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1 result for Customer Service in Denver, CO
- Denver, CO
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to support residents by addressing policy-related questions and providing timely updates through an online service portal. </p><p><br></p><p>This Contract position is based in Lakewood, Colorado, and is ideal for someone who communicates clearly in writing, enjoys investigating account details, and can work independently in a fast-paced environment. </p><p><br></p><p>The role combines customer support, document handling, and research to help resolve coverage, refund, and account-related inquiries with accuracy and care.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Monitor the service portal daily to review new resident inquiries and prioritize responses based on the issue presented.</p><p><br></p><p>• Investigate account, resident, and property details by using internal tools and available search resources to gather accurate information.</p><p><br></p><p>• Explain policy-related outcomes, including denial reasons and refund status, in a clear and detail-oriented manner.</p><p><br></p><p>• Submit insurance policies and supporting documentation through the portal while ensuring records are complete and properly attached.</p><p><br></p><p>• Communicate progress updates and follow-up messages to residents to keep inquiries moving toward resolution.</p><p><br></p><p>• Use independent judgment to identify solutions when account details are unclear, including researching alternate information to verify coverage or residency details.</p><p><br></p><p>• Support resident liability program activities by reviewing documentation and helping maintain accurate case handling.</p><p><br></p><p>• Build knowledge of workflows and systems during onboarding, then transition into managing a broader range of customer questions with increasing autonomy.</p>
- 2026-07-09T00:00:00Z