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20 results for Noc Technician in Danbury, CT

End User Technician

New York, NY
onsite
Temporary / Contract
20.62 - 23.87 USD / Hourly
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs. Responsibilities: • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up. • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks. • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune. • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users. • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope. • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively. • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
2026-06-19T17:44:08Z

Network Engineer

New York, NY
onsite
Temporary / Contract
67.29 - 77.91 USD / Hourly
We are looking for an experienced Network Engineer to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work in the asset management industry, focusing on high-level network design, implementation, and maintenance. The ideal candidate will have over seven years of experience in network engineering and a strong background in Cisco technologies and firewalls. Responsibilities: • Design, implement, and maintain network solutions using Cisco routers and switches. • Configure and manage Palo Alto firewalls to ensure network security. • Oversee the deployment and administration of Cisco ASA devices. • Implement and troubleshoot Border Gateway Protocol (BGP) to optimize network performance. • Monitor network performance and address issues to minimize downtime. • Collaborate with cross-functional teams to support network upgrades and improvements. • Provide technical expertise in diagnosing and resolving complex network problems. • Document network configurations, processes, and updates for future reference. • Ensure compliance with organizational and industry security standards. • Conduct regular assessments to identify and mitigate potential vulnerabilities.
2026-06-08T21:28:41Z

Systems Engineer

Manchester, CT
onsite
Permanent / Full Time
60000.00 - 90000.00 USD / Yearly
We are looking for a skilled Systems Engineer to join our team in Manchester, Connecticut. In this role, you will play a vital part in managing, optimizing, and maintaining enterprise systems and infrastructure to ensure seamless operations. This position offers an exciting opportunity to work with advanced technologies and collaborate across IT teams to deliver reliable solutions. Responsibilities: • Administer and maintain Windows server environments, including Active Directory, Group Policy, and related systems. • Deploy and manage virtual machines using VMware, ensuring efficient system performance and reliability. • Monitor system performance, identify bottlenecks, and implement optimization strategies. • Diagnose and resolve technical issues across Windows, Linux, and enterprise applications. • Execute backup and disaster recovery procedures to safeguard critical data. • Manage server hardware, including blade servers and enterprise storage solutions. • Provide advanced technical support for help desk escalations and collaborate with other IT teams. • Develop and enforce technical standards, procedures, and best practices for system operations. • Design and implement new infrastructure technologies to improve scalability and efficiency. • Maintain system security through patch management and adherence to best practices.
2026-06-04T18:33:46Z

Jr. Operations Engineer

New York, NY
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for a motivated entry-level Operations Engineer to join our team in Secaucus, NJ . In this role, you will collaborate with experienced engineers to maintain and enhance mission-critical, low-latency trading systems. This position offers an excellent opportunity to develop technical skills in system administration, networking, and automation while contributing to the operational success of our platform. Responsibilities:• Monitor and maintain the performance of low-latency trading systems to ensure seamless operation.• Assist in resolving incidents by troubleshooting issues and minimizing system downtime in collaboration with senior team members.• Perform essential operational tasks such as system monitoring, log analysis, and routine maintenance.• Develop and implement automation scripts and tools to enhance operational efficiency.• Gain hands-on experience with Linux/Unix system administration and networking technologies.• Contribute to the creation and upkeep of detailed documentation for systems and processes.• Participate in rotational weekend work to ensure system reliability and availability.• Travel occasionally to the data center as required for hardware or system maintenance tasks.
2026-05-27T14:13:46Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000.00 - 110000.00 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T14:48:50Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-16T14:48:50Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
27.00 - 32.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. In this role, you will provide hands-on and remote technical support for employees across desktop, mobile, and collaboration technologies, ensuring issues are addressed efficiently and professionally. This opportunity is ideal for someone who enjoys solving user problems, managing endpoint setups, and supporting modern workplace tools in a fast-paced environment. Responsibilities: • Provide day-to-day technical assistance to on-site and remote employees, resolving issues related to computers, mobile devices, applications, and network connectivity. • Triage incoming support requests, document all activity in Jira, and see routine incidents through diagnosis, resolution, and user follow-up while escalating advanced problems when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, and ensure each setup is fully configured for immediate use. • Install and update software, connect and troubleshoot peripheral devices, and guide employees on the effective use of supported hardware and applications. • Support Zoom Rooms and Logitech-based conferencing environments by handling configuration, firmware updates, device troubleshooting, and coordination with external vendors. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve service workflows. • Coordinate repair or replacement requests with manufacturers and service providers while maintaining confidentiality around employee and company information. • Track spare parts, equipment usage, and service history to maintain accurate inventory and repair records.
2026-06-23T12:18:41Z

Sr. Network Manager

Manchester, CT
onsite
Permanent / Full Time
120000.00 - 145000.00 USD / Yearly
We are looking for an experienced Sr. Network Manager to guide the performance, security, and long-term direction of enterprise network infrastructure in Manchester, Connecticut. This position blends technical leadership with team oversight, ensuring dependable voice and data connectivity across business locations while driving scalable solutions that support operational growth. The role also works closely with cross-functional partners, manages high-priority issues, and helps maintain strong service delivery standards in a dynamic environment. Responsibilities: • Lead the planning, administration, and enhancement of enterprise voice and data networks across corporate, retail, and distribution environments. • Direct network engineering activities while supervising internal staff and offshore resources to maintain service quality and execution standards. • Resolve complex network incidents and act as an escalation point for critical performance, availability, and security issues. • Partner with business and technical teams to deliver infrastructure projects that improve resilience, scalability, and operational efficiency. • Oversee routing, switching, wireless, SD-WAN, firewalls, and secure remote connectivity to support reliable enterprise communications. • Manage network monitoring practices and operational processes to identify risks early and drive timely corrective action. • Coordinate with vendors and service providers on support, procurement, lifecycle planning, and issue resolution. • Support on-call escalation needs and participate in after-hours activities such as deployments, cutovers, and operational support when required.
2026-06-26T13:33:45Z

IT Manager/Director

New York, NY
onsite
Temporary to Hire
42.75 - 49.50 USD / Hourly
We are looking for an experienced IT Manager/Director to support and enhance a modern technology environment. This contract opportunity with permanent potential is ideal for someone who combines strong operational IT leadership with genuine enthusiasm for AI-enabled tools and scalable knowledge-sharing practices. The right candidate will bring hands-on expertise across collaboration platforms, SaaS administration, and core infrastructure while thriving in a fast-moving setting where priorities can shift quickly. Responsibilities: • Oversee daily IT operations and provide leadership across infrastructure, end-user support, and enterprise technology services. • Administer and optimize Google Workspace to improve collaboration, security, and overall system performance. • Manage software platforms and licensing, including tools such as Adobe, Figma, and other business-critical SaaS applications. • Build and maintain internal knowledge resources using Obsidian or comparable wiki and documentation platforms. • Evaluate and adopt AI-driven solutions to improve workflows, research, and team productivity. • Support core technical environments involving Active Directory, backup systems, hardware, network technologies, and configuration standards. • Partner with stakeholders to identify technology needs, recommend solutions, and align IT services with business objectives. • Adapt to changing operational demands and take ownership of a broad mix of technical and strategic responsibilities as priorities evolve.
2026-06-08T17:54:14Z

Test Center Administrator

Melville, NY
onsite
Temporary to Hire
17.00 - 18.00 USD / Hourly
We are looking for a dedicated Test Center Administrator to join our team. This is a long-term contract position that requires flexibility with scheduling, including availability on Saturdays and occasional evenings. As a vital member of our team, you will play a key role in ensuring a secure and attentive testing environment for all candidates. Responsibilities:• Greet examinees upon arrival and verify their identification to ensure compliance with testing protocols.• Conduct security checks, including the use of wands, to maintain a safe and secure environment.• Monitor candidates throughout their testing process to ensure adherence to exam guidelines.• Resolve any candidate issues promptly and report incidents that fall outside company policies.• Protect the integrity of the test center by safeguarding materials and enforcing security procedures.• Provide a fair and comfortable testing experience for all candidates.• Maintain and troubleshoot computer systems and other equipment in the test center.• Digitally record candidate fingerprint identification, if applicable, to uphold security standards.• Prepare detailed and accurate reports related to test administration and candidate incidents.• Represent the organization's values and mission while maintaining a conscientious demeanor.
2026-05-27T17:14:04Z

Systems Administrator

Manchester, CT
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
We are looking for a Junior Systems Administrator to support daily technology operations for a retail environment in Manchester, Connecticut. This role is well suited for someone with a solid technical foundation who enjoys resolving user issues, maintaining core systems, and partnering with senior IT staff on escalated support needs. The position offers the opportunity to build hands-on experience across endpoint support, server administration, and user access management while contributing to reliable business operations. Responsibilities:• Respond to incoming support requests, troubleshoot technical issues, and document resolutions through the ticketing process.• Provide day-to-day assistance for desktops, laptops, and user accounts, ensuring employees can work efficiently with minimal disruption.• Support Windows-based infrastructure by assisting with server administration tasks, routine maintenance, and basic system health checks.• Manage account setup, access changes, and permission updates within Active Directory in line with established procedures.• Escalate more complex incidents appropriately and work closely with senior administrators to resolve advanced systems issues.• Assist with the support and upkeep of Windows 10 environments, including configuration, troubleshooting, and user support.• Help maintain Citrix-related access and session support to promote stable connectivity for end users.• Contribute to technical documentation by recording common fixes, support patterns, and system notes for ongoing team reference.
2026-06-26T13:28:40Z

IT SOX Resource

New York, NY
remote
Temporary / Contract
80.75 - 93.50 USD / Hourly
We are looking for an experienced IT SOX specialist to support a long-term contract engagement. This role is suited for a senior-level consultant who can manage IT control documentation, carry out testing activities, and provide informed guidance on control design in a dynamic business setting. The assignment is expected to run on a permanent schedule for an extended period, with opportunities to contribute to additional application-related control work as business needs evolve. Responsibilities:• Conduct IT SOX control testing and document results with a high level of accuracy and consistency.• Update existing control narratives, matrices, and supporting documentation to reflect current operational practices.• Review the design and effectiveness of established IT controls and identify areas requiring clarification or remediation.• Partner with internal stakeholders to gather evidence, validate control execution, and support audit readiness efforts.• Lead walkthrough sessions for IT processes and applications when new systems or business changes introduce additional control considerations.• Track testing progress, summarize findings, and communicate status updates to project leadership and key stakeholders.• Help assess risks related to infrastructure, access, backup, and configuration practices across the IT environment.
2026-06-08T21:28:41Z

Blackline - Systems Administrator

Stamford, CT
onsite
Temporary / Contract
60.00 - 72.00 USD / Hourly
We are looking for an experienced Blackline - Systems Administrator to support and optimize finance system operations for a global user base. This Long-term Contract position will focus on administering BlackLine, resolving user issues, and partnering with finance, operations, and IT teams to improve system performance and process efficiency. The ideal candidate brings strong expertise in reconciliation platforms, sound knowledge of accounting operations, and the ability to translate business needs into practical system solutions. Responsibilities:• Serve as the primary administrator and internal expert for BlackLine, handling support requests and maintaining dependable service for users across multiple regions.• Configure and manage key BlackLine modules such as Account Reconciliation, Transaction Matching, Journal Entry, and Task Management, including setup changes, rule creation, and system communications.• Provide day-to-day assistance to end users, troubleshoot application issues, and coordinate with IT teams on upgrades, integrations, maintenance activities, and enhancement efforts.• Deliver training and guidance to global users to strengthen adoption, improve system usage, and promote consistent execution of financial processes.• Monitor reconciliation activity, close management data, and variance analysis outputs to identify delays, risks, and areas requiring corrective action.• Partner with business stakeholders to support process updates related to organizational changes, evaluate requests, and implement system adjustments that align with operational needs.• Test new and existing BlackLine functionality to confirm system performance, validate enhancements, and reduce disruption during releases or updates.• Work with internal and external partners to identify process inefficiencies, define measurable improvement opportunities, and implement technology-enabled solutions.• Advise business leaders on system capabilities, recommend practical improvements, and support decisions that strengthen compliance and process effectiveness.
2026-06-24T14:58:40Z

SAP Manager

New York, NY
onsite
Temporary / Contract
57.00 - 66.00 USD / Hourly
We are looking for an experienced SAP Manager to lead enterprise application integration efforts and support cross-functional business objectives in New York, New York. This Long-term Contract opportunity is ideal for a detail-oriented candidate who can connect technical solutions with operational needs while guiding stakeholders through complex ERP initiatives. The role focuses on improving system performance, aligning business requirements with SAP capabilities, and driving effective collaboration across finance, operations, and technology teams. Responsibilities: • Lead ERP integration initiatives that align SAP solutions with business priorities across multiple functional areas. • Partner with stakeholders to gather, refine, and document business needs into clear technical and functional requirements. • Oversee SAP-related workflows, including finance-focused processes, to ensure reliable system performance and process consistency. • Coordinate with technical teams on cloud-based application connectivity, data flow, and enterprise system interoperability. • Support reporting and analytics objectives by helping shape business intelligence solutions tied to operational and financial data. • Guide change management activities by preparing teams for process updates, system enhancements, and adoption of new capabilities. • Collaborate with CRM and related platform teams to improve integration between customer, financial, and operational systems. • Monitor project progress, resolve issues proactively, and communicate status updates, risks, and priorities to leadership. • Contribute to application enhancements involving ABAP and related SAP technologies to support business-critical functionality.
2026-06-08T19:03:41Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25.00 - 36.00 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T18:53:41Z

LOA Administrator Contract to Hire Role

Paramus, NJ
onsite
Temporary / Contract
30.00 - 31.29 USD / Hourly
We are looking for an LOA Administrator to support leave management activities for a long-term contract opportunity in Paramus, NJ. This position focuses on delivering accurate case administration, maintaining compliance with applicable policies and regulations, and coordinating effectively with employees, vendors, and internal teams. The ideal candidate brings strong documentation habits, sound judgment, and the ability to manage sensitive information with professionalism in a fast-paced environment. Responsibilities:• Administer leave of absence cases from intake through resolution while ensuring complete, timely, and accurate records.• Review supporting documentation, evaluate requests against company policies and legal guidelines, and escalate complex situations when needed.• Coordinate with payroll, HR, and external partners to address discrepancies, confirm coverage details, and support smooth case processing.• Maintain data accuracy within HRIS platforms, including Workday, and perform regular audits to uphold reporting integrity.• Communicate with employees regarding leave status, required paperwork, deadlines, and available program information in a clear and thorough manner.• Support compliance efforts by following standard operating procedures, protecting confidentiality, and documenting all actions thoroughly.• Assist with onboarding-related leave education and contribute to process improvements tied to implementation and program administration.
2026-05-27T15:54:08Z

Coupa Platform Administrator

Jersey City, NJ
remote
Temporary / Contract
35.00 - 40.00 USD / Hourly
We are looking for a Coupa Platform Administrator to support procurement operations and platform performance for a Long-term Contract position based in Whitehouse Station, New Jersey. This role serves as a key connection point between procurement teams, suppliers, and platform partners, helping ensure the Coupa environment operates effectively and aligns with business needs. The position combines system administration, supplier enablement, reporting, training, and issue resolution in a hybrid schedule with three in-office days each week. Responsibilities:• Act as the primary point of contact between procurement stakeholders, suppliers, and Coupa support partners to keep platform activity aligned with operational goals.• Administer the Coupa environment by maintaining configurations, approval paths, buying controls, and location data across production and test instances.• Coordinate supplier onboarding efforts, support communication plans, and work with vendor management and risk teams to uphold policy and compliance expectations.• Create, refine, and deliver reporting solutions, including spend analysis and procurement metrics, to help teams monitor activity and identify improvement opportunities.• Lead user support activities by resolving platform, process, and integration issues while escalating complex concerns when needed.• Organize and deliver training sessions, user guidance, and ongoing testing to strengthen adoption and improve day-to-day use of the system.• Oversee platform updates and related change management activities to ensure enhancements are introduced smoothly and with minimal disruption.• Partner with internal stakeholders and external service providers on projects, planning efforts, budgeting support, and broader procurement initiatives tied to the Coupa platform.
2026-06-03T14:48:48Z

LOA Administrator

Paramus, NJ
onsite
Temporary / Contract
30.00 - 30.00 USD / Hourly
We are looking for a detail-oriented LOA Administrator to support leave administration activities for an organization in the energy and natural resources sector in Paramus, New Jersey. This Contract position will focus on managing documentation, coordinating with internal teams and external partners, and helping maintain compliance with leave policies, payroll processes, and applicable regulations. The ideal candidate brings strong organizational skills, sound judgment with confidential information, and the ability to work accurately across HR systems and audit-related tasks. Responsibilities: • Administer leave of absence cases from intake through resolution, ensuring timely handling of records, status updates, and required follow-up actions. • Review employee documentation for completeness and accuracy while maintaining confidentiality and alignment with company policy and regulatory standards. • Coordinate with vendors, payroll, HR, and benefits teams to support disability claims, medical coverage matters, and related leave processes. • Monitor transactions in HRIS platforms such as Workday and About Time to help maintain accurate employee data and process integrity. • Investigate discrepancies in leave, payroll, or benefits information and resolve issues through careful analysis and cross-functional communication. • Support audits by preparing records, validating documentation, and confirming adherence to governance requirements and standard operating procedures. • Assist with implementation and onboarding activities tied to leave administration programs, including process planning and operational documentation. • Provide clear communication and guidance to employees and stakeholders, including support for language interpretation needs when appropriate.
2026-05-27T16:38:42Z

Passwordless Authentication Audit Support

New York, NY
remote
Temporary / Contract
65.00 - 70.00 USD / Hourly
We are looking for an experienced IT audit specialist to support a passwordless authentication audit for a long-term contract engagement based in Cincinnati, Ohio. This role is well suited for a manager or senior consultant who brings strong knowledge of authentication controls, infrastructure environments, and audit execution within complex enterprise settings. The assignment is expected to begin in late June and will contribute to key Q3 audit efforts, with a focus on assessing control design, technical implementation, and risk exposure related to passwordless authentication. Responsibilities: • Lead and support audit activities focused on passwordless authentication controls, including planning, walkthroughs, testing, and documentation. • Evaluate authentication processes across infrastructure and directory services to identify control gaps, risks, and areas requiring remediation. • Review Microsoft Active Directory configurations and related access controls to assess alignment with security and audit expectations. • Analyze IT application controls and broader IT general controls that support identity, access, and authentication processes. • Partner with stakeholders to gather evidence, clarify technical configurations, and validate how passwordless authentication is implemented in the environment. • Develop clear audit observations, risk summaries, and supporting workpapers that can be used for reporting and follow-up activities. • Apply audit frameworks and control standards, such as COBIT and ITGC principles, when assessing the effectiveness of the control environment. • Contribute subject matter expertise during Q3 audit execution and provide practical recommendations to strengthen authentication governance and control maturity.
2026-06-19T17:44:08Z

Business Intelligence (BI) Manager

Long Island City, NY
onsite
Permanent / Full Time
110000.00 - 140000.00 USD / Yearly
Position Summary The Business Intelligence Team is accountable for the management, development and execution of the Business Intelligence (BI) & Revenue Assurance Program, Annual Rate Increases, operations dashboards, and reporting, and overall Gross Margin (GM) Integrity. Responsibilities Lead BI team developing and manage production reporting and monthly KPI/MBR Conduct deep dive business intelligence analysis into operational areas within Operations to provide analysis and insight on the interplay between the various key performance indicators (e.g., workforce performance & management, Revenue Assurance, productivity, cost and quality drivers). Effectively collaborate with stakeholders to develop insights and recommendations to enable strategic discussions among leadership. Provide monthly management insight for performance opportunities, including variance analysis to help identify resource allocation and efficiency opportunities Plans, develops and approves all operational policies in all functional areas, with standard operating procedures, and quality management systems for revenue assurance; Inspires and builds leaders, sets an environment that leads to success incorporating a Continuous improvement and Customer-centric focus supplemented with a sense of urgency Work with all departmental owners to implement and ensure controls are in place to support all teams including client success, billing, field and sales Develop and champion issues across organization by engaging key stakeholders on activity and requirements necessary to drive team maximization Oversees the analyses and audits of data to ensure integrity throughout the meter data management processes and resolves issues using appropriate resolution methods. Accountable for formal presentations and communications to all levels of the organization E.g. Monthly Business Reports and requests for investments in organization, accountable for full business case, request for approval and all presentations Qualifications University Degree required. Preferential consideration for Post-graduate degrees (MBA) or professional accounting designation CPA Preference to additional training with Data Analytics / IT Preference for industry experience with Utilities, Telecommunications, or other large consumer base businesses within North American juristictions (250k+ customers) 4+ years related experience and management of high performing teams. High Proficiency in data modelling and analysis with demonstrated acumen using the following tools Excel, PowerBI, & SQL Excellent collaboration skills to build strong working partnerships with stakeholders. Understanding and experience working with statistical revenue and costing information to provide business insight and opportunities to reduce cost. Strong technical skills to mine large volumes of data. Ability to apply superior data knowledge & discovery skills into building effective analysis. Ability to conduct basic statistical and correlation analysis to identify patterns and trends. Industry or working experience with customer billing environments with large transaction volumes such as Utility or Telecommunications, Attention to detail and quality, strong time management and project/work planning skills. Proven ability to work with and deliver Industry Leading Best-in-Class reporting and analytical solutions. Proven ability to coach, mentor, lead and inspire teams Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
2026-06-10T17:08:43Z