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1 result for Communications Manager in Eagan, MN

Social Media Community Manager

Minneapolis, MN
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Social Media Community Manager to shape meaningful interactions across brand social platforms for a retail organization based in Bloomington, Minnesota. This Long-term Contract position focuses on building responsive, on-brand conversations that strengthen customer relationships and support broader content and engagement goals. The ideal candidate brings strong judgment, excellent writing skills, and a clear understanding of how audiences engage across fast-moving social channels. Responsibilities: • Oversee daily community engagement across multiple social media accounts, ensuring audiences receive thoughtful and timely responses. • Review and reply to comments, direct messages, mentions, and tagged content across platforms such as Instagram, TikTok, Facebook, and similar channels. • Join relevant online conversations in a proactive way to increase brand visibility and encourage authentic audience interaction. • Adapt messaging to reflect each brand’s voice while keeping communication natural, audience-friendly, and suited to the platform. • Route sensitive concerns, customer issues, legal matters, product-related questions, and reputation risks to the appropriate internal partners. • Identify recurring audience feedback, common concerns, and sentiment patterns to provide useful insights to content, brand, and product teams. • Contribute to live engagement efforts tied to campaigns, launches, seasonal moments, events, and timely cultural conversations. • Collaborate with creative and content partners to surface ideas for reactive posts, FAQ content, and insights inspired by community activity. • Maintain and refine response guidelines, escalation procedures, and brand voice documentation to support consistent community management. • Prepare regular summaries on engagement trends, audience sentiment, and areas for improvement across social channels.
2026-07-09T00:00:00Z