<p>We are looking for a dedicated and empathetic Customer Service Representative with expertise in healthcare call center operations. In this role, you will handle inquiries related to medical eligibility, benefits, claims, and provider information while maintaining a high level of professionalism and accuracy. This is a Contract to permanent position that offers the opportunity to grow within the organization for the right candidate. While the position is primarily remote, occasional in-office attendance may be required depending on location.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer inquiries via phone and email regarding medical benefits, claims, and provider information.</p><p>• Provide accurate and detailed information about healthcare plans, pre-authorizations, and claim statuses.</p><p>• Utilize tracking systems to document all interactions and ensure proper follow-up.</p><p>• Stay updated on changes to healthcare policies, procedures, and benefits to provide accurate guidance.</p><p>• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.</p><p>• Advise members on outstanding payments and explain billing details when necessary.</p><p>• Assist callers in navigating network provider options and understanding plan coverage.</p><p>• Escalate complex issues to supervisors or managers when required.</p><p>• Collaborate with team members to ensure seamless customer support.</p><p>• Adhere to HIPAA policies and maintain confidentiality in all interactions.</p>
<p>We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a Contract to permanent position, this opportunity offers the potential for long-term placement based on performance.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information.</p><p>• Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments.</p><p>• Document interactions and track call details using internal systems to ensure proper record-keeping.</p><p>• Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers.</p><p>• Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary.</p><p>• Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor.</p><p>• Educate customers about network providers and guide them through available options.</p><p>• Collaborate with team members to improve processes and ensure customer satisfaction.</p><p>• Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required.</p>
Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position starting ASAP, PART TIME, onsite in Ann Arbor, MI. Candidates must have office experience and great computer skills. Must be able to work a flexible schedule and Saturdays if needed. Pays $18/hr. <br><br>RESPONSIBILITIES<br>Maintain and apply expert knowledge of test center policies, practices, and procedures<br>Greet examinees and verify identification<br>Register and prepare candidate scorecards<br>If applicable, digitally scan and record candidate fingerprint identification<br>Continuously monitor candidates as they complete exams<br>Resolve or report candidate issues with urgency<br>Secure all computer software in the test center at all times<br>Reboot computer servers and reset passwords as necessary<br>Report any occurrences outside company guidelines to corporate management<br>Ability to be flexible with scheduling based on Prometric capacity requirements<br>Perform other duties as assigned<br><br>EXPERIENCE<br>1-2 years customer service-related experience required<br><br>SKILLS<br>Ability to communicate with candidates effectively and with professionalism and authority <br><br>PHYSICAL JOB REQUIREMENTS<br>Capable of lifting up to 40 pounds<br>Ability to remain in a stationary position for extended periods of time while administering exams<br>Ability to perform periodic walk-through.
Seeking a Purchasing Agent in Saline, MI. The Purchasing Agent will be responsible for supporting the purchasing department. Excellent interpersonal and analytical skills are required for this Purchasing Agent role. The Purchasing Agent will ideally have previous purchasing or procurement experience and a desire to advance their career. This Purchasing Agent could be perfect for you! This role is 100% ONSITE M-F 8am-5pm and pay up to $22/hr. <br><br>Primary responsibilities of the position include but are not limited to:<br><br>• Handling large volume of requests for items to be sourced/quoted.<br>• Communicating with the customer as an integrated supplier to ensure that their expectations are met.<br>• Effectively communicating with vendors and suppliers to coordinate quoting process including:<br>o Sourcing items to best supplier(s)<br>o Negotiating best price/lead time<br>o Negotiation of new vendor terms<br>• Expediting priority requests as determined by the customer and on site personnel<br>• Analysis or data to pursue price/margin improvements<br>• Project management of large customer bid opportunities<br><br>Prospective applicants must possess the following to be considered:<br>• Excellent verbal, written, and interpersonal communication skills<br>• Proficiency in Microsoft Office programs<br>• Effective organization<br>• A strong sense of prioritization<br>• Multitasking abilities<br>• Positive and enthusiastic attitude<br>• Willingness to ask questions and learn<br>• Ability to take direction and follow established processes<br>• Experience in a fast paced environment<br>• Proven ability to multitask and prioritize tasks appropriately<br>• Demonstrated customer service skills<br>• Purchasing experience through the SX.e or other ERP system
We are looking for a detail-oriented and highly organized Senior Receptionist to join our team in Perrysburg, Ohio. In this Contract-to-Permanent position, you will play a pivotal role in providing administrative support, managing schedules, and ensuring smooth day-to-day operations. This role is ideal for someone with strong proofreading skills and experience in administrative assistance.<br><br>Responsibilities:<br>• Greet visitors and handle incoming calls professionally, ensuring excellent customer service.<br>• Proofread documents and correspondence to maintain accuracy and consistency.<br>• Manage calendars, including scheduling meetings, appointments, and conference calls.<br>• Coordinate travel arrangements, including booking flights, accommodations, and transportation.<br>• Prepare and handle export and import documentation efficiently.<br>• Provide general administrative support, including filing, data entry, and maintaining records.<br>• Assist with organizing and facilitating conference calls and meetings.<br>• Serve as a central communication point for internal and external inquiries.<br>• Maintain the front desk area, ensuring it remains presentable and organized.<br>• Collaborate with team members to support ongoing projects and tasks.
<p><strong>Position:</strong> Controller</p><p><strong>Reports To:</strong> Chief Financial Officer (CFO)</p><p><br></p><p><strong>Location:</strong> Detroit, MI</p><p><strong>Minimum Experience:</strong> 8+ years of progressive accounting and finance experience, including at least 3 years in a leadership role</p><p><br></p><p><strong>About the Opportunity</strong></p><p>Our client, a manufacturer of premium, high-end products, is seeking a dynamic and experienced Controller to join their leadership team. This position plays a critical role in overseeing accounting operations, driving process improvements, and ensuring compliance and accuracy across all financial activities. The Controller will report directly to the CFO and partner with leadership across the organization to deliver strategic financial insights that support growth and operational excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Day-to-Day:</strong></p><ul><li>Oversee accounting operations including AP, AR, payroll, and general ledger management.</li><li>Ensure accuracy, compliance, and timeliness of all financial transactions.</li><li>Lead, mentor, and develop a team of accounting professionals across multiple business lines.</li><li>Partner cross-functionally with leadership to deliver financial insights and drive process enhancements.</li></ul><p><strong>Month-End:</strong></p><ul><li>Manage month-end close, including reconciliations and preparation of accurate financial statements.</li><li>Analyze variances and deliver clear commentary to leadership.</li><li>Monitor cash flow and working capital performance.</li></ul><p><strong>Year-End:</strong></p><ul><li>Lead the annual close process and external audit coordination.</li><li>Oversee tax preparation and compliance through third-party providers.</li><li>Support annual budgeting, forecasting, and long-range planning cycles.</li></ul><p>If you have questions or would like more information please call Jeff Sokolowski directly at (248)365-6131. For immediate and confidential please apply today.</p>
<p>This role partners closely with global Finance stakeholders to evaluate, redesign, and continuously enhance the organization’s Workday Financial Management platform. The Workday Finance Product Lead blends deep knowledge of financial processes with strong Workday expertise to improve efficiency, data integrity, and overall user experience across the enterprise.</p><p><br></p><p>Key Responsibilities</p><ul><li>Gain and maintain a deep understanding of the current Workday Financial Management environment and its global deployment.</li><li>Build strong, trusted partnerships with Finance leadership and key stakeholders.</li><li>Translate Finance business objectives into technology-driven solutions by identifying gaps, risks, and optimization opportunities within Workday.</li><li>Create and present a clear, actionable roadmap that aligns Finance and IT priorities with business goals.</li><li>Define initiative scope, gather and document business requirements, and design appropriate Workday and related system solutions.</li><li>Collaborate with Program Management to plan and sequence upcoming initiatives.</li><li>Own and lead the functional delivery of active Workday Finance initiatives.</li><li>Proactively communicate risks, limitations, and challenges, maintaining a solution-oriented mindset.</li><li>Investigate Workday application issues, clearly communicate findings, and coordinate resolution efforts with internal teams and Workday as needed.</li><li>Advise team members on Workday configuration decisions and support the design of integrations with Finance and enterprise systems.</li><li>Support compliance activities and contribute to risk assessment efforts related to financial systems.</li></ul><p>Qualifications & Experience</p><ul><li>5–10 years of experience designing and delivering Workday Financial Management solutions within a global organization.</li><li>Hands-on experience with Workday Finance modules such as Core Financials, Procurement, Strategic Sourcing, Adaptive Planning, Expenses, Projects, and Reporting.</li><li>Familiarity with Workday integrations (native and middleware-based); exposure to Extend and Accounting Center is a plus.</li><li>Strong understanding of global finance processes, reporting requirements, and operational challenges (CPA or similar finance certification is highly desirable).</li><li>Excellent communication and relationship-building skills, with the ability to engage effectively at all organizational levels.</li><li>Proficient in Microsoft Office applications.</li><li>Proven ability to manage multiple priorities, meet deadlines, and deliver results.</li><li>Strong analytical, problem-solving, and critical-thinking skills, with the ability to navigate complex or unfamiliar environments.</li></ul>
<p><strong>Workday Finance Product Lead</strong></p><p><strong>Department:</strong> Corporate Finance Systems</p><p> <strong>Confidential Search</strong></p><p> <strong>Location:</strong> Remote (Quarterly travel to Michigan headquarters)</p><p><strong>Role Overview</strong></p><p>Our client, a global leader in its industry, is seeking a Workday Finance Product Lead to serve as the finance-facing owner of its Workday Financial Management platform. This role sits at the intersection of accounting, finance operations, and enterprise systems, with primary responsibility for ensuring Workday supports accurate financial reporting, scalable processes, and strong internal controls across a complex, international organization.</p><p>This position is ideal for a finance professional with deep accounting experience who has led Workday Financials implementations and served as a Workday administrator. The role partners closely with global accounting and finance leadership to translate financial requirements into effective system design and execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the finance product owner for Workday Financial Management, representing accounting and finance priorities across the organization</li><li>Lead and support Workday Financials implementations, enhancements, and ongoing system administration</li><li>Partner with accounting and finance leadership to align Workday functionality with close, reporting, procurement, expense, and project accounting processes</li><li>Develop and maintain a finance-driven roadmap that supports reporting accuracy, operational efficiency, and future growth</li><li>Translate accounting and finance requirements into detailed functional designs and Workday configurations</li><li>Oversee functional delivery of initiatives, ensuring adherence to financial controls, timelines, and quality standards</li><li>Provide guidance on Workday integrations, data flows, and downstream reporting dependencies</li><li>Serve as a key escalation point for system-related accounting issues, driving root-cause analysis and sustainable solutions</li><li>Collaborate with internal teams and external partners to support compliance, audit readiness, and risk management</li><li>Support governance, documentation, and change management related to financial systems</li></ul><p>For immediate and confidential consideration please apply today. If you have questions, or if you would like more information, please call Jeff Sokolowski directly at (248)365-6131.</p>
We are looking for an experienced Chief Financial Officer (CFO) to lead the financial operations of our organization in Novi, Michigan. This role will involve overseeing financial strategies, maintaining compliance with municipal accounting standards, and collaborating with city officials to ensure fiscal responsibility. The ideal candidate will possess exceptional leadership skills, a strong background in financial management, and a proven ability to build effective relationships across departments.<br><br>Responsibilities:<br>• Build and maintain strong relationships with city officials, staff, and organizational partners.<br>• Attend City Council meetings and provide financial insights and recommendations as required.<br>• Develop and manage the department’s budget, ensuring accountability for expenditures and fiscal prudence.<br>• Lead collaborative initiatives with external organizations and oversee existing partnerships.<br>• Prepare and present financial reports, cost analyses, and other data to support city operations.<br>• Mentor and motivate employees within the department, fostering growth and encouraging teamwork.<br>• Streamline financial operations by identifying opportunities for process improvement and efficiency.<br>• Oversee and maintain the city’s budgetary accounting system, ensuring compliance with municipal accounting standards.<br>• Coordinate annual budget preparation and monitor expenditures throughout the fiscal year to align with approved budgets.<br>• Supervise treasury functions, including tax settlements, billing, cash flow management, and financial controls.
