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5 results for Customer Experience Specialist in Davis, CA

Customer Service Representative

Sacramento, CA
onsite
Temporary / Contract
23 - 24 USD / Hourly
We are looking for a Customer Service Representative to join our team in Sacramento, California for a Contract position. This role is ideal for someone who enjoys helping customers, resolving concerns effectively, and delivering a positive service experience in a fast-paced office setting. The position works onsite five days per week and requires strong communication skills, sound judgment, and the ability to collaborate across teams to support customer needs effectively. Responsibilities: • Handle incoming customer calls with attentive listening, thoughtful questioning, and a solution-focused approach to resolve inquiries and concerns. • Route issues to the appropriate team members when specialized support is needed, while coordinating with internal departments to address service-related matters and complaints. • Build a strong understanding of company processes and services to provide accurate information and improve overall customer support. • Partner with other business areas when needed to assist with service requests and help maintain smooth day-to-day operations. • Alert Customer Care leadership to service disruptions, workflow concerns, or recurring issues that could affect customers, partners, or internal teams. • Complete all assigned work in alignment with company policies, operational expectations, supervisory guidance, and applicable regulations. • Provide attentive support to insured individuals, injured workers, vendors, and other stakeholders with timely and respectful communication. • Contribute to a dependable onsite team environment by maintaining consistent attendance and participating fully in office-based operations five days each week.
2026-07-06T00:00:00Z

Customer Service Representative

Sacramento, CA
onsite
Temporary to Hire
28 - 31 USD / Hourly
We are looking for a Customer Service Representative to join a pharmaceutical organization in Sacramento, California for a permanent role. This position serves as a key point of contact for customers, ensuring orders, account inquiries, and service concerns are handled with accuracy and care. The ideal candidate brings a strong service mindset, thrives in a regulated environment, and can coordinate effectively across multiple internal teams to deliver timely support. Responsibilities:• Manage customer purchase orders from entry through fulfillment, ensuring information is complete, accurate, and updated in internal systems.• Partner with teams across operations, quality, production, regulatory, and logistics to address service issues and keep customers informed on progress.• Maintain organized records of customer interactions, order details, account documentation, and related communications.• Provide clear updates on inventory availability, expected delivery timing, shipment progress, and any supply constraints that may affect customer orders.• Research service concerns, order discrepancies, and customer complaints, then work toward prompt and thorough resolution.• Support the setup of new customer accounts by gathering required documentation and assisting with onboarding activities.• Follow company policies, regulatory expectations, and quality standards in every customer interaction and transaction.• Escalate product complaints, quality-related matters, adverse events, and compliance issues through the appropriate reporting channels.• Contribute to reporting efforts, customer feedback initiatives, and process improvement activities that strengthen service performance.• Build working knowledge of pharmaceutical products, service procedures, and applicable regulatory requirements to support customers effectively.
2026-07-09T00:00:00Z

Customer Service Associate

Roseville, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Customer Service Associate to support patient account services for a long-term contract opportunity based in California. This remote day-shift role, working Monday through Friday, is best suited for a detail-focused candidate in the Pacific Time Zone who can manage medical billing follow-up, review explanation of benefits documents, and apply account adjustments accurately. The position requires strong independent judgment, excellent organization, and a service-minded approach when assisting with patient financial records and related requests. Responsibilities: • Manage medical billing follow-up activities by reviewing outstanding accounts and taking appropriate action to help resolve payment issues. • Examine explanation of benefits documentation carefully and post account corrections or adjustments in line with payer guidance and internal standards. • Verify patient statements for completeness and accuracy before they are finalized or communicated. • Handle requests related to financial assistance, legal record inquiries, and bankruptcy notifications while maintaining proper documentation. • Protect sensitive patient and account information by following confidentiality requirements and approved release procedures. • Provide courteous, attentive support to patients and visitors while addressing questions related to billing or account status. • Use billing platforms and related systems, including Cerner when applicable, to document activity and maintain accurate account records. • Perform additional assigned duties that contribute to revenue cycle operations and customer service support.
2026-07-09T00:00:00Z

Member Services Representative

Sacramento, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Position SummaryThe Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.Key Responsibilities<ul><li>Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.</li><li>Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.</li><li>Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.</li><li>Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.</li><li>Maintain accurate and confidential member records and databases.</li><li>Collaborate with internal teams to ensure members receive timely and consistent support.</li><li>Help promote member engagement by sharing relevant information about programs and opportunities.</li><li>Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.</li><li>Contribute to a welcoming, professional, and supportive environment for all members and visitors.</li></ul>
2026-06-30T00:00:00Z

Client Services Coordinator

Walnut Creek, CA
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
We are looking for a Client Services Coordinator to support a high-touch wealth management environment in Walnut Creek, California. This role is ideal for someone who enjoys building strong client relationships, coordinating detailed account activity, and ensuring a seamless service experience for high-net-worth individuals and families. The position works closely with advisors and operational partners to keep client requests moving efficiently and accurately. Responsibilities: • Work alongside Wealth Advisors to deliver responsive, personalized support for high-net-worth clients and their households. • Coordinate new client setup, account establishment, and ongoing updates for a range of account structures, including retirement and trust accounts. • Handle transfer requests, cash disbursements, required minimum distributions, and charitable distribution activity in a timely manner. • Prepare, review, and submit custodian forms and client documents while maintaining strong attention to detail throughout each transaction. • Support advisor meetings by assembling portfolio materials, organizing performance information, and helping produce quarterly client reporting. • Keep client information current in Salesforce and contribute to accurate recordkeeping across service and account data. • Partner with advisors, custodians, and internal support teams to resolve service requests and maintain a smooth client experience.
2026-07-07T00:00:00Z