3 results for Customer Success Manager in Durham, NC

Customer Service Representative

Durham, NC
onsite
Temporary
20.9 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction. Responsibilities: • Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency. • Provide accurate information and resolve issues to ensure a positive customer experience. • Manage data entry tasks related to customer interactions and maintain detailed records. • Handle email correspondence to address customer concerns and follow up as needed. • Schedule appointments and coordinate with relevant departments to meet customer needs. • Process orders and ensure timely and accurate entry into the system. • Utilize Microsoft Excel and Word to organize and analyze data. • Maintain a high level of productivity while adhering to established procedures and guidelines. • Collaborate with team members to share insights and improve service quality. • Demonstrate adaptability in managing both inbound and outbound calls as required.
2026-02-27T00:00:00Z

Customer Service Representative

Raleigh, NC
onsite
Contract / Temporary to Hire
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action. Responsibilities:• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.• Assess incoming calls for validity and relevance, determining whether they require further investigation.• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.• Archive closed cases into the case library for future reference and audits.• Collaborate with managers to review and finalize cases that do not require immediate action.• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.• Maintain professionalism and accuracy when handling sensitive information.• Support operational efficiency by adhering to established procedures and workflows.
2026-03-05T00:00:00Z

Service Delivery Manager

Raleigh, NC
onsite
Permanent
90000 - 100000 USD / Yearly
We are looking for a dedicated Tech Support Manager to oversee IT Service Desk operations in our communications-focused organization based in Raleigh, North Carolina. In this role, you will lead a team of technicians, ensuring excellent customer service, efficient ticket management, and effective knowledge-sharing practices. The ideal candidate will have a hands-on approach, strong technical expertise, and proven leadership skills to mentor staff and enhance overall service delivery. Responsibilities: • Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality. • Develop and implement strategies to keep user PCs secure, updated, and performing optimally. • Mentor and train team members to enhance their technical skills and attention to detail. • Conduct regular team meetings, performance reviews, and escalate incidents when necessary. • Build strong relationships with stakeholders and align IT service delivery to meet business needs. • Oversee PC inventory, including asset management, lifecycle planning, and procurement processes. • Ensure timely resolution of hardware and software issues, including patch management. • Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence. • Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations. • Stay updated on industry trends and recommend improvements to tools, processes, and service strategies.
2026-03-04T00:00:00Z