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5 results for Customer Service in Detroit, MI

Customer Service Representative

Ann Arbor, MI
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays. Responsibilities: • Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly. • Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required. • Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment. • Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed. • Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times. • Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently. • Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols. • Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting. • Adjust availability based on testing volume and operational needs, including regular Saturday coverage. • Assist with additional site or administrative duties as assigned to support the overall success of the test center.
2026-07-24T00:00:00Z

Customer Service Representative

Taylor, MI
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support mobile fueling sales efforts in Taylor, Michigan. This Contract position will focus on building strong customer relationships, encouraging adoption of service offerings, and helping expand business within the Southeast Michigan market. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to handle sales support and administrative tasks in a fast-paced team environment. Responsibilities: • Build and maintain positive relationships with current and prospective customers to support business growth in the Southeast Michigan market. • Promote mobile fueling services and related offerings by identifying customer needs and presenting appropriate solutions. • Respond to customer inquiries promptly and professionally while delivering a high level of service throughout the sales process. • Enter, update, and manage customer and sales information accurately within internal systems and records. • Collaborate with team members to support outreach efforts, follow up on opportunities, and strengthen customer engagement. • Assist with generating new business by contacting leads, nurturing prospects, and supporting product adoption initiatives. • Monitor account activity and provide updates that help the team improve service delivery and sales performance.
2026-07-22T00:00:00Z

Customer Service Representative

Canton, MI
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support students and families with questions related to financial aid in Canton, Michigan. This Long-term Contract position is ideal for someone who enjoys delivering thoughtful service, explaining complex information clearly, and helping individuals move forward with confidence. The person in this role will work closely with students throughout their educational journey while partnering with internal teams to create a positive and supportive experience. Responsibilities: • Assist prospective and current students with financial aid inquiries by providing clear, accurate, and timely guidance. • Communicate available funding options, including federal assistance, scholarships, and other education-related resources, so students can make informed choices. • Review student situations to identify obstacles affecting enrollment or continuation and recommend practical solutions. • Handle inbound and outbound conversations professionally while maintaining a high standard of customer care. • Partner with admissions, student support, and related departments to resolve issues and improve the overall student experience. • Maintain organized records and complete follow-up activities to ensure cases are handled efficiently and thoroughly. • Explain required documentation, application steps, and deadlines so students understand what is needed to move forward.
2026-07-23T00:00:00Z

Sr. Customer Service Representative

Ann Arbor, MI
onsite
Temporary to Hire
23 - 26 USD / Hourly
We are searching for a full-time a Sr. Customer Care Specialist, in Ann Abor MI. Must excel at communicating effectively and have a passion for providing exceptional customer service. In this role, you will function as the hub of operations - supporting Sales, Warehouse, Customer Care, Quality and Finance functions. You will be managing the customer service process from start to finish. If you are a highly organized and thrive in a fast-paced environment, with commitment to service, working towards the seamless resolution of issues, then LET'S TALK. This role is onsite for the first 6 months and then hybrid. Pay up to $26/hr. Responsibilities: • Responsible for processing customer orders, setting up and monitoring accounts, and collaborating closely with the fulfillment team to ensure timely delivery to customers. • Exceptional internal and external customer service is a critical component of this role. Provide support to sales team, offering product information, generating sales quotes, dispatching demo and evaluation products to representatives and clients, and compiling sales metrics and reports. • Extensive email-based interactions; we seek candidates with exceptional written communication skills and a strong ability to follow through with customers. Proficiency in Excel is required. • Answer client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering, and receiving products. • Sales representatives are highly dependent on the Customer Specialist team. This team is responsible for sending samples to customers, remitting invoices, and taking payment. Must meet the following to be considered: • 1+ years of Senior level Customer support • 1+ years of experience requiring proficiency in CRM use, data entry, and high-volume phone management preferred • 2+ years of experience building relationships with external and internal clients in a professional setting. • Medical device experience preferred. • Ability to maintain professionalism and deliver high-quality customer service across various digital platforms • Strong technical proficiency and computer literacy required. • SAP and Electronic Data Interchange (EDI) experience preferred.
2026-07-24T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z