<p>Our client is seeking a detail-oriented Customer Service Representative for a 3-month contract assignment. This role will support day-to-day customer interactions, resolve inquiries, and help ensure a positive customer experience in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues related to orders, accounts, billing, or service requests</li><li>Document interactions accurately in the company system</li><li>Escalate complex issues to the appropriate department as needed</li><li>Process orders, updates, returns, or account changes</li><li>Maintain a high level of professionalism and customer care</li><li>Meet response time, quality, and service goals</li><li>Assist with administrative or departmental support tasks as needed</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.</p><p>• Maintain and update minister and church data, ensuring accuracy and reliability of records.</p><p>• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.</p><p>• Develop and document processes, and cross-train team members on Engagement Team responsibilities.</p><p>• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.</p><p>• Continuously improve technical knowledge and system proficiency to better assist constituents.</p><p>• Share accurate and timely information with constituents to address their inquiries effectively.</p><p>• Collaborate with team members to adapt to changing priorities and organizational needs.</p>