We are looking for a detail-oriented Office Assistant to join our team in Washington, District of Columbia. As a key member of the office operations, you will handle a variety of administrative tasks to ensure the smooth running of daily activities. This is a long-term contract position ideal for someone with strong organizational skills and a proactive attitude.<br><br>Responsibilities:<br>• Receive and distribute mail and deliveries promptly to the appropriate individuals.<br>• Scan and send documents electronically to ensure timely communication.<br>• Prepare outgoing mail, FedEx shipments, and courier packages as needed.<br>• Set up conference rooms for meetings and arrange group lunches when necessary.<br>• Welcome visitors and escort them professionally to designated offices or conference rooms.<br>• Address inquiries from staff, clients, vendors, and office guests in a courteous manner.<br>• Restock office and kitchen supplies while maintaining inventory levels.<br>• Assist with general administrative tasks to support office operations.
<p>Robert Half is seeking a highly organized and experienced <strong>Senior Administrative Assistant</strong> to support our client in the Towson/Timonium, MD area. This is a direct-hire position that offers full-benefits and hybrid work schedule! This individual will play a critical role in ensuring the smooth functioning of administrative tasks, client communications, and internal reporting. The ideal candidate will have advanced Excel skills and a strong background in professional services or financial environments. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide high-level administrative support to office staff.</li><li>Schedule meetings, and coordinate client appointments.</li><li>Prepare and edit correspondence, reports, presentations, and spreadsheets.</li><li>Develop and maintain complex Excel workbooks, including:</li><li>Pivot tables</li><li>VLOOKUP/XLOOKUP</li><li>Data validation</li><li>Assist with the preparation and formatting of financial statements, proposals, and other related documents.</li><li>Maintain and organize digital and physical filing systems.</li><li>Coordinate internal and external communications, including handling confidential client information.</li><li>Support billing, time entry, and expense tracking using accounting or timekeeping software.</li><li>Liaise with IT and vendors for office equipment and technology needs.</li><li>Contribute to process improvements and workflow optimization across the office.</li></ul><p><br></p>
<p>We are seeking a proactive and highly organized <strong>Senior Administrative Assistant</strong> for a <strong>temp-to-hire</strong> opportunity. This role supports senior leadership and departmental operations by managing schedules, coordinating meetings, preparing reports, and handling confidential information with discretion. The ideal candidate is a self-starter with excellent communication skills and a strong ability to multitask in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide high-level administrative support to executives and department heads</li><li>Manage calendars, schedule meetings, and coordinate travel arrangements</li><li>Prepare and edit correspondence, reports, presentations, and other documents</li><li>Maintain filing systems and ensure accurate record-keeping</li><li>Assist with project coordination and follow-up on action items</li><li>Liaise with internal teams and external partners professionally</li><li>Handle confidential information with integrity and discretion</li><li>Support onboarding and training of new staff as needed</li></ul><p><br></p>
<p>A well-established family office in the Greater Baltimore area is seeking a highly motivated and detail-oriented <strong>Assistant Controller</strong> to join its finance team. This role offers a unique opportunity to work in a dynamic, investment-focused environment with exposure to complex partnership structures and private equity investments. The role is targeted up to $125k base + bonus and excellent benefits. <strong>Email Jim Meade at Robert Half right away for consideration and connect with him on LinkedIn.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in the preparation and review of financial statements and reports for various entities within the family office.</li><li>Manage accounting for complex investment partnerships, including private equity, hedge funds, and other alternative investments.</li><li>Collaborate with external tax advisors and auditors to ensure accurate and timely filings.</li><li>Support the Controller in maintaining internal controls and improving financial processes.</li><li>Participate in budgeting, forecasting, and cash flow analysis.</li><li>Provide ad hoc financial analysis and reporting as needed.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work in a collegial, low-turnover environment with long-term stability.</li><li>Gain exposure to sophisticated investment strategies and structures.</li><li>Competitive compensation package with discretionary bonus.</li><li>Opportunity to make a meaningful impact in a lean, high-performing team.</li></ul>
<p>Our client, a small nonprofit organization dedicated to managing a training fund, is seeking a proactive and detail-oriented <strong>Bilingual Administrative Assistant</strong>. This role is vital to ensuring the smooth daily operation of the organization, supporting both administrative and program-related functions. The ideal candidate will possess strong organizational skills, effective communication abilities in both languages, and a commitment to the mission of the organization.</p>
<p>We are seeking an Executive Assistant to provide comprehensive support to the organization’s CEO. You will play a crucial role in managing their day-to-day activities, ensuring efficiency, and fostering effective communication across all levels of the organization. The role is working for an IT Firm in the Reston area and is primarily remote. THE ROLE REQUIRES SECRET OR TOP SECRET CLEARANCE. The successful candidate is energetic and resourceful, thrives in a fast-paced environment and enjoys taking initiative and problem-solving. You are ambitious, perceptive, articulate and a mature multi-tasker with outstanding writing, research and organizational skills. No coaching necessary on the basics. You’ve already mastered them. You’re hungry for exposure and experience in all aspects of the organization and will have the opportunity to work on a variety of exciting projects and initiatives. You will serve as a primary point of contact for internal and external constituencies including senior management, board members, donors, renowned scientists and various representatives from the media, academic and creative communities.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage calendars: schedule meetings, appointments, and organize conference calls; manage all aspects of out-of-office travel with precision and attention to detail.</li><li>Manage CEO’s contacts database.</li><li>Act as a primary point of contact for internal and external stakeholders, managing emails, calls, and correspondence with professionalism and discretion.</li><li>Organize and prioritize incoming requests and information, ensuring the CEO and Co-founder are well-informed and prepared for upcoming commitments.</li><li>Prepare agendas, take meeting minutes, and follow up on action items to drive accountability and progress on key initiatives.</li><li>Be a prudent/professional, yet affable/approachable gatekeeper.</li><li>Have an ear to the ground to surface successes and challenges faced by staff.</li><li>Handle administrative tasks such as expense reports, document preparation, and bookings of meeting spaces, to enhance operational efficiency.</li><li>Uphold strict confidentiality regarding sensitive information and executive decisions, demonstrating integrity and discretion in all interactions.</li><li>Schedule Board of Director meetings and oversee onsite details including venue and catering, and preparation and distribution of Board materials.</li><li>Assist in the execution of special projects and initiatives, collaborating with cross-functional teams to meet deadlines and deliver exceptional results. Plan events including lunches, dinners, and social gatherings, and assist in development and fundraising projects with high-level donors.</li><li>Approach new tasks and responsibilities with care and enthusiasm.</li><li>MUST HAVE SECRET OR TOP SECRET SECURITY CLEARANCE!</li></ul><p><br></p><p> All interested candidates in this Executive Assistant opportunity and other fulltime opportunities in Accounting Operations please send your resume to Ian Gainor via LinkedIn. </p>
<p>Are you an experienced Executive Assistant with a proven track record of supporting multiple C-suite executives? Our client, a fast-paced organization in Baltimore City, is seeking a highly skilled and detail-oriented Executive Assistant to join their team. This is a temp-to-hire role designed for someone who thrives under pressure, communicates effectively, and is committed to providing exceptional administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support to multiple C-suite executives, including scheduling, calendar management, travel arrangements, and correspondence.</li><li>Serve as the first point of contact for executives, managing communication across various channels.</li><li>Prepare, edit, and proofread reports, presentations, and other documents as needed.</li><li>Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.</li><li>Manage expense reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Assist with special projects, event planning, and cross-departmental initiatives as needed.</li></ul><p><br></p>
We are looking for a skilled Administrative Assistant to provide essential support to the Director of Asset Management in Baltimore, Maryland. This contract position offers an opportunity to play a key role in managing organizational tasks, tracking project progress, and ensuring smooth workflows. The ideal candidate will thrive in a dynamic environment and bring strong administrative, organizational, and interpersonal skills to the role.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to the Director of Asset Management, including managing day-to-day tasks and project-related initiatives.<br>• Maintain and organize accurate records, ensuring data integrity and accessibility.<br>• Monitor and update the status of pipeline facilities and ticket items to ensure timely tracking.<br>• Prepare check-ins, status updates, and reports to keep stakeholders informed of project progress.<br>• Facilitate project initiatives by scheduling meetings, setting agendas, assigning tasks, and ensuring deliverables are completed on time.<br>• Conduct ongoing analysis of business performance, including internal results and external market trends.<br>• Collaborate with internal teams and external experts to advance asset management objectives and tasks.<br>• Demonstrate resourcefulness and a proactive attitude to ensure all administrative functions are efficiently executed.<br>• Screen calls, manage correspondence, and maintain organized filing systems.<br>• Assist with prioritizing assignments and multitasking in a fast-paced environment.
<p>We are looking for a detail-oriented Legal Administrative Assistant to join a prestigious law firm in Washington, District of Columbia. In this role, you will provide essential support to a team of attorneys across various practice areas, including litigation. This position offers an excellent opportunity to thrive in a dynamic and collaborative environment while contributing to high-level legal operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive administrative support to a group of approximately 10 attorneys, including partners, counsel, and associates.</p><p>• Organize and coordinate travel plans, expense reports, and reimbursements.</p><p>• Manage scheduling needs, including setting up meetings and maintaining calendars for multiple attorneys.</p><p>• Prepare legal documents such as binders, tables of contents, and conduct light research as needed.</p><p>• Welcome and assist on-site visitors, ensuring conference rooms and catering arrangements are properly handled.</p><p>• Collaborate with IT teams to set up virtual meetings and resolve technical issues.</p><p>• Maintain strict attention to detail while handling multiple priorities in a fast-paced environment.</p><p>• Ensure smooth communication and follow-up for internal and external stakeholders.</p><p>• Uphold professionalism in both virtual and in-person interactions.</p><p>• Assist in the preparation and organization of case files and legal documentation.</p>
We are looking for a detail-oriented Contracts Administrator to join our team in Baltimore, Maryland. In this role, you will support the Assistant Vice President of Contracts, in-house counsel, and various departments by managing administrative and legal tasks related to commercial real estate transactions. If you have a passion for legal documentation, real estate, and collaborative teamwork, this opportunity could be an excellent fit for you.<br><br>Responsibilities:<br>• Draft and review contracts, amendments, and supplemental agreements for land transactions, including purchases, leases, and joint ventures.<br>• Prepare and proofread easements, declarations, and other land-related legal documents.<br>• Develop transaction and ownership structure charts to ensure clarity in documentation.<br>• Track contract timelines and deadlines while coordinating due diligence reports and distributing necessary funds.<br>• Order and analyze due diligence materials such as title reports, judgments, and surveys for properties, entities, and individuals.<br>• Provide administrative and legal support under the direction of the Assistant Vice President of Contracts.<br>• Collaborate with in-house counsel and departments including Acquisition, Development, Finance, and Accounting.<br>• Notify relevant departments of critical deadlines and coordinate required actions.<br>• Assist Joint Venture and Regional Partners in achieving transaction goals.
We are looking for a dedicated Human Resources (HR) Assistant to join a reputable food manufacturer in Baltimore, Maryland. This long-term contract position offers the opportunity to contribute to essential HR functions while working in a collaborative and dynamic environment. The role requires a proactive approach and a commitment to delivering outstanding administrative support and customer service.<br><br>Responsibilities:<br>• Facilitate onboarding processes, ensuring all new employee documentation is completed accurately and promptly.<br>• Manage I-9 compliance and maintain employee records in adherence to company policies and legal standards.<br>• Coordinate HR-related events, including planning and logistical support.<br>• Perform data entry tasks and maintain HR systems for efficient record management.<br>• Provide administrative support to HR operations, including scheduling, correspondence, and general office duties.<br>• Handle Kronos system operations, including timekeeping and payroll data entry.<br>• Utilize SAP and other HRIS platforms to manage employee information and reporting.<br>• Ensure compliance with organizational policies and procedures in all HR activities.<br>• Serve as a point of contact for employee inquiries and provide exceptional customer service.<br>• Collaborate with team members to improve HR processes and enhance efficiency.
<p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented and highly organized <strong>Business Legal Administrative Assistant</strong> to support attorneys and legal professionals specializing in business law. The ideal candidate will bring exceptional administrative skills and a strong understanding of business law processes and terminology. This role requires the ability to manage a fast-paced workload, maintain strict confidentiality, and deliver high-quality support to ensure the efficient operation of the legal team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Administrative Support</strong>: Provide comprehensive administrative assistance to attorneys, including scheduling appointments, maintaining calendars, and arranging meetings.</li><li><strong>Document Preparation</strong>: Prepare, draft, proofread, and format business law-related legal documents such as contracts, corporate filings, and agreements.</li><li><strong>Client Communication</strong>: Act as the first point of contact for clients, managing inquiries and relaying critical information to attorneys.</li><li><strong>Filing and Organization</strong>: Maintain electronic and physical filing systems, ensuring documents are accurately filed and retrievable.</li><li><strong>Billing and Invoicing</strong>: Assist with client billing, process invoices, and manage other financial administrative tasks.</li><li><strong>Research Support</strong>: Conduct legal and procedural research related to business law (e.g., compliance requirements, corporate governance issues) and summarize findings.</li><li><strong>Court and Agency Filing</strong>: File legal documents with courts or regulatory agencies and monitor deadlines for filings, hearings, and other critical dates.</li><li><strong>Team Collaboration</strong>: Collaborate closely with attorneys, paralegals, and clients to ensure efficient case management and timely completion of tasks.</li><li><strong>Compliance Assistance</strong>: Help clients with compliance-related forms and requirements, including SEC filings and corporate registration documentation.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and professional Legal Assistant to support our legal team with administrative and client-facing responsibilities. The ideal candidate will have prior experience in a law firm setting and demonstrate strong organizational and communication skills.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer and direct incoming calls; take and relay accurate messages.</li><li>Welcome clients and visitors with professionalism and courtesy.</li><li>Coordinate and schedule appointments, depositions, and meetings.</li><li>Prepare, scan, and electronically file legal correspondence and case documents.</li><li>Open, organize, and maintain physical and digital case files.</li><li>Handle incoming and outgoing mail, ensuring timely distribution.</li><li>Monitor and replenish office supplies; assist with general office upkeep.</li><li>Provide additional administrative support as needed.</li></ul>
<p>Are you looking for your next growth step in your career? Are you currently a Controller or Assistant Controller wanting to be a Controller? Do you have strong supervisory skills and a CPA? If so, our client, a $100M+ non-profit is looking for a Controller to manage and oversee the financial operations of a 15-person accounting department. This key leadership role requires strong expertise in accounting, financial compliance, and regulatory standards to support the organization’s mission and ensure fiscal accountability. The Controller will collaborate with senior leadership to maintain financial stability while directing core functions such as budgeting, reporting, and audits.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the daily operations of financial departments, including the General Ledger, Bursar’s Office and Payroll functions, ensuring accuracy in GL, bank recs, mthe end close, grants, accounts receivable, accounts payable, and cash management.</p><p>• Develop and implement accounting policies and procedures that align with generally accepted accounting principles (GAAP), GASB standards, and federal, state, and local regulations.</p><p>• Supervise and mentor staff, providing training and guidance to ensure successful execution of their responsibilities.</p><p>• Review and approve financial reports to guarantee accuracy, timeliness, and accountability.</p><p>• Collaborate with IT teams to ensure the integrity, security, and functionality of financial systems, including updates and new versions.</p><p>• Prepare and submit financial reports required by state and federal agencies.</p><p>• Manage month-end and year-end financial closings efficiently and ensure compliance with all deadlines.</p><p>• Coordinate with auditors for financial and compliance audits, including preparation of schedules and reconciliations.</p><p>• Oversee collection processes, including dispute resolution, vendor meetings, and timely deposits of funds.</p><p>• Plan, monitor, and manage the annual budget for the Controller’s Office, ensuring alignment with organizational goals.</p><p><br></p><p>This Controller role is <strong>5 days/week</strong> in the office in PG County for the <strong>first 6 months</strong> and then the option for hybrid can be discussed with your manager. The ideal candidate will have an active CPA, 3+ years as an Assistant Controller or Accounting Manager, 4+ years of extensive supervisory experience of 5+ staff, advanced general ledger accounting operations and preferably non-profit industry experience but they will consider for-profit. Comp range for this Controller position is 120-140K in base salary + excellent benefits and great work/life balance. To apply to this Controller role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
<p>Do You Love Numbers? Are You a Skilled Non-Profit Controller or Assistant Controller with an Entrepreneurial Spirit? Have you ever dreamed of combining your financial expertise with your passion for making a global impact? Are you ready to work for a forward-thinking non-profit organization that values innovation and looks for entrepreneurial leaders like you? If so, keep reading. This is your opportunity to step into a leadership role within a globally recognized social-impact organization that is driving positive change across the world.</p><p><br></p><p>Our client, a $35M non-profit in the DC Metro area, is looking for a talented Controller who will partner with the CFO to manage and oversee all aspects of the organization's financial and accounting operations. This leadership position offers the chance to work closely with senior executives and program leaders, empowering them to make informed decisions while ensuring financial excellence across the organization's operations. This isn't just a finance role; it's about joining a team dedicated to making a meaningful difference—designing systems, processes, and strategies that support the organization's work to create lasting social change worldwide.</p><p><br></p><p>Responsibilities:</p><p>*Manage accounts, ledgers, and reporting systems to ensure compliance with GAAP standards and nonprofit regulatory requirements.</p><p>*Implement internal controls for revenue, costs, budgets, and asset protection while ensuring accurate financial transaction recordings.</p><p>*Coordinate and oversee audit processes.</p><p>*Analyze financial data, prepare timely reports, and communicate updates to senior leadership.</p><p>*Review and approve payroll transactions.</p><p>*Support the CFO in engaging with the board’s audit and finance committees on financial trends and strategies.</p><p>*Oversee accounting for grants and programs to ensure spending aligns with budgets and funding requirements.</p><p>*Build and maintain relationships with external stakeholders like banks, lenders, and vendors.</p><p>*Develop and enforce finance policies, procedures, and systems to support operations.</p><p>*Lead improvements to the accounting ERP system (NetSuite) and coordinate system rollouts in additional locations.</p><p>*Lead and develop the finance team, fostering clear communication and strong collaboration.</p><p>*Strengthen partnerships with HR, IT, legal, and program teams to streamline operations.</p><p>*Promote a positive work environment and provide coaching to tackle challenges collaboratively.</p><p><br></p><p>The ideal candidate will be an individual who thrives in a fast-paced, mission-driven environment and has the following qualifications: CPA,10+ years exp with 2–5+ years of experience in a Non-Profit Controller or Asst Controller role, strong background in grant accounting from private foundations NOT government grants, NetSuite or something similar, strong analytical and problem-solving skills, including the ability to research and apply technical accounting standards as required, a collaborative mindset and ability to educate colleagues with varying levels of financial knowledge and a passion for innovation and working in entrepreneurial teams where creativity, adaptability, and results are valued. Comp range for this Controller role is 130-135K in base salary + bonus, full benefits and this is a hybrid role in the office in Arlington, VA a minimum of 3 days/week. To apply to this job please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
