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2 results for Customer Service in Denver, CO
- Centennial, CO
- onsite
- Temporary to Hire
- 24 - 27 USD / Hourly
- <p>Patient Service Representative </p><p><br></p><p><br></p><p>We are looking for a compassionate Patient Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced phone-based environment. In this role, you will guide patients through routine order requests, resolve issues that may delay fulfillment, and maintain accurate documentation while managing a steady volume of inbound and outbound calls.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage a daily workload of approximately 40 to 50 inbound and outbound calls while providing attentive, thorough service to existing patients.</p><p><br></p><p>• Assist patients with placing medical supply orders, updating recurring requests, and handling exchanges, returns, or order adjustments within established order cycles.</p><p><br></p><p>• Review accounts with delayed or held orders, investigate missing information, and coordinate with internal partners to help move orders forward.</p><p><br></p><p>• Enter and update order details accurately in company systems to ensure complete and reliable patient records.</p><p><br></p><p>• Communicate with patients of all ages and backgrounds with patience, sensitivity, and a solutions-focused approach.</p><p><br></p><p>• Use multiple applications during live calls to verify order information, ask required questions, and complete documentation efficiently.</p><p><br></p><p>• Address more complex service concerns thoroughly, taking ownership of issues and working toward timely resolution rather than redirecting the patient unnecessarily.</p>
- 2026-09-11T00:00:00Z
- Denver, CO
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a Contract role supporting residents and property-related inquiries in Lakewood, Colorado. In this position, you will review questions submitted through an online portal, investigate account details using internal resources, and provide timely written updates to customers. </p><p><br></p><p>This opportunity is ideal for someone who communicates clearly, works well independently, and can navigate research-driven service tasks with accuracy and professionalism.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Review incoming resident inquiries through the company portal and determine the nature of each request</p><p><br></p><p>• Investigate resident accounts, property records, and related information by using internal databases and search tools</p><p><br></p><p>• Upload insurance policies and supporting documentation accurately while maintaining complete digital records</p><p><br></p><p>• Respond to customers with clear status updates, follow-up messages, and next-step guidance as issues progress</p><p><br></p><p>• Assist with resident liability program support, including reviewing questions tied to coverage and claim outcomes</p><p><br></p><p>• Research refund-related concerns and policy denial questions to identify accurate information for customer responses</p><p><br></p><p>• Use independent judgment to resolve unclear cases, including verifying alternate policy details or matching records when information is incomplete</p><p><br></p><p>• Build knowledge of company systems and processes during training while taking on a broader range of customer inquiries over time</p>
- 2026-09-11T00:00:00Z