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4 results for Customer Service Manager in Des Moines, IA

Des Moines, IA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
Ready to take the next step in your customer service career? We're partnering with a well-established company in the insurance industry that is looking for a Customer Service Representative to join their busy and supportive team! In this contract role, you'll help members and policyholders by answering questions related to life, health, and disability insurance coverage. If you enjoy helping others, solving problems, and delivering exceptional service over the phone, this could be a great fit for you. What You'll Do:<ul><li>Handle inbound customer calls and provide professional, friendly support.</li><li>Assist with questions related to policy benefits, billing, claims, payments, and coverage details.</li><li>Accurately update customer information and document interactions in company systems.</li><li>Make outbound follow-up calls as needed to resolve issues and complete service requests.</li><li>Support members from a variety of professional organizations, including educators, engineers, pilots, and service members.</li><li>Maintain accuracy, quality standards, and excellent customer service in a fast-paced environment.</li></ul>If you're looking to continue growing your customer service career, we'd love to hear from you! Apply today through the Robert Half website or call 515-706-4974 and mention this is a contract role through Robert Half supporting a company in the insurance industry.
2026-07-24T00:00:00Z

Des Moines, IA
onsite
Temporary to Hire
18.5 - 19.5 USD / Hourly
Do you enjoy helping people, solving problems, and creating great customer experiences? We are seeking a Customer Service Representative to join a growing team supporting members and policyholders within the insurance industry. This contract opportunity is perfect for someone who thrives in a fast-paced environment and enjoys assisting customers over the phone. In this role, you'll answer questions related to insurance coverage, benefits, billing, claims, and account activity while providing exceptional service and support. What You'll Be Doing:✅ Handle inbound calls from policyholders, members, and provider offices✅ Assist with questions regarding coverage, benefits, billing, payments, and claims✅ Accurately update customer records and document interactions in company systems✅ Conduct outbound follow-up calls as needed to resolve issues and service requests✅ Deliver a positive customer experience while maintaining quality and accuracy standards✅ Work with members from a variety of professional organizations and associations Ready for your next opportunity? If you're looking to continue your customer service journey, apply today through the Robert Half website or call 515-706-4974 and mention this is a contract opportunity through Robert Half supporting a company in the insurance industry. We look forward to connecting with you!
2026-07-24T00:00:00Z

West Des Moines, IA
remote
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join a growing insurance services team in a hybrid, contract-to-hire opportunity based in West Des Moines, Iowa. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage a high volume of inquiries while navigating multiple systems. The ideal candidate will bring strong attention to detail, excellent communication skills, and a commitment to providing an exceptional customer experience.Responsibilities:<ul><li>Manage a combination of inbound and outbound customer interactions, addressing questions, resolving concerns, and providing timely updates with a high level of professionalism.</li><li>Research and review policy information across multiple databases and applications to verify details, investigate discrepancies, and process updates.</li><li>Maintain accurate customer and policy records by entering, updating, and validating information with a strong attention to detail.</li><li>Respond to customer and internal inquiries via email, providing clear communication, status updates, and appropriate resolutions.</li></ul>If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!
2026-07-09T00:00:00Z

West Des Moines, IA
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a hybrid, contract to hire role based in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who can deliver attentive service while managing several computer screens, updating records accurately, and researching policy information efficiently. The right candidate will be comfortable handling both inbound and outbound communication and will bring a detail-focused approach to every interaction. Responsibilities: • Respond to customer inquiries by phone and email, providing clear and attentive support related to insurance information.• Handle incoming and outgoing calls while maintaining strong follow-up to ensure customer needs are fully addressed.• Review, research, and update account or policy details across multiple systems with a high level of accuracy.• Navigate between several screens and applications efficiently while continuing to deliver quality service during live customer interactions. If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!
2026-07-09T00:00:00Z