<p>Key Responsibilities</p><p>High Exposure to C Suite executives giving White Glove treatment</p><p>Answer incoming customer calls to provide support and basic troubleshooting</p><p>Assist customers with installation, configuration, and operational questions</p><p>Log customer issues, track case progress, and follow up to resolution</p><p>Coordinate parts replacement, shipping and receiving with operations</p><p>Maintain and update support ticket documentation and CRM entries</p><p>Perform basic bench testing and functional checks on returned units</p><p>Assist engineering team with product testing, evaluation, and reporting</p><p>Work cross-functionally with engineering, operations, and product management</p>
