<p>We are seeking a detail-oriented and highly reliable Senior Administrative Assistant to support daily operations within a public-facing department. This role involves a mix of administrative coordination, customer service, financial processing, and operational support. The ideal candidate is organized, calm under pressure, and comfortable handling a wide range of responsibilities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Service & Public Interaction</strong></p><ul><li>Provide phone coverage and respond to public inquiries with professionalism and care.</li><li>Manage requests related to potholes, sewer issues, animal control concerns, and lost-and-found items—dispatching crews or routing to appropriate departments (e.g., Parks & Recreation) as needed.</li><li>Handle walk-in and phone-based lost and found issues, public service requests, and general front-office assistance.</li></ul><p><strong>Operations & Dispatch</strong></p><ul><li>Dispatch Public Works crews to address issues such as potholes, sewer-related concerns, and after-hours emergencies.</li><li>Coordinate after-hours dispatch procedures once shifts end to ensure continuity of service.</li><li>Maintain logs and tracking systems to document actions taken.</li></ul><p><strong>Financial & Procurement Support</strong></p><ul><li>Process and manage <strong>bi-weekly vendor invoices</strong> and coordinate with the Finance Department.</li><li>Assist with <strong>vendor facilitation</strong> and communications to ensure timely and accurate billing.</li><li>Prepare memos and purchasing drafts for Finance.</li><li>Enter requisitions and maintain accurate purchase and procurement records.</li><li>Assist with monthly budget reporting and help keep departmental budgets updated.</li></ul><p><strong>Administrative Support & Recordkeeping</strong></p><ul><li>Maintain spreadsheets, filing systems, and record retention archives (digital and physical).</li><li>Manage mail distribution, calendars, and scheduling for the department.</li><li>Support onboarding for new employees, including preparing materials and coordinating paperwork.</li><li>Prepare documents, reports, and correspondence as requested.</li><li>Oversee office management tasks such as ordering supplies, managing inventory, and distributing vouchers.</li></ul><p><strong>General Office & Additional Duties</strong></p><ul><li>Assist with internal coordination between departments, vendors, contractors, and city staff.</li><li>Provide clerical support as needed to support smooth department operations.</li><li>Perform additional administrative duties as assigned.</li></ul><p><br></p>
