<p>We are looking for a focused and adaptable Customer Service Representative to join our team in Saint Clair Shores, Michigan! In this role, you will support the daily office operations, providing administrative and customer support to a growing medical device company. This position offers an excellent contract-to-hire opportunity for an organized, technically savvy team-player who is ready to start their new career with a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry to maintain and update records.</p><p>• Process pricing and quotes with attention to detail and efficiency.</p><p>• Coordinate the picking and shipping of products from the warehouse, ensuring timely deliveries.</p><p>• Utilize software tools such as QuickBooks, Salesforce, and Google Drive to complete tasks; training will be provided.</p><p>• Handle multiple responsibilities simultaneously, demonstrating strong organizational skills.</p><p>• Address customer inquiries and provide email correspondence to resolve issues effectively.</p><p>• Collaborate with team members to ensure smooth operations and contribute to a positive work environment.</p><p>• Assist with order entry and ensure accurate processing of customer requests.</p><p>• Participate in quarterly business casual meetings to stay updated on company goals</p>
<p>Our client is hiring experienced <strong>Customer Service Representatives</strong> in a contract to hire capacity to support our <strong>Texas-based Call Center</strong> operations. This role focuses on assisting members enrolled in <strong>Texas Medicaid programs</strong>, including <strong>STAR, CHIP</strong>, and <strong>Home Health Care Services (HHCS)</strong>. If you have <strong>1+ years of healthcare call center experience</strong> and are passionate about helping families navigate their healthcare benefits and <strong>are a Texas resident</strong>, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound calls from members, providers, and caregivers regarding <strong>Texas Medicaid</strong> benefits, claims, authorizations, and provider details.</li><li>Provide accurate information on <strong>STAR, CHIP</strong>, and <strong>HHCS</strong> services.</li><li>Assist with pre-authorizations and explain coverage details.</li><li>Document all interactions in the system with accuracy and professionalism.</li><li>Resolve member concerns with empathy and efficiency.</li><li>Stay current on Texas Medicaid updates and Dell Children’s policies.</li><li>Maintain HIPAA compliance and patient confidentiality.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p>✅ <strong>Required:</strong></p><ul><li><strong>Minimum 1 year of healthcare call center experience</strong>, preferably with <strong>Texas Medicaid</strong>.</li><li>Must be a <strong>Texas resident</strong>.</li><li>Familiarity with <strong>Texas Medicaid</strong>, STAR, CHIP, and HHCS.</li><li>Strong understanding of medical terminology, CPT/HCPCS codes, and diagnosis codes.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage high call volumes and navigate stressful situations calmly.</li><li>Proficient in computer systems and call tracking tools.</li></ul><p>✅ <strong>Preferred:</strong></p><ul><li>Associate’s Degree or equivalent healthcare-related education.</li><li>Experience working with Dell Children’s or similar pediatric healthcare systems.</li><li>Bilingual (English/Spanish) is a plus.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><ul><li><strong>Remote-first</strong> role with occasional in-office meetings or training sessions.</li><li>Standard business hours: <strong>8 AM–5 PM CST</strong>, Monday through Friday.</li></ul><p><br></p><p><strong>Apply today</strong> to join a compassionate team making a difference in the lives of Texas families!</p><p><br></p><p><br></p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office. </p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.</p><p>• Utilize internal systems to track and document customer interactions and resolutions.</p><p>• Stay informed about updates to healthcare plans and communicate changes effectively to customers.</p><p>• Provide accurate information to customers about healthcare provider networks and outstanding payments.</p><p>• Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.</p><p>• Follow up on unresolved customer concerns to ensure complete satisfaction.</p><p>• Escalate complex issues to management when necessary for further resolution.</p><p>• Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.</p><p>• Occasionally work on-site as required while primarily operating in a remote capacity.</p><p>• Collaborate with team members to meet service targets and improve processes.</p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for a friendly and organized Customer Service/Receptionist to join a healthcare facility in Flint NT, Michigan. In this Contract position, you will play a key role in welcoming visitors, managing inquiries, and assisting with administrative tasks to ensure smooth operations. The ideal candidate is reliable, detail-oriented, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors as they arrive, determine their needs, and direct them to the appropriate departments.<br>• Document interactions and communications thoroughly to maintain accurate records.<br>• Schedule appointments, make reminder calls, and follow up with patients who miss scheduled visits.<br>• Update and manage Electronic Medical Records as required.<br>• Handle incoming calls using a multi-line phone system, providing solutions or routing inquiries appropriately.<br>• Distribute mail, maintain office supplies, and perform general clerical tasks.<br>• Type correspondence, reports, and other documents with accuracy.<br>• Assist with special projects and additional administrative duties as assigned.<br>• Provide exceptional customer service by addressing inquiries with patience and professionalism.
<p>An experienced <strong>Non-Medical Home Care Sales Representative</strong> is needed to expand a company's presence within the healthcare community and strengthen referral partnerships in the non-medical home care industry. This is a <strong>boots-on-the-ground, plug-and-play role</strong> focused on quickly building relationships and driving immediate results. The position involves developing and maintaining connections with healthcare professionals, referral sources, and community organizations while executing strategic outreach and sales initiatives. Primary responsibilities include promoting services, attending community events, achieving referral and sales goals, and collaborating with leadership to enhance sales strategies. Accurate documentation of outreach and referral activities in a CRM system is required.</p><p>Work hours are Monday through Friday, 9:00 AM to 5:00 PM, with occasional flexibility for evening or weekend events as needed.</p><p><br></p>
We are looking for a detail-oriented and highly organized Senior Receptionist to join our team in Perrysburg, Ohio. In this Contract-to-Permanent position, you will play a pivotal role in providing administrative support, managing schedules, and ensuring smooth day-to-day operations. This role is ideal for someone with strong proofreading skills and experience in administrative assistance.<br><br>Responsibilities:<br>• Greet visitors and handle incoming calls professionally, ensuring excellent customer service.<br>• Proofread documents and correspondence to maintain accuracy and consistency.<br>• Manage calendars, including scheduling meetings, appointments, and conference calls.<br>• Coordinate travel arrangements, including booking flights, accommodations, and transportation.<br>• Prepare and handle export and import documentation efficiently.<br>• Provide general administrative support, including filing, data entry, and maintaining records.<br>• Assist with organizing and facilitating conference calls and meetings.<br>• Serve as a central communication point for internal and external inquiries.<br>• Maintain the front desk area, ensuring it remains presentable and organized.<br>• Collaborate with team members to support ongoing projects and tasks.
<p>We are looking for a highly organized and detail-oriented Client Service Associate with Financial Service experience to provide critical support to advisors while ensuring a seamless and exceptional client experience. This long-term contract position is based in Toledo, Ohio, and requires an individual with relevant experience who excels in prioritizing tasks and maintaining accuracy in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p>• Prepare client meeting materials and complete follow-up documentation, ensuring all service requests are processed promptly and accurately.</p><p>• Manage investment and insurance applications with precision, adhering to deadlines and compliance standards.</p><p>• Track the insurance underwriting process and communicate updates to clients in a timely and organized manner.</p><p>• Coordinate investment account activities, including opening, funding, and trading operations.</p><p>• Maintain up-to-date and accurate client records using organizational systems and custodial platforms.</p><p>• Collaborate with custodians and vendors to address and resolve account-related concerns efficiently.</p><p>• Ensure adherence to confidentiality policies and regulatory guidelines while supporting compliance standards.</p><p>• Assist advisors in delivering a seamless and high-quality experience for clients.</p><p>• Handle general administrative tasks to optimize office operations and workflow.</p><p>• Utilize tools like Microsoft Office Suite and Wellscape to manage calendars and travel arrangements effectively.</p>
<p>We are looking for an experienced Senior Collections Representative to join our team in Northwood, Ohio. This position is a Contract to permanent role, offering the opportunity to demonstrate your expertise in handling high-volume collections while working closely with our Accounts Receivable team. The role will initially be onsite, with potential for remote in the future. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage high-volume collections, focusing on commercial accounts, and ensure timely payments.</p><p>• Collaborate with the Accounts Receivable Manager and team to address outstanding balances and implement credit holds as necessary.</p><p>• Utilize Salesforce and laboratory systems to track and manage collections activities efficiently.</p><p>• Analyze credit data and approve credit terms based on established guidelines.</p><p>• Prepare detailed reports on collection activities and account statuses for review.</p><p>• Foster strong relationships with clients, ensuring open communication and resolution of payment issues.</p><p>• Contribute to team dynamics by encouraging collaboration and maintaining a friendly, detail-oriented environment.</p><p>• Assist in integrating new systems and processes to enhance collections operations.</p><p>• Ensure compliance with company policies and industry standards in all credit and collections activities.</p>
<p>Hotel Systems is a distinguished collection of independent boutique hotels known for our exceptional guest experiences, thoughtfully designed spaces, and local charm. We are seeking a Hotel Controller to join our leadership team and help guide our financial future. This is an exciting opportunity for a dynamic, detail-oriented professional with a passion for hospitality and a sharp financial mind.</p><p><br></p><p>This is a hands-on Controller position working with two hotels. Will work closely with the team and step in as necessary to assist where needed.</p><p>Job Description:</p><p>• Manage staff and assist as needed</p><p>• Oversee and assist with the daily revenue report to ensure accuracy</p><p>• Prepare financial statements, and distribute timely to departments at close of month</p><p>• Cash handling, prepare bank deposits and post cash & credit card payments daily</p><p>• Work with management to prepare yearly budgets of revenue and expenses for the hotel, restaurant and banquet department</p><p>• Monitor departmental expenses and financial date to ensure accuracy</p><p>• Accounts payable, ensure proper coding of invoices, process invoices for payment, weekly check run</p><p>• Perform month end and year end close process through the preparation of journal entries, variance analysis to forecast budget, and monthly balance sheet reconciliations</p><p>• Prepare monthly sales, use & occupancy tax returns, as well as annual sales & use tax return</p><p>• Bank account reconciliations monthly</p><p>• Oversee the accounts’ receivable function, billing and payments</p><p>• Process payroll to ensure accurate payroll reporting and prepare payroll journal entry and post</p><p>• Assist and prepare capital expenditures report</p><p>• Prepare month end inventory calculations and ensure accuracy of physical counts, pricing and related worksheets. Assist with inventory counts.</p><p>• Monitor all chargebacks received and challenge, if necessary, on a timely basis</p><p>• Process travel agent commission checks</p><p>• Prepare monthly petty cash journal request for reimbursement</p><p>• Hire, train, supervise, and develop staff, including coaching, counseling, and discipline</p><p>• Meet all required reporting deadlines</p><p>• Work with HR to ensure proper deductions for administering all garnishments, 401k deductions and any benefit deductions</p><p>• Perform random house bank audits on a quarterly basis</p><p>• Perform any other job-related duties as assigned.</p><p>General Requirements:</p><p>• Always maintain a warm and friendly demeanor.</p><p>• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</p><p>• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</p><p>• Must be able to multitask and prioritize departmental functions to meet deadlines.</p><p>• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</p>
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Detroit, Michigan. This role is ideal for a candidate with extensive experience in payroll operations, particularly in unionized environments, and a strong understanding of compliance and tax regulations. As part of our team, you will play a critical role in ensuring seamless payroll processing and supporting employees across various locations.<br><br>Responsibilities:<br>• Process full-cycle payroll for union and non-union employees, ensuring accuracy and compliance with wage laws and union agreements.<br>• Utilize Paycor software to manage payroll operations, including data entry, reporting, and audits.<br>• Conduct detailed payroll audits to identify discrepancies and resolve errors promptly.<br>• Collaborate with managers, employees, and union representatives to address payroll-related inquiries and concerns.<br>• Ensure compliance with federal, state, and local tax regulations, as well as union-specific labor agreements.<br>• Prepare customized reports and analyze payroll data using advanced Microsoft Excel functions.<br>• Assist in managing multi-state payroll operations, adhering to varying state-specific regulations.<br>• Implement and maintain accurate records for payroll deductions, including union dues and benefits.<br>• Support occasional in-office tasks and meetings to coordinate with other departments or union representatives.
We are looking for an Accounting Specialist ACH in Brighton, Michigan. In this role, you will play a critical part in managing automated clearing house (ACH) operations, ensuring compliance with regulatory standards, and delivering exceptional service to both internal and external stakeholders. This position offers an opportunity to contribute to the efficient functioning of payment processes while maintaining high levels of accuracy and professionalism. This role is Hybrid. Pay up to $23/hr. <br>Only those who are experience in will be considered. <br><br>Job Description:<br><br>The role of the ACH Payments Specialist delivers performance excellence while providing support for all ACH services activities. This role provides ACH servicing through enrollment, training and knowledge sharing, and ongoing assistance, reporting, and other related functions. This person delivers high quality services to our members as it relates to ACH business and is responsible for operational activity adherence to corporate policy and regulatory requirements as it relates to the services within ACH.<br>• Responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from members and ACH system processors.<br>• Ensure all assigned responsibilities are completed in accordance with established cutoff times as outlined by the Federal Reserve Bank and defined Service Level Objectives.<br>• Serve as a liaison between Onstage representatives and members by providing helpful information, explaining processes, and answering questions regarding ACH operations.<br>• Develop, review, and maintain process and procedure documentation for all ACH operations necessary for learning and training deployment. Follow and train vendor’s operating procedures as applicable.<br>• Ensure required federal compliance reports are verified and processed to safeguard credit union assets.<br><br>Requirements<br>• ACH Accreditation preferred<br>• 2-3 year of experience in ACH/Financial Services, or equivalent.
We are looking for an experienced Chief Financial Officer to oversee and manage all financial operations for a respected non-profit organization in Toledo, Ohio. This role is responsible for providing strategic leadership, ensuring compliance with federal financial regulations, and maintaining effective internal controls. The ideal candidate will play a pivotal role in advancing the organization's mission by guiding budget management, forecasting, and securing funding.<br><br>Responsibilities:<br>• Develop and maintain financial budgets, reports, and forecasts to ensure alignment with organizational goals and compliance with approved procedures.<br>• Oversee fiscal reporting activities, including revenue and expense tracking, balance sheets, and reports for funding agencies.<br>• Supervise the preparation and submission of annual operating budgets and other key financial documents to leadership and governing bodies.<br>• Provide detailed financial condition reports to the CEO, Board of Commissioners, and affiliates while addressing inquiries and recommending policy updates.<br>• Implement and monitor internal controls to safeguard organizational funds and ensure compliance with federal regulations.<br>• Track and manage grant fund expenditures to ensure alignment with grant terms and conditions.<br>• Lead efforts in cost-benefit analysis, forecasting financial needs, and securing new funding opportunities.<br>• Ensure timely and accurate financial reporting to local, state, and federal entities.<br>• Support strategic initiatives by aligning financial planning with organizational goals.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
