<p>Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul><p><br></p>
We are looking for an experienced SAP Business Systems Manager to join our dynamic team in West Chester, Ohio. This role will focus on enhancing ERP system functionality, providing user support, and driving process improvements within a manufacturing environment. The ideal candidate will possess strong analytical skills, a customer-focused mindset, and a proven track record in SAP project management.<br><br>Responsibilities:<br>• Manage the daily support and project activities related to SAP operations within the manufacturing environment.<br>• Collaborate with engineering and manufacturing teams to develop and analyze new SAP functionalities.<br>• Provide training and troubleshooting support to operational users for system processes and best practices.<br>• Ensure compliance with regulatory standards in a product development and R& D-heavy environment.<br>• Lead ERP integration projects to optimize system performance and align with business objectives.<br>• Serve as the primary contact for SAP S/4 operational activities, ensuring seamless functionality.<br>• Work onsite at the West Chester office from Tuesday to Thursday, with occasional visits to the Evendale location.<br>• Identify and implement process improvements to enhance system efficiency and user experience.<br>• Coordinate with cross-functional teams to address system issues and deliver timely solutions.
We are looking for an experienced Operations Manager to oversee and optimize warehouse and distribution activities in Cincinnati, Ohio. This role involves managing teams, coordinating shipments, ensuring compliance with industry standards, and driving improvements in operational efficiency. The ideal candidate will have a strong background in logistics and supply chain management, along with a proven ability to lead and execute strategic initiatives.<br><br>Responsibilities:<br>• Supervise and provide guidance to warehouse staff, shipping coordinators, and contract workers to meet performance goals.<br>• Coordinate shipments using third-party carriers and logistics platforms, including booking and administrative tasks when necessary.<br>• Oversee order processing, picking, packing, and shipping operations, stepping in to address workflow and accuracy challenges.<br>• Ensure compliance with all safety regulations, distribution standards, and industry requirements.<br>• Monitor inventory levels, optimize warehouse organization, and streamline fulfillment processes.<br>• Resolve shipping issues and address escalated customer service concerns in collaboration with the Customer Service Representative.<br>• Implement systems to track shipments, manage logistics software, and document operational procedures.<br>• Assist with billing summaries and administrative tasks to ensure smooth financial operations.<br>• Collaborate with ownership on strategic planning, process improvements, and team training initiatives.<br>• Support transition activities in the event of operational relocation within the area.
<p>We are looking for an experienced Payroll Manager to oversee payroll operations for a manufacturing company in Cincinnati, Ohio. This role requires expertise in multi-state payroll processes, compliance, and team leadership to ensure accurate and efficient payroll management. The ideal candidate will bring strong analytical skills and a commitment to maintaining regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Direct and manage multi-state payroll operations, ensuring compliance with all applicable federal, state, and local regulations.</p><p>• Supervise payroll activities across various shifts and locations, including accurate calculation of shift differentials and premiums.</p><p>• Oversee the administration of 401(k) contributions, benefit deductions, and other payroll-related transactions.</p><p>• Optimize and maintain payroll systems and technology solutions to improve efficiency and accuracy.</p><p>• Perform audits and reconciliations of payroll data to identify and resolve discrepancies.</p><p>• Lead and mentor payroll team members, providing training and support to help them develop attention to detail and grow in their roles.</p><p>• Collaborate with HR, accounting, and finance teams to align payroll processes with organizational objectives.</p><p>• Stay informed about evolving payroll laws and regulations impacting multi-state and multi-location operations.</p><p>• Prepare and analyze payroll reports for senior management and external audits.</p>
<p>An organization is seeking an experienced <strong>VP / Director of Finance</strong> to lead and oversee financial operations and provide strategic financial leadership. This role requires a forward‑thinking finance professional with strong technical accounting expertise, deep knowledge of financial controls, and the ability to drive process improvement, compliance, and high‑level financial insight to support overall organizational objectives.</p><p>Key Responsibilities</p><ul><li>Lead the development, documentation, and implementation of accounting policies in accordance with applicable accounting standards</li><li>Prepare and review technical accounting documentation, including white papers and audit support materials</li><li>Review and approve journal entries, account reconciliations, and financial system reports to ensure accuracy and integrity</li><li>Oversee the month-end close process, ensuring timely and accurate completion within established deadlines</li><li>Conduct high-level financial reviews and partner with department leaders to provide strategic insights, analysis, and decision support</li><li>Supervise, mentor, and develop a team of senior-level accounting professionals</li><li>Oversee cost center reviews and approve adjustments to ensure financial accuracy and proper reporting</li><li>Support year-end close and audit activities, providing hands-on assistance as required</li><li>Provide guidance on complex financial transactions and the application of accounting standards</li><li>Leverage financial systems and advanced Excel functionality to improve reporting, efficiency, and controls</li><li>Ensure compliance with applicable accounting standards and provide education or guidance to stakeholders as needed</li></ul><p>If you are interested in this opportunity or other Direct Hire opportunities through Robert Half please call Carolyn Barnett at 513.810.3821 </p>
<p>We are seeking experienced CyberArk L2/L3 Administrator to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. This role will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response and audit support. This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.</p><p><br></p><p>This role is 4 days/week onsite in Marysville, OH</p><p><br></p><p><strong>CyberArk Administration</strong></p><p>• Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment</p><p> • Perform privileged account onboarding into CyberArk safes (currently a manual process)</p><p> • Manage password rotation, reconciliation, and platform configuration</p><p> • Monitor and troubleshoot access failures, rotation errors, and session issues</p><p> • Assist with time‑boxed privileged access and Break Glass workflows</p><p><strong>Operational Support</strong></p><p>• Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA</p><p> • Respond to severity‑based incidents; Sev1 requires 2‑hour response</p><p> • Participate in weekend on‑call rotations (Sat → Sun)</p><p> • Assist users with CyberArk workflows and provide training as needed</p><p><strong>Audit, Compliance & Security</strong></p><p>• Provide evidence for audits, including access approvals and session recording review</p><p> • Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)</p><p> • Support Disaster Recovery activities (e.g., adjusting password rotation parameters)</p><p><strong>Process Improvement & Automation</strong></p><p>• Recommend improvements to reduce manual onboarding</p><p> • Use scripting (PowerShell/Python) to streamline repeatable tasks</p><p> • Contribute to future automation between ServiceNow and CyberArk</p>
<p>Are you eager to launch your accounting career with a reputable and growing organization? Our company is seeking an ambitious Entry-Level Accountant to join a shared service center team in Blue Ash, OH. This is a direct hire opportunity designed for a motivated recent graduate or early-career professional ready to apply their accounting knowledge and grow within a collaborative environment.</p><p><br></p><p><strong>About the Role:</strong> As an Entry-Level Accountant, you will be an integral part of our shared service center, supporting daily accounting operations, financial reporting, and compliance activities. You’ll work alongside experienced professionals and enjoy hands-on mentorship as you deepen your technical skills within a fast-paced, service-driven business unit.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process accounts payable and accounts receivable transactions, including data entry, invoice matching, and payment reconciliation</li><li>Assist with month-end and year-end closing activities</li><li>Prepare journal entries and maintain general ledger accuracy</li><li>Support the preparation and analysis of financial statements and management reports</li><li>Reconcile bank statements and resolve discrepancies</li><li>Assist with audits, compliance requests, and process documentation</li><li>Maintain accurate records and support ad-hoc projects across the center</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, or a related field required</li><li>Strong understanding of basic accounting principles and practices</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (SAP, Oracle, QuickBooks, or similar) preferred</li><li>Detail-oriented with strong organizational and analytical skills</li><li>Excellent communication and interpersonal abilities</li><li>Eagerness to learn and grow within a team environment</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Direct hire role with opportunities for long-term career advancement</li><li>Comprehensive benefits package, including health, dental, and retirement plans</li><li>Ongoing training and mentorship from experienced professionals</li><li>Dynamic and inclusive workplace culture</li><li>Convenient Blue Ash, OH location</li></ul><p>If you’re seeking a rewarding opportunity to launch your accounting career, we want to hear from you! Apply today to take the next step with our expanding shared service center.</p>
We are looking for an experienced Accounting Manager to join our team in Cincinnati, Ohio. This long-term contract position offers an excellent opportunity to contribute to key financial processes, including forecasting, budgeting, and reporting. The ideal candidate will have a strong background in accounting and financial management, as well as proficiency in tools such as Sage Intacct and Excel-based FP& A systems.<br><br>Responsibilities:<br>• Oversee month-end close processes, ensuring accuracy and timeliness in financial reporting.<br>• Manage general ledger activities, including account reconciliations and journal entries.<br>• Prepare and analyze financial statements to support organizational decision-making.<br>• Develop forecasting models to project financial outcomes and support strategic planning.<br>• Monitor and manage budgeting processes, ensuring alignment with company goals.<br>• Generate detailed financial reports to provide insights into company performance.<br>• Utilize Sage Intacct and Excel-based FP& A tools to streamline accounting workflows.<br>• Collaborate with cross-functional teams to ensure compliance with financial regulations.<br>• Identify opportunities for process improvements and implement best practices in accounting operations.<br>• Provide training and mentorship to team members on accounting tools and processes.
We are looking for an experienced Operations Manager to oversee and enhance the daily functions of a dynamic facility in Cincinnati, Ohio. This role requires a proactive leader with the ability to manage diverse teams, ensure operational excellence, and foster a culture of collaboration and hospitality. The ideal candidate will bring expertise in facilities management, customer service, and staff development to drive high-quality standards across all areas.<br><br>Responsibilities:<br>• Manage daily operations across courts, front desk, pro shop, food and beverage services, locker rooms, and shared spaces.<br>• Ensure safety protocols, cleanliness, proper maintenance, and compliance with U.S. regulations.<br>• Implement operational procedures and quality standards to align with organizational goals.<br>• Optimize scheduling and utilization of facilities, ensuring smooth player flow and effective programming.<br>• Address customer feedback and resolve service issues to maintain high satisfaction levels.<br>• Coordinate with vendors and service providers for cleaning, maintenance, and other operational needs.<br>• Lead and mentor a multidisciplinary team, including front desk staff, coaches, food and beverage personnel, and contractors.<br>• Oversee recruitment, training, performance evaluation, and development of employees.<br>• Prepare and manage schedules, support payroll processes, and ensure adherence to local HR regulations.<br>• Foster a positive work environment that promotes excellence, teamwork, and hospitality.
We are looking for a dedicated HR Coordinator to join our team on a contract basis in Cincinnati, Ohio. In this role, you will provide essential support to administrative and Human Resources operations, ensuring smooth processes and a positive experience for both candidates and employees. This is an excellent opportunity to contribute to the success of a non-profit organization while enhancing your skills in HR coordination and office management.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to ensure the efficient functioning of office operations.<br>• Schedule and manage in-person interviews, collaborating with internal teams and utilizing Microsoft Outlook for calendar coordination.<br>• Greet and assist candidates during onsite interviews, creating a welcoming and attentive environment.<br>• Support new employee orientation by preparing training schedules, onboarding plans, and coordinating necessary resources.<br>• Organize and execute quarterly staff events, including planning agendas, arranging catering, and managing event logistics.<br>• Maintain accurate records by uploading and filing documentation in the Human Resources Information System (HRIS).<br>• Process administrative tasks such as ordering business cards and managing invoices with accuracy and timeliness.<br>• Utilize software tools such as Microsoft Office Suite and HRIS platforms to streamline workflow and task management.<br>• Ensure compliance with HR policies and procedures while handling sensitive information with confidentiality.
We are looking for a skilled Salesforce Administrator to oversee the strategy, implementation, and ongoing management of the Salesforce platform. In this role, you will collaborate with stakeholders to translate business needs into technical solutions while ensuring the system operates smoothly and efficiently. This position requires a proactive individual who can manage the product roadmap, execute hands-on configurations, and optimize platform capabilities.<br><br>Responsibilities:<br>• Act as the primary administrator for Salesforce, handling configurations such as objects, workflows, automations, permissions, and integrations.<br>• Collaborate with stakeholders to gather requirements, prioritize enhancements, and develop tailored solutions to meet business objectives.<br>• Plan and maintain the Salesforce product roadmap, ensuring successful releases and adoption across departments.<br>• Create and maintain training materials, documentation, and best practices to support system users.<br>• Monitor data integrity, system performance, and compliance with security standards.<br>• Troubleshoot technical issues, manage support tickets, and provide ongoing assistance to users.<br>• Identify opportunities for platform optimization and lead improvement initiatives.<br>• Facilitate cross-functional communication to align Salesforce capabilities with organizational goals.<br>• Ensure consistent updates and upgrades align with company needs and industry standards.
We are looking for a skilled Epicor Engineer to join our team in St. Bernard, Ohio. In this role, you will be responsible for designing, implementing, and maintaining solutions using the Epicor platform to optimize business operations and drive growth. The ideal candidate is detail-oriented, possesses strong software engineering expertise, and has a proven track record of working with Epicor ERP systems.<br><br>Responsibilities:<br>• Analyze business processes and requirements to define operational objectives and ensure alignment with system capabilities.<br>• Collaborate with stakeholders to gather feedback, identify system challenges, and develop solutions tailored to business needs.<br>• Design, implement, and upgrade Epicor systems to enhance functionality and support organizational goals.<br>• Conduct thorough testing procedures, including test case development, to ensure system stability and performance.<br>• Create clear documentation of system configurations, workflows, and processes for both technical and non-technical audiences.<br>• Provide training and support to end-users, ensuring they can effectively utilize Epicor systems.<br>• Monitor system performance, troubleshoot errors, and implement maintenance procedures to ensure optimal functionality.<br>• Research and recommend cost-effective improvements and upgrades to the Epicor platform.<br>• Identify opportunities to enhance operational efficiency through new Epicor features and capabilities.<br>• Coordinate with teams to ensure seamless integration of Epicor systems with existing business processes.
We are looking for an experienced IT Security Engineer specializing in Zscaler to join our team in Cincinnati, Ohio. In this long-term contract role, you will play a key part in enhancing and maintaining cybersecurity measures across the organization. You will work with advanced technologies and collaborate with cross-functional teams to ensure robust security protocols are in place.<br><br>Responsibilities:<br>• Design, implement, and manage Zscaler security solutions to safeguard organizational assets.<br>• Monitor and maintain firewall technologies, ensuring optimal performance and compliance with security standards.<br>• Collaborate with teams to configure and manage Cisco ASA security appliances.<br>• Conduct regular assessments to identify potential vulnerabilities and recommend effective solutions.<br>• Develop and enforce security policies, procedures, and best practices across the organization.<br>• Perform system configuration management to ensure all security measures align with business requirements.<br>• Troubleshoot and resolve complex cybersecurity issues in a timely manner.<br>• Stay updated on the latest cybersecurity trends and technologies to enhance system defenses.<br>• Provide guidance and training to team members on cybersecurity protocols and tools.<br>• Create detailed documentation for security configurations and incident responses.