4 results for Customer Service Representative in Detroit, MI

Troy, MI
remote
Temporary
17 - 19 USD / Hourly
We are looking for an experienced and customer-focused Customer Service Representative to join our team in Troy, Michigan. This role involves working in a fast-paced, high-volume call center environment, primarily supporting healthcare-related inquiries. As a Contract to permanent position, this opportunity offers the potential for long-term career growth, making it ideal for candidates who thrive in dynamic and collaborative settings. The role is primarily remote, though occasional in-office work may be required. Responsibilities: • Respond to customer inquiries via phone and email with professionalism and accuracy. • Provide detailed information about healthcare benefits, claims, and pre-authorizations. • Troubleshoot and resolve customer issues, ensuring a high level of satisfaction. • Document all interactions and updates in the system promptly and accurately. • Stay informed about changes to healthcare plans and policies to provide up-to-date information. • Direct unresolved queries to supervisors or relevant departments as needed. • Assist customers with outstanding payments and explain billing details when necessary. • Offer guidance and information about network providers to current and prospective members. • Adhere to HIPAA regulations and maintain the confidentiality of sensitive information. • Use critical thinking skills to handle complex situations effectively and independently.
2026-03-18T00:00:00Z

Southgate, MI
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Member Services Representative to join our team in Southgate, Michigan. This Contract to permanent position offers an opportunity to contribute to a dynamic service-focused organization by delivering exceptional customer support and ensuring the accuracy of approval processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of productivity and quality. Responsibilities: • Use independent judgment and advanced critical thinking to evaluate complex approval codes with precision. • Compare and analyze images against established criteria to ensure accurate decision-making. • Conduct thorough research to address exceptions, enhance processes, and support approval decisions. • Enter, manage, and validate large volumes of data efficiently and accurately. • Apply strong reading comprehension skills to identify relevant information and adhere to established standards. • Maintain detailed records by documenting decision rationales and ensuring clarity in documentation. • Meet or exceed productivity and quality benchmarks consistently. • Provide exceptional customer service in a fast-paced call center environment. • Collaborate with team members to improve workflows and maintain service excellence.
2026-03-18T00:00:00Z

Troy, MI
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a detail-oriented Benefits Administrator to join our team in Troy, Michigan. This role involves managing administrative tasks related to client services and benefits coordination while maintaining a high standard of attention to detail. The ideal candidate will bring strong organizational skills, adaptability, and a customer-focused approach to support daily operations effectively. Responsibilities: • Organize and manage schedules, service requests, and follow-up tasks with precision. • Draft and distribute client correspondence, updates, and essential documents. • Maintain accurate records, files, and logs to ensure seamless operations. • Perform administrative tasks such as data entry, scanning, and document management. • Collaborate with team members to address client needs and deliver excellent service. • Prioritize and manage multiple tasks in a fast-paced environment. • Assist with special administrative projects to support leadership. • Provide exceptional customer service through clear communication and responsiveness.
2026-03-06T00:00:00Z

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-03-19T00:00:00Z