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2 results for Desktop Support Analyst in Des Moines, IA
- Johnston, IA
- onsite
- Temporary
- 19 - 21 USD / Hourly
- <p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
- 2026-03-11T00:00:00Z
- Des Moines, IA
- onsite
- Temporary
- 0 - 0 USD / Yearly
- We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications.<br>• Provide support for Windows and macOS operating systems as well as commonly used business applications.<br>• Handle user account setups, access requests, password resets, and basic identity management tasks.<br>• Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage hardware setup, configuration, imaging, and deployment for both new and existing employees.<br>• Document, prioritize, and resolve incidents and service requests within the ticketing system.<br>• Ensure timely responses and resolutions to meet established service level agreements.<br>• Escalate complex issues to senior technicians or other IT teams, providing detailed documentation.<br>• Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.
- 2026-03-10T00:00:00Z