<p>THIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US dES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! </p><p>********IMMEDIATE HIRE******************</p><p>TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!</p><p>LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, Iowa</p><p>MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. </p><p>Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>At Least 1 year of PROFESSIONAL experience. Why Join? </p><p>PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ </p><p>What You Will Do:Your day-to-day will include:</p><p>✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support</p><p>✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory</p><p>✔️ Windows Support </p><p>✔️ Laptop Imaging & Automation ! Volume laptop rollouts</p><p>✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.</p><p>✔️ Freshdesk Ticketing Management System experience</p><p>✔️ Resolving High Volume of tickets 📋</p><p>✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.</p><p>✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission</p>
We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications.<br>• Provide support for Windows and macOS operating systems as well as commonly used business applications.<br>• Handle user account setups, access requests, password resets, and basic identity management tasks.<br>• Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage hardware setup, configuration, imaging, and deployment for both new and existing employees.<br>• Document, prioritize, and resolve incidents and service requests within the ticketing system.<br>• Ensure timely responses and resolutions to meet established service level agreements.<br>• Escalate complex issues to senior technicians or other IT teams, providing detailed documentation.<br>• Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.