking key metrics, and taking corrective action when needed.• Contribute to annual planning and budgeting activities while monitoring progress against business goals throughout the year.• Lead continuous improvement efforts that address workflow gaps, remove inefficiencies, and strengthen overall branch performance.• Help resolve escalated customer issues and work with support teams to improve communication, coordination, and customer satisfaction outcomes.• Promote a culture centered on accountability, safety, teamwork, and alignment with company values across all locations.• Serve as the operational connection between branch teams and corporate functions, helping implement policies, programs, and strategic initiatives effectively.
2026-09-29T00:00:00Z

Operations Manager

Bethlehem, PA
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an Operations Manager to oversee fabrication activities and keep production running efficiently at our Bethlehem, Pennsylvania facility. This role will guide daily shop operations, align output with delivery commitments, and work closely with cross-functional teams to maintain quality, safety, and cost performance. The ideal candidate brings strong manufacturing leadership, practical knowledge of sheet metal processes, and the ability to drive steady operational improvement. If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624 Responsibilities:• Oversee day-to-day fabrication operations to ensure work is completed safely, efficiently, and in line with production goals.• Build and manage production plans that support customer timelines, project milestones, and available shop capacity.• Monitor product quality throughout manufacturing and ensure finished work meets technical drawings, engineering standards, and customer expectations.• Partner with engineering and production personnel to troubleshoot manufacturing challenges and implement effective solutions.• Lead efforts to reduce scrap, defects, and rework by establishing corrective actions and preventive measures.• Evaluate production flow, address scheduling constraints, and remove operational bottlenecks that impact throughput.• Review performance data to identify trends, improve efficiency, and lower overall manufacturing costs.• Advance lean practices and continuous improvement initiatives to strengthen processes and shop performance.• Coordinate equipment upkeep, including preventive maintenance planning and recommendations for repairs, upgrades, or new machinery.• Supervise, coach, and develop shop employees while reinforcing accountability, teamwork, safety compliance, and clear communication on production status and resource needs.
2026-10-08T00:00:00Z

Office Operations Manager

Parsippany, NJ
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
Our client is looking to hire an Office Operations Manager to support two of the firm's largest branches. This person will serve as the operational leader for a multi-office professional services environment, overseeing day-to-day office operations, employee management, performance reporting, recruiting, onboarding, client service, and administrative processes. This individual acts as a key liaison between leadership and staff, ensuring efficient business operations, resource allocation, and exceptional client experience. Key ResponsibilitiesOffice & Operations Management<ul><li>Oversee daily operations for approximately 30 employees across multiple office locations.</li><li>Serve as the primary point of contact for attorneys, paralegals, client support staff, reception, and administrative personnel.</li><li>Manage and maintain operational workflows to ensure business objectives are met efficiently.</li><li>Monitor staffing resources and adjust schedules, calendars, and workloads to optimize productivity and service levels.</li></ul>Performance Metrics & Reporting<ul><li>Develop, track, and analyze key performance indicators (KPIs) to measure workload, productivity, and business performance.</li><li>Prepare and present bi-weekly and monthly operational reports to leadership, including:</li><li>Billing metrics</li><li>Revenue and collections reporting</li><li>Workload projections versus actual performance</li><li>Monthly production goals and benchmarks</li><li>Utilize data and reporting to identify trends, drive accountability, and support business growth initiatives.</li></ul>Recruitment & Onboarding<ul><li>Source, screen, and interview candidates for administrative and operational positions.</li><li>Manage the full onboarding process, including:</li><li>New hire orientation</li><li>Technology and environment setup</li><li>Training and process education</li><li>Support employee development and successful integration into the organization.</li></ul>Team Leadership & Employee Support<ul><li>Provide day-to-day management and support for office personnel.</li><li>Act as a resource for employee questions, operational issues, and process improvement initiatives.</li><li>Foster a collaborative and productive work environment.</li></ul>Client Service & Escalation Management<ul><li>Handle escalated client concerns and service issues with professionalism and empathy.</li><li>Serve as a brand ambassador while ensuring timely resolution of client matters.</li><li>Partner with internal teams to maintain high service standards and client satisfaction.</li></ul>Vendor & Technology Management<ul><li>Manage relationships with external service providers, including call center and help desk partners.</li><li>Serve as the escalation point for technology and operational issues.</li><li>Support technology initiatives and system implementations.</li></ul>Project Management<ul><li>Lead office and facilities projects from planning through execution.</li><li>Coordinate office relocations, renovations, and operational transitions.</li><li>Manage project timelines, budgets, vendors, and resource allocation.</li><li>Support technology upgrades and system migrations, including Office 365 implementations.</li></ul>
2026-10-16T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-10-16T00:00:00Z

IT Security Manager

Bensalem, PA
onsite
Permanent / Full Time
125000 - 150000 USD / Yearly
We are looking for an experienced IT Security Manager to lead security operations and strengthen cyber defense capabilities for a financial services organization in Bensalem, Pennsylvania. This role will guide daily security monitoring, incident response, and threat detection efforts while partnering with technology leaders to safeguard enterprise systems and data. The ideal candidate brings a strong background in cybersecurity operations, team leadership, and the continuous improvement of security processes, tools, and reporting. Responsibilities: • Lead daily security operations activities, ensuring effective monitoring, alert handling, and response coordination across the environment. • Direct investigations into cybersecurity events, drive containment and recovery efforts, and ensure critical incidents are escalated appropriately to technical teams and leadership. • Refine operating models for the security function by improving team coverage, escalation paths, service expectations, and standard procedures. • Maintain and enhance operational documentation, including response workflows, playbooks, runbooks, and supporting records for consistent execution. • Oversee the performance and optimization of core security technologies such as SIEM, endpoint detection, threat intelligence, and logging platforms. • Expand monitoring coverage by working with infrastructure and application teams to integrate new systems and improve enterprise visibility. • Strengthen detection capabilities by developing use cases, tuning alert logic, and incorporating threat intelligence into security operations. • Guide proactive threat hunting efforts and track emerging attack methods, vulnerabilities, and industry developments that may affect the organization. • Support audit and compliance initiatives by preserving evidence, documenting incidents thoroughly, and partnering with risk and compliance teams on remediation activities. • Prepare dashboards and performance reporting that communicate incident trends, response effectiveness, operational metrics, and significant cyber risks to management.
2026-10-19T00:00:00Z

Office Manager

Parsippany, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
Summary: The Office Manager will oversee daily operations for a fast-paced, technology-driven, paperless CPA firm. This individual will be responsible for managing and mentoring a team of three administrative professionals, ensuring efficient office processes, supporting business operations, and driving a positive, productive workplace culture. The ideal candidate will bring strong leadership, organizational, and problem-solving skills, along with the ability to train, develop, and motivate staff. Experience within a CPA firm or professional services environment is highly preferred. Key Responsibilities:<ul><li>Supervise, mentor, and develop a team of administrative staff, ensuring responsibilities are completed accurately and efficiently</li><li>Manage day-to-day office operations and serve as a key resource for employees, leadership, and external vendors</li><li>Oversee office supplies, equipment, technology resources, and vendor relationships</li><li>Coordinate meetings, events, travel arrangements, and other administrative activities</li><li>Assist with office budgeting, expense reporting, and basic bookkeeping functions</li><li>Maintain office policies, procedures, and operational standards</li><li>Support employee onboarding and other HR-related administrative functions</li><li>Identify opportunities to improve processes and implement efficiencies through technology and automation</li><li>Foster a collaborative, high-energy office culture while maintaining exceptional client service standards</li></ul>
2026-10-16T00:00:00Z

6 results for It Operations Manager in Easton, PA