<p>We are looking for an experienced VP of Finance to lead and oversee the financial operations of a growing professional services company in Somerset County, New Jersey. This role is critical in managing the company’s financial planning, reporting, month-end close, audit and overall fiscal strategy. The ideal candidate will bring exceptional accounting, audit and finance skills and a proven track record of success.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and management of the company's annual budget to ensure alignment with organizational goals.</p><p>• Oversee the month-end close process, ensuring accuracy and timeliness of financial reporting.</p><p>• Prepare and present comprehensive financial reports to private equity partners, providing insights and recommendations for strategic decisions.</p><p>• Manage cash flow forecasting to maintain financial stability and support operational needs.</p><p>• Collaborate with executive leadership to establish long-term financial strategies and objectives.</p><p>• Ensure compliance with financial regulations and internal policies to uphold the integrity of financial operations.</p><p>• Analyze financial data to identify trends, risks, and opportunities for growth and improvement.</p><p>• Partner with external auditors and consultants to ensure accurate and transparent financial reporting.</p>
<p>Robert Half is looking for an experienced Accounts Payable Team Lead to join our team in the Greater Philadelphia area. In this role, you will oversee critical functions within the accounts payable department, ensuring compliance, accuracy, and timeliness in all processes. The ideal candidate will bring strong leadership skills, attention to detail, and a commitment to fostering team success in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Supervise and support the accounts payable team, ensuring adherence to company policies and procedures.</li><li>Review and approve vendor bills, ensuring accuracy and compliance with organizational standards.</li><li>Manage daily reconciliations of vendor accounts and assist in resolving any discrepancies.</li><li>Oversee and prioritize tasks within shared accounts payable inboxes, ensuring timely completion of assignments.</li><li>Coordinate workload distribution across the team to maintain efficient processing of vendor invoices and payments.</li><li>Ensure accurate processing and application of vendor payments, including ACH, wire transfers, checks, and credit cards.</li><li>Assist with month-end close activities, audit preparation, and reporting requirements.</li><li>Provide mentorship and guidance to team members, fostering growth and consistent performance.</li></ul>
<p>We are looking for a skilled and detail-oriented Full Charge Bookkeeper to join our construction company in Allentown, Pennsylvania. As a key member of the team, you will oversee comprehensive accounting operations, including payroll, accounts payable and receivable, reconciliations, and financial reporting. This role requires excellent organizational skills and a commitment to maintaining the accuracy and compliance of our financial records.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Oversee full-cycle accounting functions, including accounts payable, accounts receivable, payroll, and general ledger maintenance.</p><p>• Conduct bank reconciliations and ensure the accuracy of financial records.</p><p>• Prepare and present monthly, quarterly, and annual financial statements and reports.</p><p>• Implement and manage job costing systems to monitor project profitability.</p><p>• Process invoices, payments, and collections while adhering to contractual timelines.</p><p>• Collaborate with project managers to ensure accurate budgeting and cost tracking for construction projects.</p><p>• Manage payroll processes, including benefits administration and compliance with relevant labor laws.</p><p>• File property tax documents, business expense reports, and other required regulatory filings.</p><p>• Reconcile vendor statements, resolve discrepancies, and address disputes as needed.</p><p>• Maintain compliance with local, state, and federal tax regulations.</p>
<p>Robert Half has partnered with a thriving manufacturing firm on their search for an experienced Billing & Collections Supervisor who can handle a high volume of accounts. We are looking for a candidate who can identify and monitor overdue payments, process credit memos, report collection activity, arrange debt payoffs, review trial balances, recommend accounts for escalation, prepare and distribute collection status reports, and resolve billing and customer credit issues. This Billing & Collections Supervisor will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. The ideal candidate must have strong negotiation skills, excellent communication skills, and the ability to handle sensitive and confidential information professionally.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Submit write off request as needed</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a detail-oriented Staff Accountant to join our team located in the Greater Philadelphia Region. This role offers an exciting opportunity within the non-profit sector and is designed as a contract to long-term position. The ideal Staff Accountant candidate will be responsible for managing financial processes, ensuring compliance, and supporting organizational budgeting efforts.</p><p><br></p><p>What you get to do every single day:</p><p>• Enter accounts payable data accurately, ensuring invoices and payments align with fiscal periods and grant funding guidelines.</p><p>• Process accounts receivable efficiently, verifying timely submissions of employee reports and payments from contributing employers.</p><p>• Oversee organizational and program budgets, monitoring expenditures to ensure alignment with projected figures.</p><p>• Provide budget versus actual spending reports to program leaders upon request to support informed decision-making.</p><p>• Assist in developing budget proposals for new and existing programs, conducting cost analyses and obtaining quotes from vendors.</p><p>• Ensure tax-exempt compliance by coordinating vendor records, applying exemptions, and securing non-profit pricing.</p><p>• Enhance financial record-keeping systems, identifying inefficiencies and implementing improved processes.</p><p>• Lead efforts to identify and mitigate financial risks, ensuring the organization's sustainability.</p>
<p>We are looking for an experienced Operations Analyst to join our client's team in the Horsham, Pennsylvania area. This role offers an exciting opportunity to contribute to the administration, compliance, and overall success of retirement plans, including 401(k), profit-sharing, and defined benefit pension plans. If you thrive in a collaborative environment and enjoy providing exceptional service to clients, this position is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Perform comprehensive compliance and administration services for various defined contribution plans, including 401(k), profit-sharing, and money purchase pension plans.</p><p>• Reconcile asset and trust accounts to ensure accurate financial reporting.</p><p>• Conduct compliance and nondiscrimination testing, including coverage, top-heavy, and 415 limits.</p><p>• Manage employee census data reconciliation and calculate contributions and allocations, including employer match and safe harbor.</p><p>• Prepare detailed valuation and compliance reports for plan sponsors.</p><p>• Complete governmental filings such as Forms 5500, 8955-SSA, and 1099-R.</p><p>• Address and correct compliance violations using appropriate correction methods.</p><p>• Provide audit support for large plan filers and assist with plan conversions and special projects.</p><p>• Consult with clients on plan design options and compliance matters to meet their retirement goals.</p><p>• Collaborate with colleagues, recordkeepers, and other professionals to ensure client satisfaction and success.</p>
<p>We are looking for a dedicated Credit Analyst to join our team in Easton, Pennsylvania. This position is within the manufacturing industry, offering a great opportunity to contribute to financial operations and ensure the accuracy of accounts receivable processes. The ideal candidate will have a keen eye for detail, strong communication skills, and a solid understanding of credit analysis and deduction resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage the Accounts Receivable Prepayment process efficiently and accurately.</p><p>• Coordinate with customers, logistics, and sales teams to handle all correspondence related to prepayment requests.</p><p>• Lead weekly meetings with credit and sales teams to review and address open or overdue prepayment orders.</p><p>• Investigate and resolve chargeback deductions for assigned customers in a timely manner.</p><p>• Assist with audits and fulfill other financial data requests as required.</p><p>• Monitor and maintain accurate trial balances to support financial reporting.</p><p>• Develop and update price lists to ensure accurate credit evaluations.</p><p>• Collaborate on corporate credit policy updates and ensure adherence to company standards.</p>
<p>Very large and profitable publicly traded company located in Central Morris County is seeking a SEC External Reporting Analyst. The successful candidate will have an accounting degree and 1-2+ years of Big 4 or larger regional public accounting experience working on publicly traded clients. Will also consider candidates out of private industry with 1+ years of demonstrated SEC reporting and technical accounting experience at larger companies. Candidate will assist the Director with SEC Financial Reporting and Technical Accounting activities. Must have strong knowledge of US GAAP and some SOX experience. This is a great opportunity for a recent public accounting person to transition into private industry in the SEC space and learn the business from top professionals at this firm. The company offers a very competitive salary in the $85-100k range plus bonus depending on experience, plus great benefits and high exposure with upside potential to grow your career. </p>
<p>The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables. As the Collections Supervisor you will maintain customer accounts, monitor credit operations, generate regular reports on collections status, audit aging reports, train new employees and provide ongoing training as needed, maintain strong communication with sales, customer service and billing departments, resolve customer inquiries and ensure compliance with federal and state laws related to debt collection. In this role, the candidate must possess strong leadership skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and the ability to manage multiple priorities and meet deadlines. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Create departmental collection goals</p><p>· Direct collection efforts on delinquent accounts</p><p>· Verify customer payments</p><p>· Resolve complex or escalated collection issues</p><p>· Negotiate payment terms and payment schedules</p><p>· Develop and implement collection procedures and policies to improve efficiency</p><p>· Recommend and implement process improvement to enhance collection effectiveness</p>
We are seeking a Tax Staff Accountant with bookkeeping experience to join our dynamic accounting team. This role is ideal for professionals who possess a strong background in tax preparation and bookkeeping, with excellent attention to detail and organizational skills. The ideal candidate will play a key role in managing tax compliance, providing bookkeeping services, and assisting clients with financial reporting requirements. <br> • 3–5 years of experience in tax preparation and bookkeeping, ideally within a small to medium public accounting firm • Proficiency in preparing both individual and business (entity) tax returns • Experience with QuickBooks Online and QuickBooks Desktop, including monthly and quarterly client book closings • Ability to prepare tax returns while ensuring compliance with federal, state, and local tax laws • Skilled at integrating financial data and tax information across multiple software systems • Experience serving a variety of clients across industries and business structures • Strong understanding of entity taxation (corporations, partnerships, etc.) as well as personal taxation • Excellent communication skills, with the ability to clearly explain complex tax issues to clients • Availability for extended hours during tax season (January 15 – April 15), including Saturdays and 2–3 longer days per week, to manage increased workload <br> Qualifications: • B.A. in Accounting (minimum 3.0 GPA) • Certified Public Accountant (CPA) license preferred • Proficiency with Microsoft Office Suite, CCH Access, Lacerte, and QuickBooks • Strong verbal and written communication skills • Ability to meet strict deadlines; reliable, organized, dedicated, and effective in a team environment <br> In addition to a rewarding career, we provide a robust benefits package, including: • Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental) • Company-Paid Life and Long-Term Disability Insurance • Ancillary Benefits such as supplemental life insurance and short-term disability options • Classic Safe Harbor 401(k) Plan with employer contributions • Opportunities for detail oriented growth, learning, and development including access to Becker and LinkedIn Learning
We are looking for an experienced Accounts Receivable Clerk to join our team on a contract basis in Willingboro, New Jersey. This role is ideal for a meticulous individual with a background in commercial collections and billing processes. The position focuses on maintaining accurate financial records and ensuring timely collection of payments.<br><br>Responsibilities:<br>• Process and manage invoices to ensure accurate billing and timely payments.<br>• Conduct follow-ups with clients to collect outstanding balances and resolve payment discrepancies.<br>• Record and reconcile incoming payments in the company's financial systems.<br>• Collaborate with other departments to address and resolve client billing issues.<br>• Generate reports on accounts receivable status and provide updates to management.<br>• Maintain organized and up-to-date records of client transactions and payment histories.<br>• Ensure compliance with company policies and industry standards in all financial activities.<br>• Assist in cash application processes to ensure proper allocation of payments.<br>• Identify and escalate problem accounts to management as necessary.<br>• Provide exceptional customer service while addressing client inquiries related to billing and payments.
<p>Are you looking for an opportunity to grow and thrive within a financial role? Robert Half has partnered with one of their reputable clients on their search for a A/R & Collections Manager with strong understanding of financial statements and the ability to assess credit risk. As the A/R & Collections Manager you will oversee credit policies and collections processes, create and develop credit and collection programs that ensure accurate and timely collection on all outstanding client invoices while also creating avenues for cash flow, review customer contracts, maintain internal budget targets, and oversee the accounts receivable department. In this role, the candidate must possess strong communication skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and outstanding leadership capabilities. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Generate and analyze A/R metrics and collection performance reports </p><p>· Monitor aging reports and proactively follow up on past due accounts</p><p>· Establish credit limits and review customer creditworthiness</p><p>· Develop and implement effective collection strategies to improve working capital</p><p>· Resolve complex billing and collection issues</p><p>· Work closely with the accounting team during month-end close</p><p>· Provide coaching, training and performance feedback to collections staff</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Allentown, Pennsylvania. This position requires on-site work and offers an excellent opportunity to contribute to a dynamic organization. The role focuses on managing accounts payable functions efficiently and ensuring accurate processing of financial transactions.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices and ensure proper coding and entry into the accounting system.</p><p>• Manage purchase orders and oversee payment processing for timely and accurate transactions.</p><p>• Perform reconciliation of accounts payable ledgers to maintain accurate financial records.</p><p>• Handle production build-related financial entries and ensure proper documentation.</p><p>• Collaborate with vendors to address inquiries and resolve payment discrepancies.</p><p>• Conduct regular check runs and facilitate Automated Clearing House (ACH) payments.</p><p>• Ensure compliance with company policies and procedures in all accounts payable activities.</p><p>• Assist in transitioning accounts payable functions from QuickBooks to NetSuite.</p><p>• Monitor and track payment schedules to avoid delays and penalties.</p>
<p>We are looking for a detail-oriented Part-Time Accounting Specialist to join a dynamic non-profit organization in Trenton, NJ. This Contract-to-Permanent position offers an excellent opportunity to contribute to meaningful community-focused initiatives while building your accounting expertise. The ideal candidate is eager to grow professionally and thrives in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p><strong>Data Entry and Recordkeeping:</strong></p><ul><li>Manage the entry of financial transactions into accounting systems accurately and promptly.</li><li>Maintain organized and up-to-date records of invoices, purchase orders, and receipts.</li></ul><p><strong>Accounts Payable and Receivable Support:</strong></p><ul><li>Process accounts payable, including invoice verification and payment preparation.</li><li>Assist in accounts receivable functions, including billing and processing payments.</li></ul><p><strong>Reconciliation:</strong></p><ul><li>Perform routine reconciliation of bank statements and other financial accounts.</li><li>Investigate and resolve discrepancies promptly.</li></ul><p><strong>Reporting and Documentation:</strong></p><ul><li>Assist with generating financial reports for internal use or external audits.</li><li>Ensure compliance with financial procedures and policies.</li></ul><p><br></p>
<p>Reputable, engineering company seeks a Cost Accounting Manager with proven knowledge of GAAP and strong standard cost knowledge. In this role, the Cost Accounting Manager will monitor and evaluate inventories, oversee the month end closing process, assist with budgeting and forecasting, prepare monthly journal entries, maintain internal controls, analyze cost variances, and manage the cost auditing process. This candidate will ensure department goals are met, cost is reduced and overall improvement of profitability.</p><p><br></p><p>How you will make an impact</p><p>· Collect and analyze operational cost data</p><p>· Maintain cost accounting procedures</p><p>· Analyze production cost</p><p>· Set standard costs of goods</p><p>· Administer cost accounting principles</p><p>· Prepare production reports</p><p>· Assist with month-end cost accounting close</p><p>· Prepare estimates of costs</p><p>· Coordinate with operations on forecasting</p><p>· Resolve cost inaccuracies</p>
We are looking for a detail-oriented Bookkeeper to join our team in Rockaway, New Jersey. This position offers a great opportunity to contribute to a dynamic logistics company while honing your financial management skills. The successful candidate will be responsible for maintaining accurate financial records and supporting essential accounting functions.<br><br>Responsibilities:<br>• Manage accounts payable and accounts receivable processes to ensure accuracy and timeliness.<br>• Perform regular bank account reconciliations to maintain up-to-date financial records.<br>• Maintain and update financial documentation using bookkeeping systems and tools.<br>• Generate and review reports to assist in financial decision-making and audits.<br>• Utilize Microsoft Excel for basic data entry, calculations, and financial tracking.<br>• Collaborate with team members to streamline accounting processes and ensure compliance.<br>• Address discrepancies in financial records and resolve issues promptly.<br>• Support monthly and annual financial close processes.<br>• Handle day-to-day bookkeeping tasks and administrative duties as needed.
<p>We are seeking an <strong>Accounts Receivable Clerk</strong> to join our client’s team on a contract basis in Reading, Pennsylvania. The ideal candidate will have solid experience in <strong>accounts receivable (A/R)</strong>, <strong>accounts payable (A/P)</strong>, and <strong>Excel </strong>. This position is a highly detail-focused role that operates as a key part of daily financial operations. The client is specifically looking for someone with relevant experience but not overqualified, as they aim to find a dependable candidate to replace their current part-time employee. While the role is not urgent, interviews will start soon.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process accounts receivable transactions, ensuring accuracy and timeliness.</li><li>Handle accounts payable tasks, such as verifying invoices and processing payments.</li><li>Perform accurate and detailed <strong>data entry</strong> to maintain updated financial records.</li><li>Use <strong>Microsoft Excel</strong> to create, manage, and analyze spreadsheets for reports.</li><li>Reconcile account discrepancies and resolve billing issues effectively and promptly.</li><li>Assist with the preparation of financial statements and related reports.</li><li>Collaborate with the team to ensure adherence to company policies and procedures.</li><li>Organize and maintain financial transaction records and documentation.</li><li>Respond to customer inquiries related to accounts receivable with professionalism and efficiency.</li></ul><p><br></p>
<p>100,000 - 200,000. </p><p><br></p><p>The benefits include health insurance, paid vacation, holidays, remote and flexibility in work schedule.</p><p><br></p><p>A growing CPA firm in the Edison area seeks a Tax Senior or Supervisor with experience in high net worth and partnership tax in a quality CPA firm. This position offers an opportunity to work at home 100% and flexibility in your work schedule. Responsibilities include extensive high net worth and partnership tax preparation and planning on a national level. Any real estate experience is also desired. A CPA or Masters in tax is preferred but not required. Experience in a local to regional size CPA firms is also preferred. Any experience with Gosystems is also highly desirable. To be considered please send your resume as a Word attachment. Or call Rich Singer, CPA at 848-202-7970. 100% REMOTE Opportunity!</p>
<p>An emerging growth manufacturing company in Mount Olive, New Jersey seeks Controller with ten plus years of experience in a manufacturing company. A CPA or MBA is highly preferred. The ideal candidate will have experience in a manufacturing company and success in helping a company to grow. This opportunity will be supervising three employees in all financial reporting, treasury, costing, budgeting, and general accounting functions. The company offers an excellent compensation package. The duties will include:</p><p> </p><p>· Supervision of staff in all financial accounting and reporting duties</p><p>· Annual budget preparation</p><p>· Cost and inventory analysis</p><p>· Systems enhancements</p><p>· Implementation of policies and procedures</p><p>· Interfacing with outside CPA firm on tax planning and preparation</p><p>· Supervision of all payroll and human resources duties</p>
A well-established law firm is seeking a permanent Trust and Estate Administration Paralegal to support its Private Client, Trusts, and Estates group on a hybrid schedule in Philadelphia. The team represents executors, trustees, and beneficiaries in all areas of trust and estate administration — including estate settlement, tax return preparation and audits, ongoing trust accounting, and implementation. The firm seeks a detail-oriented and experienced paralegal who takes a practical and personalized approach to client service. <br> Ideal Candidate: The successful candidate will have 5+ years of experience in trust and estate administration, advanced knowledge of estate and trust procedures, strong interpersonal skills to build relationships with clients, and the ability to handle confidential matters with discretion. <br> experience in candidates with estate planning law firm experience should reach out directly to Kevin Ross at Robert Half in Philadelphia.
<p>Robert Half is seeking a Tax Specialist to support tax compliance for our dynamic client located in Philadelphia. In this Tax Specialist role, you will play a critical part in ensuring adherence to tax laws and regulations while contributing to the organization's financial integrity and value-driven services. As part of the tax team, you will manage various tax-related responsibilities, including preparing and filing tax returns, providing strategic tax advice to leadership, and overseeing tax audits.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilizing technology in the accurate preparation and submission of quarterly and annual tax provisions</li><li>Advising leadership teams through proficient tax accounting knowledge</li><li>Analyzing complex transactions to secure appropriate tax treatment</li><li>Responding to tax audits, inquiries, and notices from tax authorities</li><li>Conducting technical tax research to stay up-to-date with changes in tax laws and regulations</li><li>Preparing and understanding local Transfer Pricing reports for the US and Canada</li><li>Maintaining documentation and supporting records related to tax filings, provisions, and other tax-related activities</li><li>Using Microsoft Excel, Ad Hoc Reporting, Corporate Income Tax, Corporate Tax Compliance, ASC 740, Alteryx, Microsoft Power BI, and Tax Accounting for various tasks and responsibilities</li></ul><p><br></p>
<p>Investment firm located in the West Chester, PA area seeks a Tax Manager with public accounting expertise. This Tax Manager will play a critical leadership role overseeing tax engagements for a diverse portfolio of clients. The responsibilities of this role include: managing tax planning, compliance, managing and mentoring staff, reviewing/preparing individual, trust and business tax returns, overseeing tax audits, researching business initiatives, and mitigating tax risks. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>· Prepare tax journal entries, ensuring compliance within tax provisions</p><p>· Identify and mitigate tax risks</p><p>· Develop and implement strategic tax planning</p><p>· Review tax returns and quarterly/yearly projections</p><p>· Maintain and update the organization’s tax policies and documentation</p><p>· Review and analyze financial statements</p><p>· Monitor and interpret changes in tax legislation</p><p>· Coordinate tax audits</p><p>· Oversee special tax related projects</p>
<p>Robert Half is looking for a Revenue Manager to take charge of strategic pricing initiatives that drive rental income and maximize property performance. This Revenue Manager role requires an individual with strong attention to detail who can analyze market trends, forecast revenue, and implement competitive pricing strategies. As a key collaborator across departments, the Revenue Manager ensures alignment between Asset Management, Operations, and Property Management to achieve business objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and modify pricing strategies based on current market conditions and trends using specialized revenue tools.</li><li>Analyze competitive rent data and economic indicators to optimize pricing decisions.</li><li>Evaluate performance metrics to determine the effectiveness of pricing actions and project future outcomes.</li><li>Facilitate weekly regional pricing calls to review and adjust strategies.</li><li>Organize monthly renewal discussions, including setting pricing parameters and evaluating upcoming offers.</li><li>Conduct quarterly competitive reviews to refine positioning and ensure weights within pricing systems are accurate.</li><li>Serve as the primary point of coordination between Asset Management, Operations, and Property Management to ensure unified pricing execution.</li><li>Educate teams on pricing tools, strategies, and implementation methods.</li></ul><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
