Add your latest resume to match with open positions.

The job you are looking for is no longer available. Check out similar results below.

4 results for Card Services Manager in Brighton, MI

IT Service Delivery Manager

Grand Blanc, MI
onsite
Temporary to Hire
57 - 66 USD / Hourly
We are looking for an IT Service Delivery Manager to support site-level technology operations and strengthen alignment between business priorities and IT services in Michigan. This contract position with potential for a permanent role will serve as a key partner to local leadership, helping translate operational needs into effective IT solutions while promoting consistency, communication, and service excellence. The ideal candidate brings strong experience in infrastructure projects and service delivery management, along with the ability to lead cross-functional coordination, resolve escalations, and improve end-user satisfaction. Responsibilities: • Partner with site leadership and enterprise IT teams to align technology services, operational priorities, and process improvements across the assigned location. • Assess local business needs and determine how site services, systems, and IT support activities are affected, then communicate priorities and risks to leadership. • Serve as the primary escalation contact for technology-related concerns, coordinating timely resolution before issues develop into formal escalations. • Lead discussions, executive updates, and governance-related meetings to keep stakeholders informed on service performance, project progress, and operational impact. • Support incident, problem, and change management activities by evaluating site-level effects, coordinating planned downtime, and managing clear user communications. • Review and route approvals for requests such as changes, moves, project intake items, and interface-related needs while ensuring proper follow-through. • Work with business partners and IT teams to identify service gaps, improve standardization, and streamline processes that create confusion for end users. • Contribute to capital planning and infrastructure initiatives by helping define technology requirements, budgets, adoption risks, and stakeholder communication plans. • Monitor service outcomes and user feedback, analyze trends, and validate that reported issues affecting multiple users are fully resolved. • Provide coverage planning for key meetings and deliverables, including maintaining on-call and out-of-office coordination for the broader team as needed.
2026-08-07T00:00:00Z

Customer Service Representative

Lansing, MI
onsite
Temporary to Hire
14.25 - 15.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate reporting in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are Monday-Friday between 12pm and 8pm, Saturday and Sunday, 11am-7pm. Responsibilities:• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.• Conduct scripted telephone surveys to gather public opinions and community feedback.• Record responses accurately and adhere to quality and compliance standards throughout each call.• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.• Follow established procedures, call handling standards, and documentation practices for each customer interaction.
2026-07-30T00:00:00Z

Customer Service Representative

Ann Arbor, MI
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays. Responsibilities: • Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly. • Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required. • Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment. • Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed. • Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times. • Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently. • Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols. • Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting. • Adjust availability based on testing volume and operational needs, including regular Saturday coverage. • Assist with additional site or administrative duties as assigned to support the overall success of the test center.
2026-07-24T00:00:00Z

Customer Service Representative

Canton, MI
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support students and families with questions related to financial aid in Canton, Michigan. This Long-term Contract position is ideal for someone who enjoys delivering thoughtful service, explaining complex information clearly, and helping individuals move forward with confidence. The person in this role will work closely with students throughout their educational journey while partnering with internal teams to create a positive and supportive experience. Responsibilities: • Assist prospective and current students with financial aid inquiries by providing clear, accurate, and timely guidance. • Communicate available funding options, including federal assistance, scholarships, and other education-related resources, so students can make informed choices. • Review student situations to identify obstacles affecting enrollment or continuation and recommend practical solutions. • Handle inbound and outbound conversations professionally while maintaining a high standard of customer care. • Partner with admissions, student support, and related departments to resolve issues and improve the overall student experience. • Maintain organized records and complete follow-up activities to ensure cases are handled efficiently and thoroughly. • Explain required documentation, application steps, and deadlines so students understand what is needed to move forward.
2026-07-23T00:00:00Z