3 results for Senior Tech Support Helpdesk in Des Moines, IA

Service Desk - M365 | Technical Support

Des Moines, IA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications. Responsibilities: • Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications. • Provide support for Windows and macOS operating systems as well as commonly used business applications. • Handle user account setups, access requests, password resets, and basic identity management tasks. • Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint. • Manage hardware setup, configuration, imaging, and deployment for both new and existing employees. • Document, prioritize, and resolve incidents and service requests within the ticketing system. • Ensure timely responses and resolutions to meet established service level agreements. • Escalate complex issues to senior technicians or other IT teams, providing detailed documentation. • Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.
2026-03-10T00:00:00Z

Help Desk Support Manager - PERM FTE DIrect

Des Moines, IA
onsite
Permanent
110000 - 135000 USD / Yearly
TITLE: Help Desk Support Manager /(Technical Player / Coach role) NOT JUST MANAGEMENT LOCATION: HYBRID IN OFFICE WEEKLY BUT YOU CAN FLEX ONSITE. SOME WEEKS 100% REMOTE. SALARY: Up to • Remote option available, but you must reside in Iowa and be able to work onsite in the Des Moines area each week with schedule flexibility.*** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***COMPENSATION:• Permanent, direct-hire position with earning potential up to $125K- $130K plus a 20% bonus (based on your years of experience).________________________________________About the Role:Step into a crucial “Player / Coach” technical leadership role where your blend of hands-on technical support and people management will directly shape the quality of IT services for our business. As Help Desk Support Manager, you’ll guide daily operational excellence, serve as a bridge between technical teams and business objectives, and ensure users receive exceptional support.________________________________________Requirements (Mashed Up):• Proven success juggling technical troubleshooting with help desk leadership—comfortable working directly on escalated issues even as you mentor and empower a focused IT support team (3 direct reports within a 10 person department).• Experience yourself doing hands on technical work: administering and supporting Windows servers, O365/cloud services, networks, routers/switches, and Citrix/VMware platforms, with a keen eye on performance and security from the ground up.• Natural ability to develop and implement new workflows, maintain responsive ticketing processes, and drive continual improvements, with thoughtful IT budget and vendor oversight.• Demonstrated strategic thinking—building and executing technical roadmaps—while staying firmly in the day-to-day support environment to address emergent needs and proactively resolve recurring pain points.• Comfort working “in the weeds” with troubleshooting, end-user support, and infrastructure issues (storage, Active Directory, MS Exchange, VOIP systems), while being able to communicate impactfully cross-departmentally.* JIRA Ticketing System • Success upskilling and developing your team—identifying technical gaps and providing coaching to build out core competencies.• BONUS if you have experience working with ERP or business application support.• Commitment to security best practices for network, data, and end-user assets, and experience maintaining vendor relationships and supporting the company’s data center operations.________________________________________If you’re equally passionate about technical problem-solving and front-line leadership—and you want to make a clear, positive impact for end users and the business—let’s talk!For immediate and confidential consideration, connect with Carrie Danger, SVP Permanent Placement, via LinkedIn or email (email address on LinkedIn profile), or call directly at 515-259-6087.Referrals are welcome; bonuses are paid for successful placements! All communication is strictly confidential.
2026-03-18T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-03-11T00:00:00Z