<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, Delaware. This role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is local and offers varied shifts.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>Robert Half has a new direct-hire position for a Billing and Collections Specialist for a well-known Baltimore law firm. Our client offers strong benefits, hybrid work schedule and room for growth on the team. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Billing:</strong></p><ul><li>Prepare and process accurate client invoices in accordance with attorney instructions and client guidelines.</li><li>Review pre-bills, make edits, and finalize invoices using legal billing software </li><li>Ensure time entries are correctly recorded and compliant with client billing terms.</li><li>Submit electronic invoices through e-billing portals</li><li>Monitor and resolve billing discrepancies or client disputes promptly and professionally.</li><li>Maintain organized billing records and ensure confidentiality of sensitive information.</li></ul><p><strong>Collections:</strong></p><ul><li>Track and manage accounts receivable; follow up with clients regarding outstanding balances.</li><li>Send collection notices and engage in direct communication with clients to resolve payment issues.</li><li>Coordinate with attorneys on high-priority or delinquent accounts.</li><li>Process payments, apply them to client accounts, and reconcile records regularly.</li><li>Generate aging reports and provide regular updates to firm leadership on collection status.</li></ul><p><strong>Compliance & Reporting:</strong></p><ul><li>Ensure billing and collection practices comply with firm policies, ethical standards, and client agreements.</li><li>Maintain and update client billing profiles and contact information.</li><li>Assist with month-end closing activities and reporting.</li><li>Provide support during financial audits or internal reviews as needed.</li></ul>
<p>Robert Half has partnered with a growing services company located in the Central/South Delaware area on their search for an articulate, Accounts Receivable Specialist who is comfortable working with approval workflows and documentation standards. In this role, you will oversee the collection of outstanding payments, prepare and submit customer invoices, post remittances to customer accounts, monitor AR aging accounts, process deposits and credit card payments, assist with invoices disputes, review credit memos, and update customer accounts as needed. The ideal Accounts Receivable Specialist should have a flair for numbers, excellent research abilities, thorough communication skills, and an expertise at time management.</p><p><br></p><p>Major Responsibilities</p><p>· Investigate and review account discrepancies</p><p>· Generate collections correspondence to customers</p><p>· Maintain and update customer accounts</p><p>· Submit ACH payments and credit card payments</p><p>· Prepare monthly financial statements</p><p>· Monitor cash flow</p><p>· Research and analysis documentation</p><p>· Assist with administrative activities</p><p>· Track compliance documentation and waivers</p><p>· Revenue Recognition Support</p>
<p>We are seeking a detail-oriented <strong>Accounting Specialist</strong> to join our dynamic team in Baltimore, Maryland. This <strong>contract-to-permanent role</strong> presents a fantastic opportunity for a talented professional to contribute to key accounting operations, including cash receipts, escrow management, and accounts payable processes. The ideal candidate is a team player who is organized, collaborative, and dedicated to maintaining accuracy and delivering high-quality results in financial operations.</p><p>Key Responsibilities:</p><ul><li>Accurately record and manage incoming cash receipts, including checks, lockbox payments, credit card transactions, wire transfers, and internal company transfers.</li><li>Investigate and resolve unidentified or misallocated cash receipts to ensure precise financial records.</li><li>Respond to payment-related inquiries from clients and attorneys, providing detailed account updates and resolutions to any payment issues.</li><li>Reverse and reallocate cash receipts when necessary, process minor write-offs in compliance with company policies, and assist in balancing unapplied cash and escrow accounts.</li><li>Collaborate with attorneys on tasks such as coordinating refunds, applying client funds, and supporting annual unclaimed property reporting.</li><li>Review and verify the accuracy of disbursement coding, working closely with legal administrative assistants to confirm proper client and matter numbers.</li><li>Provide backup support for escrow transactions, including handling deposits and issuing disbursement checks.</li><li>Assist with accounts payable tasks, including invoice data entry, check processing, and monthly credit card reconciliations.</li><li>Support special projects and tasks as needed within the accounting department, as assigned by the Controller or Director of Finance.</li><li>Commit to occasional overtime to meet deadlines and departmental objectives.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounting Specialist to join our team in Nottingham, Maryland. This Contract-to-Permanent position is ideal for someone with expertise in accounts payable, accounts receivable, payroll processing, and general accounting support. The role requires strong organizational skills and the ability to handle multiple financial tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Review invoices for accuracy, attach supporting documents, and ensure proper coding before entering them into the accounting system.</p><p>• Obtain necessary approvals for payments and process them, including positive pay submissions and filing documentation.</p><p>• Manage accounts receivable by matching incoming payments to invoices, depositing funds, and applying payments accurately to customer accounts.</p><p>• Send notices for overdue accounts, scan bank deposit slips, and prepare membership and reimbursement invoices.</p><p>• Process weekly payrolls, including deductions, garnishments, and tax status updates, while ensuring compliance with all regulations.</p><p>• Handle annual payroll tasks such as holiday pay, W-2 processing, and container royalty payroll.</p><p>• Provide support for unemployment claims and payroll system inquiries from member employers.</p><p>• Order office supplies and manage administrative tasks as needed.</p><p>• Assist with additional accounting and administrative duties as assigned.</p>
<p>We are seeking a detail-oriented and motivated Billing Specialist to join our team in Baltimore MD. The ideal candidate will play a critical role in ensuring accurate billing, timely collections, and maintaining strong client relationships. This position requires exceptional organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and issue accurate client invoices in a timely manner, ensuring compliance with billing guidelines and client billing arrangements.</li><li>Collaborate with staff to gather billing information and resolve discrepancies.</li><li>Monitor and maintain proper charge and payment allocations, including expense entries and write-offs as needed.</li><li>Utilize e-billing platforms and systems to process, submit, and track invoices.</li><li>Manage accounts receivable by proactively following up with clients on outstanding balances.</li><li>Identify and address billing disputes or discrepancies, escalating complex issues to appropriate parties as needed.</li><li>Maintain detailed records of client communications and payment arrangements.</li><li>Work closely with clients to set up payment plans for overdue accounts, as required.</li><li>Ensure adherence to the billing policies and procedures, as well as client-specific billing guidelines.</li><li>Prepare and generate periodic reports on billing and collections activity for management review.</li><li>Assist in maintaining accurate client account records and ensuring compliance with internal controls.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>Manager of Total Rewards ~Washington, D.C. Nonprofit </p><p> $180,000, hybrid work schedule, excellent benefits, career growth! </p><p> </p><p>My client is a professional services firm located in the Washington, D.C. area with a need for a Manager of Total Rewards. The Manager of Total Rewards will lead the administration and analyst of the corporate compensation and benefits program, including the development of compensation strategies. The Manager of Total Rewards will oversee the Department, manage a staff, and report to the VP of Human Resources. Candidates with experience implementing compensation plans and salary assessments are highly encouraged to apply. The Director of Total Rewards will be responsible for the following duties:</p><p><br></p><ul><li>Develops and implements an overall information and visibility strategy to effectively communicate compensation and benefits programs. </li><li>Administers company-wide employee benefits policies, procedures, and practices in accordance with corporate objectives and federal and state legal requirements. </li><li>Ensures firm compliance with provisions of governmental regulations- ERISA, COBRA, HIPAA, and reviews and analyzes changes to state and federal laws pertaining to benefits and reports necessary or suggested changes to management. </li><li> Lead the development of a comprehensive total rewards communications’ strategy. </li><li> Assist strategic administration of benefits program. </li><li>Partner with internal stakeholders to ensure coordination and proactive consideration of issues related to compensation. </li><li>Manag leave time and policies </li><li>Manage preparation for Annual Enrollment and the ongoing process from a plan design / plan management perspective </li></ul><p>All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn. </p><p> </p><p> Requirements:</p><p> BS/BA degree</p><p> -7 + years’ experience in a similar role Subject Matter expert in total rewards benefits and </p><p> compensations </p><p> -Strong financial and business acumen; ability and desire to develop cost-effective rewards and recognition programs that maximize employee motivation </p><p><br></p><p> </p><p> All interested candidates in this Manager of Total Rewards role and other full-time permanent opportunities across the Washington, D.C. area please send your resumes to Justin Decker via LinkedIn.</p>
<p>Role: Sr. Associate Attorney or Partner </p><p>Location: Washington, DC - hybrid and fully remote candidates will be considered </p><p><br></p><p>We are looking for a skilled Attorney/Lawyer to join our client's team in Washington, District of Columbia. This position involves providing expert legal counsel to government contractors and commercial businesses, with a specific focus on mergers and acquisitions (M& A) and federal government contracts. The ideal candidate will collaborate with a dedicated team to deliver tailored solutions for complex legal challenges.</p><p><br></p><p>Responsibilities:</p><p>• Advise clients on legal matters related to mergers, acquisitions, and business restructurings, including asset and equity transactions.</p><p>• Assist in drafting, reviewing, and negotiating purchase agreements, financing documents, and other transaction-related contracts.</p><p>• Conduct due diligence, oversee transaction closings, and manage post-closing notices and certifications.</p><p>• Provide legal guidance on entity formation, structuring, and the drafting of governance agreements such as LLC agreements, shareholder agreements, and partnership agreements.</p><p>• Support clients in compliance with federal government contracting regulations, including the Federal Acquisition Regulation (FAR).</p><p>• Address issues related to federal small business programs, such as 8(a), HUBZone, and other certifications.</p><p>• Draft and review teaming agreements, subcontracts, and other partnership arrangements.</p><p>• Offer strategic advice on executive compensation, synthetic equity offerings, and financing rounds involving private equity and venture capital.</p><p>• Handle investigations and compliance matters, including those related to the False Claims Act and federal procurement law.</p>
<p>We are looking for a knowledgeable and motivated attorney to join our distinguished public finance practice in Baltimore, Maryland. This position offers the opportunity to engage in complex and rewarding legal work while fostering growth and meaningful client relationships. The ideal candidate will bring experience in tax law and a strong commitment to excellence in legal services.</p><p><br></p><p>Responsibilities:</p><p>• Research and interpret tax codes to ensure compliance and provide expert legal advice.</p><p>• Draft and review agreements, tax documents, and other legal instruments related to public finance.</p><p>• Provide specialized legal guidance on 501(c)(3) and governmental financings.</p><p>• Collaborate with clients to address their specific legal needs and objectives.</p><p>• Participate in public finance transactions, ensuring all legal aspects are thoroughly managed.</p><p>• Stay updated on changes in tax laws and regulations to advise clients effectively.</p><p>• Engage in activities and networking opportunities to enhance practice visibility.</p><p>• Work closely with colleagues to develop innovative solutions to complex legal challenges.</p><p>• Manage multiple projects simultaneously while maintaining high standards of accuracy and efficiency.</p>
