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3 results for Customer Experience Specialist in Davis, CA

Customer Service Representative

Sacramento, CA
onsite
Temporary to Hire
28 - 30 USD / Hourly
We are looking for a Customer Service Representative to join a pharmaceutical organization in Sacramento, California for a permanent role. This position serves as a key point of contact for customers, ensuring orders, account inquiries, and service concerns are handled with accuracy and care. The ideal candidate brings a strong service mindset, thrives in a regulated environment, and can coordinate effectively across multiple internal teams to deliver timely support. Responsibilities:• Manage customer purchase orders from entry through fulfillment, ensuring information is complete, accurate, and updated in internal systems.• Partner with teams across operations, quality, production, regulatory, and logistics to address service issues and keep customers informed on progress.• Maintain organized records of customer interactions, order details, account documentation, and related communications.• Provide clear updates on inventory availability, expected delivery timing, shipment progress, and any supply constraints that may affect customer orders.• Research service concerns, order discrepancies, and customer complaints, then work toward prompt and thorough resolution.• Support the setup of new customer accounts by gathering required documentation and assisting with onboarding activities.• Follow company policies, regulatory expectations, and quality standards in every customer interaction and transaction.• Escalate product complaints, quality-related matters, adverse events, and compliance issues through the appropriate reporting channels.• Contribute to reporting efforts, customer feedback initiatives, and process improvement activities that strengthen service performance.• Build working knowledge of pharmaceutical products, service procedures, and applicable regulatory requirements to support customers effectively.
2026-08-24T00:00:00Z

Customer Service Representative

Plymouth, CA
onsite
Temporary / Contract
18 - 21 USD / Hourly
About the RoleWe are looking for a reliable, customer-focused individual to join our team as a Part-Time Customer Service Representative with event support responsibilities. In this dual-role position, you will deliver excellent service to clients and internal teams while also helping plan, set up, and coordinate events. This is a great opportunity for someone who enjoys variety, thrives in a people-oriented environment, and can shift between desk-based support and hands-on event work.Key Responsibilities<ul><li>Provide friendly, professional customer service via phone, email, and in-person interactions</li><li>Respond to inquiries, resolve issues, and escalate more complex matters when needed</li><li>Maintain accurate customer records and documentation in our systems</li><li>Assist with event planning and logistics, including coordinating schedules, vendors, supplies, and staffing needs</li><li>Support on-site event setup, breakdown, and day-of coordination to ensure smooth operations</li><li>Collaborate with internal teams and external partners to meet event timelines and quality standards</li><li>Help track event-related details and communicate updates to stakeholders</li><li>Perform other related administrative and support duties as assigned</li></ul>
2026-08-10T00:00:00Z

Medical Customer Resolution Specialist

Sacramento, CA
remote
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Resolution Specialist to support patient and customer account needs for a Contract position based in Sacramento, California. This role focuses on delivering responsive service, resolving billing and payment questions, and guiding patients or guarantors through account balances and available payment arrangements. The ideal candidate brings strong knowledge of healthcare billing practices, payer requirements, and collection processes while maintaining accuracy, consistency, and productivity in daily work. Fully Remote! Responsibilities:• Respond to customer and patient account questions by researching billing concerns, payment activity, benefits, eligibility, authorizations, and explanations of benefits across hospital and physician billing accounts.• Review accounts to process appropriate corrections, account adjustments, and contractual reductions in accordance with payer rules and internal guidelines.• Contact patients, guarantors, or other responsible parties to secure payment on self-pay balances, establish practical payment arrangements, and address barriers that delay resolution.• Evaluate accounts for charity consideration when applicable and complete related determinations using established criteria and procedures.• Initiate transfers of qualifying balances to bad debt status when required and ensure all related account actions are documented accurately.• Maintain current knowledge of reimbursement methods, billing workflows, and payment practices for government and commercial payers to support compliant account resolution.• Meet daily performance expectations by managing assigned account volumes efficiently and recording all follow-up activities and action codes in the appropriate systems.• Apply departmental policies, procedures, and service standards consistently while supporting additional duties that contribute to overall revenue cycle operations.
2026-08-27T00:00:00Z