<p>We are looking for a dedicated Customer Service/Receptionist to join our team in Flint NT, Michigan. As the first point of contact for visitors, you will play a pivotal role in ensuring a welcoming and organized environment. This is a long-term contract opportunity offering consistent weekday hours and the chance to contribute to the success of our healthcare facility.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and direct visitors as they arrive, ensuring a friendly and efficient experience.</p><p>• Answer and manage incoming calls using a multi-line phone system, providing accurate information or directing inquiries appropriately.</p><p>• Schedule appointments and place reminder calls.</p><p>• Document all calls and make updates to Electronic Medical Records (EMR) as needed.</p><p>• Maintain and update informational materials displayed throughout the agency.</p><p>• Assist with general administrative tasks to support the customer service department.</p><p>• Ensure reliability and commitment to scheduled work hours and program needs.</p><p>• Uphold a focused demeanor while addressing customer inquiries and concerns.</p><p>• Collaborate with team members to ensure smooth day-to-day operations.</p><p>• Monitor lobby areas to maintain a clean and organized environment.</p><p>• Provide assistance to staff as needed with clerical and project tasks.</p><p>• Adhere to organizational policies and procedures while representing the agency.</p>
We are looking for a Customer Service Specialist to join our team in Holland, Ohio. In this contract to permanent position, you will play a vital role in delivering exceptional support to our clients through effective communication and problem-solving skills. This role requires a proactive approach to managing customer inquiries and ensuring satisfaction in every interaction. This client is looking for individuals with experience utilizing NetSuite software. <br> Responsibilities: • Respond promptly to inbound customer inquiries and provide accurate information to address their needs. • Process and manage order entries efficiently while adhering to company guidelines. • Handle both inbound and outbound calls professionally to resolve customer concerns. • Utilize NetSuite CRM to maintain and update customer records and ensure data accuracy. • Collaborate with team members to improve customer service processes and enhance overall customer experience. • Troubleshoot and resolve issues related to products or services in a timely manner. • Maintain a high level of professionalism and empathy during all customer interactions. • Identify opportunities to upsell or cross-sell products based on customer needs. • Follow company policies and procedures to ensure compliance in all activities.
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
Specific Responsibilities:<br>• Generates and reviews the on-hold portal and releases in house and web orders<br>• Performs collection calls as needed, including engineering and service customers <br>• Enters daily ACH/EDI, wire, lockbox cash receipts<br>• Handles processing return credits, refund checks and pricing discrepancies<br>• Assists staff accountant with reconciling discrepancies <br>• Communicates with customers and sales representatives daily<br>• Uploads invoices and manages accounts for customers requiring portal invoicing <br>• Handles credit reference checks as required<br>• Handles account clean up and reconciliations when needed <br>• Charges and refunds credit cards<br>• Maintains and troubleshoots the credit card refund browse<br>• Files and manages tax-exempt forms for customer accounts<br>• Validation of sales tax exemption forms<br>• Performs monthly A/R clean up<br>• All other duties as assigned by the AR Manager<br>Education & Experience Requirements: <br>• Associate Degree in Accounting or related field preferred<br>• 7+ yrs of AR experience <br>• Advanced knowledge and experience in Microsoft Excel<br>• Proven working experience as accounts receivable clerk, accounts receivable manager, Collector preferred<br>• Solid understanding of fair credit practices and collection regulations preferred<br>• Data entry skills<br>• Verbal communication<br>• Customer service orientation and negotiation skills<br>• High degree of accuracy and attention to detail<br>• 1-2 years of experience in SALES TAX preferred
<p>We are looking for a detail-oriented Service Contract Administrator to join our team on a contract basis in Holland, Ohio. In this role, you will manage service contract data, ensuring its accuracy and alignment with executed agreements and operational standards. You will also oversee billing processes, handle adjustments, and provide support for various administrative tasks related to contracts.</p><p><br></p><p>Responsibilities:</p><p>• Validate service contract data against executed agreements and operational standards.</p><p>• Ensure the accuracy and maintenance of customer, equipment, building, and work center data.</p><p>• Execute billing processes, including price adjustments and re-billing as necessary.</p><p>• Serve as a backup for other Service Contract Administrators when needed.</p><p>• Manage contract changes, including discounts, price escalations, cancellations, and reassignments.</p><p>• Collaborate with field sales representatives to ensure proper billing and price escalations.</p><p>• Test system updates and changes to ensure objectives are met.</p><p>• Process credits and assist collections teams with invoice cancellations and re-billing.</p><p>• Train Field Administrative Assistants on master data entry and related business processes.</p><p>• Support service-related master data updates resulting from equipment conversions or modernizations.</p>
<p>We are looking for an experienced Senior Collections Representative to join our team in Northwood, Ohio. This position is a Contract to permanent role, offering the opportunity to demonstrate your expertise in handling high-volume collections while working closely with our Accounts Receivable team. The role will initially be onsite, with potential for remote in the future. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage high-volume collections, focusing on commercial accounts, and ensure timely payments.</p><p>• Collaborate with the Accounts Receivable Manager and team to address outstanding balances and implement credit holds as necessary.</p><p>• Utilize Salesforce and laboratory systems to track and manage collections activities efficiently.</p><p>• Analyze credit data and approve credit terms based on established guidelines.</p><p>• Prepare detailed reports on collection activities and account statuses for review.</p><p>• Foster strong relationships with clients, ensuring open communication and resolution of payment issues.</p><p>• Contribute to team dynamics by encouraging collaboration and maintaining a friendly, detail-oriented environment.</p><p>• Assist in integrating new systems and processes to enhance collections operations.</p><p>• Ensure compliance with company policies and industry standards in all credit and collections activities.</p>
<p>Hotel Systems is a distinguished collection of independent boutique hotels known for our exceptional guest experiences, thoughtfully designed spaces, and local charm. We are seeking a Hotel Controller to join our leadership team and help guide our financial future. This is an exciting opportunity for a dynamic, detail-oriented professional with a passion for hospitality and a sharp financial mind.</p><p><br></p><p>This is a hands-on Controller position working with two hotels. Will work closely with the team and step in as necessary to assist where needed.</p><p>Job Description:</p><p>• Manage staff and assist as needed</p><p>• Oversee and assist with the daily revenue report to ensure accuracy</p><p>• Prepare financial statements, and distribute timely to departments at close of month</p><p>• Cash handling, prepare bank deposits and post cash & credit card payments daily</p><p>• Work with management to prepare yearly budgets of revenue and expenses for the hotel, restaurant and banquet department</p><p>• Monitor departmental expenses and financial date to ensure accuracy</p><p>• Accounts payable, ensure proper coding of invoices, process invoices for payment, weekly check run</p><p>• Perform month end and year end close process through the preparation of journal entries, variance analysis to forecast budget, and monthly balance sheet reconciliations</p><p>• Prepare monthly sales, use & occupancy tax returns, as well as annual sales & use tax return</p><p>• Bank account reconciliations monthly</p><p>• Oversee the accounts’ receivable function, billing and payments</p><p>• Process payroll to ensure accurate payroll reporting and prepare payroll journal entry and post</p><p>• Assist and prepare capital expenditures report</p><p>• Prepare month end inventory calculations and ensure accuracy of physical counts, pricing and related worksheets. Assist with inventory counts.</p><p>• Monitor all chargebacks received and challenge, if necessary, on a timely basis</p><p>• Process travel agent commission checks</p><p>• Prepare monthly petty cash journal request for reimbursement</p><p>• Hire, train, supervise, and develop staff, including coaching, counseling, and discipline</p><p>• Meet all required reporting deadlines</p><p>• Work with HR to ensure proper deductions for administering all garnishments, 401k deductions and any benefit deductions</p><p>• Perform random house bank audits on a quarterly basis</p><p>• Perform any other job-related duties as assigned.</p><p>General Requirements:</p><p>• Always maintain a warm and friendly demeanor.</p><p>• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</p><p>• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</p><p>• Must be able to multitask and prioritize departmental functions to meet deadlines.</p><p>• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</p>
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Detroit, Michigan. This role is ideal for a candidate with extensive experience in payroll operations, particularly in unionized environments, and a strong understanding of compliance and tax regulations. As part of our team, you will play a critical role in ensuring seamless payroll processing and supporting employees across various locations.<br><br>Responsibilities:<br>• Process full-cycle payroll for union and non-union employees, ensuring accuracy and compliance with wage laws and union agreements.<br>• Utilize Paycor software to manage payroll operations, including data entry, reporting, and audits.<br>• Conduct detailed payroll audits to identify discrepancies and resolve errors promptly.<br>• Collaborate with managers, employees, and union representatives to address payroll-related inquiries and concerns.<br>• Ensure compliance with federal, state, and local tax regulations, as well as union-specific labor agreements.<br>• Prepare customized reports and analyze payroll data using advanced Microsoft Excel functions.<br>• Assist in managing multi-state payroll operations, adhering to varying state-specific regulations.<br>• Implement and maintain accurate records for payroll deductions, including union dues and benefits.<br>• Support occasional in-office tasks and meetings to coordinate with other departments or union representatives.
<p>We are looking for an experienced Senior Human Resources Generalist to join a respected non-profit organization in Toledo, Ohio. This role provides comprehensive HR support and guidance to employees and leadership across various entities. The ideal candidate will bring expertise in employee relations, compliance, benefits, and policy implementation, fostering a positive workplace culture while ensuring alignment with employment laws and organizational policies.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic HR support to diocesan offices, parishes, schools, and affiliated organizations.</p><p>• Advise leadership and employees on HR policies, employee relations, and best practices to enhance workplace engagement.</p><p>• Develop and implement strategies to promote employee satisfaction and a positive organizational culture.</p><p>• Interpret and enforce handbook policies and ensure compliance with local, state, and federal employment laws.</p><p>• Administer Family and Medical Leave Act (FMLA) processes.</p><p>• Serve as the compliance officer, ensuring adherence to the policies for the protection of minors and individuals at all stages of their careers.</p><p>• Support HR initiatives and programs, including retreats and employee engagement events.</p><p>• Assist the Director of Human Resources with special projects and team assignments.</p><p>• Provide training and guidance to supervisors on HR-related issues to help foster effective leadership.</p><p>• Maintain accurate and up-to-date HR records and ensure data integrity across systems.</p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
