<p>Customer Service Representative / Front Desk (Contract-to-Hire)</p><p>Schedule: Monday–Friday | 7:30 AM – 4:00 PM</p><p>Location: Onsite</p><p><br></p><p>Robert Half is partnering with a well-established, team-oriented company seeking a Customer Service Representative / Front Desk professional for a contract-to-hire opportunity. This is a highly visible, onsite role supporting both customers and internal sales teams in a fast-paced environment.</p><p><br></p><p>If you are organized, customer-focused, and comfortable managing multiple priorities throughout the day, this could be a great fit.</p><p><br></p><p>Key Responsibilities:</p><p>- Answer and direct incoming phone calls; manage voicemail and customer inquiries</p><p>- Monitor and manage shared customer service and order inboxes</p><p>- Enter customer orders and quotes accurately into the system</p><p>- Generate sales quotes and supporting documentation (PDFs, pricing details, part numbers)</p><p>- Provide order status updates and proof-of-delivery documentation to customers</p><p>- Assist sales team with order entry and administrative support</p><p>- Process credit card payments for occasional walk-in customers</p><p>- Follow up on purchase orders and maintain organized filing systems</p><p><br></p><p>The ideal candidate enjoys being the go-to person at the front desk and takes pride in keeping operations running smoothly.</p>
<p>Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was <em>made</em> for you.</p><p>We’re looking for a <strong>Customer Care Manager</strong> to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member.</p><p><br></p><p><strong>What Makes This Role Exciting</strong></p><p>This isn’t a behind‑the‑glass leadership job. You’ll be <em>in the action</em> — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.</p><p>If you love meaningful leadership and hands‑on impact, you’ll feel right at home.</p><p><br></p><p>What You’ll Lead & Own</p><p>In this role, you’ll take charge of:</p><p><strong>Team Leadership & Coaching</strong></p><ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul><p><strong>Driving KPIs</strong></p><p>You’ll oversee improvement and consistency in:</p><ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul><p><strong>Operational & People Management</strong></p><ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul><p><br></p>
<p><strong>Customer Care Manager</strong></p><p>On-site | $47,000–$55,000 + Monthly Bonus | Full-Time</p><p><br></p><p>A growing organization is partnering with Robert Half to hire a hands-on, people-focused Customer Care Manager to lead their Customer Care team. </p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead and support the Customer Care/Appointment Center team</li><li>Coach team members through call reviews and scripting feedback</li><li>Drive performance across key KPIs (speed to lead, conversions, run rate, cancellations)</li><li>Create action plans to improve results</li><li>Assist with hiring, training, and performance evaluations</li><li>Handle escalated customer issues with professionalism</li><li>Oversee receptionist and inside sales support</li><li>Foster a positive, accountable, team-centered environment</li></ul><p><strong>Why This Role Matters</strong></p><p>You’ll shape the customer experience, coach a motivated team, and make a measurable impact on performance and culture.</p><p><br></p><p>Apply to share your resume and connect with our team today by calling (563) 359-7535.</p>
<p>Are you someone who loves being the go-to person—the one people trust when they need answers, accuracy, and a friendly face? Do you enjoy variety in your day, supporting both payroll and HR, and being part of a tight-knit group that genuinely enjoys working together?</p><p>If you’re nodding “yes,” this might just be your next great move.</p><p><br></p><p><strong>Why This Role Rocks</strong></p><p>This is a <strong>high-impact, highly visible</strong> position supporting a long-standing, people-first organization in the Quad Cities. You’ll own the weekly payroll process for 100–200 employees and be the welcoming presence at the front of the office. No two days look the same—but you’ll always leave knowing your work mattered.</p><p>This team values:</p><p>✔ Flexibility</p><p>✔ Work/life balance</p><p>✔ Pitching in and supporting each other</p><p>✔ Straightforward communication</p><p>✔ A bit of humor and a lot of teamwork</p><p><br></p><p><strong>What You’ll Take Ownership Of</strong></p><p><strong>Payroll Administration (Your Main Focus)</strong></p><ul><li>Process weekly, multi-state payroll (IA & IL) with accuracy and consistency</li><li>Review & troubleshoot timecards</li><li>Ensure compliance with payroll regulations</li><li>Administer deductions, garnishments, benefits, and tax updates</li><li>Serve as the go-to resource for payroll questions</li></ul><p><strong>HR & People Operations Support</strong></p><ul><li>Coordinate onboarding/offboarding</li><li>Maintain employee records (including DOT-compliant files)</li><li>Assist with benefits administration & open enrollment </li><li>Support recruiting logistics</li><li>Respond to unemployment & workers’ comp inquiries</li></ul><p><strong>General Office & Admin Support</strong></p><ul><li>Be the friendly face at the front desk</li><li>Assist with office organization, supplies, and vendor coordination</li><li>Support leadership with admin tasks</li><li>Jump in wherever needed—small team, big teamwork</li></ul><p><strong>Light Accounting Support (As Available)</strong></p><ul><li>Coding invoices</li><li>Reviewing daily cash/credit transactions</li><li>Assisting with monthly reconciliation</li><li>Helping prepare for audits</li></ul><p><br></p><p><strong>Why People Stay Here</strong></p><p>Because it’s a genuinely good place to work.</p><p>People are supportive. The culture is laid back. Leadership trusts their employees. And you’ll always have the autonomy to own your work without being micromanaged.</p><p><br></p>
<p>Robert Half is partnering with a healthcare organization in the Clinton area to hire an <strong>Insurance Authorization Coordinator.</strong> This role is ideal for someone with strong administrative experience in a medical setting, excellent attention to detail, and the ability to manage multiple workflows that support smooth clinical operations.</p><p><br></p><p><strong>Employment Type:</strong> Full-Time, Contract to Hire</p><p><br></p><p><strong>Key Responsibilities: </strong></p><p><strong><u>Insurance Verification & Authorizations</u></strong></p><ul><li>Conduct initial and ongoing verification of patient insurance coverage.</li><li>Determine patient financial responsibility and ensure providers are informed of certification requirements.</li><li>Manage the full pre-certification/prior authorization (PA) process, including gathering clinical documentation, tracking renewal dates, and entering accurate PA details into the clinical record.</li></ul><p><strong><u>Medical Records Management</u></strong></p><ul><li>Coordinate all aspects of the medical records process, including handling records requests, logging records sent, and processing related fees.</li><li>Oversee accurate scanning and uploading of client-related documents into the electronic clinical record and ensure secure destruction of paper files.</li></ul><p><strong><u>Clinical & Administrative Support</u></strong></p><ul><li>Monitor and organize incoming faxes; ensure documents are saved correctly and distributed promptly to appropriate staff.</li><li>Provide technical support related to clinical record software.</li><li>Assist with provider compliance reporting by preparing, distributing, and maintaining required documentation.</li><li>Provide general administrative support to clinical staff, including photocopying, mailing letters, and preparing correspondence.</li><li>Serve as backup support for front desk and intake functions as needed.</li></ul><p><strong><u>Operational Support</u></strong></p><ul><li>Support daily office operations to maintain an efficient and professional environment.</li><li>Handle confidential information with a high level of discretion.</li><li>Demonstrate strong ethical judgment and adherence to organizational compliance standards.</li><li>Perform additional duties as assigned.</li></ul><p><strong><u>Why Work With Robert Half?</u></strong></p><p>Robert Half offers competitive benefits, career coaching, and ongoing support throughout your assignment. We advocate on your behalf to ensure you find a role that aligns with your strengths and career goals.</p>
<p>Temporary Front Office Coordinator Opportunity — Flexible, Engaging Short-Term Role Supporting a Great Client!</p><p><br></p><p>Are you a detail-oriented professional who thrives on variety and flexibility? Do you enjoy stepping in to make a difference during pivotal moments? If so, you may enjoy partnering with Robert Half and supporting clients with a range of flexible needs!</p><p><br></p><p>Why This Role Stands Out:</p><p>Short-Term Commitment: Gain valuable experience over just a few weeks, making this an ideal fit for professionals seeking project-based work or career flexibility.</p><p>Impactful Support: Help our client weather a critical time with your independent, proactive approach.</p><p><br></p><p>What You’ll Do:</p><p>Be the Welcoming Face of the Office: Engage with clients by greeting them warmly and assisting with their needs. You’ll ensure every interaction leaves a positive impression.</p><p>Multitask in Key Support Areas: Answer phone calls, help with scheduling, and coordinate front office operations smoothly.</p><p>Light Bookkeeping: Support our client with QuickBooks data entry, minor account adjustments, and processing checks and deposits, keeping their operations running seamlessly during this interim period.</p><p><br></p><p>Is the Flexibility of Contract Engagements Right for You?</p><p>These opportunities are perfect for candidates who enjoy making meaningful contributions even in short periods of time. If you value variety, thrive in dynamic environments, and enjoy supporting busy teams, come join us for this rewarding short-term position. Not only will you bring vital service to an important client, but this role also offers you exposure to valuable tools, such as QuickBooks, and the chance to develop your skills for future projects or workplaces.</p><p><br></p><p>Connect with our team today to learn more about this short-term opportunity and see how you can make an impact during important moments for our clients!</p><p><br></p><p>Don’t miss this chance to make a real difference while embracing the flexibility and freedom that contract work provides!</p>
<p><strong>Part-Time Office & Operations Support</strong></p><p>Support a Growing Local Small Business (20–30 hrs/wk | Davenport/Eldridge area)</p><p><br></p><p>Are you someone who loves being the steady, organized problem-solver in a small business?</p><p>Do you enjoy variety—phones, data entry, light bookkeeping, scheduling, creative projects—and making things run smoother for everyone?</p><p>If that sounds like you, this is a great opportunity to support a hardworking, down-to-earth small business owner who operates three local companies.</p><p>This role is perfect for someone who enjoys wearing many hats and making an immediate impact.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>You’ll become the “hub” that keeps the office and operations moving:</p><p><strong>Customer Support & Phones</strong></p><ul><li>Serve as the first point of contact for incoming calls</li><li>Provide friendly, helpful support across multiple business lines</li><li>Gather details from callers and schedule follow-ups</li><li>Process credit card payments for service bookings</li></ul><p><strong>Data Entry & Light Bookkeeping</strong></p><ul><li>Enter customer info into operational systems</li><li>Build out customer profiles for quoting and services</li><li>AP/AR work in<strong> QuickBooks Online</strong></li><li>Coordinate with the CPA firm (they handle reconciliation, payroll & monthly reviews)</li></ul><p><strong>Scheduling, Permits & Coordination</strong></p><ul><li>Assist with job scheduling and tracking</li><li>Track inventory and place orders once familiar</li><li>Call in locates and submit permits as necessary</li><li>Spot opportunities to streamline processes and workflows</li></ul><p><strong>Creative/Admin Projects</strong></p><ul><li>Create simple flyers, door hangers, or ads in Canva</li><li>Capture job-site photos for social media (optional, if comfortable)</li><li>Keep the office space organized and running smoothly</li><li>Help with year-end cleanup, budgeting setup, and general process improvements</li></ul><p><strong>Hours & Work Environment</strong></p><ul><li>20 hours/week to start, with the option to grow into 25–30</li><li>Flexible within a 7:00am–4:30pm window</li><li>Year-round role (winter is lighter but still steady)</li><li>Flexibility around the holidays</li><li>Small business where your ideas matter and you can see the impact of your work daily</li></ul><p><strong>Why This Role Stands Out</strong></p><ul><li>You’ll make a <strong>real impact</strong> in a growing local business</li><li>You’ll blend administrative, operational, and creative work</li><li>You’ll work with a supportive business owner who values reliability and initiative</li><li>You’ll have room to shape the role as the business grows</li><li>You’ll have flexible part-time hours while still doing meaningful work</li></ul>
<p>Administrative Assistant/Project Support Coordinator</p><p><br></p><p>Our client is seeking an Administrative Assistant to join their team! This role supports multiple project managers and field teams in a fast-paced construction setting where priorities shift quickly and accuracy matters. This is an excellent opportunity for someone who thrives under pressure, enjoys being the operational glue of a team, and wants to grow within a stable organization. This provides a flexible schedule within 30-40 hours a week.</p><p><br></p><p>What You’ll Do</p><p>- Support project managers and field teams with day-to-day project coordination</p><p>- Run reports in internal systems to keep projects on track</p><p>- Assist with billing and invoicing activities</p><p>- Manage, maintain, and distribute manning schedules</p><p>- Collect and enter field timesheets</p><p>- Handle multiple priorities in a deadline-driven environment</p>
